Legal Information Nespresso

  • Terms of Use

    1. Acceptance and Modification of the Terms of Use
    1.1 Your access and use of the websites (the “Websites”) of Nestlé Nespresso S.A. (“Nespresso”), which includes Nespresso’s affiliated companies, are governed by the present terms of use (the “Terms of Use”). By accessing, browsing and using our Websites you acknowledge that you have read, understood and accepted, without reserve, these Terms of Use, as modified from time to time by us.
    1.2 If we decide to modify our Terms of Use, we will post a new dated version on our Websites. Therefore, we invite you to consult these Terms of Use from time to time in order to familiarise yourself with any changes.

    2. Copyright and Intellectual Property
    2.1 The content of our Websites and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the property of Nespresso or its affiliated companies or are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.
    2.2 Except as provided in Section 3 hereinafter, nothing contained on our Websites shall be interpreted or construed as granting you a license or a right to use any such content of our Websites.

    3. Use of the Websites
    3.1 You may download, display or print the content of our Websites solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Websites, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of Nespresso.
    3.2 Nespresso neither warrants nor represents that your use of any content displayed on its Websites will not infringe rights of third parties.

    4. Information Deemed Non-Confidential
    4.1 Any personally identifying data and information that you may send via the Internet to our Websites are protected and treated according to our Privacy Policy (link). Nespresso invites you to read such Privacy Policy carefully before providing us with any such personally identifying data and information.
    4.2 Any other information or material communicated to Nespresso through the Internet, by electronic mail or otherwise, including any data, questions, comments, suggestions, ideas, graphics or the like, are and will be treated as non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be freely used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Specifically, Nespresso is free to use any ideas, concepts, know-how, or techniques contained in any such communication you send to the Websites for any purpose whatsoever, including, but not limited to, developing, manufacturing, advertising and marketing products using such information. Any such use is without compensation to those providing the information, nor anyone else.
    4.3 By submitting information, you are warranting that you own the material/content submitted, that it is not defamatory, and that Nespresso’s use will not violate any third party’s rights. Nespresso is under no obligation to use the information provided.

    5. Disclaimer of Warranties
    5.4 Any advise or information, be it oral or written, obtained from Nespresso or during the use of services made available on the Sites, shall not give rise to any guarantees which are not expressly provided for in the present Terms of Use.

    6. Limitation of Liability
    6.1 You access, use, browse and navigate on our Websites at your own risk and peril.
    6.3 ALL MATERIALS WHICH ARE DOWNLOADED OR OBTAINED BY ANY OTHER MANNER DURING THE USE OF OUR WEBSITES ARE AT YOUR OWN RISK AND PERIL. Nespresso assumes no liability for any damage or virus which could affect your computer equipment or other property by reason of your access to, use or downloading of any material from its Websites or for any illegal intrusion or intervention in the IT systems.
    6.4 Nespresso reserves the right to interrupt or discontinue any or all of the functionality of its Websites. Nespresso accepts no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of its Websites resulting from actions or omissions of Nespresso or any third party.

    7. Change of Information
    The content of our Websites may contain inaccuracies or errors. Nespresso reserves the right to make changes, corrections and/or improvements to such content any time without prior notice but does not assume any responsibility to do so.

    8. Availability of Products / Services
    Our Websites may contain information on Nespresso’s worldwide products and services, not all of which are available in every location. A reference to a Nespresso product or service on the Websites does not imply that such product or service is or will be available at your location.

    9. Links
    9.1 As a service to our visitors, our Websites may contain hypertext links leading to other websites that are not operated or controlled by Nespresso. Nespresso shall not be considered as responsible for these sites and declines all responsibility and liability in relation to their content, legality, accuracy or functions.
    9.2 The creation of any hyperlink to our Websites is prohibited without prior written consent of Nespresso.

    10. Miscellaneous
    10.1 The present Terms of Use embody the entire agreement concluded between Nespresso and yourself concerning the access and the use of the Websites and their content. Any other terms or conditions issued by Nespresso and governing its relations with you, in particular relating to any service or purchase of product, shall supplement the Terms of Use; in the event of any inconsistency between them, the other terms or conditions shall prevail over these Terms of Use.
    10.2 The fact that Nespresso tolerates a violation by yourself of one of the obligations set out in the Terms of Use, or does not enforce a right attributed to it thereunder or under the law shall not be construed as a waiver by it to invoke and enforce its rights.
    10.3 In the event that any provision of the Terms of Use is considered to be illegal by law or regulation, existing or future, or by a court ruling, then such provision shall be considered as stricken, all other provisions of the Terms of Use maintaining full force and effect between yourself and Nespresso.
    10.4 The headings of the provisions of the Terms of Use are for convenience alone and shall not alter or modify the terms and conditions in any manner.

    Nestlé Nespresso S.A.
    © 2003 Nestlé Nespresso S.A. All rights reserved.

  • Conditions of Sale

    1. Applicability of General Conditions of Sale
    Each order placed with Nespresso Nederland B.V. (“Nespresso”) or any of its affiliated companies (“Nespresso”) by means of the website, mobile apps, telephone or in the boutique shall be governed by the present General Conditions of Sale. They shall apply to the exclusion of all other conditions.

