Mosaic Site UK

Skip to content

Header

Nespresso
Outlet site

Only available to Nespresso and Nestle Staff and Nespresso Suppliers

Log in to order

Nespresso
Outlet site

These products are exclusively available at a reduced price to Nespresso and Nestle employees and chosen Suppliers. These are items which are discontinued and/or 'salvage' i.e. they may have imperfect packaging. Stock is limited, and only available as seen on the site. Available products may change regularly. No other colour options or alternatives can be provided, no returns are accepted. Any coffee machine products will not include a capsule sample pack. Products will be delivered within 5-7 days of orders being placed.

Items outside of the Outlet Sale cannot be placed on the same order. If you also want to order other items from Nespresso, please place a separate order via the main site.

Full terms & conditions

Applicable version with effect from April 12th 2021 for purchases from the Nespresso Outlet Website

1. INTRODUCTION

The following are governed by these General Conditions of Sales: all orders placed by individuals, referred to as "you" or "customer", with Nespresso UK Ltd. (registered in England & Wales with company registration number 156925, with registered office at 1 City Place, Gatwick, England, RH6 0PA and VAT registration number GB 169562721), referred to herein as "Nespresso" or "we", "us" or "our", by telephone, on the Website, from your mobile phone via the Nespresso application, on m.nespresso.com (each a "Remote Order") or in a Nespresso Boutique, for machines as well as their consumables and accessories (the "Products"). Before using the Nespresso website and associated webpages (the "Website") and/or placing an order, we kindly ask you to carefully review all the terms included in the present General Conditions of Sales together with the Privacy Policy and the Website Terms of Use and any additional conditions that may appear on the Website from time to time such as during promotions or campaigns. Each order placed with Nespresso or any of its affiliated companies shall be governed by the present General Conditions of Sales. Unless otherwise provided in the present General Conditions of Sales, they shall apply to the exclusion of all other conditions. Our General Conditions of Sales may be modified from time to time by posting a new dated version on this Website. You are invited to read our General Conditions of Sales on a regular basis to be informed of these modifications. You will be subject to the General Conditions of Sales in force at the time you order Products from us, unless any change is required to be made to these by law or governmental authority (in which case it will apply to orders previously placed by you). You may exercise your right to cancel if you are not happy with the changes as they apply to your order. We will send you a copy of these General Conditions of Sales. You can also download, save and/or print a copy of your order receipt confirmation email and these General Conditions of Sales for your records. Any order placed through this Website can only be delivered to the United Kingdom of Great Britain and Northern Ireland, the Channel Islands and the Isle of Man. We regret that we cannot deliver elsewhere.

2. ORDERS

2.1 Registration is a prerequisite to place an order, you will be required to provide mandatory registration information, such as your name or email address that will need to be valid and up-to-date. Please inform us of any changes in your address or other information by updating your personal details on this Website without delay so that we can keep accurate records and deal with your request and orders.

2.2 Password and confidentiality After the registration procedure is completed on the Website, you will have a unique member account username and password (the "Credentials"). Security and confidentiality are important to us. To prevent your data from being compromised or eavesdropped during the use of our website we enforce the TLS protocol (Transport Layer Security), which establishes a secure and encrypted transmission between your browser and our servers, at all times on our e-Commerce platforms and at least during login on other platforms. We ask you, and it remains your responsibility, to maintain the confidentiality and security of your Credentials. Any successful login using your Credentials, regardless of whether it was executed by you or someone else, will be deemed as a personal act by you.

If you know, or have reason to believe that your Credentials have been stolen or misused, or in case of any other security issue, please notify Nespresso immediately by calling the Customer Relationship Centre on 0800 442 442 (UK Freephone)/ 1800 812 660 (ROI).

You are also invited to take the following precautions: When you have completed your visit of the Website, always use the Logout button on the top to effectively close the session. • Your account username, password and access rights are exclusively for your personal use and should not be transferred to or shared with any other person. If Nespresso knows or has reason to believe that your Credentials are indeed used by another person, Nespresso shall immediately suspend the use of such account (including processing any transaction from such account).

2.3 Order process

You can place your orders: • by internet on this Website. Please note only outlet products can be ordered through this page, if you want to order other items from Nespresso, please place a separate order via the main site.

An order of Nespresso Product through the Website is placed by clicking on "Add to Basket" button and proceeding to the checkout page. Minimum and maximum order quantities may also apply, which Nespresso reserves the right to amend from time to time and in its sole discretion. After placing an order of Product/s on the Website, you will access an order confirmation webpage allowing you to review your order, choose your delivery method and check the total price. After accepting the General Conditions of Sales, you will be invited to provide payment details to finalise your order.

