Track Your Order
Once your order has been despatched you may track it online using your Order Reference Number.
Your Order reference number can be found on your Track & Trace email, your Shipping Confirmation email,
or by logging into the My account/My Orders page of your club account.
Just enter your Order Reference Number and click on the search button, you do not need to log in.
Order tracking is not available for orders to the Channel Islands, ROI express services, Nespresso Your Time orders or any spare parts orders despatched via a postal service.
Frequently Asked Questions
How often is the status report updated?
These are updated hourly.
Why do I have two sets of tracking information showing against my order reference number?
One is marked “(Return)” and is your recycling collection, the other is your delivery
My Order is marked “(Return)”, What does this mean?
This is a return or recycling collection.
Trouble logging into Track and Trace Website
There is no need to log in to the Track & Trace website, just enter your order number and Click on the search button
I don’t understand my Track & Trace Status
Please contact the Nespresso Club on 0800 442 442 (UK) or 1800 81 26 60 (ROI).
The email I received came from Nespresso@metapack.com, who are Metapack?
Metapack is a third party organisation Nespresso are using to provide you with this track & trace service.
Why do Metapack have my personal data
Metapack are a third party organisation Nespresso are using to provide you with this track & trace service.