Nespresso Terms and Conditions

Terms and Conditions - Legal

Effective: May 2018

Updated: 22/09/2023

SCOPE OF THIS NOTICE

Please read this privacy notice (“Notice”) carefully to understand our policies and practices regarding your Personal Data and how we will treat it.

This Notice explains how your Personal Data are collected, used, and disclosed by Nespresso entities as listed in the controllers & contact section (Section 11) (“Nespresso”, “We”, Us”). It also tells you how you can access and update your Personal Data and make certain choices about how your Personal Data are used.

This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, apps, third party social networks, Customer Relationship Centers, Boutiques, points of sales and events. Please note that We combine Personal Data that We collect via one method (e.g. a Nespresso website) with Personal Data that We collect via another method (e.g. a Nespresso offline event). As part of this, We combine Personal Data that were originally collected by different Nespresso entities. Please see Section 8 for further information on how to object to this.

If you fail to provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), We may not be able to provide you with our goods and/or services. This Notice can change from time to time (see Section 10).

This Notice provides important information in the following areas:
1. SOURCES OF PERSONAL DATA
2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS
4. USES MADE OF YOUR PERSONAL DATA
5. DISCLOSURE OF YOUR PERSONAL DATA
6. RETENTION OF PERSONAL DATA
7. STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA
8. ACCESS TO YOUR PERSONAL DATA
9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA
10. CHANGES TO OUR NOTICE
11. DATA CONTROLLERS & CONTACT

1. SOURCES OF PERSONAL DATA

This Notice applies to Personal Data that We collect from or about you, through the methods described below (see Section 2), from the following sources:

Nespresso websites. Consumer-directed websites operated by or for Nespresso, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook (“Websites”).

Nespresso mobile sites/apps. Consumer-directed mobile sites or applications operated by or for Nespresso, such as smartphone apps.

E-mail, text and other electronic messages. Electronic communications between you and Nespresso.

Nespresso CRC. Calls to our Customer Relationship Centers (“CRC”).

Nespresso Boutiques. Stores managed by Nespresso.

Offline registration forms. Printed registration and similar forms that We collect via, for example, postal mail, in-store demos, contests and other promotions, or events.

Points of Sales. Demonstrators present in physical third-party stores to assist you with the registering of your machine and coffee ordering.

Telemetry Data. We may collect certain data captured by Nespresso coffee machines that are connected to Wi-Fi. Examples include the machine Serial Number, machine alerts or errors, and the type of coffees prepared by consumers, with the respective date and time.

Data from other sources. Third party social networks (e.g. such as Facebook, Google) or market researches (if feedback not provided on an anonymous basis).

2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

Depending on how you interact with Nespresso (online, offline, over the phone, etc.), We collect various types of information from you, as described below.

Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number

Account login information. Any information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.

Demographic information & interests. Any information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip code), favourite products, hobbies and interests, and household or lifestyle information.

Technical information about computer/mobile device. Any information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Nespresso website or app via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.

Websites/communication usage information. As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and is also collected through the use of third-party tracking. You have the right to object to the use of such technologies, for further details please see Section 3.

Market research & consumer feedback. This includes information that you voluntarily share with Us about your experience of using our products and services.

Consumer-generated content. This refers to any content that you create and then share with Us on third party social networks or by uploading it to one of our Websites or apps, including the use of third-party social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content and posts or PM you can leave on Nespresso social media pages. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.

Third party social network information. This refers to any information that you share publicly on a third-party social network or information that is part of your profile on a third-party social network (such as Facebook) and that you allow the third-party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your third-party social network profile information (or parts of it) every time you download or interact with a Nespresso web application on a third-party social network such as Facebook, every time you use a social networking feature that is integrated within a Nespresso site (such as Facebook Connect) or every time you interact with Us through a third-party social network. To learn more about how your information from a third-party social network is obtained by Nespresso, or to opt-out of sharing such social network information, please visit the website of the relevant third-party social network.

Payment and Financial information. Any information that We need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case, We or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards such as PCI DSS.

Calls to CRC. Communications with a CRC will be recorded or listened into, in accordance with applicable laws, for local operational needs (e.g. for quality or training purposes). Payment card details are not recorded. Where required by law, you will be informed about such recording at the beginning of your call.

Email: We analyse your interactions with our content (e.g. click through, the opening of email) to provide you with personalized information based on your interests and preferences.

3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS

Cookies/Similar Technologies. Please see our Cookie Notice to learn how you can manage your cookie settings and for detailed information on the cookies We use and the purposes for which We use them.

Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our Websites.

Web Beacons. Web beacons (also known as “web bugs”) are small strings of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to Us. The information collected via web beacons will include information such as IP Address, as well as information about how you respond to an email campaign (e.g. at what time the email was opened, which links you click on in the email, etc.). We will use web beacons on our Websites or include them in e-mails that We send to you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising, email auditing and reporting, and personalisation.

4. USES MADE OF YOUR PERSONAL DATA

The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual.

*What We use your Personal Data for*	*Our reasons*	*Our legitimate interests*
*Customer service.*We use your Personal Data for customer service purposes, including responding to your enquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint (relayed via our communication channels or social media for instance), general question, etc.).	• Fulfilling contractual obligations • Legal obligations • Our legitimate interests	• Improving and developing new products and services • Being more efficient
*Contests, marketing and other promotions*. With your consent (where required), We use your Personal Data to provide you with information about goods or services (e.g. marketing communications or campaigns or promotions). This can be done via means such as email, ads, SMS, phone calls and postal mailings to the extent permitted by applicable laws. Some of our campaigns and promotions are run on third party websites and/or social networks. This use of your Personal Data is voluntary, which means that you can oppose (or withdraw your consent in certain countries) to the processing of your Personal Data for these purposes. For detailed information on how to modify your preferences about marketing communication, please see Sections 8 and 9 below. For more information about our contests and other promotions, please see the official rules or details posted with each contest/promotion.	• With your consent (where required) • Fulfilling contractual obligations • Our legitimate interests	• Working out which of our products and services may interest you and telling you about them • Defining types of customers for new products or services
*Third party social networks:* We use your Personal Data when you interact with third party social networking features, such as “Like” functions to serve you with advertisements and engage with you on third party social networks. You can learn more about how these features work, the profile data that We obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third-party social networks.	• With your consent (where required) • Our legitimate interests	• Working out which of our products and services may interest you and telling you about them • Defining types of customers for new products or services
*Personalisation (offline and online)*. With your consent (where required), We use your Personal Data (i) to analyse your preferences and habits, (ii) to anticipate your needs based on our analysis of your profile, (iii) to improve and personalise your experience on our Websites and apps; (iv) to ensure that content from our Websites/apps is optimised for you and for your computer or device; (v) to provide you with targeted advertising and content, and (vi) to allow you to participate in interactive features, when you choose to do so. For example, We remember your login ID/email address or screen name so that you can quickly login the next time you visit our site or so that you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, and with your consent (where required), We also show you specific Nespresso content or promotions that are tailored to your interests. The use of your Personal Data is voluntary, which means that you can oppose the processing of your Personal Data for this purpose. For detailed information on how to opt-out please refer to Section 8 below.
*Order fulfilment*. We use your Personal Data to process and ship your orders, inform you about the status of your orders, correct addresses and conduct identity verification and other fraud detection activities. This involves the use of certain Personal Data and payment information.	• Fulfilling contractual obligations • With your consent (where required) • Legal obligations • Our legitimate interests	• Improving and developing new products and services • Being more efficient • Protect our assets and staff
*Other general purposes (e.g. internal or market research, analytic, security)*. In accordance with applicable laws, We use your Personal Data for other general business purposes, such as conducting internal or market research and measuring the effectiveness of advertising campaigns. We reserve the right, should you have Club Member accounts, to reconcile those accounts into one single account. We also use your Personal Data to ensure our security.
*Legal reasons or merger/acquisition.* In the event that Nespresso or its assets are acquired by, or merged with, another company including through bankruptcy, we will share your Personal Data with any of our legal successors. We will also disclose your Personal Data to third parties (i) when required by applicable law; (ii) in response to legal proceedings; (iii) in response to a request from a competent law enforcement agency; (iv) to protect our rights, privacy, safety or property, or the public; or (v) to enforce the terms of any agreement or the terms of our Website.	• Legal obligations • Our legitimate interests	• Compliance with legal obligations • Protect our assets and staff

5. DISCLOSURE OF YOUR PERSONAL DATA

In addition to the Nespresso/Nestlé entities or ad-hoc in-country partners (in charge of Nespresso operations) mentioned in the data controllers & contact section (see Section 11), We share you Personal Data with the following types of third-party organisation:

Service providers. These are external companies that We use to help Us run our business (e.g. order fulfilment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they’ve been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you can obtain a list of the providers processing your Personal Data (see Section 11 to contact Us).

Credit reporting agencies/debt collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help Us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices.

Third party companies using Personal Data for their own marketing purposes. Except in situations where you have given your consent, We do not license or sell your Personal Data to third party companies for their own marketing purposes. Their identity will be disclosed at the time your consent is sought.

Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 4 for details).

6. RETENTION OF YOUR PERSONAL DATA

In accordance with applicable laws, We will use your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was collected (as described in Section 4 above) or to comply with applicable legal requirements.

Personal data used to provide you with a personalized experience (see Section 4 above for details) will be kept for a duration permitted by applicable laws

7. DISCLOSURE, STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA

We use a variety of reasonable measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third-party social networks.

People who can access your Personal Data. Your Personal Data will be processed by our authorised staff or agents, on a need-to-know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our staff in charge of customer care matters will have access to your customer record).

Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your Personal Data, We cannot guarantee the security of the data during transmission through our Websites/apps.

Measures We expect you to take. It is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls We provide you in our Website/App.

Transfer of your Personal Data. The storage as well as the processing of your Personal Data as described above require that your Personal Data are ultimately transferred/transmitted to, and/or stored at, a destination outside of your country of residence, notably Switzerland and Luxembourg. We will also transfer your Personal Data to countries outside the European Economic Area (“EEA”) (e.g. other Nespresso/Nestlé entities or ad-hoc in-country partners) including to countries which have different data protection standards to those which apply in the EEA. We (i) have put in place European Commission approved standard contractual clauses to protect your Personal Data (and you have a right to ask Us for a copy of these clauses (by contacting Us as set out below) and/or (ii) will rely on your consent (where permitted by law).

8. ACCESS TO YOUR PERSONAL DATA

Access to Personal Data. Where provided by law, you, your successors, representatives and/or proxies have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal Data.

These rights can be exercised by sending Us an e-mail using this link
https://www.nespresso.com/uk/en/contact-us (UK) or this link
https://www.nespresso.com/ie/en/contact-us (ROI) or
writing to us at Nespresso Customer Relationship Centre, Haxby Road, York, YO91 1XY, or
ukcrc.general@nespresso.com, attaching a copy of your ID or equivalent details (where requested by Us and permitted by law).

If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected.

Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws.

Additional rights (e.g. modification, deletion of Personal Data). Where provided by law, you, your successors, representatives and/or proxies can (i) request deletion, the portability, correction or revision of your Personal Data; (ii) oppose the data processing; (iii) limit the use and disclosure of your Personal Data; and (iv) revoke consent to any of our data processing activities.

Please note that, in certain circumstances, We will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs.

Where available, our Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorised access to your account.

We hope that We can satisfy queries you may have about the way we process your Personal Data. However, if you have unresolved concerns, you also have the right to complain to competent data protection authorities.

9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA

We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data:

Cookies/Similar Technologies. You manage your consent via (i) our consent management solution or (ii) your browser so as to refuse all or some cookies/similar technologies, or to alert you when they are being used. Please see Section 3 above.

Advertising, marketing and promotions. If you wish to have your Personal Data used by Nespresso to promote its products or services, you can indicate so through the relevant tick box(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to receive such communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions provided in each such communication. To opt-out of marketing communications sent by any medium, including third party social networks, you can opt-out at any time by logging into the Websites/apps or third-party social networks and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC. Please note that, even if you opt-out from receiving marketing communications, you will still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important non marketing related announcements.

Personalization (offline and online): Where required by law, if you wish to have your Personal Data used by Nespresso to provide you with a personalized experience/targeted advertising & content, you can indicate so through the relevant tick box(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to benefit from this, you can opt-out at any time by logging into the Websites/apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC.

Custom Audience. We may share with Facebook actions that you take on our website such as your visits to our website, your interactions on our website, use of Facebook Connect and information collected from cookies or similar technologies including the Facebook pixel. This allows us to measure the effectiveness of our advertising, improve our marketing practices, and helps us deliver more relevant advertising to you and people like you (including on social media such as Facebook). Nespresso is Joint Controller with Facebook Ireland for this processing. This arrangement means that Nespresso has to provide you this notice, but you should contact Facebook if you wish to exercise your data protection rights. Further information, including how Facebook enables you to exercise your data protection rights, and subsequently processes your information as independent data controller can be found in Facebook Ireland's Data Policy. If you would like to know more or if you do not want your data used in this way, feel free to contact us at the details outlined below.

Interest Based Advertising. We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve advertising on behalf of Us and other non-affiliated companies on the Internet. Some of those advertisements may be tailored to your interests based on information collected on Nespresso sites or on non-affiliated websites over time. You may visit www.aboutads.info/choices to learn more about this type of advertising, as well as about how to opt-out of interest-based advertising practices from companies that participate in the Digital Advertising Alliance’s (“DAA”) self-regulatory program. Additionally, you may opt-out of this type of advertising in mobile applications from companies that participate in the DAA’s AppChoices app by downloading the app from the iOS or Android app store. You may also stop the collection of precise location data from a mobile device by accessing your device location service settings. We adhere to the DAA’s self-regulatory principles. You will still receive advertising, but those ads may be less relevant to your interests.

10. CHANGES TO OUR NOTICE

If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice.

12. DATA CONTROLLERS & CONTACT

To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact us via these links:

https://www.nespresso.com/uk/en/contact-us (UK)

https://www.nespresso.com/ie/en/contact-us (ROI)

or by writing to us at Nespresso Customer Relationship Centre, Haxby Road, York, YO91 1XY, emailing at ukcrc.general@nespresso.com, or calling our CRC on 0800 442 442 (UK) or 1800 812 660 (ROI).

We will acknowledge and investigate any complaint about the way We manage Personal Data (including a complaint that We have breached your rights under applicable privacy laws).

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk

Data controllers	Responsible for
Nestlé Nespresso SA (Nestlé Nespresso Ltd) Chaussée de la Guinguette 10, 1800 Vevey, Switzerland	All activities

In addition, all the following Nespresso/Nestlé entities, or ad-hoc in-country partners
Nespresso UK Ltd 1 City Place Gatwick RH6 0PA UK	All activities in UK and ROI If you are making a purchase in boutique or calling our CRC, the following local data controllers will also be involved Genesys Europe B.V. 1 King’s Cross Bridge London N1 9NW
Nestlé UK Headquarters (Registered Office) Nestle House Haxby Road York England YO31 8TA	All activities in UK
Nestlé Ireland Headquarters(Dublin Registered Office) Registration No.: 001614 Nestlé (Ireland) Ltd 3030 Lakedrive Citywest Business Campus Dublin 24	All activities in ROI
Sift Science, Inc.	Detect and prevent fraudulent activity on your account in real time. Information shared with Sift is treated by Sift in accordance with its Privacy Policy, available at https://sift.com/service-privacy

Applicable version with effect from May 1st 2017

1. INTRODUCTION

The following are governed by these General Conditions of Sales: all orders placed by individuals, referred to as "you" or "customer", with Nespresso UK Ltd. (registered in England & Wales with company registration number 156925, with registered office at Nestle House, Haxby Road, York, YO31 8TA and VAT registration number GB 169562721), referred to herein as "Nespresso" or "we", "us" or "our", by telephone, on the Website, from your mobile phone via the Nespresso application, on m.nespresso.com (each a "Remote Order") or in a Nespresso Boutique, for machines as well as their consumables and accessories (the "Products").

Before using the Nespresso website and associated webpages (the "Website") and/or placing an order, we kindly ask you to carefully review all the terms included in the present General Conditions of Sales together with the Privacy Policy and the Website Terms of Use and any additional conditions that may appear on the Website from time to time such as during promotions or campaigns.

Each order placed with Nespresso or any of its affiliated companies shall be governed by the present General Conditions of Sales. Unless otherwise provided in the present General Conditions of Sales, they shall apply to the exclusion of all other conditions.

