Did you receive a 'not home notification' from the carrier, even though you were at home? In that case, the carrier will make another delivery attempt the next day or will take your parcel to a pick-up point near you.

Does the track & trace indicate that your parcel has been delivered without having received the parcel? Contact us via Live Chat or the toll-free number 0800 022 23 20. Keep track & trace code and the order number at hand. With this information we can help you quickly.

For other situations, check the frequently asked questions with the carrier of your parcel:

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