    1.2 Nespresso reserves the right, at any time, to modify the present General Conditions of Sale by posting a new dated version on this website. By placing an order after Nespresso has posted a new version of its General Conditions of Sale, you agree to be bound by that updated version.

    1.3 These General Terms and Conditions of Sale are not applicable for orders placed via Nespresso Business Solutions ( or on the phone 0800 024 20 10).

    2. Orders
    2.1 Orders can be placed via the Nespresso Club (, Nespresso mobile apps, free phone number 0800 022 23 20) or in the Nespresso boutiques.

    2.2 The orders placed via the website, mobile apps or telephone are subject to minimum and maximum quantity limitations as indicated on the website/ mobile app or on the phone.

    2.3 Nespresso reserves the right to refuse orders, notably in case of insolvency, unpaid invoices or fraud

    2.4. You need to inform Nespresso as soon as possible when your address or other details have changed.

    3. Orders through the website and Nespresso mobile apps

    3.1 Nespresso offers its products on this website within the limits of its available stocks.

    3.2 You need to register before being able to place an order through the website or Nespresso mobile app. You need to ensure that the details you provide at the registration are complete and correct.

    3.3 When registering to use this website, you will be asked to create a password. You must keep this password strictly confidential and not disclose it or share it with anyone.
    You are fully responsible for the use of your password and any orders placed under it, even without your knowledge.
    If you know or suspect that someone else knows or has used your password, you should notify Nespresso immediately.

    3.6 In case of changes in your personal details, you are requested to update your account on the website/ mobile app.

    4. Order confirmations for orders placed via the website or Nespresso mobile apps
    The order you place on this website will not constitute a binding contract unless and until Nespresso transmits a confirmation by e-mail.
    The data registered by Nespresso constitutes proof of the order and the entire transaction. The data registered by the payment system constitutes proof of the financial transactions


    5. Prices

    5.1 The prices payable for the items you order are those valid on the date you place your order, including the VAT.
    Delivery charges will be billed at the rates indicated on this website/mobile app or communicated on the phone on the date you place your order, calculated notably in function of the size of the order and the delivery method you select.

    5.3 If you choose for an alternative delivery method than the one offered by Nespresso, the additional delivery charges might be charged.

    5.4 Nespresso reserves the right to modify its prices and delivery charges for future orders at any time and to cancel a contract in case of writing, printing or calculation errors in which case potential damages suffered by you may be compensated.

    6. Customs Duties
    6.1 When ordering products for international delivery to countries other than those where Nespresso originates its shipments, you are the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
    6.2 You may be subject to import duties and taxes that are levied once the merchandise reaches your country. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

    7. Delivery
    7.1 All orders confirmed by Nespresso will be delivered to the delivery address you specify when placing your order.

    7.2 Nespresso does its utmost to ensure deliveries happen on the requested day. More information regarding the different delivery terms can be found on our website.

    7.3 Deliveries can only be made to an address in the Netherlands and ABC islands.

    7.4 The risks of the goods being lost or damaged are transferred to the customer at the time of delivery

    8. Verification of Merchandise, quality issues, exchange, recycling, returns

    8.1 It is your responsibility to verify the quantity and condition of the merchandise upon delivery.

    8.2 In the following events, you are requested to return to the boutique where the goods were bought or take contact with Nespresso Netherlands Ltd (per post (Antwoordnummer 181 – 1100 WC Amsterdam), phone (0800 022 23 20) or using a complaint form at, before returning the goods:

    8.2.1 in case of damage, quality issues or in case the delivery does not correspond to the order;

    8.2.2 in case you would like to exchange the ordered products

    8.2.3 in case you would like to send your old Nespresso machine for recycling at the delivery time of the new one

    8.2.4 in case you reside in the Dutch Antilles.


    9. Right of withdrawal for orders placed via the website, mobile apps and telephone

    9.1 You have the right to withdraw from this contract within 14 days without giving any reason.

    9.2 The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

    9.3 To exercise the right of withdrawal, you must inform us (Nespresso Nederland B.V., Freepost 181, 1100 CW Amsterdam, telephone: 0800 022 23 20, fax: 0800 329 63 77) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form, but it is not obligatory.

    9.4 To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired


    10. Effects of withdrawal for orders placed via the website, mobile apps and telephone

    10.1 If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

    10.2 We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

    10.3 You shall send back the goods (Freepost 10039, 5460 VB Veghel) or hand them over to us or return them to a Kiala or DHL point, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The goods must be returned in the original packaging and accompanied by the invoice and the returns form. The deadline is met if you send back the goods before the period of 14 days has expired

    10.4 You can return the goods free of charge at Kiala or DHL point. If you choose an alternative way of sending the goods to us, you will have to bear the direct cost of returning the goods. 

    10.5 You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

    10.6 For health protection and hygiene reasons, you cannot exercise your withdrawal right for capsules of which the packaging has been opened.