.Our General Conditions of Sales may be modified from time to time by posting a new dated version on this Website. You are invited to read our General Conditions of Sales on a regular basis to be informed of these modifications. You will be subject to the General Conditions of Sales in force at the time you order Products from us, unless any change is required to be made to these by law or governmental authority (in which case it will apply to orders previously placed by you). You may exercise your right to cancel if you are not happy with the changes as they apply to your order.

We will send you a copy of these General Conditions of Sales. You can also download, save and/or print a copy of your order receipt confirmation email and these General Conditions of Sales for your records.

Any order placed through this Website can only be delivered to the United Kingdom of Great Britain and Northern Ireland, the Channel Islands and the Isle of Man. We regret that we cannot deliver elsewhere.

2. ORDERS

2.1 Registration

As a prerequisite to place an order, you will be required to provide mandatory registration information, such as your name or email address that will need to be valid and up-to-date.

Please inform us of any changes in your address or other information by updating your personal details on this Website without delay so that we can keep accurate records and deal with your request and orders.

2.2 Password and confidentiality

After the registration procedure is completed on the Website, you will have a unique member account username and password (the "Credentials"). Security and confidentiality are important to us. To prevent your data from being compromised or eavesdropped during the use of our website we enforce the TLS protocol (Transport Layer Security), which establishes a secure and encrypted transmission between your browser and our servers, at all times on our e-Commerce platforms and at least during log in on other platforms. We ask you, and it remains your responsibility, to maintain the confidentiality and security of your Credentials. Any successful log in using your Credentials, regardless of whether it was executed by you or someone else, will be deemed as a personal act by you.

If you know, or have reason to believe that your Credentials have been stolen or misused, or in case of any other security issue, please notify Nespresso immediately by calling the Customer Relationship Centre on 0800 442 442 (UK Freephone).

You are also invited to take the following precautions:

When you have completed your visit of the Website, always use the Logout button on the top to effectively close the session.

- Your account username, password and access rights are exclusively for your personal use and should not be transferred to or shared with any other person.

If Nespresso knows or has reason to believe that your Credentials are indeed used by another person, Nespresso shall immediately suspend the use of such account (including processing any transaction from such account).

2.3 Order process

You can place your orders:

- in a Nespresso Boutique

- by telephone: on 0800 442 442 (UK Freephone)

- by internet on this Website

- from your mobile phone via the Nespresso application or on m.nespresso.com

An order of Nespresso Product through the Website is placed by clicking on "Add to Basket" button and proceeding to the checkout page. Minimum and maximum order quantities may also apply, which Nespresso reserves the right to amend from time to time and in its sole discretion.

After placing an order of Product/s on the Website, you will access an order confirmation webpage allowing you to review your order, choose your delivery method and check the total price.

After accepting the General Conditions of Sales, you will be invited to provide payment details to finalise your order.

Please never provide your debit or credit card details on letters or faxes. You will be called back by us to finalise the order and proceed to the payment in a secure way.

2.4 Order confirmation

Once you have submitted and confirmed your order(s), Nespresso will acknowledge receipt of the order(s) by setting out details of the ordered Product(s). This acknowledgement does not confirm our acceptance of your offer to purchase the ordered Product(s).

After confirming receipt of your order(s), Nespresso will check that the relevant Product(s) is (are) in stock. A contract for the sale of Products between you and Nespresso will only be formed when Nespresso confirms that all or part of the Product(s) is/are still available and has/have been dispatched. The contract is formed on sending of the shipment confirmation.

The confirmation of dispatch by Nespresso will be proof of a binding agreement between you and Nespresso. The contract for the sale of Products will relate only to those Products whose dispatch we have confirmed.

To the extent permitted by law, Nespresso is entitled to refuse, cancel or terminate an order for any reasonable ground and at any time. For example we may refuse an order if a Product is totally or partially unavailable after the order is made. In this situation, you shall be informed of the delivery of partial order or the cancellation of your order.

If you have already paid for some or all of the Product(s), we will refund you the full amount in respect of the relevant Product(s) and any delivery costs charged as soon as possible. Nespresso may also refuse an order if there is an ongoing dispute concerning payment of prior orders or in the case of abnormal orders and orders which Nespresso suspects are not placed in good faith.

2.5 Prices

The prices payable for the items you order are those displayed on this Website on the date you place your order, inclusive of VAT but exclusive of delivery charges.

Delivery charges, when applicable, will be billed at the rates indicated on the Website on the date you place your order, calculated in accordance with the size of the order and the delivery method you select. You will be advised of the delivery charges applicable to your order during the checkout process and before you place your order.

The price of a Product and delivery costs displayed on the Website and confirmed in your order confirmation will normally be honoured.

Nespresso reserves the right to modify the prices of its Products in the future at any time and without notice. The modifications of prices will not apply to orders of Products already confirmed by Nespresso.

2.6 Payment

Payment shall be made by one of the methods you have selected during the checkout process. Payments can be made by Visa, MasterCard, American Express, Maestro (excl. Maestro on mobile application) via our website or secure telephone service. Alternatively, if you place an order by telephone, we may provide you with a link to a secure payments page operated by one of our third party payment providers (“Payments Link”). We reserve the right to change the payment methods we are able to accept at any time.

Payments must specify your client number and/or invoice number. Payment by credit or debit card or via Payments Link is immediately due and payable at the time you place your order. Each Payments Link will be valid for 24 hours from the time at which it is provided to you. A new Payments Link may be requested by you if you do not pay for your items within this time or the Payments Link you have received doesn’t work. Please note that Nespresso may only reserve the items you have ordered for up to 24 hours from the time that such order is placed by you, therefore payment must be made for all orders within such time.

Your card details are encrypted during all transmissions for security purposes.

Depending on the payment establishment or payment service provider, payment by credit card or Payments Link may require an authorisation or be executed in multiple steps. In the event Nespresso or our payment service provider does not receive the authorisation within the relevant deadline, Nespresso reserves the right to cancel your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for any charges or other amounts which may be applied by your card issuer or bank or payment method provider as a result of our processing of your credit/debit card payment, Payments Link or other method of payment in accordance with your order.

No order will be shipped until payment is received or payment has been authorised or processed. The data registered by our payment system(s) constitutes full proof of the financial transactions.

To ensure that your credit, debit or charge card is not being used without your consent, we (or our payment service provider) may validate name, address and other personal information supplied by you during the order process against appropriate third party databases. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You are responsible for ensuring the security of your payment details when using our website, phone service or the Payments Link. Nespresso is not liable for any losses or damages resulting from the unauthorized use of the Payments Link or errors in payment processing.

3. DELIVERIES

3.1 Delivery
All Remote Orders confirmed by Nespresso will be delivered to the delivery address you specified when placing your order. Nespresso and/or companies authorised by Nespresso may contact you by SMS, telephone and/or email with information regarding your order and delivery. Nespresso does its utmost to ensure standard deliveries (after receipt of cleared funds and subject to stock availability, factors beyond Nespresso's reasonable control and finance validation checks that Nespresso, in its absolute discretion, deems to be necessary) the next day to the UK mainland (for orders placed by 8pm), within 1-2 days to Northern Ireland, and within 5 working days to the Scottish Highlands and Islands, Scilly Isles, Isle of Man, Isle of Wight, and Channel Islands.

In case the delivery has not occurred within the above indicated term, you should either make contact with Nespresso to agree on an additional delay to deliver the Products, or cancel your order by notifying Nespresso. In order to deliver orders on time, Nespresso strives to keep sufficient stocks of Products. However, it is possible that stocks of certain Products turn out to be insufficient for all deliveries to be affected on time. In such cases, you accept that Nespresso is entitled to complete partial deliveries, or to defer delivery.

Orders for Products available in limited quantities (such as Limited Editions, etc.) will only be accepted by us as long as stocks allow.

3.2 Transfer of property and risk
The delivered Nespresso Products shall remain our property until you have paid all amounts owing under the agreement in full, including the payment of all costs included in the order confirmation. All risk of loss or damage to the Products shall be transferred to you upon your taking delivery (or of any persons acting in your place).

3.3 Product verification
At the time of the delivery, you are asked to verify that the number of items being delivered corresponds to that indicated on the delivery confirmation and that the Products are intact, undamaged, not wet and unaltered in any manner. In case you observe damage or missing items, you must notify our Customer Relationship Centre within a reasonable period after you discovered the damage or missing item and not later than two months. Nespresso shall in such case provide you with identical replacement Products. This does not affect your legal warranty statutory rights detailed in Article 4.5 of the General Conditions of Sales.

4. RETURNS AND AFTER SALES

4.1 Cancellations
If you cancel your order before you have received Product(s), you are entitled to refuse the delivery of the Product(s) and we will refund you in full without undue delay and in any event within 14 days after you have notified us of cancelling your order.

4.2 Right of withdrawal
You may decide to cancel your contract at any time from the date of the shipment confirmation up until the date that is 14 days from receipt by you of the Products (or in the case of partial delivery, 14 days from receipt of the last of the Products forming part of the same order) by filling out the withdrawal form that can be found at the foot of these General Conditions, or by calling our Customer Relationship Centre on 0800 442 442 (UK Freephone). In respect of Products purchased from a Nespresso Boutique the foregoing only applies to machines (and not to other Products) and notification of intention to cancel can be made to a member of Nespresso Boutique staff. Once you have notified us of your intention to return the Product/s, you will have 14 days to return the Product/s to us, in accordance with our return policy detailed in Article 4.4 of the present General Conditions of Sales. You are liable for any diminished value of the Products resulting from the handling by you other than what is necessary to establish the nature, characteristics and functioning of the Products.

4.3 Effects of withdrawal
If you exercise your withdrawal right, we shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

4.4 Return Policy
When you return the Product, you must return the Products to us in an undamaged and unused condition at your expense (unless the Product is faulty or not as described) without undue delay and in any event within 14 days from informing us of your intention to return the item. You may be released from returning the Products at your expense by calling our Customer Relationship Centre on 0800 442 442 (UK Freephone) and requesting a free return label. Insofar as possible and practicable, the Products should be returned in their original condition and packaging.

At your expense (unless the Product/s is/are faulty or not as described), you shall send back the Products, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.

To the extent practicable, and for due process of you request, the Products should be returned accompanied by the invoice and the return form. The deadline is met if you send back the Products before the period of 14 days has expired. Your legal rights regarding defective Products (those that are faulty or mis-described) are not affected by your rights of return and refund in this Article 4 or by anything in these General Conditions of Sales.

4.5 Warranties
Machines purchased are guaranteed by the machine manufacturer pursuant to the warranty conditions listed in the original Product documentation. Please consult your Product documentation for detailed information on the manufacturer's warranty, which is without prejudice to any of your statutory legal rights.

4.6 After-Sales Services
You are responsible for the standard maintenance and cleaning of any machine you purchase from us. Given the technical characteristics of the machines and for safety reasons, repairs must only be performed by the manufacturer's after sales service personnel, in accordance with the conditions specific to each machine. The manufacturer and Nespresso shall be released from any liability resulting from a modification, repair, addition and/or replacement of spare parts on the machine by any person other than the sales service department.

If you encounter any problems or have any questions concerning the functioning, maintenance or after-sales service of your machine, please contact our Customer Relationship Centre on 0800 442 442 (UK Freephone) for advice and assistance. If your requirements are complex, Nespresso may collect your machine at a pre-arranged time and bring back your machine when repaired at the chosen address.

5. LIABILITY

The photographs and texts illustrating and describing the Products on this Website are non-contractual and for information purposes alone. Nespresso shall not be liable in case of errors or omissions in the photographs or texts displayed on this Website. Without limiting the scope of these General Conditions of Sales and to the extent permitted by applicable law, Nespresso's liability for losses you suffer as a result of our breach of these General Conditions of Sales or our negligence shall be no greater in amount than the purchase price of the Products in respect of which damages are claimed.

Nespresso is only responsible for any loss or damage you suffer which is a foreseeable consequence of our breach of these General Conditions of Sales or our negligence. We are not responsible for any loss or damage which is not foreseeable.

Loss or damage is foreseeable if it is an obvious consequence of our breach or where it could be contemplated by you and us at the time your order is accepted by us Product We expressly exclude any liability for any loss or damage which may be incurred by you as a result of your breach of these General Conditions of Sales. We only supply the Products for personal and private use and you agree not to use the Products for any commercial, business or resale purposes. We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

Nothing in these General Conditions of Sales exclude or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) defective Products under the Consumer Protection Act 1987; or (iv) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

6. FORCE MAJEURE

Nespresso will make every reasonable effort to fulfil its obligations. However, Nespresso cannot be held responsible or liable for delays or failure to deliver caused by circumstances beyond its reasonable control ("force majeure"). Such circumstances include without limitation strikes and industrial action by third parties, civil commotion, riots, wars, natural catastrophes or any others that make impracticable or impossible the Production, transportation or delivery of Products. In the event of a delay caused by force majeure, Nespresso's obligations will be suspended and the time for performance of our obligations will be extended for the duration of the event. Nespresso will perform its obligations as soon as reasonably possible, and it reserves the right to allocate any remaining Product supply among customers in a fair and reasonable manner. If we cannot perform our obligations due to such an event, you may cancel your contract. To cancel, please contact us. You will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including delivery charges.

7. SEVERABILITY

If any provision or part-provision of these General Conditions of Sale is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these General Conditions of Sale.

8. LAW AND FORUM

The present General Conditions of Sales (and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) and your purchase of Products from Nespresso shall be governed by and construed in accordance with the laws of England. Any dispute or claim arising out of or in connection with General Conditions of Sales or your purchase of Products from Nespresso (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England. If you are a consumer resident in Northern Ireland, you may also bring proceedings in Northern Ireland and if you are a resident in Scotland, you may also bring proceedings in Scotland.

Statutory Withdrawal Form

Withdrawal form (Complete and return this form only if you wish to withdraw from the contract)

To Nespresso UK Ltd, 1 City Place, Gatwick, England, RH6 0PA:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) delete as appropriate

These terms and conditions (T&C’s) govern your agreement with Nespresso UK for a Nespresso subscription plan. By choosing to purchase a Nespresso subscription plan you accept these supplementary Terms and Conditions. These supplementary Terms and Conditions apply in addition to the General Conditions of Sale – see above.

Nespresso has six types of subscription plans.

Credit-Based Plans:

1) Coffee Subscription Plan (no longer offered)

2) Machine Subscription Plan (no longer offered)

3) Box Subscription Plan

4) Nespresso Plus (Machine) Subscription Plan

5) Nespresso Plus (Coffee) Subscription Plan (Credit)

Autodelivery Plans:

6) Nespresso Plus (Coffee) Auto-Delivery

GENERAL TERMS AND CONDITIONS FOR ALL CREDIT-BASED NESPRESSO SUBSCRIPTION PLANS (Plans 1 – 5)

1. Who can subscribe?

Customers must be at least 18 years old and reside in the UK, CI or IoM. There is a limit of one Nespresso Machine Subscription Plan and one Nespresso Coffee Subscription Plan (or one Box Subscription Plan) per Nespresso Member.

2. How do the payments work?

Your Nespresso coffee subscription plan has a fixed cost which will be charged to you through a monthly fee. This monthly fee is fixed and varies depending on the subscription plan you select. If you already have Nespresso credit on your account, this cannot be used to purchase a new Subscription product, nor can you use a Nespresso gift card.

3. Do I have to be a Nespresso Member to purchase a subscription plan?

If you are not already a Nespresso Member, you will need to register via Nespresso.com or at one of our Boutiques to sign up for any of our subscription plans.

4. Definition of Nespresso Credit

Each month, you will receive a fixed amount of Nespresso Credit that you can use to purchase Nespresso coffee, accessories or coffee machines on Nespresso.com, with the Nespresso App, by phone, or in our Nespresso Boutiques. Nespresso Credit is non-refundable and non-transferable and may not be exchanged for a cash equivalent. You can check your current balance of Nespresso Credit by logging into your account on Nespresso.com or visiting one of our Boutiques. Nespresso reserves the right to terminate the payment of the extra Nespresso Credit at any time without giving any reason, or prior notice.

5. What happens if I don’t have enough Nespresso Credit to meet the minimum order size for coffee orders?

We understand that your monthly subscription plan may not always provide enough Nespresso Credit to meet the minimum order requirements of 50 capsules for delivered orders (placed via nespresso.com, Nespresso App or Nespresso Customer Relationship Centre), so you could consider:

• Opting to use your Nespresso Credit plus your credit card to make up the extra. This way you can still enjoy the benefits of your subscription plan and your Nespresso coffee and accessories.

• Opting to order coffee via your subscription plan every two (2) or more months (with no impact on your coffee’s freshness).

