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  • Welcome Offer

    The Welcome Offer is exclusive to this account and is subject to availability.

    The Welcome Offer is only available to new Nespresso members on their first or second coffee order.

    Complimentary gifts can only be redeemed with the purchase of a Welcome Offer pre-assortment.

    The 150 pre-assorted Grands Crus gift includes either; Cube (SKU 3190), Set of View Espresso Cups (SKU 3382/2) or Set of View Cappuccino Cups (SKU 3390/2).

    The 250 pre-assorted Grands Crus gift includes either; Versilo Dispenser (SKU 5499), Discovery Box (SKU 3509)or Set of Four Cups (SKU 3495).

    Please be advised the dispensers and presentation box will be supplied empty.

    The gifts cannot be exchanged for cash or product of equivalent value.

    Not valid in conjunction with other offers and cannot be claimed via N-Cube.

    **Complimentary standard delivery is only available on orders of 200 capsules or more placed on nespresso.com, via the Nespresso mobile Apps or on the phone.

    For further information regarding this offer, please contact the Nespresso Club on Freephone 0800 442 442.

    Promoter: Nespresso UK Ltd. Registered in the United Kingdom No. 156925 at 1 City Place, Gatwick, RH6 0PA

  • £15 off the Aeroccino3 with capsule orders including Limited Edition Vintage 2014: 06.02.17 - 28.02.2017
    • 1. Open to selected Nespresso Club Members only who have received the special promotional email or postcard inviting them to participate in this promotion. Club Members must be residents of UK, CI or IoM, aged 18 or over who are registered with the Nespresso Club. Excludes employees and their immediate families of Nespresso, its agents or anyone professionally connected to the promotion.
    • 2. The promotion valid for purchases made between 06.02.17 and 23:59 on 28.02.2017 only. Purchases made outside of the stated promotional period cannot be counted towards qualification for this offer.
    • 3. Promotion available only in the following channels: Nespresso Club on Freephone 0800 442 442, at www.nespresso.com, on the Nespresso Mobile Application or in a Nespresso Boutique. Offer not available via N.Cube or Nespresso Cafés. Complimentary Delivery is not available in a Nespresso Boutique.
    • 4. Nespresso reserves the right at its sole discretion to suspend any user found to be attempting to circumvent the above clause by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by Nespresso to be in violation of the terms and conditions; or to be acting in any manner deemed by Nespresso to be disruptive. Nespresso also reserves the right to report any activity to the local police if an individual is found to be violating the terms and conditions.
    • 5. At all times during the promotion, Nespresso reserves the right to perform internal checks relating to the Club Member to ensure the integrity of the promotion.
    • 6. Those making claims on behalf of a company or business must be authorised to do so.
    • 7. This Promotion cannot be used in conjunction with any other Nespresso promotion, offer or discount.
    • 8. No cash or other alternative available to the stated free items.

    For further information regarding this offer, please contact the Nespresso Club on Freephone 0800 442 442 .

    Promoter: Nespresso UK Ltd. Registered in the United Kingdom No. 156925 at 1 City Place, Gatwick, RH6 0PA

  • Nespresso Selection Vintage 2014 Offers: 23.01.17 - 07.02.17
    • 1. Open to selected Nespresso Club Members only who have received the special promotional email or postcard inviting them to participate in this promotion. Club Members must be residents of UK, CI or IoM, aged 18 or over who are registered with the Nespresso Club. Excludes employees and their immediate families of Nespresso, its agents or anyone professionally connected to the promotion.
    • 2. The promotion valid for purchases made between 23.01.17 and 23:59 on 07.02.17 only. Purchases made outside of the stated promotional period cannot be counted towards qualification for this offer.
    • 3. Promotion available only in the following channels: Nespresso Club on Freephone 0800 442 442, at www.nespresso.com, on the Nespresso Mobile Application or in a Nespresso Boutique. Offer not available via N.Cube or Nespresso Cafés. Complimentary Delivery is not available in a Nespresso Boutique.
    • 4. Nespresso reserves the right at its sole discretion to suspend any user found to be attempting to circumvent the above clause by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by Nespresso to be in violation of the terms and conditions; or to be acting in any manner deemed by Nespresso to be disruptive. Nespresso also reserves the right to report any activity to the local police if an individual is found to be violating the terms and conditions.
    • 5. At all times during the promotion, Nespresso reserves the right to perform internal checks relating to the Club Member to ensure the integrity of the promotion.
    • 6. Those making claims on behalf of a company or business must be authorised to do so.
    • 7. This Promotion cannot be used in conjunction with any other Nespresso promotion, offer or discount.
    • 8. No cash or other alternative available to the stated free items.

    For further information regarding this offer, please contact the Nespresso Club on Freephone 0800 442 442 .

    Promoter: Nespresso UK Ltd. Registered in the United Kingdom No. 156925 at 1 City Place, Gatwick, RH6 0PA

  • Year End Promtion - Receive up to £75 Club Reward on a new Nespresso Machine

    Eligibility – This promotion is open to all residents of the UK, Channel Islands and the Isle of Man, aged 18 or over and excludes employees and their immediate families of Nespresso, its agents or anyone professionally connected to the promotion. Applicants must have a copy of the original proof of purchase of a Classic Nespresso machine bought between 3rd November 2016 and 31st January 2017 and the 19 digit serial number, which can be found on the drip tray. If you have purchased a Nespresso machine with an Aeroccino milk frother, you must also supply the 7, 9 or 10 digit serial number which can be found on the base of the Aeroccino.

    Nespresso Club Reward – You are entitled to claim £25 off each of your next 3 orders when you purchase any new Nespresso cappuccino machine or £15 off each of your next 3 orders when you purchase any new Nespresso espresso machine, between 3rd November 2016 and 31st January 2017. Your first £25/£15 credit will be applied to your Nespresso Club account upon validation of your application. Your two additional £25/£15 credits will be applied to your account within 10 days when you place subsequent orders. This promotion cannot be used in conjunction with any other Nespresso promotion, offer or discount.

    Closing date – All online applications must be received by no later than 23:59 on 28th February 2017. Any postal applications must be submitted by post to: Nespresso Promotion, PO Box 100, Blackburn BB2 9FL to arrive no later than 28th February 2017. Applications received beyond this time will not qualify for the offer. Nespresso cannot be responsible for any applications that are lost, damaged or delayed in the post.

    How to apply - To apply for this offer, you must first register with the Nespresso Club and then apply online at Nespresso.com/UKpromotion. You will be required to upload a copy of your proof of purchase, input the 19-digit serial number of your machine and the 7, 9 or 10 digit serial number of your Aeroccino.

    Alternatively you can download an application form from Nespresso.com/UKpromotion, attach a photocopy of your proof of purchase and return to us at the address found on the application form by the stated closing date.