    11. Payment and transfer of ownership
    11.1 Nespresso accepts the following payment modes:

    11.1.1 For purchases made on the phone: Dutch credit card, invoice, direct debit.

    11.1.2 For purchases made via the website and mobile apps: Dutch credit card, invoice, IDeal.   

    11.1.3 For purchases in Nespresso boutiques: cash, debit card and credit card.

    11.2 Invoices are sent after delivery of the merchandise and are fully payable within thirty days.

    11.3Payment by credit card is immediately due and payable. Your credit card details will be encrypted for security purposes

    11.4 The delivered goods will remain the property of Nespresso until the invoice has been paid in full.

    12. Late payment
    12.1. Nespresso reserves the right to refuse any new order until full payment of any overdue balance.

    12.2. In the event of late payment, you will be charged interest on the outstanding balance as well as any administrative and legal collection costs.

    12.3 In the event of non-payment, all outstanding invoices become due with immediate effect.

    13. Machine warranty
    13.1 Machines purchased on this website are guaranteed by the machine manufacturer pursuant to the specific terms and conditions listed in the original product documentation.
    13.2 Please consult your product documentation for detailed information on the manufacturer's warranty, which is without prejudice to any of your imperative statutory legal rights as provided for in the legislation on the sale of consumer goods.

    14. After-Sales Service
    14.1 If you encounter any problems or have any questions concerning the functioning, maintenance or after-sales service of your machine, please contact Nespresso by telephone for advice and assistance.
    14.2 If your machine problem cannot be resolved by telephone, Nespresso proposes a series of advantageous after-sales service options. Please contact Nespresso by telephone for detailed information.

    15. Limitation of Liability
    15.1 The photographs and texts illustrating and describing the products on this website, mobile apps are non-contractual and for information purposes alone. Except in case of wilful misconduct or gross negligence, Nespresso shall not be liable in case of errors or omissions in the photographs or texts displayed on this website.
    15.2 For international deliveries to countries other than those where Nespresso originates its shipments, Nespresso shall have no liability if the products do not comply with the laws and regulations of the country of delivery or in case of electrical or other product incompatibility.
    15.3 Without limiting the scope of these General Conditions of Sale, no claim of any kind, whether as to products delivered or non-delivery of products, or otherwise, shall be greater in amount than the purchase price of the products in respect of which damages are claimed. IN NO EVENT SHALL Nespresso BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOW BY Nespresso), CAPABLE OF ARISING IN CONNECTION WITH ITS PRODUCTS, THEIR USE, SALE OR THIS WEBSITE.

    16. Force Majeure
    16.1 Nespresso will make every reasonable effort to fulfill its obligations. However, Nespresso cannot be held responsible for delays or failure to deliver caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural catastrophes or any others that make impracticable the production, transportation or delivery of products.
    16.2 In the event of delay, Nespresso will perform its obligations as soon as reasonably possible, and it reserves the right to allocate any remaining product supply among customers in a fair and reasonable manner.

    18. Applicable Law and Forum
    18.1 The present General Conditions of Sale are governed by the law of the Netherlands.
    18.2 The exclusive forum is Amsterdam.


    Established in February 2015

    Nespresso Netherlands Ltd.
    Burgemeester Stramanweg 106
    1101 AA Amsterdam
    Tel: 0800 022 23 20
    Fax: 0800 329 63 77
    Company number: 3313.7832

  • Privacy Policy

    1. The Party Responsible for Processing

    Nespresso Nederland Ltd. is the party responsible for processing. (“Nespresso Nederland”, “we”). Nespresso Nederland is a private company with limited liability under Dutch law holding registered offices at Burgemeester Stramanweg 106, 1101 AA Amsterdam Zuidoost, the Netherlands. Nespresso Nederland is registered with the chamber of commerce under number 33137832. Nespresso Nederland is aware of and respects your right to be informed about how the information you provide to Nespresso Nederland that makes it possible to identify you personally, such as your name, address, phone number, fax number, e-mail address etc., (your “Personal data”), will be handled. We have therefore developed this “Privacy Policy” to explain how we use your Personal data and what precautionary measures we take to protect your confidentiality and ensure your safety.
    When you order our products and choose to make use of our services, you are explicitly asked to comply to the collection of Personal data and the terms of use described in this Privacy Policy.
    We retain the right to change our Privacy Policy and consequently invite you to regularly consult our current Privacy Policy to stay abreast of any changes. The latest versions will be up-loaded to our website in order to keep the date that appears in the last paragraph current. We will not make any changes that lessen the level of protection of your rights safeguarded in the current Privacy Policy without obtaining your prior consent. The wording of the updated Privacy Policy in no way detracts from the stipulations contained in any contract you may have concluded with us nor does it take priority over the wording of this Privacy Policy.

    2. Confidentiality Obligation

    Nespresso Nederland does not collect or process any items of Personal data that you have not already voluntarily provided to us. We guarantee you that our employees adhere to strict safety and confidentiality regulations and assure you that the processing of your Personal data is carried out in full observance of European and Dutch law and specifically the 6 July 2000 Act regarding the protection of personal data, (Personal Data Protection Act).