• Accumulate your Nespresso Credit to save for your favourite Nespresso coffee and accessories.

6. Card updates

If you have authorised it with your bank we may automatically update your card when the expiry date is reached.

7.Failed payments

If you fail to pay the monthly fee, Nespresso’s automated system will reattempt again until successful for three consecutive days. Any outstanding balance will be carried forward so the next payment due will be for the previous month and the current month.

8. Security checks

To ensure that your credit card is not being used without your consent, we reserve the right to validate name, address and other personal information supplied by you during the order process against appropriate third-party databases.

We also reserve the right to perform a credit check. By accepting these supplementary Terms and Conditions you consent to such checks being made. In performing these checks, personal data provided by you may be disclosed to a registered Credit Reference Agency (CRA) who may keep a record of that information.

9. Terminating your subscription

If you wish to terminate your subscription, you may do so by accessing your My account on Nespresso.com, by contacting our Customer Relationship Centre or by visiting a Nespresso Boutique. You will not be entitled to a refund for any monthly fees already paid at the date of termination. If you decide to cancel your subscription, this does not affect your statutory rights.

10. After the termination

After the termination of your subscription, any remaining Nespresso Credit will still be available for you to spend and will expire after two years, unless the credit has been refunded to you.

11. Terms of use

Nespresso reserves the right to change the subscription Terms and Conditions at any time and at our sole discretion. Should that be the case, we will provide adequate notification to subscribers affected by any such change.

1) NESPRESSO COFFEE SUBSCRIPTION PLAN TERMS AND CONDITIONS

1. How much is it?

The amount you pay will vary depending on the subscription plan you select and will be fixed on a monthly basis.

2. When are payments due?

The first monthly fee is due at the time you sign up to the Nespresso subscription plan. The monthly fee is to be paid by credit/debit card. The subsequent monthly fees will be payable every month on the same day of the month as when your subscription was activated if you pay by credit/debit card. If you chose Direct Debit the fee will be taken on the same day of the month (+ 7 days).

3. What’s included in the Nespresso coffee subscription plan?

You will receive monthly credit equal to the fee you pay. In addition, as a benefit for subscribing, you will also receive extra Nespresso Credit of 10% in your account each month. In return for the monthly fee, you can regularly select Nespresso capsules, accessories or coffee machines, which you can purchase using your Nespresso Credit as described below. A minimum order of 50 capsules is required for delivered orders (placed via nespresso.com, Nespresso App or Nespresso Customer Relationship Centre ). Nespresso Subscription Plan also includes free delivery on all coffee orders of 50 capsules or more. However, if an order is placed for accessories or Food & Bites only (with no coffee purchased) a delivery charge may be applicable.

4. Nespresso Credit

You will receive monthly credit equal to the fee you pay. In addition, as a benefit for subscribing, you will also receive extra Nespresso Credit of 10% in your account each month. All the Nespresso Credit you are eligible for will be added to the Nespresso Account that is linked to your Nespresso Subscription each month within 4 days of receipt of the monthly fee in cleared funds.

5. How long does the Nespresso coffee subscription plan last?

The Nespresso coffee subscription plan can be cancelled at any time with no charge to you. It can be terminated online by logging in to your account or by contacting our Customer Relationship Centre.

2) NESPRESSO MACHINE SUBSCRIPTION PLAN TERMS AND CONDITIONS

1. How much is it?

You will purchase a Nespresso coffee machine for a nominal fee of £1 and the amount you pay will vary depending on the subscription plan you select.

2. When are payments due?

The first monthly fee will be payable at the time you sign up to the plan. The monthly fee may be paid by Direct Debit or by debit/credit card. The subsequent monthly fees will be payable every month on the same day of the month as when your subscription was activated if you pay by credit/debit card. If you chose Direct Debit the fee will be taken on the same day of the month (+ 7 days).

3. What’s included in the Nespresso machine subscription plan?

You will purchase a Nespresso coffee machine for £1. Provided you pass our security and credit checks, the Nespresso machine that goes with your plan will be dispatched or handed to you (if purchased in a Nespresso Boutique) upon receipt of your first monthly fee in cleared funds. In return for the monthly fee included in your plan, you can regularly purchase Nespresso capsules, accessories or coffee machines, by using your Nespresso Credit as described below.

4. Nespresso Credit

Each month, you will receive a fixed amount of Nespresso Credit that you can use to purchase Nespresso coffee or accessories on Nespresso.com, by phone, or in our Nespresso Boutiques. The amount of Nespresso Credit you receive is equal to the monthly fee for the subscription plan. All the Nespresso Credit you are eligible for will be added to the Nespresso account that is linked to your Nespresso Account each month within 4 days of receipt of the monthly fee in cleared funds.

5. How long does the Nespresso machine subscription plan last?

The Nespresso machine subscription plan will go on for as long as you continue to make your monthly payments and the contract will continue to roll until cancelled. It can be terminated online or by contacting our Customer Relationship Centre at any time after the initial 24 months without any penalties.

6. Cooling off period

You have the right to change your mind and cancel your plan, without giving any reason, within 14 days of the day your Plan (or that of a person nominated by you) being activated (the “Cooling Off Period”). You also have the right to change your mind and return your unused machine without giving any reason, within 14 days of the day your subscription (or that of a person nominated by you) being activated. To exercise this right, you must inform us of your decision by a clear statement during the Cooling Off Perio to our Customer Relationship Centre. If you cancel your Plan during the Cooling Off Period, we will repay to you all payments received from you, including delivery charges (except for supplementary costs arising if you chose a type of delivery other than our least expensive standard delivery). We will repay you using the same method of payment as you used to pay us. You will not incur any fees as a result of the repayment. You must send back, or hand over to us, the unused Nespresso machine and any capsules that you have received, or that were in transit at the time you notified us that you were exercising your right to cancel. We will make the repayment without undue delay, and in any event no later than 14 days after we have received the Nespresso machine and any capsules back from you, or, if earlier, 14 days after you provide evidence that you have returned them. If you cancel before you have received the Nespresso machine or any capsules, we will repay you within 14 days of the date you inform us that you are cancelling the Nespresso subscription plan. We may withhold repayment until we have received the unused Nespresso machine and any capsules back from you. If you return your machine, any Nespresso Credit that you received each month for the purchase of a Nespresso machine subscription will also stop.

7. Cancellation Penalties

If you have purchased a machine as part of your Plan and wish to terminate your Plan before the end of the initial 24 month Term, you may do so by contacting our Customer Relationship Centre or by visiting a Nespresso Boutique, or by emailing one@nespresso.com . If you terminate before you have paid all 24 Monthly Fees, you will be required to pay a Termination Fee. The Termination Fee will be the appropriate Termination Fee for your selected Plan (which is £70 for the £20 Plan, £110 for the £25 Plan, £140 for the £30 Plan, £160 for the £35 Plan, £200 for the £45 Plan, £350 for the £55 Plan and £550 for the £70 Plan). You will not be entitled to a refund for any Monthly Fees already paid at the date of termination. This does not affect your statutory right to cancel your Plan or return your unused Nespresso machine within 14 days of the Plans activation or receipt of the Nespresso machine.

3) BOX SUBSCRIPTION PLAN TERMS AND CONDITIONS

1. How much is it?

The fee will be equal to the subscription plan you select and will be fixed on a monthly basis.

2. Where can I purchase a Nespresso subscription box plan?

The plan can be purchased in selected trade partners’ retail stores but not via Nespresso.com or Nespresso Boutiques.

3. How do I redeem the code in my box?

When you purchase your subscription box, you will receive a unique redeemable code inside. You will connect to nespresso.com/coffee-subscription-box and then you can use the redeemable code towards the payment of the first monthly fee. You will have to pay a one-time validation fee of £1 at the checkout which will be refunded to you in Nespresso Credit.

4. What else do I need to know about the online process?

You will be asked to confirm your acceptance of the Terms and Conditions and Privacy Policy. Once your plan is activated and the Nespresso Credit is added to your account you will receive a confirmation email.

5. When are payments due?

Your first monthly fee will appear as Nespresso credit on your account as soon as your subscription is activated online. The subsequent monthly fees will be payable every month on the same day of the month as when your subscription was activated. The monthly fees are to be paid by credit/debit card.

6. What’s included in the Nespresso box subscription plan?

By purchasing a box coffee subscription plan, you will receive an equal amount in Nespresso Credit as soon as your subscription is activated online. As a benefit for subscribing an additional 10% Nespresso Credit will be added to your account. A minimum order of 50 capsules is required for delivered orders (placed via nespresso.com, Nespresso App or Nespresso Customer Relationship Centre). Nespresso Subscription Plan also includes free delivery on all coffee orders of 50 capsules or more. However, if an order is placed for accessories or Food & Bites only (with no coffee purchased) a delivery charge may be applicable.

7. How long does the Nespresso box subscription plan last?

The Nespresso box subscription plan will go on for as long as you continue to make your monthly payments and the contract will continue to roll until cancelled. It can be terminated the “Cancel” button in “My Account” or contacting our Customer Relationship Centre.

9. Return of the box

If the box is returned, then a refund can only be provided if the seal is not broken. In the event that the seal is broken, a refund will not be given.

4) NESPRESSO PLUS (MACHINE) SUBSCRIPTION PLAN TERMS AND CONDITIONS

1. How much is it?

You will purchase a Nespresso coffee machine for a discounted fee and the amount you pay will vary depending on the subscription plan you select.

2. When are payments due?

The first monthly fee and discounted price of machine will be payable at the time you sign up to the plan. The monthly fee may be paid by debit/credit card.

3. What’s included in the Nespresso Plus machine subscription plan?

You will purchase a Nespresso coffee machine for a discounted fee. Provided you pass our security and credit checks, the Nespresso machine that goes with your plan will be dispatched or handed to you (if purchased in a Nespresso Boutique) upon receipt of your first monthly fee in cleared funds. In return for the monthly fee included in your plan, you can regularly purchase Nespresso capsules, accessories or coffee machines, by using your Nespresso Credit as described below. The consumption levels we recommend on our website and in our advertisements are based on estimates. Nespresso Plus subscribers receive benefits which can be found under NESPRESSO PLUS ONGOING GIFT AND DISCOUNT OFFERS at Nespresso.com/uk/en/legal.

4. How long does the Nespresso Plus machine subscription plan last?

The Nespresso Plus machine subscription plan will go on for as long as you continue to make your monthly payments and the contract will continue to roll until cancelled. The plan can be cancelled at any time with no charge to you. It can be terminated online by logging in to your account or by contacting our Customer Relationship Centre.

6. Cooling off period

You have the right to change your mind and cancel your plan, without giving any reason, within 14 days of the day your Plan (or that of a person nominated by you) being activated (the “Cooling Off Period”). You also have the right to change your mind and return your unused machine without giving any reason, within 14 days of the day your subscription (or that of a person nominated by you) being activated. To exercise this right, you must inform us of your decision by a clear statement during the Cooling Off Period. You can contact our Customer Relationship Centre (one@nespresso.com). If you cancel your Plan during the Cooling Off Period, we will repay to you all payments received from you, including delivery charges (except for supplementary costs arising if you chose a type of delivery other than our least expensive standard delivery). We will repay you using the same method of payment as you used to pay us. You will not incur any fees as a result of the repayment. You must send back, or hand over to us, the unused Nespresso machine and any capsules that you have received, or that were in transit at the time you notified us that you were exercising your right to cancel. We will make the repayment without undue delay, and in any event no later than 14 days after we have received the Nespresso machine and any capsules back from you, or, if earlier, 14 days after you provide evidence that you have returned them. If you cancel before you have received the Nespresso machine or any capsules, we will repay you within 14 days of the date you inform us that you are cancelling the Nespresso subscription plan. We may withhold repayment until we have received the unused Nespresso machine and any capsules back from you. If you return your machine, any Nespresso Credit that you received each month for the purchase of a Nespresso machine subscription will also stop.

5) NESPRESSO PLUS (COFFEE) SUBSCRIPTION PLAN (Credit) TERMS AND CONDITIONS

1. How much is it?

The amount you pay will vary depending on the subscription plan you select and will be fixed on a monthly basis.

2. When are payments due?

3. What’s included in the Nespresso coffee subscription plan?

You will receive monthly credit equal to the fee you pay. In return for the monthly fee, you can regularly select Nespresso capsules, accessories or coffee machines, which you can purchase using your Nespresso Credit as described below. A minimum order of 50 capsules is required for delivered orders (placed via nespresso.com, Nespresso App or Nespresso Customer Relationship Centre). Nespresso Subscription Plan also includes free delivery on all coffee orders of 50 capsules or more. However, if an order is placed for accessories or Food & Bites only (with no coffee purchased) a delivery charge may be applicable. The consumption levels we recommend on our website and in our advertisements are based on estimates. Nespresso Plus subscribers receive benefits which can be found under NESPRESSO PLUS ONGOING GIFT AND DISCOUNT OFFERS at Nespresso.com/uk/en/legal.

4. How long does the Nespresso Plus coffee subscription plan last?

The Nespresso Plus coffee subscription plan can be cancelled at any time with no charge to you. It can be terminated online by logging in to your account or by contacting our Customer Relationship Centre.

6) NESPRESSO PLUS (COFFEE) AUTO-DELIVERY TERMS AND CONDITIONS

1. Who can subscribe?

Customers must be at least 18 years old and reside in the UK, CI & IoM.

2. How does it work?

2.1 General

Nespresso Plus Auto-Delivery allows you to reorder and pay for your Nespresso capsules and selected accessories automatically based on a chosen frequency. The General Conditions of Sales automatically apply to any order placed through the Auto-Delivery service. In the event of a conflict between the General Conditions of Sale and the conditions related to Auto-Delivery, the conditions related to Auto-Delivery will prevail.

2.1. Shipping Notification

Three days before your Auto-Delivery is processed you will receive an email notification. It will contain the details of your Product basket, the total price of your recurrent order, and whether any Product is out of stock.

2.2 Payment

Payments shall be made by credit/debit card. All Auto-Delivery orders will be billed on the day of order processing. In the event that your card cannot be charged, Nespresso will place your auto-delivery on hold and send you a notification that the payment could not be executed. Your order will be shipped upon receipt of your payment.

2.3 Modification and Cancellation

You are entitled to cancel your Auto-Delivery or modify the Product(s) basket, the frequency or any customer detail at any time free of charge. In the event that you cancel a specific order or your Auto-Delivery before or while your order is being processed, you are entitled to refuse the delivery of the Product(s) and, in the event that you received the Product(s) to return the order in accordance with the present General Conditions of Sale.

2.4 Out of Stock

If one of your Product(s) included in your Auto-Delivery order is out of stock at the time of processing it will be removed. You will not be charged. If all products in the order are out of stock the Auto-Delivery will be placed on hold.

2.5 Promotions

You will have the opportunity to benefit from promotional offers specifically relating to your Auto-Delivery. These Auto-Delivery-specific promotions will not be applicable to any order made outside an Auto-Delivery order. With your Auto-Delivery you may also have the possibility to benefit from ongoing general campaigns and promotions. Your Auto-Delivery does not automatically take into account other promotional offers announced on or around the time of your Auto-Delivery order processing. To benefit from such a promotion, it is recommended to place a separate order and modify your next shipment date for your Auto-Delivery.

3. Do I have to be a Nespresso Member to purchase a subscription plan?

If you are not already a Nespresso Member, you will need to register via Nespresso.com or at one of our Boutiques to sign up for any of our subscription plans.

4. Security checks

To ensure that your card is not being used without your consent, we reserve the right to validate name, address and other personal information supplied by you during the order process against appropriate third-party databases.

5. Terminating your subscription

You are entitled to cancel your Auto-Delivery at any time free of charge.

7. Terms of use

8. What’s included in the Nespresso Plus coffee subscription plan?

Nespresso Plus subscribers receive benefits which can be found under NESPRESSO PLUS ONGOING GIFT AND DISCOUNT OFFERS at Nespresso.com/uk/en/legal.

Nespresso has six types of subscription plans.

Credit-Based Plans:

1) Coffee Subscription Plan (no longer offered)

2) Machine Subscription Plan (no longer offered)

3) Box Subscription Plan

4) Nespresso Plus (Machine) Subscription Plan

5) Nespresso Plus (Coffee) Subscription Plan (Credit)

Autodelivery Plans:

6) Nespresso Plus (Coffee) Auto-Delivery

GENERAL TERMS AND CONDITIONS FOR ALL CREDIT-BASED NESPRESSO SUBSCRIPTION PLANS (Plans 1 – 5)

1. Who can subscribe?

Customers must be at least 18 years old and reside in the Republic of Ireland. There is a limit of one Nespresso Machine Subscription Plan and one Nespresso Coffee Subscription Plan (or one Box Subscription Plan) per Nespresso Member.

