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Technical Support

Category Machine Name Code User Manual
Original Machine Essenza Mini C30
D30
Inissia C40/D40
U, U Milk C50/D50
C55
Pixie C60
Citiz C110/D110/C120
C112/D112/D122
Prodigio, Prodigio and Milk C70/C75
Expert, Expert and Milk C80
C85
Lattissima Standard F316  
Lattisima Premium F356  
Lattisima Plus F411/416/F421
Lattisima Touch F511
Lattissima One F111
Creatista Plus J520
Maestria C500
Gran Maestria C520
Vertuo Machine VertuoPlus GCB2
Vertuo GCA1
Aeroccino Aeroccino 4 Aero4
Aeroccino 3 refresh Aero3 refresh
Aeroccino+ Aero +
B2B Professional Machine Zenius ZN 100  
Gemini CS100
CS220/223
Aguila AG220
AG420
Coffee Machine Group Symptoms of Suspicious Defect Youtube link
Essenza Mini, Inissia, Citiz Facelift, etc.
(Machines with two buttons without a separate power button)
Coffee extraction amount has changed (instructions on how to reset)
Water keeps dripping (instructions on how to turn off descaling mode)
Pixie, CitiZ, Essenza, etc.
(Machines with separate power button)
Coffee extraction amount has changed (instructions on how to reset)
Water keeps dripping (instructions on how to turn off descaling mode)
U Coffee extraction amount has changed (instructions on how to reset)
Water keeps dripping (instructions on how to turn off descaling mode)
= What to do when button is flickering (Ristretto, Espresso, Lungo all flickering)
What to do when button is flickering (Lungo → Espresso → Ristretto)
What to do when button is flickering (Ristretto → Espresso → Lungo)
Expert Bluetooth is not pairing Android
iPhone
Maintenance button (50 seconds)
Instructions on how to reset the machine
Vertuo What to do when button is flickering (5 types)_Full version
What to do when button is flickering (5 types)_Simple version
All Machines There is a leak in the machine
Lattissima Touch Coffee extraction amount has changed (instructions on how to reset)