What can Nespresso do for you?

Join the Club Nespresso and benefit from our range of personalized services, designed just for you.

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ORDER

Coffee Specialists are available 24/7 to advise you on your coffee selection and to ensure easy ordering and convenient delivery, tailored to your needs. Call us, order online or visit one of our Nespresso boutiques.

Web

Discover a host of privileges online

Machine assistance videos available at your convenience for Vertuoline or OriginalLine.
Keep up to date with all our news by subscribing to our Newsletter in the "My account" section.
Place your order online at a time that suits you, 24 hours a day, 7 days a week. Benefit from complimentary 2 business day shipping on online orders.

Free standard delivery* is offered with the purchase of:

-200 OriginalLine capsules or
-150 VertuoLine capsules or
-150 OriginalLine and VertuoLine capsules




Phone

Order

Our Coffee Specialists are on hand 24/7 to advise you on your selection of Grands Crus and your machine, and to provide you with a delivery service suited to your individual needs. Place your order via telephone on 0800 022 23 20 or visit one of our Nespresso Boutique.




Nespresso on Mobile

The Nespresso boutique in your pocket

Anytime. Anywhere.
Connect using the Nespresso mobile applications on iPhone, iPad and Android devices and enjoy Nespresso services anywhere.
What you can do with?

  • order your grand cruAll Nespresso products at the touch of a finger.
  • Locate boutiques and shopsThe Nespresso Boutiques in your pocket, anytime, anywhere.
  • Catch up with Nespresso, anytimeKeep up to date with all the Nespresso news.

Download the Nespresso application now

Nespresso boutique

Find a store locator

Throughout the world, the Nespresso Boutiques invite coffee lovers to experience the art of espresso.

Boutique concept. Find a Nespresso.

All of the services of the Nespresso Club brought together.
An invitation to experience the unique world of Nespresso in our modern and stylish Boutiques.
The French architect Francis Krempp has created a unique design, combining art deco design with contemporary shapes and materials.
An eclectic mix of materials, comprising the warmth of wood, the luxury of leather, the high-tech nature of metal and the purity of glass.
Two complementary geometric shapes: the square symbolises the brand's values: perfection, pleasure, aestheticism and simplicity. The circle evokes the coffee cup, discovery, tasting and the senses.
A retail experience to satisfy your every desire.
Discover all of the Nespresso products: the Premium Blend coffees, the limited edition varieties, the machines and accessories for maintaining your machine and enhancing your coffee experience.

The Carpe Diem lounge offers a sense of timelessness.
It is a warm, comfortable and cosy area; a place where you can truly relax and experience the pleasure of our Premium Blend coffees. Coffee Specialists are on hand to reveal the mysteries of our exceptional coffee.
Our specialists are pleased to offer personalised advice, provide guidance or share their Nespresso expertise with you.

Nespresso Standard Delivery

Place your order before 22:00 and receive it the next day (only on working days).

  1. Daytimes Daytime delivery takes place Tuesday through Saturday, between 9:00 and 18:00.
  2. Evening Not home during the day? Choose evening delivery. Evening delivery takes place Monday through Thursday, between 18:00 and 21:00.
  3. Another Day Is next day delivery inconvenient for you? Choose the day on which you would like to receive your order.
  4. P.O. Box Delivery conditions to a P.O. Box deviate. For more information click here.

Nespresso boutique pick up

Your order ready at the Boutique?*

  1. place your order Place your order online or by telephone at the following number: 0800 022 23 20
  2. speed order preparation 1h after your call, your order will be ready at your nearest Nespresso Boutique.
  3. pick up your order Pick it up at your convenience at your Boutique's "pick up" counter.

* This service is available in all our Boutique, with the exception of Arnhem, Amstelveen, Den Haag - Bijenkorf and Maastricht.

Nespresso pick up point

Are you looking for a simple and practical delivery solution?

  1. place your order Order your capsules on Nespresso.com or by telephone on 0800 022 23 20, and pick them up when you like from the PickPost pick-up point of your choice.
  2. choose a pick up point Choose the PickPost delivery option and tell us your nearest Pick Up Point.
  3. get informedYou will be informed by sms or by e-mail when your capsules are available.

Nespresso your time

Would you like to receive your capsules by courier at a particular time?

  1. place your order Place your order and choose the place, time and day of delivery on the Nespresso website or by telephone on 0800 022 23 20**.
  2. personal delivery A Nespresso courier will deliver your capsules to you personally. If you wish, he can collect your recycling bag with used capsules and take them to be recycled.
  3. opening service This service is available Monday to Saturday from 10:00-21:00, and Sunday morning from 10:00-19:00.
  4. your time Choose Nespresso YourTime for your next order.

CUSTOMER CARE

Club Experts are available 24 hours a day, 7 days a week, to answer all your questions about selecting your Grands Crus, your machine and the Nespresso services.

assistance 24/7

Do you need immediate assistance for your machine?

  1. nespresso call centerCall the Nespresso Club at the following number: 0800 022 23 20
  2. technical diagnosis Get an immediate technical diagnosis and the solution that meets your needs.
  3. Assistance Package & machine repair The Nespresso Club offers you the Assistance Package**, which includes free repair of your machine and its return to your home, as well as a replacement machine while yours is being repared.
  4. opening service Service available from Monday to Friday from 8 to 19h and Saturday from 9am to 18pm**.

* Service offered if the repair carried out is covered by the manufacturer's warranty and if it was bought in the country of repair. Preferential rates if the machine is not under warranty. Conditions available from the Nespresso Club.

Expertise

Click here to discover the Art of Degustation

Would you like to go on a journey of the senses?
Nespresso is offering you the chance to participate in exclusive tasting sessions to discover the rich and diverse aromas of our Grands Crus.

Join our Nespresso Experts to discover the art of tasting and become a true expert on Grands Crus.

For more information, contact us.

RECYCLING

With the Nespresso recycling plan, we provide different options for recycling your used aluminium capsules and fulfilling your commitment to protecting the environment.

Read more

recycling

Do you want to be able to recycle your capsules easily?

  1. collecting pointsTake your capsules to one of our 1.900 collection points
  2. nespresso boutiquesTake them to the nearest Nespresso Boutique, municipal waste collection centers, partner stores or regional recycling companies.
  3. recycling bagUsing the Nespresso recycling bag, hand over your used capsules to the postman delivering your order*
  4. The Positive CupFind all the addresses of our collection points on our Positive Cup website.

* Recycling of Nespresso capsules.
** Service available by Nespresso YourTime courier.

Join the Nespresso Club now and benefit from our range of personalized services, designed just for you.

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