2. How do the payments work?

3. Do I have to be a Nespresso Member to purchase a subscription plan?

If you are not already a Nespresso Member, you will need to register via Nespresso.com or at one of our Boutiques to sign up for any of our subscription plans.

4. Definition of Nespresso Credit

5. What happens if I don’t have enough Nespresso Credit to meet the minimum order size for coffee orders?

• Opting to use your Nespresso Credit plus your credit card to make up the extra. This way you can still enjoy the benefits of your subscription plan and your Nespresso coffee and accessories.

• Opting to order coffee via your subscription plan every two (2) or more months (with no impact on your coffee’s freshness).

• Accumulate your Nespresso Credit to save for your favourite Nespresso coffee and accessories.

6. Card updates

If you have authorised it with your bank we may automatically update your card when the expiry date is reached.

7.Failed payments

8. Security checks

9. Terminating your subscription

10. After the termination

After the termination of your subscription, any remaining Nespresso Credit will still be available for you to spend and will expire after two years, unless the credit has been refunded to you.

11. Terms of use

1) NESPRESSO COFFEE SUBSCRIPTION PLAN TERMS AND CONDITIONS

1. How much is it?

The amount you pay will vary depending on the subscription plan you select and will be fixed on a monthly basis.

2. When are payments due?

3. What’s included in the Nespresso coffee subscription plan?

4. Nespresso Credit

5. How long does the Nespresso coffee subscription plan last?

The Nespresso coffee subscription plan can be cancelled at any time with no charge to you. It can be terminated online by logging in to your account or by contacting our Customer Relationship Centre.

2) NESPRESSO MACHINE SUBSCRIPTION PLAN TERMS AND CONDITIONS

1. How much is it?

You will purchase a Nespresso coffee machine for a nominal fee of €1 and the amount you pay will vary depending on the subscription plan you select.

2. When are payments due?

3. What’s included in the Nespresso machine subscription plan?

You will purchase a Nespresso coffee machine for €1. Provided you pass our security and credit checks, the Nespresso machine that goes with your plan will be dispatched or handed to you (if purchased in a Nespresso Boutique) upon receipt of your first monthly fee in cleared funds. In return for the monthly fee included in your plan, you can regularly purchase Nespresso capsules, accessories or coffee machines, by using your Nespresso Credit as described below.

4. Nespresso Credit

5. How long does the Nespresso machine subscription plan last?

6. Cooling off period

7. Cancellation Penalties

If you have purchased a machine as part of your Plan and wish to terminate your Plan before the end of the initial 24 month Term, you may do so by contacting our Customer Relationship Centre or by visiting a Nespresso Boutique, or by emailing one@nespresso.com . If you terminate before you have paid all 24 Monthly Fees, you will be required to pay a Termination Fee. The Termination Fee will be the appropriate Termination Fee for your selected Plan (which is €70 for the €20 Plan, €110 for the €25 Plan, €140 for the €30 Plan, €160 for the €35 Plan, €200 for the €45 Plan, €350 for the €55 Plan and €550 for the €70 Plan). You will not be entitled to a refund for any Monthly Fees already paid at the date of termination. This does not affect your statutory right to cancel your Plan or return your unused Nespresso machine within 14 days of the Plans activation or receipt of the Nespresso machine.

3) BOX SUBSCRIPTION PLAN TERMS AND CONDITIONS

1. How much is it?

The fee will be equal to the subscription plan you select and will be fixed on a monthly basis.

2. Where can I purchase a Nespresso subscription box plan?

The plan can be purchased in selected trade partners’ retail stores but not via Nespresso.com or Nespresso Boutiques.

3. How do I redeem the code in my box?

When you purchase your subscription box, you will receive a unique redeemable code inside. You will connect to nespresso.com/coffee-subscription-box and then you can use the redeemable code towards the payment of the first monthly fee. You will have to pay a one-time validation fee of €1 at the checkout which will be refunded to you in Nespresso Credit.

4. What else do I need to know about the online process?

5. When are payments due?

6. What’s included in the Nespresso box subscription plan?

7. How long does the Nespresso box subscription plan last?

9. Return of the box

If the box is returned, then a refund can only be provided if the seal is not broken. In the event that the seal is broken, a refund will not be given.

4) NESPRESSO PLUS (MACHINE) SUBSCRIPTION PLAN TERMS AND CONDITIONS

1. How much is it?

You will purchase a Nespresso coffee machine for a discounted fee and the amount you pay will vary depending on the subscription plan you select.

2. When are payments due?

The first monthly fee and discounted price of machine will be payable at the time you sign up to the plan. The monthly fee may be paid by debit/credit card.

3. What’s included in the Nespresso Plus machine subscription plan?

4. How long does the Nespresso Plus machine subscription plan last?

6. Cooling off period

You have the right to change your mind and cancel your plan, without giving any reason, within 14 days of the day your Plan (or that of a person nominated by you) being activated (the “Cooling Off Period”). You also have the right to change your mind and return your unused machine without giving any reason, within 14 days of the day your subscription (or that of a person nominated by you) being activated. To exercise this right, you must inform us of your decision by a clear statement during the Cooling Off Period. You can contact our Customer Relationship Centre (one@nespresso.com). If you cancel your Plan during the Cooling Off Period, we will repay to you all payments received from you, including delivery charges (except for supplementary costs arising if you chose a type of delivery other than our least expensive standard delivery). We will repay you using the same method of payment as you used to pay us. You will not incur any fees as a result of the repayment. You must send back, or hand over to us, the unused Nespresso machine and any capsules that you have received, or that were in transit at the time you notified us that you were exercising your right to cancel. We will make the repayment without undue delay, and in any event no later than 14 days after we have received the Nespresso machine and any capsules back from you, or, if earlier, 14 days after you provide evidence that you have returned them. If you cancel before you have received the Nespresso machine or any capsules, we will repay you within 14 days of the date you inform us that you are cancelling the Nespresso subscription plan. We may withhold repayment until we have received the unused Nespresso machine and any capsules back from you. If you return your machine, any Nespresso Credit that you received each month for the purchase of a Nespresso machine subscription will also stop.

5) NESPRESSO PLUS (COFFEE) SUBSCRIPTION PLAN (Credit) TERMS AND CONDITIONS

1. How much is it?

The amount you pay will vary depending on the subscription plan you select and will be fixed on a monthly basis.

2. When are payments due?

3. What’s included in the Nespresso coffee subscription plan?

4. How long does the Nespresso Plus coffee subscription plan last?

6) NESPRESSO PLUS (COFFEE) AUTO-DELIVERY TERMS AND CONDITIONS

1. Who can subscribe?

Customers must be at least 18 years old and reside in the Republic of Ireland.

2. How does it work?

2.1 General

2.1. Shipping Notification

2.2 Payment

Payments shall be made by credit/debit card. All Auto-Delivery orders will be billed on the day of order processing.

In the event that your card cannot be charged, Nespresso will place your auto-delivery on hold and send you a notification that the payment could not be executed. Your order will be shipped upon receipt of your payment.

2.3 Modification and Cancellation

2.4 Out of Stock

2.5 Promotions

3. Do I have to be a Nespresso Member to purchase a subscription plan?

If you are not already a Nespresso Member, you will need to register via Nespresso.com or at one of our Boutiques to sign up for any of our subscription plans.

4. Security checks

5. Terminating your subscription

You are entitled to cancel your Auto-Delivery at any time free of charge.

7. Terms of use

8. What’s included in the Nespresso Plus coffee subscription plan?

Nespresso Plus subscribers receive benefits which can be found under NESPRESSO PLUS ONGOING GIFT AND DISCOUNT OFFERS at Nespresso.com/ie/en/legal.

1. Acceptance and Modification of the Terms of Use

1.1 Your access and use of the websites (the “Websites”) of Nestlé Nespresso S.A. (“Nespresso”), which includes Nespresso’s affiliated companies, are governed by the present terms of use (the “Terms of Use”). By accessing, browsing and using our Websites you acknowledge that you have read, understood and accepted, without reserve, these Terms of Use, as modified from time to time by us.

1.2 If we decide to modify our Terms of Use, we will post a new dated version on our Websites. Therefore, we invite you to consult these Terms of Use from time to time in order to familiarise yourself with any changes.

2. Copyright and Intellectual Property

2.1 The content of our Websites and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the property of Nespresso or its affiliated companies or are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.

2.2 Except as provided in Section 3 hereinafter, nothing contained on our Websites shall be interpreted or construed as granting you a licence or a right to use any such content of our Websites.

3. Use of the Websites

3.1 You may download, display or print the content of our Websites solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Websites, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of Nespresso.

3.2 Nespresso neither warrants nor represents that your use of any content displayed on its Websites will not infringe rights of third parties.

4. Information Deemed Non-Confidential

4.1 Any personally identifying data and information that you may send via the Internet to our Websites are protected and treated according to our Privacy Policy. Nespresso invites you to read such Privacy Policy carefully before providing us with any such personally identifying data and information.

4.2 Any other information or material communicated to Nespresso through the Internet, by electronic mail or otherwise, including any data, questions, comments, suggestions, ideas, graphics or the like, are and will be treated as non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be freely used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Specifically, Nespresso is free to use any ideas, concepts, know-how, or techniques contained in any such communication you send to the Websites for any purpose whatsoever, including, but not limited to, developing, manufacturing, advertising and marketing products using such information. Any such use is without compensation to those providing the information, nor anyone else.

4.3 By submitting information, you are warranting that you own the material/content submitted, that it is not defamatory, and that Nespresso’s use will not violate any third party’s rights. Nespresso is under no obligation to use the information provided.

5. Disclaimer of Warranties

5.1 WITHOUT PREJUDICE TO SECTION 6 HEREINAFTER, ANY MATERIAL, INFORMATION AND ALL THAT YOU FIND ON THE WEBSITES ARE FURNISHED TO YOU “AS IS”, IN FUNCTION OF THEIR AVAILABILITY, AND WITHOUT GUARANTY OF ANY SORT, EXPRESS OR IMPLIED, INCLUDING, AMONG OTHERS, THE IMPLIED WARRANTY OF MERCHANTIBILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE.

5.2 NESPRESSO DOES NOT GUARANTEE THAT ITS WEBSITES OR THEIR CONTENT WILL CORRESPOND TO YOUR EXPECTATIONS, WILL NOT BE INTERRUPTED, TIMELY, SECURE AND FREE OF ERROR.

5.3 SOME JURISDICTION MAY NOT ALLOW CERTAIN LIMITATIONS OF WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

5.4 Any advice or information, be it oral or written, obtained from Nespresso or during the use of services made available on the Sites, shall not give rise to any guarantees which are not expressly provided for in the present Terms of Use.

6. Limitation of Liability

6.1 You access, use, browse and navigate on our Websites at your own risk and peril.

6.2 YOU RECOGNISE AND ACCEPT THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE REGULATIONS, NEITHER NESPRESSO, ANY OF ITS AFFILIATED COMPANIES, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE WEBSITES, MAY BE HELD LIABLE FOR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES, ANY INJURY TO REPUTATION, COSTS, LOSSES, DECREASE IN TURNOVER OR PROFITS OR LIABILITIES OF ANY NATURE WHATSOEVER (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOWN BY NESPRESSO), CAPABLE OF ARISING FROM YOUR ACCESS TO, OR USE OF, OR ON THE CONTRARY THE IMPOSSIBILITY TO USE, THE WEBSITES OR THEIR CONTENT.

6.3 ALL MATERIALS WHICH ARE DOWNLOADED OR OBTAINED BY ANY OTHER MANNER DURING THE USE OF OUR WEBSITES ARE AT YOUR OWN RISK AND PERIL. Nespresso assumes no liability for any damage or virus which could affect your computer equipment or other property by reason of your access to, use or downloading of any material from its Websites or for any illegal intrusion or intervention in the IT systems.

6.4 Nespresso reserves the right to interrupt or discontinue any or all of the functionality of its Websites. Nespresso accepts no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of its Websites resulting from actions or omissions of Nespresso or any third party.

7. Change of Information

The content of our Websites may contain inaccuracies or errors. Nespresso reserves the right to make changes, corrections and/or improvements to such content any time without prior notice but does not assume any responsibility to do so.

8. Availability of Products / Services

Our Websites may contain information on Nespresso’s worldwide products and services, not all of which are available in every location. A reference to a Nespresso product or service on the Websites does not imply that such product or service is or will be available at your location.

9. Links

9.1 As a service to our visitors, our Websites may contain hypertext links leading to other websites that are not operated or controlled by Nespresso. Nespresso shall not be considered as responsible for these sites and declines all responsibility and liability in relation to their content, legality, accuracy or functions.

9.2 The creation of any hyperlink to our Websites is prohibited without prior written consent of Nespresso.

10. Miscellaneous

10.1 The present Terms of Use embody the entire agreement concluded between Nespresso and yourself concerning the access and the use of the Websites and their content. Any other terms or conditions issued by Nespresso and governing its relations with you, in particular relating to any service or purchase of product, shall supplement the Terms of Use; in the event of any inconsistency between them, the other terms or conditions shall prevail over these Terms of Use.

10.2 The fact that Nespresso tolerates a violation by yourself of one of the obligations set out in the Terms of Use, or does not enforce a right attributed to it thereunder or under the law shall not be construed as a waiver by it to invoke and enforce its rights.

10.3 In the event that any provision of the Terms of Use is considered to be illegal by law or regulation, existing or future, or by a court ruling, then such provision shall be considered as stricken, all other provisions of the Terms of Use maintaining full force and effect between yourself and Nespresso.

10.4 The headings of the provisions of the Terms of Use are for convenience alone and shall not alter or modify the terms and conditions in any manner.

Nestlé Nespresso S.A.
11/2005
© 2003 Nestlé Nespresso S.A. All rights reserved.

Nespresso PRELOVED is a machine refurbishment programme that is offered to our active members as a quick and efficient alternative to the back to base repair service. Nespresso PRELOVED machines are refurbished at our fully trained and authorised repair centre(s) in order to maintain a high standard of quality. Nespresso PRELOVED is offered as a alternate service to our existing After Sales offering and does not affect your consumer rights. You can still opt for a traditional repair option as stipulated under sections 4.5 and 4.6 of the Nespresso General Conditions of Sale. If you take a Nespresso PRELOVED machine you will retain the unexpired portion (up to 3 years) OR 6 months of Nespresso Limited Repair Warranty – whichever is greater. Stock of Nespresso PRELOVED models is subject to availability and may be limited due to the refurbishment nature of the service. You will be asked to keep your removeable machine components (water tank, drip tray etc) as part of our commitment to sustainability and these will be useable on your Nespresso PRELOVED machine - unless otherwise stated by the Agent you speak to. In the case of needing alternate parts, Nespresso will replace the items for you. You may be offered an alternate branded or coloured item which you can accept or decline as you choose. Should we not have suitable stock of Nespresso PRELOVED machines to suit your needs you will be directed to the traditional repair option. Should you be unhappy with your Nespresso PRELOVED machine, please contact our Customer Relationship Centre on 0800 442 442 (UK Freephone) for advice and assistance.

By participating in the closed beta test ("Beta Test") of the mobile application ("App"), you acknowledge that you are at least 18 years old, and that you have read, understood, and agree to the Nespresso UK Privacy Policy and to these terms and conditions.

Confidentiality:

During the Beta Test, you may gain access to confidential and proprietary information related to the App, including but not limited to its features, design, functionality, and performance. You agree to treat all such information as confidential and not disclose, share, or discuss it outside of the designated Beta Test community.

Limited Usage Rights:

By participating in the Beta Test, you are granted limited access to the App solely for testing and evaluation purposes. You agree not to use the App for any commercial or competitive purposes or share it with others outside the Beta Test community.

Feedback:

You agree to provide feedback that is true and accurately reflects your honest opinion of, and your experience with the App. You knowingly and voluntarily authorize Nespresso to attribute such statements to you, which are unbiased representations of your own opinions, feelings, perceptions, and beliefs. All feedback, bug reports, suggestions, and comments related to the App shall be the sole property of Nespresso.

Privacy:

You understand and consent that during the Beta Test, the App may collect data about your usage, interactions, and performance. This data will be used solely for evaluating and improving the App's functionality. Any personal information collected will be handled in accordance with the Nespresso UK Privacy Policy.

No Warranties or Guarantees:

The App may contain bugs, errors, or other issues. You acknowledge that the App is provided on an "as-is" basis, without warranties or guarantees of any kind.