    3. Objectives for the Processing of Your Personal Data

    Nespresso Nederland solely collects and processes your Personal data for the specific and limited purposes described below. Nespresso Nederland processes your information for the following objectives:

    1. The management of our customers: for example, we need to collect and use your Personal data to supply our products and services, for billing, to verify your credit rating, to keep you informed of the latest special offers, new products, activities and events of both Nespresso Nederland and Nespresso subsidiaries as well as other companies owned by the Nestlé Group and provide you with (advertising) information if we feel it is of interest to you;

    2. Registration, in the context of a selection or recruiting procedure: for example, to process your application, to be able to address newsletters to you or communicate with you;

    3. The evaluation of the efficiency of our services and improvement thereof for the benefit of our visitors and our customers;

    4. The creation of internal statistical surveys and market research studies: for example, to evaluate our customers’ level of interest or to determine trends and the purchasing behaviour of our customers or to better record the development of our products and our marketing strategies.

    5. The mailing of marketing communication: We may collect and use your information to send you advertising messages, such as e-mails, text messages and postal mailings. Please keep in mind that should you choose to receive text messages, the current text message rates will apply. We may also show you advertising messages on other websites, such as the social media networks you are a member of, by linking activities or information that have been collected on those sites (“Social network information”) (“Targeted advertising”). These advertising messages keep you informed of the latest news, events, special offers and sale campaigns from the Nestlé brands that interest you. At times you may also come across advertising messages aimed at introducing you to other Nestlé brands and to inform you about special offers and sale campaigns of other companies. When sending advertising messages, we often have to collect and use demographic and other specific items of personal contact information. In some cases, (such as for mobile apps and text programs), we may need your exact geographical location in order to send you information about location-based special offers and sale campaigns. At any given moment, you may indicate that you no longer want to receive any e-mails or text messages by following the de-registration procedure in those e-mail and text messages. If you have an account with us, you can change your communication preferences in the Edit Account section on our website (if available) or by contacting our Customer Care department. Once you have changed these preferences, you will be removed from our lists for Targeted advertising in the future. You may also inquire if the social networks of which you are a member allow you to de-register from Targeted advertising. Please keep in mind that even though you have indicated that you no longer want to receive advertising messages from us, you will still receive administrative messages, such as messages concerning your account activity (account confirmations, password changes, etc.) and other important announcements. You will also still be shown general ads on other websites like the social network sites you are a member of.

    6. Social network information: By this we mean all the personal information items that are part of your profile on a social network site (such as Facebook) and those that the social network site is allowed to share with us. Examples include the basic account information (name, e-mail address, gender, date of birth, current address, profile photo, user ID, list of friends, etc.) and any additional information or activities that the social network site is allowed to share with the developers of third party applications with your permission. We could, for example, receive your profile information from a social network (or parts thereof) if you use or download a Nestlé web application on a social network site like Facebook , or if you use a social network function that is integrated into a Nestlé website (e.g. Facebook Connect). If you would like more information about how we (or the developers of third party applications) are able to acquire your information from a third party, please visit the website of the social network concerned. Furthermore, you acknowledge that your Personal data may be linked to information found on a social network site for advertising purposes. By providing us with your Personal data, you expressly consent to these practices. Nespresso Nederland stores your Personal data only for as long as is reasonably required to realize these objectives and does so in accordance with the legal requirements. The majority of our services do not require any form of registration and allow you to visit our websites, shops and bars without having to impart information of a personal nature to us. Some services may require registration. When you register with us, you may be asked to complete certain fields (some of which are required and others are optional) and to choose a user name and password. If, in this situation, you decide to refuse to supply us with the Personal data requested, access to some sections of our websites may be denied and it may be impossible for us to provide you with answers to your questions.

    4. Career Opportunities

    If you wish to apply for an available position or you wish to apply spontaneously, we kindly request you send us your curriculum vitae (“CV”). We will examine if your qualifications and experience match those of the position you wish to apply for or other positions that are currently available. If your profile matches our expectations, we will contact you. Your CV will be handled in accordance with the current Privacy Policy. The Personal data contained therein shall only be used in connection with your career opportunities.

    5. Disclosure of Information

    Nespresso Nederland is a subsidiary of Nestlé Nespresso plc , an international Group that oversees Nespresso companies all over the world. Nespresso Nederland may disclose your information to other subsidiaries of Nestlé Nespresso plc to fulfil marketing objectives referenced in point 10 below and within the boundaries and guarantees offered in this Privacy Policy. Nestlé Nespresso plc is part of the Nestlé Group. Nestlé is a global food company comprised of numerous brands, some of which may be of interest to you. In our continuing efforts to provide you with products or services which may be of interest to you, Nespresso Nederland may also disclose your information to other subsidiaries of the Nestlé Group. Your Personal data may be passed on to processors who do business in the name of or on behalf of Nespresso Nederland, with the aim of maintaining the processes in accordance with the objectives for which they were collected. Nespresso Nederland ensures that the processors guarantee the same level of protection as Nespresso Nederland does. Nespresso Nederland demands a contractual guarantee that these processors will only use the Personal data for the objective allowed by you, with full discretion and required safety. Nespresso Nederland never sells, lets or distributes your Personal data in any way to other individuals or companies than those specified in sections 1, 2, and 3 of this article, unless legal restrictions require it.