2.4 Order confirmation

Once you have submitted and confirmed your order(s), Nespresso will acknowledge receipt of the order(s) by setting out details of the ordered Product(s). This acknowledgement does not confirm our acceptance of your offer to purchase the ordered Product(s). After confirming receipt of your order(s), Nespresso will check that the relevant Product(s) is (are) in stock. A contract for the sale of Products between you and Nespresso will only be formed when Nespresso confirms that all or part of the Product(s) is/are still available and has/have been dispatched. The contract is formed on sending of the shipment confirmation. The confirmation of dispatch by Nespresso will be proof of a binding agreement between you and Nespresso. The contract for the sale of Products will relate only to those Products whose dispatch we have confirmed. To the extent permitted by law, Nespresso is entitled to refuse, cancel or terminate an order for any reasonable ground and at any time. For example we may refuse an order if a Product is totally or partially unavailable after the order is made. In this situation, you shall be informed of the delivery of partial order or the cancellation of your order. If you have already paid for some or all of the Product(s), we will refund you the full amount in respect of the relevant Product(s) and any delivery costs charged as soon as possible. Nespresso may also refuse an order if there is an ongoing dispute concerning payment of prior orders or in the case of abnormal orders and orders which Nespresso suspects are not placed in good faith.

2.5 Prices

The prices payable for the items you order are those displayed on this Website on the date you place your order, inclusive of VAT but exclusive of delivery charges. Delivery charges, when applicable, will be billed at the rates indicated on the Website on the date you place your order, calculated in accordance with the size of the order and the delivery method you select. You will be advised of the delivery charges applicable to your order during the checkout process and before you place your order. Nespresso reserves the right to modify the prices of its Products in the future at any time and without notice. The modifications of prices will not apply to orders of Products already confirmed by Nespresso.

2.6 Payment

Payment shall be made by one of the methods you have selected during the checkout process. Payments can be made by Visa, MasterCard, American Express, Maestro (excl. Maestro on mobile application). Payments must specify your client number and/or invoice number. Payment by credit or debit card is immediately due and payable at the time you place your order. Your card details are encrypted during all transmissions for security purposes. Depending on the payment establishment or payment service provider, payment by credit card may require an authorisation or be executed in multiples steps. In the event Nespresso does not receive the authorisation, Nespresso reserves the right to cancel your order. No order will be shipped until payment is received or payment has been authorised or processed. The data registered by our payment system constitutes full proof of the financial transactions. To ensure that your credit, debit or charge card is not being used without your consent, we may validate name, address and other personal information supplied by you during the order process against appropriate third party databases. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information.

3. DELIVERIES

All Remote Orders confirmed by Nespresso will be delivered to the delivery address you specified when placing your order. Nespresso and/or companies authorised by Nespresso may contact you by SMS, telephone and/or email with information regarding your order and delivery. Nespresso does its utmost to ensure standard deliveries (after receipt of cleared funds and subject to stock availability, factors beyond Nespresso's reasonable control and finance validation checks that Nespresso, in its absolute discretion, deems to be necessary) within 5-7 working days In case the delivery has not occurred within the above indicated term, you should either make contact with Nespresso to agree on an additional delay to deliver the Products, or cancel your order by notifying Nespresso. In order to deliver orders on time, Nespresso strives to keep sufficient stocks of Products. However, it is possible that stocks of certain Products turn out to be insufficient for all deliveries to be affected on time. In such cases, you accept that Nespresso is entitled to complete partial deliveries, or to defer delivery. Orders for Products available in limited quantities (such as Limited Editions, etc.) will only be accepted by us as long as stocks allow.

3.2 Transfer of property and risk

The delivered Nespresso Products shall remain our property until you have paid all amounts owing under the agreement in full, including the payment of all costs included in the order confirmation. All risk of loss or damage to the Products shall be transferred to you upon your taking delivery (or of any persons acting in your place).

3.3 Product verification

At the time of the delivery, you are asked to verify that the number of items being delivered corresponds to that indicated on the delivery confirmation and that the Products are intact, undamaged, not wet and unaltered in any manner, some packaging damage is to be expected given the status of goods purchased from the Nespresso Outlet Website and does not constitute a fault. In case you observe Product (not packaging) damage or missing items, you must notify our Customer Relationship Centre within a reasonable period after you discovered the damage or missing item and not later than two weeks. Nespresso shall in such case provide you with a replacement or refund for the missing / damaged items. This does not affect your legal warranty statutory rights detailed in Article 4.5 of the General Conditions of Sales.