Termination:

Nespresso, in its sole and absolute discretion, reserves the right to terminate your participation in the Beta Test at any time and without prior notice if you violate these terms and conditions or for any other reason.

Indemnification:

You agree to indemnify and hold harmless Nespresso, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, costs, or expenses arising out of your participation in the Beta Test.

Modification of Terms:

Nespresso reserves the right to modify these terms and conditions at any time. Any changes may be communicated via email or other appropriate means.

Thank you for joining our Beta Test community and helping us improve the App!

From time to time Nespresso may run prize draws on its official Facebook Community Page at https://www.facebook.com/groups/officialnespressocoffeeclub/. Unless otherwise stated, these terms and conditions will prevail. These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry instructions are deemed to form part of these Terms and Conditions and by participating all participants will be deemed to have accepted and be bound by them. Participants should retain a copy for their information. The Promoter takes data protection seriously. By entering this promotion, participants confirm that they have read the Promoter’s Privacy Policy and agree to these Terms and Conditions of the promotion. By submitting any information required as part of their participation into the campaign, participants agree to their information being held and processed in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Open to UK residents aged 18 or over, excluding employees of Nespresso UK or Nestlé UK Ltd and their immediate families, its agents or anyone else professionally connected with the promotion.

2. Only one entry per person via the promotional Facebook post throughout the duration of the promotion. The Promoter reserves the right at its sole discretion to disqualify any individual found to be attempting to circumvent this clause by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by the Promoter to be in violation of the Terms and Conditions; or to be acting in any manner deemed by the Promoter to be disruptive. Participants may enter via the official Nespresso Coffee Club Facebook at https://www.facebook.com/groups/officialnespressocoffeeclub only.

3. No purchase necessary.

4. The a) number and type of prizes available to be won and b) valid dates for entry, will be as stated in the promotional post and the abridged terms and conditions which will be posted or pinned within the relevant promotional post.

5. All valid entries will be pooled into one prize draw and will have the same chance to win one of the stated prizes. No one person may win more than one prize (where multiple prizes are available to be won). There is no cash or other alternatives in whole or part. The Promoter reserves the right to offer alternative items, in whole or part, with an item of equal or greater value in the event of unforeseen circumstances.

HOW TO ENTER:

• Participants will require a Facebook account to enter and must ensure that their entries are set to ‘Public’. Participants who do not already have a Facebook account may open one at www.facebook.com, by following the instructions and reading the relevant terms and conditions.

• Entry will be via Facebook only by commenting on the promotional post answering the question posed, or by completing any other action/instructions as stated in the promotional post.

• Entrants must ensure their account is set to ‘Public’ to allow their entry to be included in the prize draw. The number of winners as stated in the promotional post will be drawn at random and will each be awarded the prize(s). The winners’ Facebook name will be announced in the original promotion posts within two (2) standard working days. The winners will be required to private message the Promoter within two (2) working days of the winner notification with their contact details to arrange their prize.

• By participating entrants understand and agree to their comments being publicly displayed on the official Nespresso Coffee Club Facebook Group page. Such entries may be attributed to the original entrant using their name as provided with their entry, or as shown on their Facebook account.

• Comments must not infringe the copyright or other intellectual property rights of any third party. The Promoter reserves the right to remove any comments it deems to be:

i. Violent, negative or/and discriminative of any ethnic, racial, gender, religious, professional or age group, or be profane or obscene;

ii. Promote or be about the use of illegal drugs, tobacco, firearms/weapons, any activities that may appear unsafe or dangerous, or any particular political agenda or message;

iii. Be offensive or be about hate;

iv. Defame, misrepresent or contain negative remarks about the Promoter or its products, other people, products or companies;

v. Contain trademarks owned by others or advertise or promote any brand or product of any kind, without permission;

vi. Contain copyrighted materials owned by others (including photographs, sculptures, paintings and other works of art or images published on or in websites, television, movies or other media or musical "samples") without permission;

vii. Contain materials embodying the names, likenesses, photographs, or other indicia identifying any person, living or dead, other than the participant, without permission;

viii. Communicate messages or images inconsistent with the positive images and/or goodwill to which the Promoter wishes to associate;

ix. Depict, and cannot itself be in, violation of any law.

6. The Promoter reserves the right at its sole and absolute discretion to immediately and permanently remove any comments or posts on its Official Nespresso Coffee Club Facebook group page that it deems to be distasteful, degrading or will in any way cause offence. Comments should not mention or tag another person except where the entrant has obtained express permission to publicly share that person’s social media name. All entries must conform to Facebook guidelines and terms and conditions.

7. The winner(s) will be drawn at random by an independent third party from all valid entries received by the stated closing date. The Promoter reserves the right at its sole discretion to disqualify any individual found to be attempting to tamper with the operation of the promotion, setting up multiple accounts, aliases, using multiple identities or to be acting in any manner deemed by the Promoter to be in violation of the Terms and Conditions; or to be acting in any manner deemed by the Promoter to be disruptive. Entries (bulk or otherwise) from the trade, agencies, third parties, or automated entries, are not permitted and will be disqualified.

8. The Promoter reserves the right to remove any entrant from the prize draw whose social media name or photo it deems to be offensive, or it believes may cause offence to other participants.

9. Prize draw will close at 23:59 on the date stated in the relevant promotional post. Participation is via the method as outlined in Clause 5 above only. No postal or other entry method is available.

10. The prize draw will take place using an independently verified random computer number generator within two (2) standard working days of the prize draw closing date and the winners will be notified via Facebook within a further two (2) working days. The winners will be required to contact the Promoter via a Private Message to provide contact details and to make arrangements for their prize to be delivered. Whilst all reasonable steps will be taken to contact the winners, if this cannot be achieved within a further two (2) days and after three attempts, the Promoter reserves the right to cancel the prize entitlement and award the prize to a reserve winner who will be drawn at the same time as the original winners. If any reserve winner does not respond within the stated timeframe of being notified and after three attempts, the prize entitlement will be withdrawn, and the prize removed from the promotion. On completion of the validation process, prize delivery arrangements will be confirmed to the winner(s) via Private Message or email.

11. The Promoter reserves the right to withdraw or amend this promotion in the event of any unforeseen circumstances outside its reasonable control but will use all reasonable endeavours to minimise the effect to participants to avoid undue disappointment.

12. The Promotion and these Terms and Conditions will be governed by the laws of the participating country but any disputes as to the meaning of these Terms and Conditions will be subject to the exclusive jurisdiction of the participant’s local courts.

13. The decision of the Promoter in all matters connected to this draw is final and binding.

14. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prizes, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.

15. Promoter reserves the right to verify the winners and to refuse to award the prize or withdraw prize entitlement where there are reasonable grounds to believe there has been a breach of these Terms and Conditions, or any instructions forming part of this promotion’s entry requirements, or otherwise where a participant has gained an unfair advantage in participating in the promotion or won using fraudulent means.

16. By taking part in the promotion, the winners agree that the Promoter may contact them to ask whether they want to participate in marketing activities/PR relating to this promotion only. Such publicity may include, without limitation, the entrants’ name and/or if consent given, image or statements made by entrants concerning the promotion and/or prize obtained as part of the promotion. The winner(s) are not obliged to agree to any such request.

17. Subject to the Promoter’s Privacy Policy which can be found at https://www.nespresso.com/uk/en/pages/legal the surname and county of the verified winner(s) will be available upon request by sending an email to: ukrcrc.general@nespresso.com with the subject line “WINNER’S LIST: NESPRESSO FACEBOOK COMMUNITY GROUP PRIZE DRAW” and the date of the original promotional post, for a period of three (3) months following the end of the promotion. The Promoter reserves the right to refuse any or all such requests. If any winner objects to their information being published, they can contact the Promoter by emailing: ukrcrc.general@nespresso.com with the subject line “WINNER’S LIST: NESPRESSO FACEBOOK COMMUNITY GROUP PRIZE DRAW” and the date of the original promotional post. The Promoter may nevertheless disclose the information to the Advertising Standards Authority if required to do so.

18. Data Protection: The Promoter will only use the personal details supplied for the administration of the promotion and the auditing of the entries where necessary and for no other purpose, unless we have your consent and you have opted-in to receive future marketing communications or prize PR. As part of this promotion, if you are not opted-in into our general marketing email, you may still receive emails/messages for this promotion only to let you know if you have won and to make arrangements for your prize delivery. The surname and county of the verified winners will be made available as set out in the paragraph above and the winners can object to this by emailing: UKI.Dataprotection@uk.nestle.com . Otherwise, your personal details will at all times be kept confidential, and in accordance with the General Data Protection Regulation (GDPR). Click here for the Promoter’s Privacy Policy https://www.nespresso.com/uk/en/pages/legal. You can request access to your personal data, or have any inaccuracies rectified, or request deletion of data by sending an email to: UKI.Dataprotection@uk.nestle.com. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time. For the purpose of this promotion, requests to delete personal data can only be actioned after the promotion has concluded and the winner(s) accepted their prize. Any data obtained via this promotion will be deleted after three (3) months of the promotional end date with the exception of the winner(s) and reserves whose data will be deleted after fulfilment of the prize.

19. No responsibility can be accepted for any entries that cannot be made, are incomplete, corrupted, delayed or are not received for any reason whatsoever. The Promoter cannot assume any responsibility or liability for:

• Any faulty or failed electronic data transmissions.

• Communications line failure, regardless of cause, with regard to any equipment, networks, lines, satellites, servers, computers or providers used in any aspect of the promotion.

• Any unauthorised access to the operation of this promotion.

• Inaccessibility or unavailability of the internet, or Facebook, or any combination thereof.

20. All normal Internet connection charges associated with the submission of an entry to the promotion shall be the entrant’s responsibility.

21. This promotion is in no way sponsored, endorsed, or administered by, or associated with Facebook. Entrants accept and understand that they are providing their information to the Promoter, and that Facebook has no liability for any element of this promotion. Furthermore, any questions, comments or complaints regarding the promotion will be directed to the Promoter only.

22. Any person posting, or seen to be posting, comments to the ‘Nespresso UK’ or ‘Official Nespresso Coffee Club’ social media pages, or elsewhere during the promotion that are considered bullying, spiteful or upsetting to other participants, fans of ‘Nespresso’ or directly aimed at the Promoter, will have their comments removed and will be disqualified from the promotion. The Promoter reserve the right to alert the relevant social media platform(s) to any such behaviour, which may result in the person’s account(s) being frozen pending investigation.

23. Privacy Policy

As the promotion is run using Facebook, their privacy policy will apply. See above for the Promoter’s Privacy policy.

24. To ensure fairness and the integrity of the promotion to all participants, the Promoter will not enter into discussions regarding the running of this promotion via social media but will respond to questions via ukrcrc.general@nespresso.com.

25. If any of these clauses should be determined to be illegal, invalid, or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.

26. If, for any reason, any aspect of this promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter may in its sole discretion modify or suspend the promotion or invalidate any affected entries. If an act, omission, event, or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms and Conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.

Promoter/’we’: Nespresso UK Ltd, Nestlé House, Haxby Road, York YO31 8TA

PSTI REGULATION

Nespresso Bar

SHORT COPY/T&CS

Purchase any Barista-made beverage at the Nespresso Coffee Bar, 74 – 75 Old Broad Street, and complete an entry form for a chance to win a Vertuo Creatista machine or a Collection Tavel Mug.*

*T&Cs/restrictions apply. Entry available to qualifying purchasers, 18+ between 04.11.24 and 20.12.24 on Nespresso Bar (Mon – Fri 7am to 5pm). Purchase of any Barista-made coffee necessary. Weekly draws from 04.11.24 to 20.12.24. Maximum one entry per person per week and maximum one win/prize type per person throughout the duration of the promotion. Visit Nespresso Coffee Bar, 74 – 75 Old Broad Street, London EC2M 1QT for details or see www.nespresso.com/uk/en/legal for full terms and conditions.

EXTRA SHORT T&CS FOR POSTCARD

*T&Cs/restrictions apply. 18+. Open 04.11.24 - 20.12.24. Qualifying purchase req'd. Max. one entry per person, per week & max. one prize/type per person throughout the duration of the promotion. Visit Nespresso Coffee Bar, 74 – 75 Old Broad Street, London EC2M 1QT to enter, or see www.nespresso.com/uk/en/legal for full terms and conditions.

ABRIDGED TERMS AND CONDITIONS FOR SUPPORTING COMMS/EMAILS ETC

Abridged Terms and Conditions: Open to UK, 18+, who purchase a Barista-made beverage at the Nespresso Bar, 74 – 75 Old Broad Street, London EC2M 1QT only, between 04.11.24 and 20.12.24 on Nespresso Bar opening days and complete an entry form with their full name and email address. There are 56 prizes available to be won in total including: 7 Vertuo Creatista machines (one to be won each week) and 49 Travel Collection Mugs (7 to be won each week). Entries can be made from Mon – Friday 7am to 5pm each week. The draw will take place on the next standard working day and winners notified via email within a further two working days. Maximum one entry per qualifying customer per week and maximum one prize type per person throughout the duration of the promotion. Prizes will be sent within 28 working days upon confirmation of a valid postage address. The promotion will end at the Nespresso Bar closing time on 20.12.24. For further information and to see the full terms and conditions visit https://www.nespresso.com/uk/en/legal.

Promoter: Nespresso UK Ltd, Haxby Road, York YO31 8TA

[ADD TICK BOX AND RELEVANT OPT IN/PRIVACY STATEMENT TO PERMIT CONTACTING WINNERS]

FULL TERMS AND CONDITIONS FOR WEBSITE

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry and claim instructions are deemed to form part of these Terms and Conditions and by participating all participants will be deemed to have accepted and be bound by them. Participants should retain a copy for their information.

The Promoter takes data protection seriously. By entering this promotion, participants confirm that they have read the Privacy Policy and agree to these Terms and Conditions of the promotion. By submitting any information required as part of their participation in the promotion, participants agree to their information being held and processed in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. The promotion is open to residents of the UK (England, Wales, Scotland, and Northern Ireland) aged 18 years or over only. Excludes employees and their immediate families of Nestlé S.A. and Nespresso, its agents or anyone professionally connected to the promotion.

2. Participation is available via the Nespresso Bar, 74 – 75 Old Broad Street, London EC2M 1QT only, between 04.11.24 and 20.12.24 on Nespresso Bar opening days/times (Monday to Friday 7am to 5pm).

3. Entrants will be required to purchase any Barista-made beverage during the stated promotional dates, complete an official entry form including their first name, last name and email address and tick the opt-in box allowing Nespresso, or their agent, to make contact with them via email if they are a winner. Maximum one entry per qualifying purchase per week and maximum one prize type win per person throughout the duration of the promotion.

4. There are 56 prizes available to be won in total across the duration of the promotional period including:

• Seven (7) Vertuo Creatista Coffee Machines in Sea Salt (RRP £649) (one to be won each week)

• 46 Travel Collection Mugs Medium in Ocean Blue (RRP £25) (seven to be won each week).

• Entries can be made from Monday to Friday, 7am to 5pm each week. The draw will take place on the next standard working day and winners notified via email on the dates as indicated below. Maximum one entry per qualifying customer per day and maximum one prize type per person throughout the duration of the promotion. Prizes will be sent within 20 working days upon confirmation of a valid postage address. The first qualifying entry drawn each week will be awarded the Vertuo Creatista machine. The next seven (7) valid entries drawn will each be awarded a Travel Collection Mug. The colour of the machine and mugs are as stated above.

• No responsibility will be accepted for entries which are incomplete, incorrectly completed, not received for whatever reason or for any technical or other error that may arise with any entry.

• Whilst all reasonable steps will be taken to contact the winner, if this cannot be achieved within a further seven (7) working days and after three attempts, the Promoter reserves the right to cancel the prize entitlement and award the prize to a reserve winner who will be drawn at the same time as the original winner(s).

• Participants are encouraged to check their emails including Junk and Spam in case they are a winner.

• The weekly draws will take place as follows:

o Entries received between 04.11.24 and 08.11.24 will be included in Draw 1 which will take place on 11.11.24 and winners notified by no later than 13.11.24.

o Entries received between 11.11.24 and 15.11.24 will be included in Draw 2 which will take place on 18.11.24 and winners notified by no later than 20.11.24.

o Entries received between 18.11.24 and 22.11.24 will be included in Draw 3 which will take place on 25.11.24 and winners notified by no later than 27.11.24.

o Entries received between 25.11.24 and 29.11.24 will be included in Draw 4 which will take place on 02.12.24 and winners notified by no later than 04.12.24.

o Entries received between 02.12.24 and 06.12.24 will be included in Draw 5 which will take place on 09.12.24 and winners notified by no later than 11.12.24.

o Entries received between 09.12.24 and 13.12.24 will be included in Draw 6 which will take place on 16.12.24 and winners notified by no later than 18.12.24.

o Entries received between 16.12.24 and 20.12.24 will be included in Draw 7 which will take place on 23.12.24 and winners notified by no later than 25.12.24.