    Offer Restrictions

    • Club Reward credit cannot be used in conjunction with any other Nespresso promotion, offer or discount.
    • Only one application may be redeemed for each Nespresso cappuccino or espresso machine purchased within the stated promotion period.
    • Offer limited to one application for the full £75/£45 credit offer (3 x £25 or 3 x £15) per Club Member number. However, any Club Member making a claim against a second new machine purchased within the stated promotion period will qualify for one further £25/£15 credit to be used in the same way as the original offer.
    • If the Aeroccino is not integrated with the coffee machine it must be purchased at the same time as the Nespresso coffee machine and appear on the same receipt to qualify for the £75 Club Reward.
    • Cappuccino machines – Inissia with Aeroccino , U&Milk, U with Aeroccino, Pixie with Aeroccino, Pixie Clips with Aeroccino, CitiZ&Milk, CitiZ with Aeroccino, Prodigio&Milk, Lattissima Pro, Lattissima Touch, Lattissima+, Gran Maestria, Maestria, Nespresso by KitchenAid with Aeroccino, Expert&Milk
    • Espresso machines – Inissia, U, Pixie, Pixie Clips, CitiZ, Prodigio, Nespresso by KitchenAid, Expert
    • Nespresso reserves the right at its sole discretion to suspend any user found to be attempting to circumvent this clause by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by Nespresso to be in violation of the terms and conditions; or to be acting in any manner deemed by Nespresso to be disruptive. Nespresso also reserves the right to report any activity to the local police if an individual is found to be violating the terms and conditions.
    • At all times during the promotion, Nespresso reserves the right to perform internal checks relating to the club member to ensure the integrity of the promotion.
    • Only complete applications received by no later than 23:59 on 28th February 2017 will be eligible. Nespresso does not accept responsibility for any late applications or applications lost in the post or any communications line failure, regardless of cause, or inaccessibility or unavailability of the internet.
    • Those making claims on behalf of a company or business must be authorised to do so.
    • Incomplete or illegible documents will be considered as void.
    • If you return your machine your Nespresso Club Reward will become null and void.
    • Valid for residents of the UK, Channel Islands and the Isle of Man only.
    • All Nespresso Club Rewards/credit must be redeemed in full by 31st July 2017.
    • Upon validation, your Nespresso Club Reward will be applied to the Nespresso Club account number provided on the application within 10 days.
    • The Nespresso Club Reward is non-refundable (fully or partially) and is not transferable as cash.
    • Nespresso products are subject to availability.
    • This offer is valid for new Nespresso cappuccino or espresso machines with a valid proof of purchase only when purchased during the stated promotional period of 3rd November 2016 to 31st January 2017.
    • This offer excludes Nespresso Business Solutions coffee machines.

    For further information regarding this offer, please contact the Nespresso Club on Freephone 0800 442 442. Promoter: Nespresso UK Ltd, 1 City Place, Gatwick, RH6 0PA

  • Subscription

    1.1 These terms and conditions govern your agreement with Nespresso UK Ltd for a Nespresso Subscription Plan. By choosing to purchase a Nespresso Subscription Plan you accept these supplementary terms and conditions, in particular the 12 month subscription term (the “Term”).

    These supplementary terms apply in addition to the General Conditions of Sale, which can be accessed at nespresso.com/uk/en/legal

    How much is it?

    1.2 Your Nespresso Subscription Plan has a fixed cost which will be charged to you through a Monthly Fee. The Monthly Fee is a fixed fee which varies depending on the subscription Plan you select. There is an additional £1 nominal charge for a Nespresso machine.

    1.3 The first Monthly Fee, plus £1 for the Nespresso machine will be payable at the time you sign up to the Nespresso Subscription Plan. The Monthly Fee may be paid by Direct Debit or by Credit Card (see section 11 of the General Conditions of Sale for payment information). The subsequent Monthly Fees will be payable every month on the same day of the month (/- 2 days) on which you originally took out your subscription if you pay your monthly fee with a Credit Card, or on the same day of the month (/- 5 days) if you chose Direct Debit.

    Security Checks

    1.4 To ensure that your credit, debit or charge card is not being used without your consent, we reserve the right to validate name, address and other personal information supplied by you during the order process against appropriate third party databases. We also reserve the right to perform a credit check. By accepting these supplementary terms and conditions you consent to such checks being made. In performing these checks personal data provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information.

    What's included in the Nespresso Subscription Plan?

    1.5 In order to purchase a Nespresso Subscription Plan, you must register with the Nespresso Club. When you purchase a Nespresso Subscription Plan, you agree to pay the Monthly Fee each month for the Term of 12 months. In return for the Monthly Fee and nominal £1 payment for the Nespresso machine included in your Nespresso Subscription Plan, you can regularly select Nespresso capsules or other products, which you can choose using your Nespresso Club Credit as described below, and a Nespresso machine.

    1.6 Provided you pass our security and credit checks, the Nespresso machine that goes with your Nespresso Subscription Plan will be dispatched to you upon receipt of your first Monthly Fee in cleared funds (see section 7 of the General Conditions of Sale). You may not upgrade or change your selected machine during the Term.

    1.7 Monthly Nespresso Club Credit:

    Each month you will receive a fixed amount of Nespresso Club Credit for you to make your own selection of capsules and other goods available from the Nespresso Club online, by phone, or in our Nespresso Boutiques. The amount of Nespresso Club Credit you receive is equal to the Monthly Fee for the subscription Plan you select – so if your Monthly Fee is £25, you get all of that £25 to spend in the Nespresso Club or in Nespresso Boutiques. The Nespresso Club Credit will be added to your Nespresso Club account that is linked to your Membership each month within 4 days of receipt of the Monthly Fee in cleared funds. The Nespresso Club Credit allows you to make your own selection of regular purchases from the Nespresso Club online, by phone or in our Nespresso Boutiques. Make sure that you regularly select what goods you would like to purchase using your Nespresso Club Credit, as your Nespresso Club Credit will expire two years after the end of the Term. Any unused Nespresso Club Credit remaining at the date of expiry will be lost, and you will not receive a refund. You can check your current balance of Nespresso Club Credit by logging into your account on www.nespresso.com. Nespresso Club Credit is non-refundable and non-transferable and may neither be exchanged for a cash equivalent nor used for the cancellation fee (as set out at 1.10 below).

    Cooling off period

    You have the right to change your mind and cancel your Nespresso Subscription Plan, without giving any reason, within 14 days of the day you receive (or a person nominated by you, if any, receives) the first delivery of Nespresso capsules and/or the Nespresso machine (the “Cooling Off Period”). To exercise your right to cancel your Nespresso Subscription Plan, you must inform us of your decision by a clear statement during the Cooling Off Period. You may use the model cancellation form which you can see at the end of these Supplementary Terms and Conditions, contact our Customer Relationship Centre on 0800 442 442, or use any other clear communication method. If you cancel the contract during the Cooling Off Period, we will repay to you all payments received from you, including delivery charges (except for supplementary costs arising if you chose a type of delivery other than our least expensive standard delivery). We will repay you using the same method of payment as you used to pay us. You will not incur any fees as a result of the repayment. You must send back or hand over to us the Nespresso machine and any capsules that you have received, or that were in transit at the time you notified us that you were exercising your right to cancel. To do so you can either contact our Customer Relationship Centre on 0800 442 442 to arrange for collection or visit any of our UK Boutiques. We will make the repayment without undue delay, and in any event no later than 14 days after we have received the Nespresso machine and any capsules back from you, or, if earlier, 14 days after you provide evidence that you have returned them. If you cancel before you have received the Nespresso machine or any capsules, we will repay you within 14 days of the date you inform us that you are cancelling the Nespresso Subscription Plan. We may withhold repayment until we have received the Nespresso machine and any capsules back from you. You must return the Nespresso machine(s) clean and in good condition, any capsule sleeves unopened, and/or accessories bought with the Credits from your first monthly fee. If you do not, we may deduct from the refund the diminished value of the Nespresso machine and capsules.

    How long does the subscription last?

    1.9 The Term for a Nespresso Subscription Plan is 12 months and the Monthly Fee is payable in 12 equal monthly payments. The Term begins on the date on which your first Monthly Fee is received in cleared funds.

    Cancelling your subscription

    1.10 Cancelling during the Term: if you wish to cancel your subscription before the end of the 12 month Term, you may do so by contacting our Customer Relationship Centre on 0800 442 442 or by visiting a Nespresso Boutique. If you cancel before you have paid all 12 Monthly Fees, you will be required to pay a cancellation fee. The cancellation fee will be the appropriate cancellation fee for your selected Nespresso Subscription Plan (which is £70 for the Inissia Plan, £110 for the Inissia & Milk Plan and £225 for the Lattissima Touch Plan). You will not be entitled to a refund for any Monthly Fees already paid at the date of cancellation. However, you will still be able to use your Nespresso Club Credit upon payment of the cancellation fee.

    1.11 This does not affect your statutory right to cancel your order within 14 days from receipt of the Nespresso machine purchased as part of your Nespresso Subscription Plan, as set out at 1.8 above.