    6. Right to Access, to Improvement and to Refusal

    In accordance with the applicable law in the Netherlands, namely, article 35 and the Personal Data Protection Act, you have the right to access your Personal data to update them or make an improvement. We strive to ensure that your Personal data is up-to-date, accurate and complete. In the event you no longer wish to receive special offers from Nespresso Nederland Ltd., you can let us know at any moment via e-mail, the “contact” section on or by mailing to the following address:

    Nespresso Nederland Ltd.
    106 Burgemeester Stramanweg
    1101 AA Amsterdam, the Netherlands

    Please be sure to sign your request.

    In the event you no longer wish to receive special offers from Nespresso Nederland Ltd. and/or the Nestlé Group, you can let us know at any moment via e-mail, the “contact” section on or by mailing to the following address:

    Nespresso Nederland Ltd.
    106 Burgemeester Stramanweg
    1101 AA Amsterdam, the Netherlands

    Please be sure your request is signed. Please clarify the object of your request by indicating that you only wish to refuse receiving special offers from the subsidiaries of the Nespresso Nestlé plc Group and/or the Nestlé Group or if you also wish to refuse receiving special offers from Nespresso Nederland Ltd.
    If you would like to have access to your Personal data or would like to improve the information, please contact Nespresso Nederland at the following addresses: click here. You will be asked to please sign your request. All requests will be handled with expedience and precision.

    7. Safety / Confidentiality

    Access to Personal data is restricted to our employees who need to know and who have been trained to comply with the strict confidentiality regulations for processing your Personal data. To safeguard the safety and confidentiality of the Personal data that Nespresso Nederland collects online, we use, amongst others, protected information networks, the latest viable “firewalls” in the sector and passwords. However, even though we have tried to create safe, reliable websites worthy of our visitors’ trust, we remind you that the Internet, in general, should not be considered to be a completely safe environment, and consequently the confidentiality of the Personal data you submit and the information passed on via our websites and via e-mail cannot be guaranteed by Nespresso Nederland. Thus, we cannot guarantee the safety of your Personal data during their period of transit on the Internet.

    8. Transfer of Personal Data Abroad

    Nespresso Nederland shall never transfer your Personal data outside the European Union to countries that do not provide an adequate level of Protection for information in keeping with the Personal Data Protection Act.

    9. Nameless Information / Technology of “Cookies”

    Whenever you visit our websites, we do not collect any items of Personal data that you have not specifically, voluntarily and consciously provided to us. Some items of information, nameless in nature, may automatically be registered by way of “cookies”. This concerns information such as browser type, operating system, as well as the date and time of access. The “cookies” by themselves cannot be used to discover the identity of the user. A “cookie” is a small information file that is sent to your browser and stored on the hard drive of your computer. In order to process these nameless items of information in an effort to improve the content of its website, to give it a more personal character and to learn more about how visitors are using the website, Nespresso Nederland is required to have your permission. You will be able to adjust this at any moment by refusing these cookies and/or deleting them at any time and by changing the settings of your browser. This shall not impede your access to the website, but it is possible that certain sections of the website will not function. The table below explains which cookies we use an what their purpose is.

    Necessary cookies: Type Purpose Session ID On the Nespresso websites, a specific cookie is used which is of vital importance to the proper functioning of the software (ASP.NET): ASP.NET_SessionId. This cookie is used to create a session ID for the user so that the system itself will be able to identify the user as a unique, individual user independent of all the other website visitors. This information is not used or stored beyond the Nestlé systems and is only temporarily maintained while the user visits the pages of his/her account which require a unique and secure form of access. This is an important cookie because without it, secure access cannot be maintained.

    Functional cookies: Type Purpose Language Determines the language setting for the site. Turning this cookie off could lead to more frustration for users because they may be forced to set their language choice every time. Country This one is inserted in an eye-catching manner when products are being promoted, for example, when products are offered on sale in a specific category on the site. Special Offer This cookie is used to identify Nespresso Club members who are eligible for special offers and the presentation of information concerning these offers. Login This cookie is used to offer Club members the option of saving their login information so that they won’t have to enter their user name and password every time they want access to the Nespresso Club section.

    Performance cookies: Type Purpose Uniform Distribution of the Burden of Use This cookie makes it possible to distribute the burden of use on our servers evenly based on the use visitors make of our pages and apps. This improves the general performance of our website.

    Third party cookies: Type Purpose Google Analytics Google Analytics uses cookies to gain insight into what users do when they visit our website. Cookies cannot identify people, but they are able to define them by combining a computer, a user account and browser. The Google Analytics cookies do not collect any personal information from visitors of the website. Adobe Omniture This cookie is used to provide anonymous/aggregated information about where the user goes and what the user does on the Nespresso websites. Google Doubleclick Thanks to these cookies we are able to understand how people communicate via our digital promotional campaigns. We gain insight into and can evaluate the clicks on our advertisements so that we can improve our services for you. ViaMichelin This cookie is used to provide users with custom services based on their geographical context, such as Nespresso’ s ‘Search for a store’ function.