• The promotion will end at the Nespresso Bar closing time on 20.12.24. The prize draw cannot be accessed/entered via any other method/route.

• There will be no cash or other alternative in lieu of prizes not accepted as presented. The Promoter reserves the right to amend the prize pool in whole or in part in the event of circumstances outside its control. In such an event, the Promoter will offer alternative items of equal or greater value.

• Any images shown are for illustrative purposes only and may vary from the actual prize(s).

• N.B. The Promoter and the Nespresso Bar team reserves the right at their sole discretion to refuse participation to any participants who are anti-social, disruptive, abusive or appear to be under the influence of any intoxicating substance, or to those who have not purchased a qualifying product(s).

5. The entry instructions form part of the promotional Terms and Conditions. By entering, participants agree to accept and be bound by these Terms and Conditions.

6. Due to the nature of the entry mechanic and prizes, participants must be 18 years or over.

7. Maximum one entry per person. The Promoter reserves the right to determine, in its sole and absolute discretion, whether a participant has already entered the draw on any given day.

8. Entries (bulk or otherwise) from trade, agencies, third parties, or automated entries are not permitted and will be disqualified. If it becomes apparent that a participant, or group of participants, are using any means to circumvent this condition such as, and without limitation, using multiple identities, acting fraudulently or dishonestly in the opinion of the Promoter, or otherwise acting in violation of these Terms and Conditions, these participants will be disqualified, and any prize entitlement will be void.

9. Promoter reserves the right to verify the winners, including asking for proof of age, identity and address, and to refuse to award the prize or withdraw prize entitlement where there are reasonable grounds to believe there has been a breach of these Terms and Conditions, or any instructions forming part of this promotion’s entry requirements, or otherwise where a participant has gained an unfair advantage in participating in the promotion or won using fraudulent means.

10. The winners of the Vertuo Creatista machines will be required to provide a suitable UK address and provide contact details and to make arrangements for their prize to be delivered. Any prizes that cannot be delivered or returned due to incorrect details will be deemed as unwanted and withdrawn from the promotion. In such an event, the win will become null and void, and no cash or other alternative will be available. The prize will be sent by special delivery post or courier, via a tracked and signed for service, within 20 working days of confirmation of the winner’s address. All prizes must be accepted as offered by the named recipients. There is no cash or other alternative item, in whole or part available in lieu of the stated prizes. The items are not transferable.

11. The Promoter reserves the right to provide alternative prizes of equal or greater value should circumstances outside its control make this necessary.

12. Promoter’s decision in all matters shall be final and binding.

13. The Promoter reserves the right at its sole discretion to disqualify any entrant found to be tampering with the entry process or the operation of the promotion; or to be acting in any manner deemed by the Promoter to be in violation of the Terms and Conditions; or to be acting in any manner deemed by the Promoter to be disruptive.

15. If, for any reason, any aspect of this promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter may in its sole discretion modify or suspend the promotion or invalidate any affected entries. If an act, omission, event, or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms and Conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.

16. The Promotion and these Terms and Conditions will be governed by the laws of England and Wales but any disputes as to the meaning of these Terms and Conditions will be subject to the exclusive jurisdiction of the participants’ local courts.

17. By taking part in the promotion, the winners agree that the Promoter may contact them to ask whether they want to participate in marketing activities/PR relating to this promotion only. Such publicity may include, without limitation, the entrants’ name and/or if consent given, image or statements made by entrants concerning the promotion and/or prize obtained as part of the promotion. The winners are not obliged to agree to any such request.

18. Subject to the Promoter’s Privacy Policy which can be found at https://www.nespresso.com/uk/en/pages/legal the surname and county of the verified winners will be available upon request by sending an email to: ukrcrc.general@nespresso.com with the subject line “WINNER’S LIST: NESPRESSO BAR BARISTA WEEKLY DRAWS” for a period of three (3) months following the end of the promotion. The Promoter reserves the right to refuse any or all such requests. If the winner objects to their information being published, they can contact the Promoter by emailing: ukrcrc.general@nespresso.com with the subject “WINNER’S LIST: NESPRESSO BAR BARISTA WEEKLY DRAWS”. The Promoter may nevertheless disclose the information to the Advertising Standards Authority if required to do so.

19. Data Protection: The Promoter will only use the personal details supplied for the administration of the promotion and the auditing of the entries where necessary and for no other purpose, unless we have your consent, and you have opted-in to receive future marketing communications or prize PR. As part of this promotion, if you are not opted-in into our general marketing email, you may still receive emails/messages for this promotion only to let you know if you have won and to make arrangements for your prize. The surname and county of the verified winner(s) will be made available as set out in the paragraph above and the winner(s) can object to this by emailing: UKI.Dataprotection@uk.nestle.com. Otherwise, your personal details will at all times be kept confidential, and in accordance with the General Data Protection Regulation (GDPR). Click here for the Promoter’s Privacy Policy https://www.nespresso.com/uk/en/pages/legal. You can request access to your personal data, or have any inaccuracies rectified, or request deletion of data by sending an email to: UKI.Dataprotection@uk.nestle.com. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time. For the purpose of this promotion, requests to delete personal data can only be actioned after the promotion has concluded and the winner(s) accepted their prize. Any data obtained via this promotion will be deleted after three (3) months of the promotional end date with the exception of the winner(s) and reserve(s) whose data will be deleted after fulfilment of the prize.

20. No responsibility can be accepted for any entries that cannot be made, due to technical errors, or any other reason whatsoever.

21. If any of these clauses should be determined to be illegal, invalid, or otherwise unenforceable, then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.

22. If, for any reason, any aspect of this promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter may in its sole discretion modify or suspend the promotion or invalidate any affected entries. If an act, omission, event, or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms and Conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.

23. No responsibility can be accepted for any entries that cannot be made, are incomplete, corrupted, delayed or are not received for any reason whatsoever. The Promoter cannot assume any responsibility or liability for:

• Any faulty or failed electronic data transmissions.

• Communications line failure, regardless of cause, with regard to any equipment, networks, lines, satellites, servers, computers or providers used in any aspect of the promotion.

• Any unauthorised access to the operation of this promotion.

• Inaccessibility or unavailability of the internet or any combination thereof.

Promoter/’we’: Nespresso UK Ltd, Haxby Road, York YO31 8TA

Available from the Nespresso Bar, 74 – 75 Old Broad Street, London EC2M 1QT only.

HOW TO USE:

Customers must order a hot coffee between the stated times during the promotional period. One 10g (approximate weight) scoop of VITAL PROTEINS Marine Collagen will be added free of charge.

TERMS AND CONDITIONS

Customers ordering a coffee between 7:00 am and 12:00 pm (midday) are eligible to receive a free scoop or similar measure (approx. 10g) of VITAL PROTEINS Marine Collagen in their coffee.

This promotion is applicable only to coffees orders placed within the specified time frame.

The promotion cannot be exchanged for cash or any other alternative.

The free Marine collagen offer is subject to availability and while stocks last.

Offer valid at the Nespresso Coffee Bar, 74 – 75 Old Broad St, London EC2M 1QT only and is not available via any other Nespresso channel or any other retailer.

The offer is not valid in conjunction with any other offer except a) the Nespresso Loyalty Card offering ‘Buy 9 Barista made coffees, get the 10th Free’ and/or b) 25% discount can be used in conjunction with the 25p off ‘Bring Your Own Mug’ offer.

Other short-term promotions may be introduced from time to time and will be subject to their own terms of use, i.e. valid for specific dates and may or may not be used in conjunction with other offers. Details of, and terms of use for, all such offers will be published at the time of the promotion going live.

Nespresso reserves the right at its sole discretion to suspend any users found to be attempting to make more than one valid claim by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by Nespresso to be in violation of the Terms and Conditions; or to be acting in any manner deemed by Nespresso to be disruptive. Nespresso also reserves the right to report any activity to the local police if an individual is found to be violating the Terms and Conditions.

In the event of circumstances outside its reasonable control and only where circumstances make this unavoidable, Nespresso reserves the right to cancel or amend the promotion or these Terms and Conditions at any stage but will always endeavour to minimize the effect to participants in an effort to avoid undue disappointment.

Nespresso may in its sole discretion cancel, terminate, modify, or suspend the promotional offers. In the event of the scheme coming to an end the Promoter will announce this at least 30 days before the scheme ends via a message displayed in the Nespresso Bar.

Promoter: Nespresso UK Ltd, Haxby Road, York YO31 8TA

FULL TERMS AND CONDITIONS

The Promoter takes data protection seriously. By entering this promotion, participants confirm that they have read the Promoter’s Privacy Policy and agree to these Terms and Conditions of the promotion. By submitting any information required as part of their participation into the campaign, participants agree to their information being held and processed in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. This promotion is open to customers visiting the Nespresso Coffee Bar, 74 – 75 Old Broad Street, London EC2M 1QT, aged 18 or over only. Excludes employees and their immediate families of Nestlé S.A. and Nespresso, its agents or anyone professionally connected to the promotion.

2. Offer available to the first five (5) customers per day who purchase any ‘Nespresso for Change Please’ Blend Coffee from the Nespresso Coffee Bar, 74 – 75 Old Broad Street, London EC2M 1QT between 08.10.24 and 15.10.24. The promotion will end at closing time each day, or when all allocated stock of baseball caps has been claimed per day, whichever is sooner. Participants are required to purchase at least one qualifying coffee but can only receive a maximum of one Nespresso for Change Please Baseball Cap per day. The caps will be given to the qualifying participants with their coffee order, subject to availability, whilst stocks last. The gift cannot be exchanged for cash or product of equivalent value. Not valid in conjunction with any other offer and cannot be claimed via any other Nespresso outlet or retailer. Images are for illustrative purposes only and may vary from the actual item available.

Maximum one offer per person. Nespresso reserves the right to amend the complimentary item in the event of unforeseen circumstances outside its control. Any customers who purchase a Nespresso for Change Please Blend coffee after the fifth (5th) Baseball cap has been awarded for the day will not qualify for the offer.

3. Nespresso reserves the right at its sole discretion to suspend any user found to be attempting to make more than one claim by tampering with the operation of the promotion, using multiple identities or to be acting in any manner deemed by Nespresso to be in violation of the Terms and Conditions; or to be acting in any manner deemed by Nespresso to be disruptive. Nespresso also reserves the right to report any activity to the local police if an individual is found to be violating the Terms and Conditions.

5. All Nespresso products are subject to availability, whilst stocks last.

6. At all times during the promotion, Nespresso reserves the right to perform internal checks relating to the Nespresso Member to ensure the integrity of the promotion.

7. Only completed purchases made by no later than boutique closing time on 15.10.24 will have a chance to qualify for the offer. Nespresso does not accept responsibility for any late applications or any communications line failure, regardless of cause, or inaccessibility or unavailability of the internet.

8. If any of these clauses should be determined to be illegal, invalid, or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.

9. The Promotion and these Terms and Conditions will be governed by the laws of the participating country and any disputes as to the meaning of these Terms and Conditions will be subject to the exclusive jurisdiction of the participant’s local courts.

10. In the event of circumstances outside the reasonable control of the Promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these Terms and Conditions, at any stage, but will always endeavour to minimize the effect to participants in order to avoid undue disappointment.

For further information regarding this offer, please contact the Nespresso on Freephone 0800 442 442 (UK), or 1800 812 660 (ROI).

Promoter: Nespresso UK Ltd, Haxby Road, York YO31 8TA

T&Cs: Buy 9 coffees, get your 10th FREE.

1. Valid when nine (9) stamps have been collected on a single card. Stamps available for barista made beverages only.

2. Maximum one person/user per collector card. Collector cards cannot be shared.

3. Maximum two stamps per person, per card, per order.

4. Offer available at the Nespresso Coffee Bar, 74 – 75 Old Broad St, London EC2M 1QT only.

5. Only original completed loyalty cards can be used to redeem the free coffee.

6. Completed cards must be signed, dated, and initialed by a member of Nespresso team.

7. Multiple cards that make up nine (9) stamps will not be accepted.

8. Some offers may be combined with this free coffee offer. Participants should check with a member of the Nespresso team for the latest available offers that can or cannot be used in conjunction with the loyalty card.

9. This card has no cash value and cannot be exchanged for cash or any other item.

10. Nespresso may in its sole discretion cancel, terminate, modify, or suspend the promotional offer. In the event of the scheme coming to an end the Promoter will announce this at least 30 days before the scheme ends via a message displayed in the Nespresso Bar.

Promoter: Nespresso UK Ltd, Haxby Road, York YO31 8TA

Available from the Nespresso Bar, 74 – 75 Old Broad Street, London EC2M 1QT only.

The following offers will be available to specified Nespresso Members. Only one offer per person/per transaction. All Nespresso items are subject to availability. These offers are not valid via any other outlet or retailer. Offers cannot be used in conjunction with any other offer except a) the Nespresso Loyalty Card (Buy 9 Barista made coffees, get your 10th FREE) and/or b) 25p off when you bring your own mug. See below for details and terms and conditions.

HOW TO USE:

Offer 1: 25% off all coffees for active Nespresso customers

Customers are required to have, or download, the Nespresso App and able to show their active membership status screen at checkout at the Nespresso Bar. 25% discount can be used in conjunction with the 25p off ‘Bring Your Own Mug’ offer. Cannot be used in conjunction with any other offer unless specifically stated. Maximum two coffee purchases/discounts per single transaction.

Offer 2: 25% off for Blue Light customers – police, nurses, doctors, fire and rescue and social workers

TERMS AND CONDITIONS

Offer valid for qualifying UK & ROI groups as outlined above and cannot be claimed by any other customers.

Offers not valid in conjunction with any other offer except a) the Nespresso Loyalty Card offering ‘Buy 9 Barista made coffees, get the 10th Free’ and/or b) 25% discount can be used in conjunction with the 25p off ‘Bring Your Own Mug’ offer.

Offer valid for use at the Nespresso Coffee Bar, 74 – 75 Old Broad St, London EC2M 1QT only and is not available via any other Nespresso channel or any other retailer.

Maximum two coffee purchases per single transaction when using the Nespresso App.

Maximum one purchase per person per Blue Light card per transaction.

The offer is for use by the specified groups only and should not be shared or published.

Promoter: Nespresso UK Ltd, Haxby Road, York YO31 8TA

Terms and Conditions - Offers & Promotions

1. This promotion is open to specially selected Nespresso Members residing in the UK, Channel Islands, Isle of Man and Republic of Ireland, aged 18 or over only. Excludes employees and their immediate families of Nestlé S.A. and Nespresso, its agents or anyone professionally connected to the promotion.

2. The offer is available to qualifying participants who purchase any accessory or 50 capsules or more in a single transaction on-line at www.nespresso.com only. The offer is not available via any other Nespresso channel or any other retailers. The promotion will run from 09:00 on 16.04.2025 to 23:59 on 17.04.2025, subject to availability, whilst stocks last. The promotion will end at 23:59 on 17.04.25, or when all allocated stock (5000 units) of the complimentary gifts has been claimed, whichever is sooner.

3. The offer is limited to one offer per qualifying Nespresso Member. The promotion only applies to orders placed for the minimum order quantity, or more, of Nespresso capsules as stated within the promotional email at participating channels during the stated promotional period and cannot be applied retrospectively.

N.B. Recurring Orders do not count towards this offer.

4. Nespresso reserves the right at its sole discretion to suspend any user found to be attempting to make more than one claim by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by Nespresso to be in violation of the Terms and Conditions; or to be acting in any manner deemed by Nespresso to be disruptive. Nespresso also reserves the right to report any activity to the local police if an individual is found to be violating the Terms and Conditions.

5. How to claim:

- Participants must visit the Nespresso website at www.nespresso.com, find the hidden Easter Egg icon and click on it. The offer will automatically be applied when they complete their qualifying order. The cost of the Nespresso Chocolates will be deducted at checkout. Offer not available via any other Nespresso channels or any other retailer.

The complimentary gift of one box of Nespresso Dark Chocolates (SKU 127706) will be applied automatically to the qualifying purchase.

- Offer available to existing Nespresso Members only.