    1.12 If you fail to pay the Monthly Fee when due, Nespresso UK Ltd will freeze access to your Nespresso Club account and Nespresso Club Credit until such payment is made. If payment is still outstanding 60 days after the Monthly Fee was due, Nespresso UK Ltd may treat this as your giving notice of termination and you may forfeit your Nespresso Club Credit. You will have to pay the appropriate cancellation fee as set out at 1.10 above if the termination takes effect before the end of the Term.

    Expiry

    1.13 After the 12 month Term, your Nespresso Subscription Plan will automatically expire. The Nespresso machine is yours to keep. The Nespresso Club, online, by phone or our Nespresso Boutiques will still be available for you to spend any Nespresso Club Credit you may still have on your account. Nespresso Club Credit expires two years after the end of the Term.

    Who can subscribe?

    1.14 Nespresso Subscription Plans are available to new customers who are not already members of the Nespresso Club. Customers must be at least 18 years old and resident in the UK. There is a limit of one Nespresso Subscription Plan per person.

    Limited Availability

    1.15 This offer is limited to the first 1,000 Nespresso Machines only.

  • Member Get Member

    HOW TO ENTER – This promotion is open to all residents of the UK, Channel Islands and the Isle of Man, aged 18 or over and excludes employees and their immediate families of Nespresso, its agents or anyone professionally connected to the promotion. Offer can only be redeemed on Nespresso machines purchased directly from Nespresso UK Ltd. Entrants must be registered with the Nespresso Club before making their purchase.

    Discount –You are entitled to claim either a £75 immediate rebate when you purchase any new Nespresso cappuccino machine, or £45 immediate rebate when you purchase any new Nespresso espresso machine between 24th October and 31st December 2016. The discount will be added to your shopping basket, upon entering a valid unique reward code provided in an email or brochure from the Nespresso Club. This promotion cannot be used in conjunction with any other Nespresso promotion, offer or discount. If you purchase your machine in a Nespresso Boutique you must present a copy of the email or brochure to be eligible for the Reward.

    Closing date – All orders must be placed by no later than midnight on 31st January 2017. Orders received beyond this time will not qualify for the offer.

    How to redeem - To apply for this offer you must first register with the Nespresso Club at nespresso.com. After you have created an account, purchase any Nespresso machine and enter your unique reward code in the Promotional Code field during checkout. If you have provided a valid unique reward code, the discount will be automatically be added to your shopping basket. Alternatively, you can phone the Nespresso Club on 0800 442 442, or visit a Nespresso Boutique. You will still be required to provide your unique reward code during checkout to redeem your offer.

    Offer Restrictions

    • The rebate cannot be used in conjunction with any other Nespresso promotion, offer or discount.
    • Only one rebate may be redeemed for the purchase of a Nespresso machine purchased within the stated promotion period. If the original recipient does not wish to take up the offer, they may pass the Club Reward to a friend or family member. However, the unique code can only be used once, after which it will become void.
    • Offer limited to one discount of £45 or £75 per Club Member, depending on the purchase of a cappuccino machine or an espresso machine from the Nespresso range. The discount will be applied at the time of purchase.
    • Nespresso reserves the right at its sole discretion to disqualify any individual found to be attempting to circumvent Clause 3 by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by Nespresso to be in violation of these terms and conditions; or to be acting in any manner deemed by Nespresso to be disruptive.
    • Any orders received after midnight on 31st January 2017 will not be eligible for the offer.
    • Nespresso does not accept responsibility for any late orders or any communications line failure, regardless of cause, or inaccessibility or unavailability of the internet, or any combination thereof.
    • Those making claims on behalf of a company or business must be authorised to do so.
    • Should an applicant return their machine, they will be refunded the balance charged to their credit card for their original order minus the cost of the discount originally applied. The discount is non-refundable (fully or partially) and is not transferable as cash.
    • Nespresso products are subject to availability.
    • This offer is only valid for new Nespresso machines purchased directly from the Nespresso Website, Mobile Application, Customer Relationship Centre or a Nespresso Boutique (including Nespresso Pop Up Boutiques) in the United Kingdom.
    • Offer open to residents of the UK, Channel Islands and the Isle of Man only.
    • This offer excludes Nespresso Business Solutions coffee machines.
    • The discount is only valid upon providing and entering a unique reward code when prompted to do so.
    • This offer applies to the purchase of any of the stated machines only and is not valid for use against coffee or accessories.
    • To use the unique reward code for a Nespresso Cappuccino (with milk) machine, applicants must add either a Lattissima Pro, Lattissima Touch, Citiz&Milk, UMilk, Inissia & Aeroccino, Pixie & Aeroccino, Prodigio& Milk or a Kitchen Aid & Aeroccino. The unique reward code for a Nespresso espresso (non-milk) machine can be redeemed against a purchase of Inissia, Pixie, U, Citiz, Prodigio or Kitchen Aid.

    For further information regarding this offer, please contact the Nespresso Club on Freephone 0800 442 442. Promoter: Nespresso UK Ltd, 1 City Place, Gatwick, RH6 0PA

  • Nespresso at Work
    • Open to UK, Channel Islands & Isle of Man residents aged 18 or over, excluding employees of Nespresso UK Ltd and their immediate families, its agents or anyone else professionally connected with the promotion.
    • Codes are unique and may only be used once by any one person. Thereafter the code will become null and void. Only one pack may be claimed when the stated items are purchased within the stated promotion period.
    • Offer limited to one pack with the following purchases:
      Gold Pack purchased at £121 - 1 x Nespresso Inissia machine for £1, plus the cost of 400 capsules
      Platinum Pack purchased at £211 - 1 x Nespresso Citiz machine for £1, plus the cost of 700 capsules
      Duo Pack purchased at £301 - 1 x Nespresso Citiz machine, 1 x Nespresso Inissia machine and 1 x Aeroccino milk frother for £1, plus the cost of 1,000 capsules
      Participants must choose one of the offers as listed above. No one person or business may apply for more than one of these offers.
      The price(s) shown above for capsule order (s) are promotional prices valid for this offer only. Orders made that are not participating in the promotion, or orders placed after the stated closing date will reflect the standard capsule prices at that time.
    • Nespresso reserves the right at its sole discretion to disqualify any individual found to be attempting to circumvent Clause 3 by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities, attempting to use a unique code multiple times, or to be acting in any manner deemed by Nespresso to be in violation of the terms and conditions; or to be acting in any manner deemed by Nespresso to be disruptive.
    • Closing date for receipt of applications is midnight 08/12/2016. Any orders received after the stated closing date/time will not be eligible for the offer.
    • Nespresso does not accept responsibility for any late orders or any communications line failure, regardless of cause, or inaccessibility or unavailability of the internet.
    • Those making claims on behalf of a company or business must be authorised to do so.
    • If the items are no longer required, the participant can return all items purchased under this offer within 14 days of delivery. In these circumstances, the Nespresso machine must be returned along with all of the capsules purchased in a saleable and unused condition and in their original packaging. Proof of purchase will be required. The participant will be refunded a sum equal to the amount that they paid for the items purchased under this promotion. Refunds will be issued to their original payment method. The participants' statutory rights are not affected. In the event that the product is faulty upon delivery, please refer to the Nespresso conditions of sale found online at https://www.nespresso.com/uk/en/pages/legal and Nespresso will endeavour to rectify the issue.
    • Nespresso products are subject to availability.
    • This offer is only valid for new Nespresso machines purchased directly from the Nespresso at Work Website in the United Kingdom.
    • The offer is only valid upon providing and entering a unique reward code when prompted to do so.
    • This offer cannot be used in conjunction with any other Nespresso promotion, offer or discount.