    10. Advertising Mailings via E-mail

    Nespresso Nederland does not employ “spamming” in any way. “Spamming” is defined as the unsolicited sending of e-mails, usually advertising, in large quantities and repeatedly to people whom the sender has had no prior contact with or who have indicated that they do not wish to receive such mailings. On the contrary, whenever we feel that one of our products will definitely be of interest to you, we will inform you via e-mail and you will always have the option of refusing this service. You have the right to refuse, at any moment, at no cost to you, the use of your digital address for the purpose of receiving promotional offers from Nespresso Nederland Ltd. You may request this via e-mail, the “contact” section on or by mailing to the following address:

    Nespresso Nederland Ltd.
    106 Burgemeester Stramanweg
    1101 AA Amsterdam, the Netherlands
    Please be sure to sign your request.

    You also have the right to refuse, at any moment, at no cost to you, the use of your digital address for the purpose of receiving promotional offers from other subsidiaries of Nestlé Nespresso plc and/or the Nestlé Group. You may request this via e-mail, the “contact” section on or by mailing to the following address:

    Nespresso Nederland Ltd.
    106 Burgemeester Stramanweg
    1101 AA Amsterdam, the Netherlands

    Please be sure to sign your request.
    Please clarify the object of your request by indicating that you only wish to refuse receiving special offers from the subsidiaries of the Nespresso Nestlé plc Group and/or the Nestlé Group or if you also wish to refuse receiving special offers from Nespresso Nederland Ltd.

    11. Links TO Other Websites (hyperlinks)

    As a service to our visitors, our websites may contain hyperlinks to other websites that are neither owned or controlled by Nespresso Nederland. Consequently, Nespresso Nederland cannot be held responsible for the content of these websites, or for the practices and information protection by third parties that exploit them. Please note that these information protection practices may vary from the one proposed in the current Privacy Policy. 12. Contact with Nespresso Nederland

    If you have any questions or complaints regarding our observance of the current Privacy Policy, or if you wish to pass on a recommendation or comment to help us improve the quality of it, please contact Nespresso Nederland via e-mail, via the “contact” section on or by mailing the following address:

    Nespresso Nederland Ltd.
    106 Burgemeester Stramanweg
    1101 AA Amsterdam, the Netherlands
    We would like to assure you that we are continuously doing our very best to improve the protection and safety of the Personal data you entrust us with. For more detailed information concerning the use of our websites, we would also like to invite you to carefully read our “Terms of Use”. Nespresso Nederland Ltd. Nespresso Nederland Ltd.

  • Nespresso International Competitions & Promotions General Rules

    1. Scope & application
    1.1 Nestlé Nespresso SA, Avenue de Rhodanie 40, 1007 Lausanne, Switzerland (“Nespresso”) is the promoter and organiser of competitions, games or promotional initiatives (“Promotions”) to which these General Rules shall apply, unless otherwise specified.
    1.2 These rules and conditions (“General Rules”) shall apply to any Promotions that are organised by Nespresso on an international basis and that are published or distributed by way of Nespresso's internet website/s at or other websites or internet sites, pages or properties generated or managed by Nespresso (collectively “Websites”).
    1.3 Each Promotion shall include these General Rules and shall be accompanied by an additional document setting out the specific mechanism and rules applicable to the relevant Promotion (“Specific Rules”). In the event of conflict between the General Rules and the Specific Rules published for a particular Promotion, the Specific Rules shall prevail.
    1.4 These General Rules shall not apply to other promotions organised by Nespresso's subsidiary or affiliated entities which shall be subject to applicable local rules and regulations.

    2. Participants
    2.1 By submitting an entry or participating in a Promotion, participants confirm their understanding and acceptance of these General Rules and any applicable Specific Rules.
    2.2 Promotions may not be available in all countries. Nespresso reserves the right to limit a Promotion to participants resident in certain territories or otherwise limit participation, as indicated in the relevant Specific Rules.  Participation shall be automatically void in any territory where a particular Promotion may not be legitimately undertaken.
    2.3 Participants may be required to provide proof of eligibility to enter a Promotion or to accept and receive a prize. Unless otherwise specified in the Specific Rules, participants under the age of 18 must obtain and provide on demand written parental or guardian consent to enter or claim a prize.
    2.4 In all cases, employees of Nespresso, its Affiliates and their immediate families, as well as their agents or any person professionally connected with a Promotion shall not be entitled to participate.

    3. Entries
    3.1 Promotions are free to enter and no purchase of any kind is necessary.
    3.2 Entries must be submitted in the manner and form and by the closing date and time stated in the Specific Rules. Nespresso may disqualify any entry that is incomplete or does not fully comply with these Rules.
    3.3 Only one entry per person is allowed, unless expressly permitted in the Specific Rules. In the event of multiple entries for or on behalf of any person, all entries from that person will be disqualified. Entries from agents, third parties, organised groups or generated automatically by computer will not be accepted.
    3.4 No receipt for entries will be issued. Nespresso does not accept responsibility for any entries that are lost, damaged or delayed as a result of postal or other transmission failure or any network, hardware or software failure. Proof of sending will not be accepted as proof of receipt.
    3.5 Entries that are vulgar, offensive, indecent, defamatory, inappropriate for general public communication or which portray or encourage illegal activities will be automatically disqualified.
    3.6 Participants shall have a general obligation and duty of honesty and fair-play in relation to any Promotion.
    3.7 Any breach of the General or Specific Rules will invalidate a participant's entry. If a breach has occurred but is discovered after the award of a prize, Nespresso may require return of the prize. Nespresso may, at its discretion, publish reasons for such breach including the identity of the participant concerned.

