GENERAL TERMS AND CONDITIONS NESPRESSO COFFEE SUBSCRIPTION

These general terms and conditions apply to your agreement with Nespresso Nederland B.V. when subscribing to the Nespresso Coffee Subscription ("General Terms and Conditions Nespresso Coffee Subscription"). By subscribing to the Nespresso Coffee Subscription, you agree to these additionalGeneral Terms and Conditions. The General Terms and Conditions Nespresso Coffee Subscription apply in addition to the General Sales Conditions, which you can consult at /nl/nl/legal.

1. What is the Nespresso Coffee Subscription?

The Nespresso Coffee Subscription is a coffee subscription with a discount on Nespresso coffee linked to a chosen duration. During the chosen duration, you pay a fixed monthly amount in exchange for Nespresso credit. Nespresso credit is automatically deposited into your Nespresso account and can be used immediately or on a later moment to purchase Nespresso products, both online through the Nespresso App, the telephone customer service, or in one of our Boutiques. The specific terms and conditions are explained below.

2. What is the duration of the Nespresso Coffee Subscription?

The Nespresso Coffee Subscription is available for a chosen duration of 6, 12, or 24 months. After the completion of the 6, 12, or 24 months, your Nespresso Coffee Subscription will automatically continue, and you can cancel monthly free of charge. For a coffee subscription with a duration of 24 months, you can always cancel monthly free of charge after 12 payments.

3. Who can participate?

Individuals aged 18 and older can subscribe to the Nespresso Coffee Subscription. To subscribe to the Nespresso Coffee Subscription, you must have a Dutch customer account. You can register as a Nespresso customer through nespresso.com/nl or in one of our Boutiques. There is a limit of one Nespresso (Coffee) Subscription per Nespresso registered customer, bank account, and/or credit card.

4. How much does the Nespresso Coffee Subscription cost?The amount you pay varies and depends on the Nespresso Coffee Subscription you select. You can choose from the following monthly amounts: € 15,00, € 30,00, € 50,00, and € 75,00. For an overview of our different coffee subscriptions, please refer to our website: /nl/nl/abonnement/koffieabonnement.

5. What is included in the Nespresso Coffee Subscription?5.1 The Nespresso credit you receive is equal to the fixed amount you pay per month as described in Article 4. The Nespresso Coffee Subscription offers discounts on coffee, with the following discounts applicable to the monthly amounts:

• 4% coffee discount for the monthly amount of € 15,00;

• 6% coffee discount for the monthly amount of € 30,00;

• 8% coffee discount for the monthly amount of €50.00;

• 10% coffee discount for the monthly amount of € 75,00.

5.2 You also receive the same percentage of discount on coffee orders that exceed the monthly amount, up to a maximum of 1500 Nespressocoffee capsules per month. For an overview of our different coffee subscriptions, please refer to our website: /nl/nl/abonnement/koffieabonnement.

6. How does the monthly Nespresso credit work?

• The Nespresso credit that you are eligible for will be credited to your linked Nespresso account on a monthly basis within 2 working days after the final receipt of the monthly contribution.

• You can check your remaining balance of Nespresso credit by logging into your account on nespresso.com/nl.

• Nespresso credit is non-refundable, non-transferable, and cannot be exchanged for cash.

7. How can I set up a recurring order? After setting up the Nespresso Coffee Subscription, it is possible to schedule a recurring order. To set up a recurring order, please refer to your personal account on our website: /nl/nl/myaccount/standing-orders .

8. Can I add a Nespresso machine to my Nespresso Coffee Subscription?

8.1 With the Nespresso Coffee Subscription, it is possible to purchase a coffee machine at a discounted price. The discount amount depends on the duration of the subscription. The machine can be purchased at the beginning or during the duration of the Nespresso Coffee Subscription as long as the subscription is active. For an overview of the available machines, you can visit our website: /nl/nl/koffiemachines or visit one of our Boutiques.

8.2 The machine discount can only be used once when subscribing to the Nespresso Coffee Subscription or during the subscription period (as long as the Nespresso Coffee Subscription is active). It is not possible to combine this machine discount with other promotional offers on Nespresso machines.

8.3 The machine discount can only be applied in the Nespresso online store, through the Nespresso app, via the Nespresso customer service, or in one of the Nespresso Boutiques

8.4 In deviation from Article 8.1, it is not possible to purchase any of the Creatista machines (Original Line and Vertuo Line) at a discounted price with the Nespresso Coffee Subscription with a monthly amount of € 15,00 and a monthly amount of € 30,00 for 6 months. Please see the overview below.

9. What are the delivery costs for the Nespresso Coffee Subscription?

Contrary to Article 5.2 of the Nespresso General Sales Conditions, the delivery of Nespresso products is free with the Nespresso Coffee Subscription. You can choose the delivery date of your order.

10. When will my coffee be delivered?

You can choose when you want your coffee or other Nespresso products to be delivered to your home. Place an order on our website or purchase your coffees in one of our Boutiques.

11. Is there a minimum number of coffee capsules to be ordered?

Nespresso coffee is packaged in sleeves, with each sleeve containing 10 capsules. Unlike Article 7.5 of the General Sales Conditions, there is no minimum number of capsules required for an (online) order with the Nespresso Coffee Subscription of € 15,00.

12. How do I purchase the Nespresso Coffee Subscription?

You can purchase the Nespresso Coffee Subscription directly in the Boutique or online through the Nespresso website using iDeal or credit card payment. The first monthly contribution is paid at the time of subscribing to the Nespresso Coffee Subscription. The subsequent monthly payments will be automatically deducted from your bank account/credit card on the same day and from the same bank account/credit card that you used to purchase the Nespresso Coffee Subscription. You can contact customer service to change the payment date of the Nespresso Coffee Subscription.