    For further information regarding this offer, please call us 0800 442442 or email us at UKCRC.general@nespresso.com

    Promoter: Nespresso UK Ltd, 1 City Place, Gatwick, RH6 0PA

  • Terms of Use

    1. Acceptance and Modification of the Terms of Use

    1.1 Your access and use of the websites (the “Websites”) of Nestlé Nespresso S.A. (“Nespresso”), which includes Nespresso’s affiliated companies, are governed by the present terms of use (the “Terms of Use”). By accessing, browsing and using our Websites you acknowledge that you have read, understood and accepted, without reserve, these Terms of Use, as modified from time to time by us.

    1.2 If we decide to modify our Terms of Use, we will post a new dated version on our Websites. Therefore, we invite you to consult these Terms of Use from time to time in order to familiarise yourself with any changes.

    2. Copyright and Intellectual Property

    2.1 The content of our Websites and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the property of Nespresso or its affiliated companies or are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.

    2.2 Except as provided in Section 3 hereinafter, nothing contained on our Websites shall be interpreted or construed as granting you a licence or a right to use any such content of our Websites.

    3. Use of the Websites

    3.1 You may download, display or print the content of our Websites solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Websites, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of Nespresso.

    3.2 Nespresso neither warrants nor represents that your use of any content displayed on its Websites will not infringe rights of third parties.

    4. Information Deemed Non-Confidential

    4.1 Any personally identifying data and information that you may send via the Internet to our Websites are protected and treated according to our Privacy Policy. Nespresso invites you to read such Privacy Policy carefully before providing us with any such personally identifying data and information.

    4.2 Any other information or material communicated to Nespresso through the Internet, by electronic mail or otherwise, including any data, questions, comments, suggestions, ideas, graphics or the like, are and will be treated as non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be freely used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Specifically, Nespresso is free to use any ideas, concepts, know-how, or techniques contained in any such communication you send to the Websites for any purpose whatsoever, including, but not limited to, developing, manufacturing, advertising and marketing products using such information. Any such use is without compensation to those providing the information, nor anyone else.

    4.3 By submitting information, you are warranting that you own the material/content submitted, that it is not defamatory, and that Nespresso’s use will not violate any third party’s rights. Nespresso is under no obligation to use the information provided.

    5. Disclaimer of Warranties

    5.1 WITHOUT PREJUDICE TO SECTION 6 HEREINAFTER, ANY MATERIAL, INFORMATION AND ALL THAT YOU FIND ON THE WEBSITES ARE FURNISHED TO YOU “AS IS”, IN FUNCTION OF THEIR AVAILABILITY, AND WITHOUT GUARANTY OF ANY SORT, EXPRESS OR IMPLIED, INCLUDING, AMONG OTHERS, THE IMPLIED WARRANTY OF MERCHANTIBILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE.

    5.2 NESPRESSO DOES NOT GUARANTEE THAT ITS WEBSITES OR THEIR CONTENT WILL CORRESPOND TO YOUR EXPECTATIONS, WILL NOT BE INTERRUPTED, TIMELY, SECURE AND FREE OF ERROR.

    5.3 SOME JURISDICTION MAY NOT ALLOW CERTAIN LIMITATIONS OF WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

    5.4 Any advice or information, be it oral or written, obtained from Nespresso or during the use of services made available on the Sites, shall not give rise to any guarantees which are not expressly provided for in the present Terms of Use.

    6. Limitation of Liability

    6.1 You access, use, browse and navigate on our Websites at your own risk and peril.

    6.2 YOU RECOGNISE AND ACCEPT THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE REGULATIONS, NEITHER NESPRESSO, ANY OF ITS AFFILIATED COMPANIES, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE WEBSITES, MAY BE HELD LIABLE FOR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES, ANY INJURY TO REPUTATION, COSTS, LOSSES, DECREASE IN TURNOVER OR PROFITS OR LIABILITIES OF ANY NATURE WHATSOEVER (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOWN BY NESPRESSO), CAPABLE OF ARISING FROM YOUR ACCESS TO, OR USE OF, OR ON THE CONTRARY THE IMPOSSIBILITY TO USE, THE WEBSITES OR THEIR CONTENT.

    6.3 ALL MATERIALS WHICH ARE DOWNLOADED OR OBTAINED BY ANY OTHER MANNER DURING THE USE OF OUR WEBSITES ARE AT YOUR OWN RISK AND PERIL. Nespresso assumes no liability for any damage or virus which could affect your computer equipment or other property by reason of your access to, use or downloading of any material from its Websites or for any illegal intrusion or intervention in the IT systems.

    6.4 Nespresso reserves the right to interrupt or discontinue any or all of the functionality of its Websites. Nespresso accepts no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of its Websites resulting from actions or omissions of Nespresso or any third party.

    7. Change of Information

    The content of our Websites may contain inaccuracies or errors. Nespresso reserves the right to make changes, corrections and/or improvements to such content any time without prior notice but does not assume any responsibility to do so.

    8. Availability of Products / Services

    Our Websites may contain information on Nespresso’s worldwide products and services, not all of which are available in every location. A reference to a Nespresso product or service on the Websites does not imply that such product or service is or will be available at your location.

    9. Links

    9.1 As a service to our visitors, our Websites may contain hypertext links leading to other websites that are not operated or controlled by Nespresso. Nespresso shall not be considered as responsible for these sites and declines all responsibility and liability in relation to their content, legality, accuracy or functions.

    9.2 The creation of any hyperlink to our Websites is prohibited without prior written consent of Nespresso.

    10. Miscellaneous

    10.1 The present Terms of Use embody the entire agreement concluded between Nespresso and yourself concerning the access and the use of the Websites and their content. Any other terms or conditions issued by Nespresso and governing its relations with you, in particular relating to any service or purchase of product, shall supplement the Terms of Use; in the event of any inconsistency between them, the other terms or conditions shall prevail over these Terms of Use.

    10.2 The fact that Nespresso tolerates a violation by yourself of one of the obligations set out in the Terms of Use, or does not enforce a right attributed to it thereunder or under the law shall not be construed as a waiver by it to invoke and enforce its rights.

    10.3 In the event that any provision of the Terms of Use is considered to be illegal by law or regulation, existing or future, or by a court ruling, then such provision shall be considered as stricken, all other provisions of the Terms of Use maintaining full force and effect between yourself and Nespresso.

    10.4 The headings of the provisions of the Terms of Use are for convenience alone and shall not alter or modify the terms and conditions in any manner.
     

    Nestlé Nespresso S.A.
    11/2005
    © 2003 Nestlé Nespresso S.A. All rights reserved.

  • Privacy Policy

    Effective: 8th June 2016

     

    Please read this privacy notice (“Notice”) carefully to understand our policies and practices regarding your personal data and how We will treat it. By using a Nespresso website or app, by calling a Nespresso CRC, by ordering in a Nespresso Boutique or by otherwise giving us your Personal Data, you agree to this notice. If you do not agree to this notice or otherwise fail to provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), (a) you must not use our websites or apps, or become a Nespresso Club Member and (b) We may not be able to provide you with our goods and/or services. This Notice may change from time to time (see Section 10). Your continued interaction with us after We make changes is deemed to be acceptance of those changes, so please check the Notice periodically for updates.

     

    This notice provides important information in the following areas:

    1.      SOURCES OF PERSONAL DATA

    2.      PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

    3.      COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS

    4.      USES MADE OF YOUR PERSONAL DATA

    5.      DISCLOSURE OF YOUR PERSONAL DATA

    6.       RETENTION OF PERSONAL DATA

    7.       STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA

    8.      ACCESS TO YOUR PERSONAL DATA

    9.      YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA

    10.    CHANGES TO OUR NOTICE

    11.    DATA CONTROLLERS & CONTACT

     

     SCOPE OF THIS NOTICE

    This Notice explains how your personal data are collected, used, and disclosed by Nespresso entities as listed in the controllers & contact section (Section 11) (“Nespresso”, “We”, Us”). It also tells you how you can access and update your personal data and make certain choices about how your Personal Data are used.