    4. Prizes
    4.1 Prizes are as described in the Specific Rules and, unless specifically stated to the contrary, will not include any other charges, expenses, personal or additional items which will be the sole responsibility of the prize winner.
    4.2 A list of winners will be posted on the Website/s. All decisions of Nespresso are final, binding and not open to discussion or appeal. Nespresso will advise winners by e-mail, as provided with their entry, but shall have no responsibility for failed communications or errors however caused.
    4.3 The Specific Rules may set a time limit or procedure for claiming or accepting a prize. Failure to claim a prize by the time or in the manner specified will make a potential prize claim invalid and Nespresso may re-offer the prize. 
    4.4 If a potential winner cannot be contacted for any reason, or is unable or unwilling to take up a prize, an alternate winner may be selected by Nespresso and offered the prize without any liability to the first potential winner.
    4.5 All prizes are non-transferable, may not be re-sold and there are no cash or other alternatives. Prizes are subject to availability and Nespresso reserves the right to substitute prizes of equal or greater value at any time.
    4.6 In addition, all travel or holiday prizes are subject to the following:
    (a) Nespresso will have full discretion to select appropriate and effective means and times of travel. Travel is subject to availability and must be completed on the dates specified. Restrictions may apply.
    (b) It is the responsibility of winners to make arrangements to enable them to take up the prize offered, otherwise a prize may be forfeited and awarded to another participant.
    (c) The actual value of travel depends on the date, time, destination and most efficient means of transport. Nespresso will cover actual costs for travel and no cash difference may be demanded or paid in the event of a difference between actual costs and any stated or approximate value.
    (d) Winners are responsible for all expenses of a personal or other nature that are not specifically included in the prize description (e.g. spending money, mini-bar, laundry, telephone, pay-per-view, insurance, or other expenses).
    (e) Winners are responsible for obtaining and providing all required travel documents, including any required visas, passports, vaccination or health certificates, or other documents required for international travel and/or the prize destination.
    (f) Nespresso has no liability if winner/s are unable for any reason to take up a prize as proposed.

    5. Personal information
    5.1 Nespresso may require Participants to provide personal details as a condition of entry or participation in the Promotion. This includes: full name, postcode and country of residence, e-mail address, telephone (optional), age (or over 18 confirmation). Other information may also be required.
    5.2 By participating in a Promotion, Participants undertake that all information submitted is true, current and complete at the time of entry. Participants are solely responsible for the accuracy of personal details and for informing Nespresso of any changes. Nespresso has no responsibility for failed contacts.
    5.3 All personal data provided by Participants or received Nespresso will be stored, processed and handled in accordance with Swiss Federal Laws on Data Protection (1992 LPD 235.1 and 1993 OLPD 235.11, as amended) and Nespresso's published Privacy Policy, the latest version of which is available at By accepting these Rules, participants also accept the terms of the Privacy Policy, which they should read before submitting an entry.
    5.4 If a Promotion requests or incites Participants, whether for advantage or not, to relay or communicate (“forward”) the Promotion to other persons, or if Participants themselves wish to forward the Promotion to other persons, the following shall apply:
    (a) Participants may forward details of or otherwise invite or encourage other persons to participate in the Promotion by email (“Invitation”) either directly or through Nespresso's Website or other technical means  as part of the Promotion, it being understood that Nespresso is simply forwarding the Invitation and has no responsibility for the addressee or content thereof;
    (b) In all cases, the Participant is fully responsible for the choice and disclosure of the persons to whom an Invitation is sent and must obtain their explicit consent in advance;
    (c) All Invitations shall nominate the Participant as sender and not Nespresso;
    (d) Nespresso will not forward more than five Invitations and Participants are required to respect the same limitation.
    (e) Email addresses must be valid and different. Participants shall not forward Invitations to persons who have not given consent nor introduce fictitious friends or acquaintances for the purposes of advantage or gain.
    5.5 Prize winners agree to take part in any reasonable publicity required by Nespresso and consent to the use by Nespresso or its Affiliates in that connection of their name, likeness and/or images without further compensation.

    6. Intellectual property
    6.1 All trademarks, brands, logos and other materials or content in relation to Promotions are the exclusive property of Nespresso and may not be downloaded, copied, saved, modified or otherwise distributed or used for any purposes other than as envisaged by the General and Specific Rules.
    6.2 All entries submitted and all materials created in connection with an entry shall be the property of Nespresso. By submitting an entry each participant thereby transfers to Nespresso the full worldwide copyright and all other intellectual property or similar rights in that entry, including, without limitation, all rights to copy, communicate, distribute, adapt, translate, modify, use or exploit the work by any means. Participants confirm they have not entered into any agreements with third parties that could impair Nespresso's right to use their entry and agree to take all action and sign all documentation that may be necessary to protect and/or use those rights.
    6.3 Where a Promotion entails the composition or submission of text, images, videos or other media, each participant undertakes that the entry is their original work and does not use or infringe the intellectual property or other rights of any other person.  Any person/s whose image is used in an entry must have given their express consent (parental if under the age of 18) to its inclusion and use. Participants will be entirely responsible for any claim by any third party in respect of their entries.
    6.4 Nespresso has no obligation to use any entry, even if it is a winning entry. Other than as described in these Rules or required by law, participants will not be entitled to any compensation or credit for use of an entry.