6. At all times during the promotion, Nespresso reserves the right to perform internal checks relating to the Nespresso Member to ensure the integrity of the promotion.

7. Only completed purchases made by no later than 23:59 on 17.04.2025 will qualify for the offer. Nespresso does not accept responsibility for any late applications or any communications line failure, regardless of cause, or inaccessibility or unavailability of the internet. In the event of circumstances beyond its control, Nespresso reserves the right to offer alternative item(s) of equal or greater value in lieu of the advertised offer.

8. Those making claims on behalf of a company or business must be authorised to do so.

9. If a participant returns their qualifying items/capsules within 14 days of the purchase date, their ability to claim the complimentary gift(s) will become null and void. If the complimentary gift(s) has already been dispatched, these must be returned unused and in their original packaging within 14 days of receipt at the participant’s own cost.

10. All Nespresso products are subject to availability.

11. Data Protection: The Promoter will only use the personal details supplied for the administration of the promotion and the auditing of orders where necessary and for no other purpose unless we have your consent, and you have opted-in to receive future marketing communications. As part of this promotion, if you are not opted-in into our general marketing email, you may still receive emails/messages for this promotion only to let you know if there are any issues with your order. Otherwise, your personal details will at all times be kept confidential, and in accordance with the General Data Protection Regulation (GDPR). Click here for the Promoter’s Privacy Policy https://www.nespresso.com/uk/en/pages/legal. You can request access to your personal data, or have any inaccuracies rectified, or request deletion of data by sending an email to: UKI.Dataprotection@uk.nestle.com. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time. For the purpose of this promotion, requests to delete personal data can only be actioned after the promotion has concluded.

12. The Promotion and these Terms and Conditions will be governed by the laws of the participating country and any disputes as to the meaning of these Terms and Conditions will be subject to the exclusive jurisdiction of the participants’ local courts.

13. If any of these clauses should be determined to be illegal, invalid, or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.

14. In the event of circumstances outside its reasonable control and only where circumstances make this unavoidable, Nespresso reserves the right to cancel or amend the promotion or these Terms and Conditions at any stage but will always endeavour to minimize the effect to participants in an effort to avoid undue disappointment.

For further information regarding this offer, please contact the Nespresso on Freephone 0800 442 442 (UK), or 1800 812 660 (ROI).

Promoter/’we’: Nespresso UK Ltd, Haxby Road, York YO31 8TA

NESPRESSO APRIL CREDIT OFFER

GET £10 OFF WHEN YOU BUY 150 CAPSULES – PROMO CODE: EGG10*

GET £15 OFF WHEN YOU BUY 180 CAPSULES – PROMO CODE: EGG15*

GET £10 OFF WHEN YOU BUY 180 CAPSULES – PROMO CODE: WEEKEND*

GET £15 OFF WHEN YOU BUY 210 CAPSULES – PROMO CODE: EASTER*

GET £10 OFF WHEN YOU BUY 260 CAPSULES – PROMO CODE: BUNNY*

GET £15 OFF WHEN YOU BUY 290 CAPSULES – PROMO CODE: BASKET*

GET £10 OFF WHEN YOU BUY 150 VERTUO CAPSULES – PROMO CODE: EGGCUP10*

GET £15 OFF WHEN YOU BUY 180 VERTUO CAPSULES – PROMO CODE: EGGCUP15*

GET £5 OFF WHEN YOU BUY 50 CAPSULES – PROMO CODE: EGGFIVE*

GET £20 OFF WHEN YOU BUY 130 CAPSULES – PROMO CODE: TWENTY*

GET £5 OFF WHEN YOU BUY 80 VERTUO CAPSULES – PROMO CODE: RABBIT*

GET £15 OFF WHEN YOU BUY 180 VERTUO CAPSULES – PROMO CODE: RABBIT15*

*T&Cs/exclusions apply. Offer not valid for orders containing Limited Edition capsules or Recurring Orders. Ends 23:59 on 25.04.25. See below for details.

*Abridged Terms and Conditions: Open to UK, CI, IoM and ROI, 18+. Customers may choose only one of the available offers as outlined in this promotional email. Offers available when the required number and type of capsules are purchased online, via the App, by phone, or in a Nespresso Boutique in a single transaction between 15.04.25 and 23:59 on 30.04.25, and the relevant promotional code is applied at the checkout. This offer is linked to participants’ Nespresso Member number and can only be redeemed once. The discount cannot be exchanged for cash. Offer not available via any other retailer. Not valid in conjunction with any other offer. Offer cannot be used for orders that include any Limited-Edition capsules. Offer available to Recurring Order customers who place an additional order for the required number of capsules. For further details of how to claim, and full terms and conditions, visit Nespresso.com. Ref: 10208

Promoter: Nespresso UK Ltd, Haxby Road, York YO31 8TA

FULL TERMS AND CONDITIONS

Nespresso takes data protection seriously. By participating in this promotion, participants confirm that they have read the Promoter’s Privacy Policy and agree to these Terms and Conditions of the promotion. By submitting any information required as part of their participation in the campaign, participants agree to their information being held and processed in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. This promotion is open to Nespresso Members residing in the UK, CI, IoM and ROI, aged 18 or over only. Excludes employees and their immediate families of Nestlé S.A. and Nespresso, its agents or anyone professionally connected to the promotion.

2. The offer is available to qualifying participants for use against qualifying purchases as stated in the promotional email, from one of the participating Nespresso channels. The offer will be valid from 15.04.25 to 23:59 on 30.04.25. No alternatives will be available in lieu of any discount not used by the stated valid date. Any purchases made outside the promotional period will not qualify for the offer. Offer not available via any other retailers.

N.B. The discount code cannot be used for orders that contain Limited-Edition capsules available at the time. These include Arpeggio Extra (Ref. 7052.5), Oatly (Ref. 7270.5), White Chocolate & Strawberry (Ref. 7069.5), Café Florian (Ref. 7920.2), Hawaii Kona Vertuo (Ref. 7071.5) and Original Line (Ref. 7904.5), Barista Creations Pistachio Ice Vertuo (Ref. 7068.5) and Original Line (Ref. 7906.5).

The offer cannot be used for Recurring Orders but can be used by Recurring Order customers who place an additional order for the required number and type of capsules.

3. The offer is limited to one use per qualifying Nespresso Member during the stated promotional period and cannot be applied retrospectively.

4. Nespresso reserves the right at its sole discretion to suspend any user found to be attempting to make more than one valid claim by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by Nespresso to be in violation of the terms and conditions; or to be acting in any manner deemed by Nespresso to be disruptive. Nespresso also reserves the right to report any activity to the local police if an individual is found to be violating the Terms and Conditions.

5. How to claim:

- Qualifying Nespresso Members are required to add the qualifying number and type of capsules only to the basket and apply the special promotional code at checkout. The relevant discount will be deducted from the basket at checkout. Offer valid for a maximum of one discounted order per customer throughout the duration of the promotional period.

6. At all times during the promotion, Nespresso reserves the right to perform internal checks relating to the Nespresso Member to ensure the integrity of the promotion.

7. Any purchases made outside of the promotional date/times will not be eligible for the offer. Nespresso does not accept responsibility for any late applications or any communications line failure, regardless of cause, or inaccessibility or unavailability of the internet.

8. Those making claims on behalf of a company or business must be authorised to do so.

9. If a participant returns their capsules within 14 days, the total value will be refunded at the discounted price.

10. All Nespresso products are subject to availability.

11. The Promotion and these Terms and Conditions will be governed by the laws of the participating country but any disputes as to the meaning of these Terms and Conditions will be subject to the exclusive jurisdiction of the participant’s local courts.

12. If any of these clauses should be determined to be illegal, invalid, or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.

13. In the event of circumstances outside its reasonable control and only where circumstances make this unavoidable, Nespresso reserves the right to cancel or amend the promotion or these Terms and Conditions at any stage but will always endeavour to minimize the effect to participants in an effort to avoid undue disappointment.

14. Data Protection: Nespresso will only use the personal details supplied for the administration of this promotion and no other purpose, unless we have your consent/you have opted-in to receive future marketing communications. Your personal details will at all times be kept confidential, and in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 as applicable. Click here for the Promoter’s Privacy Policy https://www.nespresso.com/uk/en/pages/legal. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time. You can request access to your personal data, or have any inaccuracies rectified, or request deletion of data by sending an email to: Ukcrc.General@nespresso.com.

For further information regarding this offer, please contact the Nespresso on Freephone 0800 442 442 (UK), or 1800 812 660 (ROI).

Promoter/’we’: Nespresso UK Ltd, Haxby Road, York YO31 8TA

FULL TERMS AND CONDITIONS

Nespresso takes data protection seriously. By participating in this promotion, participants confirm that they have read the Promoter’s Privacy Policy and agree to these Terms and Conditions of the promotion. By submitting any information required as part of their participation into the campaign, participants agree to their information being held and processed in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. This promotion is open to residents of the UK, CI, IoM & ROI, aged 18 or over only. Excludes employees and their immediate families of Nestlé S.A. and Nespresso, its agents or anyone professionally connected to the promotion.

2. Offer available to contacted recipients of the promotional email who activate a new Nespresso Coffee Credit Subscription and place their first order between 01.04.25 and 23:59 on 30.06.25 via the Nespresso Customer Relationship Centre on 0800 442 442 (UK) or 1800 812 660 (ROI) only. Customers who place an order for the required number of capsules as stated in the promotional email and use the promotional code provided will receive £15/€15 off their first three (3) orders.

- The discount cannot be exchanged for cash and is not available via any other Nespresso channel or via any other retailer.

3. The promotion only applies to orders placed for their chosen plan from the stated Nespresso channel during the promotion dates and cannot be applied retrospectively.

4. Nespresso reserves the right at its sole discretion to suspend any user found to be attempting to make more than one valid claim by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by Nespresso to be in violation of the Terms and Conditions; or to be acting in any manner deemed by Nespresso to be disruptive. Nespresso also reserves the right to report any activity to the local police if an individual is found to be violating the Terms and Conditions.

5. HOW TO CLAIM

- Participants are required to activate a Nespresso Coffee Credit Subscription (any plan) via the Nespresso Customer Relationship Centre on 0800 442 442 (UK) or 1800 812 660 (ROI) between 01.04.25 and 23:59 on 30.06.25 to qualify for the offer.

- The offer will be applied at checkout when the relevant promotional code is used.

- The offer cannot be claimed via any other Nespresso channel or any other retailer.

How long does the Nespresso Coffee Credit Subscription last?

- The Nespresso Coffee Credit Subscription will go on for as long as the participant continues to make their monthly payments, and the contract will continue to roll until cancelled. Credit/Debit Card is required at sign-up. The discount code will become invalid after three (3) uses (maximum one use per qualifying order placed). The Subscription plan can be terminated at any point by contacting the Nespresso Customer Relationship Centre on 0800 442 442 (UK) or 1800 812 660 (ROI), by sending an email confirmation to one@nespresso.com or using the “Cancel” function in “My Account”.

- In the event of the chosen subscription plan being terminated before the third (3rd) coffee order has been received, participants are unable to claim any cash or other alternative in lieu of the unused discount.

6. At all times during the promotion, Nespresso reserves the right to perform internal checks relating to the Nespresso Member to ensure the integrity of the promotion.

7. Maximum of one offer per qualifying participant throughout the duration of the promotion. The Promoter reserves the right at its sole discretion to disqualify any individual found to be attempting to circumvent this clause by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by the Promoter to be in violation of the Terms and Conditions; or to be acting in any manner deemed by the Promoter to be disruptive. The offer cannot be used in conjunction with any other offer and is not available via any other Nespresso channel or any other retail outlets.

8. Those making claims on behalf of a company or business must be authorised to do so.

9. All Nespresso products are subject to availability.

10. Data Protection: Nespresso will only use the personal details supplied for the administration of this promotion and no other purpose, unless we have your consent/you have opted-in to receive future marketing communications. Your personal details will at all times be kept confidential, and in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 as applicable. Click here for the Promoter’s Privacy Policy https://www.nespresso.com/uk/en/pages/legal. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time. You can request access to your personal data, or have any inaccuracies rectified, or request deletion of data by sending an email to: Ukcrc.General@nespresso.com.

11. If any of these clauses should be determined to be illegal, invalid, or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.

13. In the event of circumstances outside the reasonable control of the Promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these Terms and Conditions, at any stage, but will always endeavour to minimize the effect to participants in order to avoid undue disappointment.

For further information regarding this offer, please contact the Nespresso on Freephone 0800 442 442 (UK), or 1800 812 660 (ROI).

Promoter: Nespresso UK Ltd, Haxby Road, York YO31 8TA

FULL TERMS AND CONDITIONS

Nespresso takes data protection seriously. By participating in this promotion, participants confirm that they have read the Promoter’s Privacy Policy and agree to these Terms and Conditions of the promotion. By submitting any information required as part of their participation into the campaign, participants agree to their information being held and processed in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Offer available to contacted recipients of the promotional email who activate a new Nespresso Plus Auto-Delivery subscription and place their first order between 31.03.25 and 23:59 on 30.06.25 via Nespresso.com or the Nespresso App. Customers who place an order for the required number of capsules as stated in the promotional email and use the promotional code provided will receive £15/€15 off their first three (3) orders.

- The discount cannot be exchanged for cash and is not available via any other Nespresso channel or via any other retailer.

3. The promotion only applies to orders placed for the number of capsules from the stated Nespresso channels during the promotion dates and cannot be applied retrospectively.

4. Nespresso reserves the right at its sole discretion to suspend any user found to be attempting to make more than one valid claim by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by Nespresso to be in violation of the Terms and Conditions; or to be acting in any manner deemed by Nespresso to be disruptive. Nespresso also reserves the right to report any activity to the local police if an individual is found to be violating the Terms and Conditions.

5. HOW TO CLAIM

- Participants are required to activate a Nespresso Plus Auto-Delivery Subscription for 50 or more capsules via Nespresso.com or the Nespresso App, between 31.03.25 and 23:59 on 30.06.25 to qualify for the offer.

- The offer will be applied at checkout when the relevant promotional code is used.

How long does the Nespresso Auto Delivery Subscription last?

- The Nespresso Auto Delivery Subscription will go on for as long as the participant continues to make their monthly payments, and the contract will continue to roll until cancelled. Credit/Debit Card is required at sign-up. The discount code will become invalid after three (3) uses (maximum one use per qualifying order placed). The Subscription Plan can be terminated at any point by contacting the Nespresso Customer Relationship Centre on 0800 442 442 (UK) or 1800 812 660 (ROI), by sending an email confirmation to one@nespresso.com or using the “Cancel” function in “My Account”.

- In the event of the subscription plan being terminated before the third (3rd) coffee order has been received, participants are unable to claim any cash or other alternative in lieu of the unused discount.

6. At all times during the promotion, Nespresso reserves the right to perform internal checks relating to the Nespresso Member to ensure the integrity of the promotion.

8. Those making claims on behalf of a company or business must be authorised to do so.

9. All Nespresso products are subject to availability.

For further information regarding this offer, please contact the Nespresso on Freephone 0800 442 442 (UK), or 1800 812 660 (ROI).

Promoter: Nespresso UK Ltd, Haxby Road, York YO31 8TA

FULL TERMS AND CONDITIONS

1. This promotion excludes employees and their immediate families of Nestlé S.A. and Nespresso, its agents or anyone professionally connected to the promotion.

2. Open to all guests who attend a Nespresso Masterclass at the Glasgow Boutique between 15.04.25 and 16.04.25. Offer of one free Caran d’Ache Fixpencil will be available to participants who attend a Nespresso Masterclass and purchase three (3) or more sleeves of coffee including at least one (1) sleeve of Hawaii Kona. The offer is valid for use on the same day as attending the Masterclass and cannot be used retrospectively. The promotion will end at Boutique closing time on 16.04.25, or when all allocated stock of the qualifying capsules has been depleted, whichever is sooner.

3. Maximum one (1) offer/complimentary gift per person. The promotion only applies to purchases as outlined above and cannot be applied retrospectively.

4. Nespresso reserves the right at its sole discretion to suspend any person found to be attempting to make more than one claim by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by Nespresso to be in violation of the Terms and Conditions; or to be acting in any manner deemed by Nespresso to be disruptive. Nespresso also reserves the right to report any activity to the local police if an individual is found to be violating the Terms and Conditions.

5. HOW TO CLAIM:

Via the participating Nespresso Boutique at 60 – 62 Buchanan Street, Glasgow G1 3JE only

- Participants are required to attend a Nespresso Masterclass between 15.04.25 and 16.04.25.