4. RETURNS AND AFTER SALES

4.1 Cancellations

If you cancel your order before you have received Product(s), you are entitled to refuse the delivery of the Product(s) and we will refund you in full without undue delay and in any event within 14 days after you have notified us of cancelling your order.

4.2 Return Policy

No Returns will be accepted. See 3.3 for information regarding refunds

4.3 Warranties

Machines purchased are guaranteed by the machine manufacturer pursuant to the warranty conditions listed in the original Product documentation. Please consult your Product documentation for detailed information on the manufacturer's warranty, which is without prejudice to any of your statutory legal rights.

4.4 After-Sales Services

You are responsible for the standard maintenance and cleaning of any machine you purchase from us. Given the technical characteristics of the machines and for safety reasons, repairs must only be performed by the manufacturer's after sales service personnel, in accordance with the conditions specific to each machine. The manufacturer and Nespresso shall be released from any liability resulting from a modification, repair, addition and/or replacement of spare parts on the machine by any person other than the sales service department. If you encounter any problems or have any questions concerning the functioning, maintenance or after-sales service of your machine, please contact our Customer Relationship Centre on 0800 442 442 (UK Freephone) for advice and assistance. If your requirements are complex, Nespresso may collect your machine at a pre-arranged time, organise the loan of a machine and bring back your machine when repaired at the chosen address.

5. LIABILITY

The photographs and texts illustrating and describing the Products on this Website are non-contractual and for information purposes alone. Nespresso shall not be liable in case of errors or omissions in the photographs or texts displayed on this Website. Without limiting the scope of these General Conditions of Sales and to the extent permitted by applicable law, Nespresso's liability for losses you suffer as a result of our breach of these General Conditions of Sales or our negligence shall be no greater in amount than the purchase price of the Products in respect of which damages are claimed. Nespresso is only responsible for any loss or damage you suffer which is a foreseeable consequence of our breach of these General Conditions of Sales or our negligence. We are not responsible for any loss or damage which is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or where it could be contemplated by you and us at the time your order is accepted by us Product We expressly exclude any liability for any loss or damage which may be incurred by you as a result of your breach of these General Conditions of Sales. We only supply the Products for personal and private use and you agree not to use the Products for any commercial, business or resale purposes. We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. Nothing in these General Conditions of Sales exclude or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) defective Products under the Consumer Protection Act 1987; or (iv) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

6. FORCE MAJEURE

Nespresso will make every reasonable effort to fulfil its obligations. However, Nespresso cannot be held responsible or liable for delays or failure to deliver caused by circumstances beyond its reasonable control ("force majeure"). Such circumstances include without limitation strikes and industrial action by third parties, civil commotion, riots, wars, natural catastrophes or any others that make impracticable or impossible the Production, transportation or delivery of Products. In the event of a delay caused by force majeure, Nespresso's obligations will be suspended and the time for performance of our obligations will be extended for the duration of the event. Nespresso will perform its obligations as soon as reasonably possible, and it reserves the right to allocate any remaining Product supply among customers in a fair and reasonable manner. If we cannot perform our obligations due to such an event, you may cancel your contract. To cancel, please contact us. You will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including delivery charges.

7. SEVERABILITY

If any provision or part-provision of these General Conditions of Sale is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these General Conditions of Sale.

8. LAW AND FORUM

The present General Conditions of Sales (and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) and your purchase of Products from Nespresso shall be governed by and construed in accordance with the laws of England. Any dispute or claim arising out of or in connection with General Conditions of Sales or your purchase of Products from Nespresso (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England. If you are a consumer resident in Northern Ireland, you may also bring proceedings in Northern Ireland and if you are a resident in Scotland, you may also bring proceedings in Scotland.