    This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, apps, social networks, Customer Relationship Centers, Boutiques, points of sales and events. Please note that We combine Personal Data that We collect via one method (e.g. a Nespresso website) with Personal Data that We collect via another method (e.g. a Nespresso offline event). As part of this, We may combine Personal Data that were originally collected by different Nespresso entities. Please see Section 8 for further information on how to object to this.

     

    1. SOURCES OF PERSONAL DATA

    This Notice applies to Personal Data that We collect from or about you, through the methods described below (see Section 2), from the following sources:

    Nespresso websites. Consumer-directed websites operated by or for Nespresso, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook ("Websites").

    Nespresso mobile sites/apps. Consumer-directed mobile sites or applications operated by or for Nespresso, such as smartphone apps.

    E-mail, text and other electronic messages. Electronic communications between you and Nespresso.

    Nespresso CRC. Calls to our Customer Relationship Centers (“CRC”).

    Nespresso Boutiques. Stores managed by Nespresso.

    Offline registration forms. Printed registration and similar forms that We collect via, for example, postal mail, in-store demos, contests and other promotions, or events.

    Points of Sales.  Demonstrators present in physical third party stores to assist you with the registering of your machine and coffee ordering.

    Data from other sources. Social networks, publicly available information.

     

    2.    PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

    Depending on how you interact with Nespresso (online, offline, over the phone, etc.), We collect various types of information from you, as described below.

    Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number

    Account login informationAny information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.

    Demographic informationAny information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip code), favorite products, hobbies and interests, and household or lifestyle information.

    Technical information about computer/mobile deviceAny information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Nespresso website or app via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.

    Websites/communication usage information. As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and is also collected through the use of third party tracking services (such as Double Click, Google Analytics, Adobe Dynamic Tag Management and/or Omniture). You have the right to object to the use of such technologies, for further details please see Section 3.

    Consumer feedback. This includes information that you voluntarily share with Us about your experience of using our products and services.

    Consumer-generated content. This refers to any content that you create and then share with Us on a social network or by uploading it to one of our Websites or apps, including the use of social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.

    Social network information. This refers to any information that you share publicly on a social network or information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your social network profile information (or parts of it) every time you download or interact with a Nespresso web application on a social network such as Facebook, every time you use a social networking feature that is integrated within a Nespresso site (such as Facebook Connect) or every time you interact with Us through a social network. To learn more about how your information from a third party social network is obtained by Nespresso, or to opt-out of sharing such social network information, please visit the website of the relevant social network.

    Payment and Financial informationAny information that We need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case,  We handle payment and financial information in a manner compliant with applicable laws, regulations and security standards such as PCI DSS.

    Calls to CRC. Communications with a CRC may be recorded, in accordance with applicable laws, for local operational needs (e.g. for quality or training purposes). Payment card details are not recorded. Where required by law, you will be informed about such recording at the beginning of your call.

     

     3.    COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS

    Cookies/Similar Technologies. Please see our Cookie Notice to learn how you can manage your cookie settings and for detailed information on the cookies We use and the purposes for which We use them.

    Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our Websites.

    Web Beacons. Web beacons (also known as “web bugs”) are small strings of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to Us. The information collected via web beacons may include technical information such as IP Address, as well as information about how you respond to an email campaign (e.g. at what time the email was opened, which links you click on in the email, etc.). We may use web beacons on our Websites or include them in e-mails that We send to you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising, email auditing and reporting, and personalisation.

    4.    USES MADE OF YOUR PERSONAL DATA

    The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual.

    Customer serviceWe use your Personal Data for customer service purposes, including responding to your enquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, general question, etc.).

    Contests, marketing and other promotionsWith your consent (where required), We use your Personal Data to provide you with information about goods or services (e.g. marketing communications or campaigns or promotions). This can be done via means such as email, ads, SMS, phone calls and postal mailings to the extent permitted by applicable laws. Some of our campaigns and promotions may be run on third party websites and/or social networks. This use of your Personal Data is voluntary, which means that you can oppose the processing of your Personal Data for this purpose.

    For detailed information on how to modify your preferences about marketing communication, please see Sections 8 and 9 below.For more information about our contests and other promotions, please see the official rules or details posted with each contest/promotion.

    Social networks: We use your Personal Data when you interact with third party social networking features, such as Like” functions to serve you with advertisements and engage with you on social networks. You can learn more about how these features work, the profile data that We obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third party social networks.

    Personalisation (offline and online). With your consent (where required), We use your Personal Data (i) to analyse your preferences and habits, (ii) to anticipate your needs based on our analysis of your profile, (iii) to improve and personalise your experience on our Websites and apps; to ensure that content from our Websites/apps is optimised for you and for your computer or device; and (iv) to allow you to participate in interactive features, when you choose to do so. For example, We remember your login ID/email address or screen name so that you can quickly login the next time you visit our site or so that you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, and with your consent (where required), We also show you specific Nespresso content or promotions that are tailored to your interests. The use of your Personal Data is voluntary, which means that you can oppose the processing of your personal data for this purpose. For detailed information on how to opt-out please refer to Section 8 below.

    Order fulfillment. We use your Personal Data to process and ship your orders, inform you about the status of your orders, correct addresses and conduct identity verification and other fraud detection activities. This involves the use of certain personal information and payment information.

    Other general purposes (e.g. internal research, analytic, security). In accordance with applicable laws, We use your Personal Data for other general business purposes, such as conducting internal marketing and demographic studies and measuring the effectiveness of advertising campaigns. We reserve the right, should you have Club Member accounts, toreconcile those accounts into one single account. We also use your Personal Data to ensure our security.

    Legal reasons or merger/acquisition. In the event that Nespresso or its assets are acquired by, or merged with, another comapny including through bankruptcy, we may share your Personal Data with any of our legal successors. We may also disclose your Personal Data to third parties (i) when required by applicable law; (ii) in response to legal proceedings; (iii) in response to a request from a competent law enforcement agency; (iv) to protect our rights, privacy, safety or property, or the public; or (v) to enforce the terms of any agreement or the terms of our Website.

    5. DISCLOSURE OF YOUR PERSONAL DATA

    In addition to the Nespresso/Nestle entities (in charge of Nespresso operations) mentioned in the data controllers & contact section (see Section 11), We share you Personal Data with the following types of third party organisation:

    Service providers. These are external companies that We use to help Us run our business (e.g. order fulfilment, payment processing, fraud detection and identity verification, debt collection, website operation, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they’ve been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you can obtain a list of the providers processing your Personal Data (see Section 11 to contact Us).

    Credit reporting agencies/debt collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help Us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices.

    Third party companies using Personal Data for their own marketing purposes. Except in situations where you have given your consent, We do not license or sell your Personal Data to third party companies for their own marketing purposes.

    Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 4 for details).

    6. RETENTION OF YOUR PERSONAL DATA

    In accordance with applicable laws, We will use your Personal Data for as long as necessary to satisy the purposes for which your Personal Data was collected (as described in Section 4 above) or to comply with applicable legal requirements.

    Personal data used to provide you with a personalized experience (see Section 4 above for details) will be kept for a duration permitted by applicable laws

    7.    DISCLOSURE, STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA

    We use a variety of reasonable measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as social networks.

    People who can access your Personal Data. Your Personal Data will be processed by our authorised staff, on a need to know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our staff in charge of customer care matters will have access to your customer record).

    Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your personal information, We cannot guarantee the security of the data during transmission through our Websites/apps.

    Measures We expect you to takeIt is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls We may provide you in our Website/app.

    Transfer of your Personal Data. The storage as well as the processing of your Personal Data as described above may require that your Personal Data are ultimately transferred/transmitted to, and/or stored at, a destination outside of your country of residence, notably Switzerland and Luxembourg. Where permitted by law, by accepting the terms of this Notice, you agree to such transferring, transmission, storing and/or processing. You also agree that such activities may take place to or in countries offering a lower level of protection than your country of residence.