13. What about the withdrawal period?

You have the right to change your mind and withdraw from the Nespresso Coffee Subscription without giving any reason within 14 days after activating the Nespresso Coffee Subscription plan that you (or a person designated by you) have subscribed to ("Withdrawal Period").

• To exercise this right, you need to exercise your right within the Withdrawal Period by providing us with a clear and unambiguous statement. You can use the withdrawal form available on the website or contact us through other means, as indicated in the contact details on /nl/nl/service-customer-care.

• If you cancel the Nespresso Coffee Subscription during the Withdrawal Period, you will receive a full refund of all payments made, including delivery costs (except for any additional costs incurred if you have chosen a delivery method other than our cheapest standard delivery).

• We will refund you using the same payment method that you used for the original transaction. No fees will be charged for the refund.

• We will process the refund without undue delay and in any case, no later than 14 days after you have notified us of your withdrawal from the Nespresso Coffee Subscription.

• You are required to return or hand over to us the capsules and unused machine that you have received or were in transit at the time you notified us of exercising your right of withdrawal. We reserve the right to wait for the return of the capsules and unused machine before processing the refund, or, if earlier, until you have provided proof of returning them.

• If you have used some capsules, you are not entitled to a full refund for the capsules that have been used.

• If you have returned your machine, Nespressowill also discontinue the credit that you have received as part of your Coffee Subscription.

14. How long does the Nespresso Coffee Subscription last and how can I cancel it?

14.1 The Nespresso Coffee Subscription has a duration of 6, 12, or 24 months. After the expiration of the Nespresso Coffee Subscription, it will be automatically renewed. 14.2 During the first six monthly payments after subscribing to the Nespresso Coffee Subscription, you cannot cancel. For a 12 or 24-month contract, you can cancel the Nespresso Coffee Subscription directly after the sixth monthly payment by paying a termination fee equal to 50% of the outstanding monthly amounts of your coffee subscription. For a coffee subscription with a duration of 24 months, you can cancel free of charge after 12 payments. The termination fee will not be credited to your account as a balance.

14.3 You can cancel the Nespresso Coffee Subscription by contacting Nespresso, for which we refer you to the contact details on /nl/nl/service-customer-care or through "My Account/My Nespresso Subscription" on nespresso.com/nl (online cancellation is only possible if all payments have been made). You are not entitled to a refund of the monthly amounts that you have already paid at the time of cancellation.

14.4 To prevent automatic payment, you must submit the request for cancellation at least 36 hours before the scheduled payment.

14.5 After canceling the Nespresso Coffee Subscription, you have access to any remaining credit for making purchases for up to two years from the date of receiving the Nespresso credit. The benefits associated with the Nespresso Coffee Subscription, as described in the Nespresso Coffee Subscription General Sales Conditions, expire immediately upon termination of the Nespresso Coffee Subscription.

14.6 Nespresso reserves the right to terminate your Nespresso Coffee Subscription at any time.

15. Can I pause my Nespresso Coffee Subscription?

15.1 When you want to temporarily pause your Nespresso Coffee Subscription, it is important to know that the duration of your coffee subscription will not be shortened. Instead, the duration of the pause will be added to the end date of your contract.

15.2 You can pause the Nespresso Coffee Subscription for 30 days. After the paused period, your Nespresso Coffee Subscription will automatically be reactivated. You can pause up to six payments per year with the Nespresso Coffee Subscription. During the pause period, the benefits of the contract remain active.

15.3 You can pause the coffee subscription once the coffee subscription is active and the first monthly amount has been credited to your Nespresso account.

15.4 To prevent an automatic payment, you must submit the pause request at least 36 hours before the scheduled payment.

16. Can I change my coffee subscription?

It is not possible to change the monthly amount or duration of your Nespresso Coffee Subscription. You can cancel your Nespresso Coffee Subscription and sign up for a new coffee subscription. The cancellation terms as described in article 14 apply in this case.

17. What if my payment fails?

17.1 If the payment of your monthly contribution fails on the due date, Nespresso will attempt to debit all outstanding amounts on the same payment date the following month. After 2 failed payments, we will attempt to debit all outstanding amounts again on the same payment date the following month.

17.2 Nespresso Nederland B.V. will terminate the coffee subscription after three failed payments in three consecutive months until the outstanding amount is paid. Consequently, the Nespresso Coffee Subscription will be terminated. If there is a buyout fee based on the number of paid installments according to article 14.2, this buyout fee will also be collected.

18. Other provisions

18.1 Terms of Use

Nespresso reserves the right to amend these general terms and conditions regarding the Nespresso Coffee Subscription at its own discretion from time to time. When this occurs, we will notify participants of the Nespresso Coffee Subscription who are affected in an appropriate manner.

18.2 Privacy

The (personal) data necessary for participation in the Nespresso Coffee Subscription will be processed by Nespresso in accordance with the Nespresso privacy statement, as stated on /nl/nl/legal.

18.3 Updates and Notifications

Nespresso will keep you informed of Nespresso Coffee Subscription updates and provide information about your outstanding Nespresso credit via email throughout the duration of the Nespresso Coffee Subscription.

18.4 Contact Information

For additional information, any questions, or complaints regarding the Nespresso Coffee Subscription, please contact the Customer Relationship Centre by phone at 0800 022 23 20 or via the online form at /nl/nl/contact-us. Depending on the nature of your question/complaint and the method by which you contacted the Customer Relationship Centre, you will receive a response by phone or email. You can expect to receive a response within 4 weeks at the latest.