  • Vertuo Chrome Manual

    RRP £219.00

    Sale Price £109.50

    SKU: 118213

  • Vertuo Next Pure Chrome Nespresso

    RRP £199.00

    Sale Price £99.50

    SKU: 118216

  • Vertuo Next Light Grey Nespresso

    RRP £149.00

    Sale Price £74.50

    SKU: 118215

  • Vertuo Next Red Nespresso

    RRP £149.00

    Sale Price £74.50

    SKU: 118217

  • Vertuo Next White Nespresso

    RRP £149.00

    Sale Price £74.50

    SKU: 118218

  • Vertuo Plus White Nespresso

    RRP £179.00

    Sale Price £89.50

    SKU: 118219

  • Vertuo Black D-Range Nespresso

    RRP £199.00

    Sale Price £99.50

    SKU: 118214

  • Essenza Mini Nespresso Piano Black C30

    RRP £89.99

    Sale Price £44.99

    SKU: 118221

  • Essenza Mini Nespresso Ruby Red D30

    RRP £89.99

    Sale Price £44.99

    SKU: 118222

  • Lattissima One Silky White DeLonghi

    RRP £219.99

    Sale Price £109.99

    SKU: 118223

  • Essenza Mini Nespresso Pure White C30

    RRP £89.99

    Sale Price £44.99

    SKU: 118224

  • Nespresso CitiZ D112 Limousine Black

    RRP £159.99

    Sale Price £79.99

    SKU: 118225

  • Nespresso Expert D80 Anthracite Grey

    RRP £249.99

    Sale Price £124.99

    SKU: 118226

  • Lattissima One Black Nespresso

    RRP £219.99

    Sale Price £109.99

    SKU: 118227

  • Creatista Pro Sage

    RRP £649

    Sale Price £324.50

    SKU: 118228

  • Aeroccino White

    RRP £50

    Sale Price £25

    SKU: 118238

  • Aeroccino Red

    RRP £50

    Sale Price £25

    SKU: 118239

  • Aeroccino Black

    RRP £50

    Sale Price £25

    SKU: 118240

  • VIEW Cube

    RRP £22

    Sale Price £11

    SKU: 118229

  • 2x VIEW Recipe Glasses

    RRP £19

    Sale Price £9.50

    SKU: 118230

  • 2x VIEW Cappuccino Cups and Saucers

    RRP £19

    Sale Price £9.50

    SKU: 118231

  • 2x VIEW Lungo Cups and Saucers

    RRP £19

    Sale Price £9.50

    SKU: 118232

  • Vertuo Coffee Mug Set

    RRP £24

    Sale Price £12

    SKU: 118233

  • VIEW Versilo Dispenser

    RRP £28

    Sale Price £14.00

    SKU: 118234

  • Vertuo Travel mug

    RRP £19

    Sale Price £9.50

    SKU: 118235

  • PIXIE Sleeve, Basic

    RRP £43

    Sale Price £21.50

    SKU: 118236

Frequently Asked Questions

My discount is not appearing correctly?

Please email the York CRC team on UKCRC.General@nespresso.com with your Nespresso Membership number (including your registered email address) and they will be pleased to check your account setup.

Can I upgrade to Next Day delivery?

The Outlet delivery timeframe is 5-7 days, because we are pleased to offer free delivery on all Outlet orders! If your order is outside this timeframe please email the York CRC team on UKCRC.General@nespresso.com with your Nespresso Membership number/ order number and they will look in to it for you.

I’m getting an error message when processing my shopping bag?

If you get an error stating “NO Shipping Method available for your Shipping address. Please contact CRC and specify error code 716-1” when trying to process your order it’s likely you have added a non-Outlet product to your order. Use the ‘edit my order’ option and remove any non-Outlet items to proceed.

How can I track my order?

After processing, you will receive an email from nespresso@metapack.com. This will contain your order number and a link to our tracking site. Please wait 24 hours after placing your order for your tracking status to be updated.

If for any reason you don't receive an email, you can locate your order number from 'My Orders' when logged in online.

Please be aware that to keep our external communication channels free for our Members, so please try tracking your order as above, if you still have a query then York CRC team on UKCRC.General@nespresso.com with your Nespresso Membership number/ order number and they will look in to it for you.

I’ve tracked my order and it is showing as lost or late?

Please direct any queries to your Line Manager, or email UKCRC.General@nespresso.com with your Nespresso Membership number or order number for assistance.

My order has arrived and the packaging is damaged?

We are only able to offer these amazing discounts as all items available on the Nespresso Outlet page are either discontinued or from our salvage stocks, meaning they are brand new and unused, however the outer packaging may show signs of wear.

Can I return my order once delivered?

As outlined in the Outlet Terms and Conditions, because of the limited range and great discounts we are unable to accept returns. If your item is faulty/damaged please speak to your Line Manager, or email the York CRC at UKCRC.General@nespresso.com with your Membership and order numbers and they will be happy to advise.