    8.    ACCESS TO YOUR PERSONAL DATA

    Access to Personal Data. Where provided by law, you, your successors, representatives and/or proxies have the right to access, reviewand request a physical or electronic copy of information held about you. You may also have the right to request information on the source of your Personal Data.

    These rights can be exercised by sending Us an e-mail via this link [https://www.contact.nespresso.com/contact-us/gb/en] for UK or or via this link for ROI [https://www.contact.nespresso.com/contact-us/ie/en]  or writing to us at Nespresso Club,Haxby Road, York YO91 1XY UK. , attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected.

    Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws.

    Modification and Deletion of Personal Data. Where provided by law, you, your successors, representatives and/or proxies may (i) request deletion, correction or revision of your Personal Data;  (ii) oppose the data processing; (iii) limit the use and disclosure of your Personal Data; and (iv) revoke consent to any of our data processing activities.

    Please note that, in certain circumstances, We may not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs.

    Where available, our Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorised access to your account.

    Notwithstanding this, you can also exercise your rights by sending Us an e-mail via this link  [https://www.contact.nespresso.com/contact-us/gb/en] in UK or via this link for ROI [https://www.contact.nespresso.com/contact-us/ie/en] or writing to us at Nespresso Club, Haxby Road, York YO91 1XY UK.Or to Ukcrc.General@nespresso.com, attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected.

    Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws.

    9.    YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA

    We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data:

    Cookies/Similar Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being used. Please see Section 3 above.

    Advertising, marketing and promotions. If you wish to have your Personal Data used by Nespresso to promote its products or services, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to receive such communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions provided in each such communication. To opt-out of marketing communications sent by any medium, including third party social networks, you can opt-out at any time by logging into the Websites/apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC. Please note that, even if you opt-out from receiving marketing communications, you may still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important announcements.

    Personalization (offline and online): Where required by law, if you wish to have your Personal Data used by Nespresso to provide you with a personalized experience, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to benefit from this, you can opt-out at any time by logging into the Websites/apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC.

    Interest Based Advertising. We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve advertising on behalf of Us and other non-affiliated companies on the Internet.  Some of those advertisements may be tailored to your interests based on information collected on Nespresso sites or on non-affiliated websites over time.  You may visit www.aboutads.info/choices to learn more about this type of advertising, as well as about how to opt-out of interest-based advertising practices from companies that participate in the Digital Advertising Alliance’s (“DAA”) self-regulatory program. Additionally, you may opt-out of this type of advertising in mobile applications from companies that participate in the DAA’s AppChoices app by downloading the app from the iOS or Android app store.  You may also stop the collection of precise location data from a mobile device by accessing your device location service settings.

    CHANGES TO OUR NOTICE

    If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice.

    10. DATA CONTROLLERS & CONTACT

    To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact Us at: via this link  [https://www.contact.nespresso.com/contact-us/gb/en] for UK or via this link for ROI [https://www.contact.nespresso.com/contact-us/ie/en] or writing to us at Nespresso Club,Haxby Road, York YO91 1XY and to Ukcrc.General@nespresso.com or call our CRC on 0800 442 442 (UK) and on 1800 81 26 60 (ROI).

    We will acknowledge and investigate any complaint about the way We manage Personal Data (including a complaint that We have breached your rights under applicable privacy laws).

     

      

      

     

    Data controllers

    Responsible for

    Nestlé Nespresso SA (Nespresso UK Ltd)

    Avenue de Rhodanie 40, 1007 Lausanne,

    Switzerland

    All activities

    Nestlé Treasury International S.A.

    7, Rue Nicolas Bové

    L - 1253 Luxembourg

    Website/app related payment card operations.

    Point to note: in certain limited cases, another Nestlé or Nespresso entity might be behind the processing of your payment card details.

    If you are making a purchase in boutique or calling our CRC, the following local data controllers will also be involved:

     

     

     UK and ROI

    Nespresso UK Ltd.

    1 City Place, Gatwick, RH6 0PA, UK

     

     

     

     

     

     

  • Conditions of Sale

    From 1 October 2015 the Consumer Rights Act has been in force in the UK. This has made several changes to your consumer rights, most notably your right to return items after purchase. Nespresso has changed its terms and conditions in order to comply with these legal changes.

    1. Applicability of General Conditions of Sale

    a. The UK Website is operated by Nespresso UK Ltd, "we", "us" or "our" (registered in England & Wales with company registration number 156925) with registered office at 1 City Place, Gatwick, England, RH6 0PA and VAT registration number is GB 169562721.

    b. Each order placed with Nespresso UK Ltd or any of its affiliated companies (“Nespresso”) by means of the Internet shall be governed by the present General Conditions of Sale. They shall apply to the exclusion of all other conditions. By placing an order, you acknowledge that you have read, understood and accepted, without reserve, the present General Conditions of Sale.

    c. By using this website, you also accept and agree to be bound by our Terms of Use and Internet Privacy Policy Nespresso invites you to read them carefully before using the services provided on this website.

    d. Nespresso reserves the right, at any time, to modify the present General Conditions of Sale by posting a new dated version on this website. By placing an order after Nespresso has posted a new version of its General Conditions of Sale, you agree to be bound by that updated version.

    e. By placing an order through the Website you warrant and represent that you are legally capable of entering into binding agreements and that you are at least 18 years old.

    f. Title in the item/s shall remain with us until we have received cleared payment of all sums due. The risk of loss and damage in the item passes to you on delivery.

    g. Orders placed through this Website can only be delivered to the United Kingdom of Great Britain and Northern Ireland, the Channel Islands and the Isle of Man.

     

    2. Registration

    a. When you register on this website, you must ensure that the mandatory registration information you provide is correct and complete.

    b. Please inform Nespresso about changes of address or other modifications by updating your personal details on this website without delay.

     

    3. Password

    a. When registering to use this website, you will be asked to create a password. You must keep this password strictly confidential and not disclose it or share it with anyone.

    b. You are fully responsible for the use of your password and any orders placed under it, even without your knowledge.

    c. If you know or suspect that someone else knows or has used your password, you should notify Nespresso immediately.

    d. Any personal information provided by you to Nespresso shall be treated confidentially and securely and will not be shared with any third party unless necessary under the General Conditions of Sale.

     

    4. Orders

    a. By placing an order through this website, you make an offer to purchase the products you have selected under these General Conditions of Sale.

    b. Orders you place with Nespresso on this website are subject to minimum and maximum quantity limitations.

    c. Nespresso offers its products on this website within the limits of its available stocks.

    d. Our Grands Crus are packaged in sleeves, each containing 10 capsules. For packaging reasons all orders placed online, or with the Nespresso Club, should be composed of a minimum 50 capsules and must be in a multiple of 50 capsules (50, 100, 150 etc.). You can mix the variety of capsules as you choose, as long as the total number is a multiple of 50 (e.g. 20 Roma, 10 Arpeggio, 10 Livanto, 10 Caramelito). 

     

    5. Order Confirmations

    a. The order you place on this website will not constitute a binding contract until Nespresso is in receipt of cleared funds. We will then send you an e-mail confirming your order has been dispatched. We reserve the right to send order confirmations and/or invoices in an electronic format.

    b. Nespresso reserves the discretionary right to refuse orders, notably in relation to creditworthiness or unpaid invoices.

    c. The data registered by Nespresso constitutes full proof of the order and the entire transaction. The data registered by the payment system constitutes full proof of the financial transactions.

     

    6. Prices

    a. The prices payable for the items you order are those displayed on this website on the date you place your order, inclusive of VAT, but excluding delivery charges.

    b. Delivery charges will be billed at the rates indicated on this website on the date you place your order, calculated notably in function of the size of the order and the delivery method you select.

    c. Nespresso reserves the right to modify its prices and delivery charges at any time and to cancel a contract in case of writing, printing or calculation errors.

    d. Prices are subject to change without notice.