    7. General
    7.1 Nespresso reserves the right to alter or cancel a Promotion in the event of unforeseen circumstances or to amend or update these General Rules or any Specific Rules from time to time. Nespresso will publish any amended or updated Rules on its websites, which shall then apply to all existing and future entries. If a participant does not agree to any such changes, the sole remedy shall be to withdraw their entry from the Promotion.
    7.2 Subject to any mandatory legal requirements, Nespresso's determination with regard to these General Rules and the Specific Rules applicable to any Promotion will be final and binding and no correspondence or discussion will be entered into.
    7.3 These General Rules are published in English and in the Swiss national languages of French, German and Italian. Nespresso may, without obligation, provide additional local language translations for the non-binding assistance of Participants.    
    7.4 These General Rules and any Specific Rules issued by Nespresso are governed by Swiss law and any disputes which cannot first be settled amicably shall be submitted exclusively to the courts of Canton Vaud, Switzerland.

    NESTLE Nespresso LTD.

  • Returns Policy

    14 days to change your mind (right of withdrawal)

    In case you are not satisfied with the products, you have the right to cancel the purchase within 14 days after receiving it. Please contact us to let us know about this decision. You can also make use of the withdrawal form, but you are not obliged to do so.

    Once you have informed us about your decision to cancel the purchase, you have 14 days to return the products to us. You can do so via a Kiala or DHL collection point free of charge. If you choose another way of delivery, you will have to pay the delivery charges which will not be reimbursed by Nespresso.

    The products will only be accepted if they are unused, undamaged and in the original packaging and accompanied by the original invoice. We advise you to use a return form when sending the products back to us to make sure we can process your return quickly.

    We will return the money to the original way of payment.

    See also clauses 9 and 10 of the General conditions of sale.

    Damage/Quality issues/exchange/recycling

    Please contact us first before returning the products in the following cases:

    -- You have received damaged products;

    -- You experience a quality issue with one of our products;

    -- You would like an exchange;

    -- You would like to send your machine for recycling at your next order delivery;

    -- The delivery does not correspond to what you have ordered.

    Our Coffee specialists will guide you to the optimal solution. Should you need to return the products, you can do so via a Kiala or DHL collection point free of charge. If you choose another way of delivery, you will have to pay the delivery charges which will not be reimbursed by Nespresso.

    The products will only be accepted if they are unused, undamaged and in the original packaging and accompanied by the original invoice. We advise you to use a return form when sending the products back to us to make sure we can process your return quickly. In these cases, you can choose to have your money back on your bank account or keep as credit on your Club account to be used for the next orders.

    See also clause 10 of the General conditions of Sale.

    Residents of the Dutch Antilles

    Please contact us before returning the products.

  • Cookies Policy

    Necessary Cookies



    Session ID



    Nespresso web sites use specific Cookies, which are essential for it to work properly. One is a Cookie used to create a session ID for the user, so that the system itself can identify the user as a unique and individual user, distinct from anyone else looking at the website. This information is not used or stored outside Nespresso systems, and is held only temporarily while the user is accessing account pages and other pages, which require unique and secure access. Without this Cookie, such access could not remain secure, so it is very important.

    Functional Cookies




    Used to tailor the default language for the site. Disabling this may cause more of an annoyance to users as they would be prompted to re-enter their language preference.


    Used to propose the most relevant experience based on the country that the user lives in and wants to be delivered to when purchasing Nespresso products. 


    Used to recognise Nespresso Club Members eligible to promotions and display information about their corresponding offers.


    Used to offer Club Members the option to remember their credentials in order to avoid them retyping their user ID and password each time they access the Nespresso Club section.


    Performance Cookies



    Load balancer

    This cookie allows us to split the load on our servers based on visitors’ use of our pages and applications. It improves the overall performance of our web site.


    Third Party Cookies



    Google Analytics

    Google Analytics tracking uses cookies in order to provide insights on what users do when they visit our site. Cookies do not identify people, but rather they are defined themselves by a combination of a computer, a user account, and a browser. However, Google Analytics cookies do not collect personal data about your website visitors.

    Adobe Omniture

    Used to provide anonymous / aggregated information about where user goes and what user does on Nespresso websites.

    Google Doubleclick

    These Cookies are used to understand how people engage with our digital advertising campaigns. They allow us to understand and evaluate clicks on our adverts so that we can improve the service you receive.


    Used to offer users tailored services based on their geographic context, such as Nespresso store locator.


  • Company Registration

    Nespresso Nederland B.V
    Burgemeester Stramanweg 106
    VAT number: NL001410908B01

  • Download here the legal information document. Click here for the Model withdrawal form and here for the Return form