     

    7. Delivery

    a. All orders confirmed by Nespresso will be delivered to the delivery address you specify when placing your order.

    b. You consent to be contacted by SMS, telephone and/or email by Nespresso and/or companies authorised by Nespresso with information regarding your order and delivery.

    c. Nespresso does its utmost to ensure standard deliveries (subject to stock availability and after receipt of cleared funds) within three working days to mainland UK addresses (excluding Northern Ireland, the Isle of Wight and the Scilly Isles), three to five working days to Northern Ireland, the Isle of Wight and the Scilly Isles, and up to nine working days to the Channel Islands and Scottish Highlands and Islands.

    d. Standard delivery is free for orders of 200 or more coffee capsules, or with any machine purchase.

     

    8. Returns Policy

    a. Goods bought in a Boutique

    Nespresso is happy to exchange or refund purchases made from Boutiques, provided they are returned to a Boutique in a saleable and unused condition within 14 days of purchase and accompanied by proof of purchase. In the interests of hygiene and consumer safety, we regret that we are unable to accept the returns of coffee capsules or food and bites purchased in a Nespresso Boutique.

    b. Goods bought online or by telephone

    Nespresso is happy to exchange or refund purchases made from our website or by telephone, provided they are returned in a saleable and unused condition and in their original packaging, within 14 days and accompanied by proof of purchase. Nespresso will bear the reasonable cost of returning the item. When item/s are returned as explained above, Nespresso will reimburse the price of the returned merchandise and the invoiced delivery charges within a maximum of 14 days upon receipt of the returned merchandise. Please contact our Customer Relationship Centre on 0800 442 442 (UK Freephone), 1800 81 26 60 (ROI Freephone) to arrange the return. In the interests of hygiene and consumer safety, we regret that we are unable to accept the returns of coffee capsules and food and bites where the packaging has been opened or damaged after delivery.

    c. Refunds will be issued to your original payment method.

    d. It is your responsibility to verify the condition of the item/s upon receipt and, in case of on-arrival damage, to inform Nespresso within thirty days of receipt (retaining all relevant invoices and signed delivery notes). Nespresso shall in such circumstances provide you with replacement item/s or a full refund where requested.

    e. Up to 6 months after delivery, if you find fault with your item/s Nespresso shall endeavour to repair or replace the item/s. In the event that we are unable to repair or replace the item/s, Nespresso shall provide you with a full refund.

     

    9. Verification of Merchandise

    a. It is your responsibility to check the quantity of item/s delivered is correct at the time of delivery.

    b. If there are missing items in your order, you must inform Nespresso within 14 days of receipt of the item/s. If you are happy to accept the delivery without the missing items, Nespresso will refund you the difference in cost between the original order and the item/s delivered. If you do not want to accept the order you can reject it in full and return it to Nespresso for a full refund.

    c. If there are extra items in your order you must inform Nespresso within 14 days of receipt of the item/s. If you are happy to accept the delivery, including the extra item/s, Nespresso will send you an invoice for the extra item/s.

     

    10. Cancellations

    a. If you cancel your order before you have received the item/s, you are entitled to refuse to accept delivery of the item/s and we will refund you in full within 14 days after you have notified us of cancelling your order.

    b. You may return your order at any time from the date of the order up until the date that is 14 working days from receipt of the item/s by filling out the withdrawal form below, calling our Customer Relationship Centre on 0800 442 442 (UK freephone).

    Withdrawal form (Complete and return this form only if you wish to withdraw from the contract)

    — To Nespresso UK Ltd, 1 City Place, Gatwick, England, RH6 0PA:

    — I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

    — Ordered on (*)/received on (*),

    — Name of consumer(s),

    — Address of consumer(s),

    — Signature of consumer(s) (only if this form is notified on paper), 

    — Date

    (*) delete as appropriate

     

    11. Payment

    a. We accept Visa, MasterCard, American Express, Maestro (excl. Maestro on mobile application)

    b. Payment by credit or debit card is immediately due and payable. Your card details will be encrypted for security purposes.

     

    12. Machine Warranty

    a. Machines purchased on this website are guaranteed by the machine manufacturer pursuant to the specific terms and conditions listed in the original product documentation.

    b. Please consult your product documentation for detailed information on the manufacturer's warranty, which is without prejudice to any of your imperative statutory legal rights.

     

    13. After-Sales Service

    a. If you encounter any problems or have any questions concerning the functioning, maintenance or after-sales service of your machine, please contact our Customer Relationship Centre on 0800 442 442 (UK freephone) for advice and assistance.

    b. If your machine problem cannot be resolved by telephone, Nespresso proposes a series of advantageous after-sales service options. Please contact Nespresso by telephone for detailed information.

     

    14. Limitation of Liability

    a. The photographs and texts illustrating and describing the products on this website are non-contractual and for information purposes alone. Nespresso shall not be liable in case of errors or omissions in the photographs or texts displayed on this website.

    b. For deliveries to the Channel Islands and Isle of Man Nespresso shall have no liability if the products do not comply with the relevant laws and regulations of delivery or in case of electrical or other product incompatibility.

    c. Without limiting the scope of these General Conditions of Sale, no claim of any kind, whether as to products delivered or non-delivery of products, or otherwise, shall be greater in amount than the purchase price of the products in respect of which damages are claimed. In no event shall Nespresso be liable for any indirect, incidental or consequential damages of any nature (even if the advent of such damage was known or could have been known by Nespresso), capable of arising in connection with its products, their use, sale or this website.

     

    15. Force Majeure

    a. Nespresso will make every reasonable effort to fulfil its obligations. However, Nespresso cannot be held responsible or liable for delays or failure to deliver caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural catastrophes or any others that make impracticable or impossible the production, transportation or delivery of products.

    b. In the event of delay, Nespresso will perform its obligations as soon as reasonably possible, and it reserves the right to allocate any remaining product supply among customers in a fair and reasonable manner.

     

    16. Applicable Law and Forum

    a. The present General Conditions of Sale are governed by the law of the country of incorporation of the Nespresso company that invoices you for the order.

    b. The exclusive forum is in the same country as that of the applicable law.

     

    17. Fraud

    a. To ensure that your credit, debit or charge card is not being used without your consent, we may validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

    b. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.

    Conditions of Sale updated on 01/10/2015

  • Nespresso International Competitions & Promotions General Rules

    1. Scope & application

    1.1 Nestlé Nespresso SA, Avenue de Rhodanie 40, 1007 Lausanne, Switzerland (“Nespresso”) is the promoter and organiser of competitions, games or promotional initiatives (“Promotions”) to which these General Rules shall apply, unless otherwise specified.

    1.2 These rules and conditions (“General Rules”) shall apply to any Promotions that are organised by Nespresso on an international basis and that are published or distributed by way of Nespresso's internet website/s at www.nespresso.com or other websites or internet sites, pages or properties generated or managed by Nespresso (collectively “Websites”).

    1.3 Each Promotion shall include these General Rules and shall be accompanied by an additional document setting out the specific mechanism and rules applicable to the relevant Promotion (“Specific Rules”). In the event of conflict between the General Rules and the Specific Rules published for a particular Promotion, the Specific Rules shall prevail.

    1.4 These General Rules shall not apply to other promotions organised by Nespresso's subsidiary or affiliated entities which shall be subject to applicable local rules and regulations.

    2. Participants

    2.1 By submitting an entry or participating in a Promotion, participants confirm their understanding and acceptance of these General Rules and any applicable Specific Rules.

    2.2 Promotions may not be available in all countries. Nespresso reserves the right to limit a Promotion to participants resident in certain territories or otherwise limit participation, as indicated in the relevant Specific Rules.  Participation shall be automatically void in any territory where a particular Promotion may not be legitimately undertaken.

    2.3 Participants may be required to provide proof of eligibility to enter a Promotion or to accept and receive a prize. Unless otherwise specified in the Specific Rules, participants under the age of 18 must obtain and provide on demand written parental or guardian consent to enter or claim a prize.

    2.4 In all cases, employees of Nespresso, its Affiliates and their immediate families, as well as their agents or any person professionally connected with a Promotion shall not be entitled to participate.

    3. Entries

    3.1 Promotions are free to enter and no purchase of any kind is necessary.

    3.2 Entries must be submitted in the manner and form and by the closing date and time stated in the Specific Rules. Nespresso may disqualify any entry that is incomplete or does not fully comply with these Rules.

    3.3 Only one entry per person is allowed, unless expressly permitted in the Specific Rules. In the event of multiple entries for or on behalf of any person, all entries from that person will be disqualified. Entries from agents, third parties, organised groups or generated automatically by computer will not be accepted.

    3.4 No receipt for entries will be issued. Nespresso does not accept responsibility for any entries that are lost, damaged or delayed as a result of postal or other transmission failure or any network, hardware or software failure. Proof of sending will not be accepted as proof of receipt.

    3.5 Entries that are vulgar, offensive, indecent, defamatory, inappropriate for general public communication or which portray or encourage illegal activities will be automatically disqualified.

    3.6 Participants shall have a general obligation and duty of honesty and fair-play in relation to any Promotion.

    3.7 Any breach of the General or Specific Rules will invalidate a participant's entry. If a breach has occurred but is discovered after the award of a prize, Nespresso may require return of the prize. Nespresso may, at its discretion, publish reasons for such breach including the identity of the participant concerned.

    4. Prizes

    4.1 Prizes are as described in the Specific Rules and, unless specifically stated to the contrary, will not include any other charges, expenses, personal or additional items which will be the sole responsibility of the prize winner.

    4.2 A list of winners will be posted on the Website/s. All decisions of Nespresso are final, binding and not open to discussion or appeal. Nespresso will advise winners by e-mail, as provided with their entry, but shall have no responsibility for failed communications or errors however caused.

    4.3 The Specific Rules may set a time limit or procedure for claiming or accepting a prize. Failure to claim a prize by the time or in the manner specified will make a potential prize claim invalid and Nespresso may re-offer the prize. 

    4.4 If a potential winner cannot be contacted for any reason, or is unable or unwilling to take up a prize, an alternate winner may be selected by Nespresso and offered the prize without any liability to the first potential winner.

    4.5 All prizes are non-transferable, may not be re-sold and there are no cash or other alternatives. Prizes are subject to availability and Nespresso reserves the right to substitute prizes of equal or greater value at any time.

    4.6 In addition, all travel or holiday prizes are subject to the following:
    (a) Nespresso will have full discretion to select appropriate and effective means and times of travel. Travel is subject to availability and must be completed on the dates specified. Restrictions may apply.
    (b) It is the responsibility of winners to make arrangements to enable them to take up the prize offered, otherwise a prize may be forfeited and awarded to another participant.
    (c) The actual value of travel depends on the date, time, destination and most efficient means of transport. Nespresso will cover actual costs for travel and no cash difference may be demanded or paid in the event of a difference between actual costs and any stated or approximate value.
    (d) Winners are responsible for all expenses of a personal or other nature that are not specifically included in the prize description (e.g. spending money, mini-bar, laundry, telephone, pay-per-view, insurance, or other expenses).
    (e) Winners are responsible for obtaining and providing all required travel documents, including any required visas, passports, vaccination or health certificates, or other documents required for international travel and/or the prize destination.
    (f) Nespresso has no liability if winner/s are unable for any reason to take up a prize as proposed.

    5. Personal information

    5.1 Nespresso may require Participants to provide personal details as a condition of entry or participation in the Promotion. This includes: full name, postcode and country of residence, e-mail address, telephone (optional), age (or over 18 confirmation). Other information may also be required.

    5.2 By participating in a Promotion, Participants undertake that all information submitted is true, current and complete at the time of entry. Participants are solely responsible for the accuracy of personal details and for informing Nespresso of any changes. Nespresso has no responsibility for failed contacts.

    5.3 All personal data provided by Participants or received Nespresso will be stored, processed and handled in accordance with Swiss Federal Laws on Data Protection (1992 LPD 235.1 and 1993 OLPD 235.11, as amended) and Nespresso's published Privacy Policy, the latest version of which is available at www.nespresso.com. By accepting these Rules, participants also accept the terms of the Privacy Policy, which they should read before submitting an entry.

    5.4 If a Promotion requests or incites Participants, whether for advantage or not, to relay or communicate (“forward”) the Promotion to other persons, or if Participants themselves wish to forward the Promotion to other persons, the following shall apply:

    (a) Participants may forward details of or otherwise invite or encourage other persons to participate in the Promotion by email (“Invitation”) either directly or through Nespresso's Website or other technical means  as part of the Promotion, it being understood that Nespresso is simply forwarding the Invitation and has no responsibility for the addressee or content thereof;
    (b) In all cases, the Participant is fully responsible for the choice and disclosure of the persons to whom an Invitation is sent and must obtain their explicit consent in advance;
    (c) All Invitations shall nominate the Participant as sender and not Nespresso;
    (d) Nespresso will not forward more than five Invitations and Participants are required to respect the same limitation.
    (e) Email addresses must be valid and different. Participants shall not forward Invitations to persons who have not given consent nor introduce fictitious friends or acquaintances for the purposes of advantage or gain.

    5.5 Prize winners agree to take part in any reasonable publicity required by Nespresso and consent to the use by Nespresso or its Affiliates in that connection of their name, likeness and/or images without further compensation.

    6. Intellectual property

    6.1 All trademarks, brands, logos and other materials or content in relation to Promotions are the exclusive property of Nespresso and may not be downloaded, copied, saved, modified or otherwise distributed or used for any purposes other than as envisaged by the General and Specific Rules.

    6.2 All entries submitted and all materials created in connection with an entry shall be the property of Nespresso. By submitting an entry each participant thereby transfers to Nespresso the full worldwide copyright and all other intellectual property or similar rights in that entry, including, without limitation, all rights to copy, communicate, distribute, adapt, translate, modify, use or exploit the work by any means. Participants confirm they have not entered into any agreements with third parties that could impair Nespresso's right to use their entry and agree to take all action and sign all documentation that may be necessary to protect and/or use those rights.

    6.3 Where a Promotion entails the composition or submission of text, images, videos or other media, each participant undertakes that the entry is their original work and does not use or infringe the intellectual property or other rights of any other person.  Any person/s whose image is used in an entry must have given their express consent (parental if under the age of 18) to its inclusion and use. Participants will be entirely responsible for any claim by any third party in respect of their entries.

    6.4 Nespresso has no obligation to use any entry, even if it is a winning entry. Other than as described in these Rules or required by law, participants will not be entitled to any compensation or credit for use of an entry.

    7. General

    7.1 Nespresso reserves the right to alter or cancel a Promotion in the event of unforeseen circumstances or to amend or update these General Rules or any Specific Rules from time to time. Nespresso will publish any amended or updated Rules on its websites, which shall then apply to all existing and future entries. If a participant does not agree to any such changes, the sole remedy shall be to withdraw their entry from the Promotion.

    7.2 Subject to any mandatory legal requirements, Nespresso's determination with regard to these General Rules and the Specific Rules applicable to any Promotion will be final and binding and no correspondence or discussion will be entered into.

    7.3 These General Rules are published in English and in the Swiss national languages of French, German and Italian. Nespresso may, without obligation, provide additional local language translations for the non-binding assistance of Participants.    

    7.4 These General Rules and any Specific Rules issued by Nespresso are governed by Swiss law and any disputes which cannot first be settled amicably shall be submitted exclusively to the courts of Canton Vaud, Switzerland.

    2010
    Nespresso UK Ltd.

  • Company Registration

    NESPRESSO UK Ltd.
    VAT number: GB 169 5627 21
    Registered in the United Kingdom No. 156925
    at 1 City Place, Gatwick, RH6 0PA