- The offer of one complimentary Caran d’Ache Fixpencil will be available to participants who attend a Nespresso Masterclass and purchase three (3) or more sleeves of coffee including at least one (1) sleeve of Nespresso Hawaii Kona, subject to availability, whilst stocks last. Maximum of one complimentary gift per person.

- The offer is valid for use on the same day as attending the Masterclass and cannot be claimed retrospectively.

6. At all times during the promotion, Nespresso reserves the right to perform internal checks relating to the Nespresso Member to ensure the integrity of the promotion.

7. Only completed purchases made by no later than 16.04.25 will qualify for the offer. The complimentary gift and Nespresso Hawaii Kona capsules are subject to availability, whilst stocks last. The offer will end at boutique closing time on 16.04.25. Nespresso does not accept responsibility for any late applications or any communications line failure, regardless of cause, or inaccessibility or unavailability of the internet.

8. Those making claims on behalf of a company or business must be authorised to do so.

9. All Nespresso products are subject to availability.

For further information regarding this offer, please contact the Nespresso on Freephone 0800 442 442 (UK).

Promoter/’we’: Nespresso UK Ltd, Haxby Road, York YO31 8TA

FULL TERMS AND CONDITIONS

1.            Open to UK, CI, IoM & ROI residents aged 18 or over, excluding employees of Nestlé UK Ltd and Nespresso UK and their immediate families, its agents or anyone else professionally connected with the promotion.

2.            Only one entry per person via the participating social media pages throughout the duration of the promotion. The Promoter reserves the right at its sole discretion to disqualify any individual found to be attempting to circumvent this clause by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by the Promoter to be in violation of the Terms and Conditions; or to be acting in any manner deemed by the Promoter to be disruptive. Participants may enter via the official participating Instagram or Facebook pages only.

3.            No purchase necessary.

4.            There is one (1) prize available to be won, consisting of the following items:

One (1) Pink Nespresso Vertuo POP machine.

Two (2) sleeves of White Chocolate Strawberry capsules.

No cash or other alternative will be available in lieu of the stated prize except in the event of circumstances beyond its control, the Promoter reserves the right to offer an alternative prize, in whole or part, of equal or greater value. Images are for illustrative purposes only and may vary from the actual items sent.

HOW TO ENTER:

•              Participants will require an Instagram or Facebook account to enter and must ensure that their entries are set to ‘Public’. Participants who do not already have an Instagram or Facebook account may open one at www.instagram.com or www.facebook.com by following the instructions and reading the relevant terms and conditions.

•              Entry will be via Instagram or Facebook only by commenting in response to the question posed. Entrants must ensure their account is set to ‘Public’ to allow their entry to be included in the prize draw. The winner will be the first qualifying entry drawn at random from all valid entries made via the participating social media pages only by 23:59 on 25.04.25.  Maximum of one entry per person will be included in the draw in total. The prize draw is common across Instagram and Facebook and all qualifying entries made by the stated closing date will be pooled into one (1) draw for a chance to win one (1) prize. The winner’s social media name will be announced in the original promotion post(s) within seven (7) days of the closing date. The winner will be required to contacted us via a private message within five (5) working days of the winner notification with their contact details to arrange their prize.   

•              By participating entrants understand and agree to their comments being publicly displayed on the participating social media page(s).  Such entries may be attributed to the original entrant using their name as provided with their entry, or as shown on their Instagram account.

•              Comments must not infringe the copyright or other intellectual property rights of any third party. The Promoter reserves the right to remove any comments it deems to be:

i. Violent, negative or/and discriminative of any ethnic, racial, gender, religious, professional or age group, or be profane or obscene;

ii. Promote or be about the use of illegal drugs, tobacco, firearms/weapons, any activities that may appear unsafe or dangerous, or any particular political agenda or message;

iii. Be offensive or be about hate;

iv. Defame, misrepresent or contain negative remarks about the Promoter or its products, other people, products or companies;

v. Contain trademarks owned by others or advertise or promote any brand or product of any kind, without permission;

vi.  Contain copyrighted materials owned by others (including photographs, sculptures, paintings and other works of art or images published on or in websites, television, movies or other media or musical "samples") without permission;

vii.  Contain materials embodying the names, likenesses, photographs, or other indicia identifying any person, living or dead, other than the participant, without permission;

viii. Communicate messages or images inconsistent with the positive images and/or goodwill to which the Promoter wishes to associate;

ix. Depict, and cannot itself be in, violation of any law.

5.            The Promoter reserves the right at its sole and absolute discretion to immediately and permanently remove any comments or posts on its official social media page(s) that it deems to be distasteful, degrading or will in any way cause offence.  Comments should not mention or tag another person except where the entrant has obtained express permission to publicly share that person’s social media name.  All entries must conform to the participating social media platform’s guidelines and terms and conditions.

6.            The winner will be drawn at random using an independently verified computer programme from all valid entries received by the stated closing date as outlined above. The Promoter reserves the right at its sole discretion to disqualify any individual found to be attempting to tamper with the operation of the promotion, setting up multiple accounts, aliases, using multiple identities or to be acting in any manner deemed by the Promoter to be in violation of the Terms and Conditions; or to be acting in any manner deemed by the Promoter to be disruptive. Entries (bulk or otherwise) from trade, agencies, third parties, or automated entries are not permitted and will be disqualified.

7.            The Promoter reserves the right to remove any entrant from the prize draw whose social media name or photo it deems to be offensive, or it believes may cause offence to other participants.

8.            Prize draw closes at 23:59 on 25.04.25. Participation is via the method as outlined in Clause 4 above only. No postal or other entry method is available.

9.            The prize draw will take place using an independently verified random computer number  generator within seven (7) days of the closing date and the winner will be notified via the original social media platform used to enter.  The winner will be required to contact the Promoter via a Private Message to provide contact details and to make arrangements for their prize to be delivered. Whilst all reasonable steps will be taken to contact the winner, if this cannot be achieved within a further 14 days and after three attempts, the Promoter reserves the right to cancel the prize entitlement and award the prize to a reserve winner who will be drawn at the same time as the original winner. If the reserve winner does not respond within 14 days of being notified and after three attempts, the prize entitlement will be withdrawn, and the prize removed from the promotion.  On completion of the validation process, the prize will be sent by special delivery post or courier, via a tracked and signed for service, within 14 days of confirmation of the winner’s address.  No cash or other alternatives in whole or part, will be available.   

10.         The Promoter reserves the right to withdraw or amend this promotion in the event of any unforeseen circumstances outside its reasonable control but will use all reasonable endeavours to minimise the effect to participants to avoid undue disappointment.

11.         The promotion and these Terms and Conditions will be governed by the laws of England and Wales and any disputes as to the meaning of these Terms and Conditions will be subject to the exclusive jurisdiction of the participants’ local courts.

12.         The decision of the Promoter in all matters connected to this draw is final and binding.

13.         The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prizes, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.

14.         The Promoter reserves the right to verify the winner and to refuse to award the prize or withdraw prize entitlement where there are reasonable grounds to believe there has been a breach of these Terms and Conditions, or any instructions forming part of this promotion’s entry requirements, or otherwise where a participant has gained an unfair advantage in participating in the promotion or won using fraudulent means.

15.         By taking part in the promotion, the winner agrees that the Promoter may contact them to ask whether they want to participate in marketing activities/PR relating to this promotion only.  Such publicity may include, without limitation, the entrants’ name and/or if consent given, image or statements made by entrants concerning the promotion and/or prize obtained as part of the promotion. The winner is not obliged to agree to any such request.

16.          Subject to the Promoter’s Privacy Policy which can be found at Policy https://www.nestle.co.uk/en-gb/privacypolicy, the surname and county of the verified winner will be available upon request by sending an email to: consumer.services@uk.nestle.com with the subject line “WINNER’S LIST: NESPRESSO PINK POP SOCIAL MEDIA PRIZE DRAW” for a period of three (3) months following the end of the promotion. The Promoter reserves the right to refuse any or all such requests. When contacting this email address, your request will be actioned in line with Nestlé’s Privacy Policy. If the winner objects to their information being published, then they can contact the Promoter by emailing: UKI.Dataprotection@uk.nestle.com with the subject line “WINNER’S LIST: NESPRESSO PINK POP SOCIAL MEDIA PRIZE DRAW”.  We may nevertheless disclose the information to the Advertising Standards Authority if required to do so.   

17.         Data Protection: The Promoter will only use the personal details supplied for the administration of the promotion and the auditing of the entries where necessary and for no other purpose, unless we have your consent, and you have opted-in to receive future marketing communications or prize PR. As part of this promotion, if you are not opted-in into our general marketing email, you may still receive emails/messages for this promotion only to let you know if you have won and to make arrangements for your prize delivery. The surname and county of the verified winner(s) will be made available as set out in the paragraph above and any winner can object to this by emailing: Ukcrc.General@nespresso.com. Otherwise, your personal details will at all times be kept confidential, and in accordance with the General Data Protection Regulation (GDPR). For the Promoter’s Privacy Policy see https://www.nespresso.com/uk/en/pages/legal. You can request access to your personal data, or have any inaccuracies rectified, or request deletion of data by sending an email to: Ukcrc.General@nespresso.com. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time. For the purpose of this promotion, requests to delete personal data can only be actioned after the promotion has concluded and the winner(s) accepted their prize. Any data obtained via this promotion will be deleted after three (3) months of the promotional end date with the exception of the winner(s) and reserve(s) whose data will be deleted after fulfilment of the prize.   

18.          No responsibility can be accepted for any entries that cannot be made, are incomplete, corrupted, delayed or are not received for any reason whatsoever. The Promoter cannot assume any responsibility or liability for:

•              Any faulty or failed electronic data transmissions.

•              Communications line failure, regardless of cause, with regard to any equipment, networks, lines, satellites, servers, computers or providers used in any aspect of the promotion.

•              Any unauthorised access to the operation of this promotion.

•              Inaccessibility or unavailability of the internet or Instagram or Facebook, or any combination thereof.

19.        All normal Internet connection charges associated with the submission of an entry to the promotion shall be the entrant’s responsibility.

20.         This promotion is in no way sponsored, endorsed, or administered by, or associated with Instagram. Entrants accept and understand that they are providing their information to the Promoter, and that Instagram and Facebook have no liability for any element of this promotion. Furthermore, any questions, comments or complaints regarding the promotion will be directed to the Promoter only.

21.          Any person posting, or seen to be posting, comments to the participating social media pages, or elsewhere during the promotion that are considered bullying, spiteful or upsetting to other participants, fans of the participating pages, or directly aimed at the Promoter, will have their comments removed and will be disqualified from the promotion. The Promoter reserves the right to alert Instagram to any such behaviour, which may result in the person’s account being frozen pending investigation.

22. Privacy Policy

As the promotion is run using Instagram and Facebook, their privacy policy will also apply. See above for the Promoter’s Privacy policy.

23.         To ensure fairness and the integrity of the promotion to all participants, the Promoter will not enter into discussions regarding the running of this promotion via social media but will respond to questions via Ukcrc.General@nespresso.com.

24.         If any of these clauses should be determined to be illegal, invalid, or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.

25.         If, for any reason, any aspect of this promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter may in its sole discretion modify or suspend the promotion or invalidate any affected entries. If an act, omission, event, or circumstance occurs, which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms and Conditions the Promoter will not be liable for any failure to perform, or delay in performing its obligation but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.

Promoter/’We’: Nespresso UK Ltd, Haxby Road, York YO31 8TA    

FULL TERMS AND CONDITIONS

3. Participants may choose one offer as outlined in the promotion email received. Offers available from 15:00 on 07.04.25 to 23:59 on 15.04.25, subject to availability. The promotion will end at 23:59 on 15.04.25, or when all allocated stock of the qualifying items and complimentary gifts have been depleted, whichever is sooner. Some items may be deleted before others. In the event of out of stocks of the allocated items, no cash or other alternative will be available, and the promotion will end. Maximum one offer per Nespresso Member.

Available for orders via Nespresso.com, Nespresso Customer Call Centre, or the Nespresso App only when the qualifying number and type of capsules are purchased in a single transaction and the promotional code applied at checkout.

N.B. Promotional Codes are for use by the recipient of the original email and should not be shared, copied, or published.  

Images are for illustrative purposes only and may vary from the actual items sent.

4. The offer is limited to one offer per qualifying Nespresso Member. The promotion only applies to orders placed for the number and type of Nespresso capsules as stated above at participating channels during the stated promotional period and cannot be applied retrospectively. This offer cannot be used in conjunction with any other offer.

5. Nespresso reserves the right at its sole discretion to suspend any user found to be attempting to make more than one claim by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by Nespresso to be in violation of the Terms and Conditions; or to be acting in any manner deemed by Nespresso to be disruptive. Nespresso also reserves the right to report any activity to the local police if an individual is found to be violating the Terms and Conditions.

6. How to claim:

- Participants must add the qualifying number and type of capsules to the basket and apply the special promotional code at checkout. The relevant free gift will be added at checkout, subject to availability, whilst stocks last. In the event of stock of the stated items being depleted, no other item or alternative will be available. In such an event, participants may choose to cancel their order.

- Participants must visit the Nespresso website at www.nespresso.com and complete their purchase online or use the promotional code when they place their order via the Nespresso App or the Nespresso Customer Call Centre on 0800 442 442 (UK) or 1800 812 660 (ROI).

7. At all times during the promotion, Nespresso reserves the right to perform internal checks relating to the Nespresso Member to ensure the integrity of the promotion.

8. Only completed purchases made by the stated end date, or whilst stocks of the stated items remain available will qualify for the offer. Nespresso does not accept responsibility for any late applications or any communications line failure, regardless of cause, or inaccessibility or unavailability of the internet. In the event of circumstances beyond its control, Nespresso reserves the right to offer alternative item(s) of equal or greater value in lieu of the advertised item(s).

9. Those making claims on behalf of a company or business must be authorised to do so.

10. If a participant returns their qualifying capsules within 14 days of the purchase date, their ability to claim the complimentary gift(s) will become null and void. If the complimentary gift(s) has already been dispatched, these must be returned unused and in their original packaging within 14 days of receipt at the participant’s own cost.

11. All Nespresso products are subject to availability.

12. Data Protection: The Promoter will only use the personal details supplied for the administration of the promotion and the auditing of orders where necessary and for no other purpose unless we have your consent, and you have opted-in to receive future marketing communications. As part of this promotion, if you are not opted-in into our general marketing email, you may still receive emails/messages for this promotion only to let you know if there are any issues with your order. Otherwise, your personal details will at all times be kept confidential, and in accordance with the General Data Protection Regulation (GDPR). Click here for the Promoter’s Privacy Policy https://www.nespresso.com/uk/en/pages/legal. You can request access to your personal data, or have any inaccuracies rectified, or request deletion of data by sending an email to: UKI.Dataprotection@uk.nestle.com. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time. For the purpose of this promotion, requests to delete personal data can only be actioned after the promotion has concluded.

13. The Promotion and these Terms and Conditions will be governed by the laws of the participating country and any disputes as to the meaning of these Terms and Conditions will be subject to the exclusive jurisdiction of the participants’ local courts.

14. If any of these clauses should be determined to be illegal, invalid, or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.

15. In the event of circumstances outside its reasonable control and only where circumstances make this unavoidable, Nespresso reserves the right to cancel or amend the promotion or these Terms and Conditions at any stage but will always endeavour to minimize the effect to participants in an effort to avoid undue disappointment.

For further information regarding this offer, please contact the Nespresso on Freephone 0800 442 442 (UK), or 1800 812 660 (ROI).

Promoter/’we’: Nespresso UK Ltd, Haxby Road, York YO31 8TA

NESPRESSO UPSELL SUBSCRIPTIONS OFFER HIGH VALUE - ORIGINAL AND VERTUO LINE OFFER VIA ECOMM & APP ONLY

Set up a Nespresso Plus Auto-Delivery Subscription for 100 capsules or more, via Nespresso.com or the Nespresso App between 08.04.25 and 15.04.25 to qualify for a £10/€10 discount off your first three Nespresso Plus orders.*

*T&Cs apply. Offer ends on 15.04.25. See below for details.

*Abridged Terms and Conditions: Open to UK, CI, IoM & ROI, 18+. Offer available to selected recipients of the promotional email who set up a new Nespresso Plus Auto-Delivery subscription and activate/place their first order between 08.04.25 and 15.04.25. Customers who place an order for 100 or more capsules use the code SIP30 at checkout will receive £10/€10 off their first three orders. The discount cannot be exchanged for cash and are not available via any other Nespresso channel or via any other retailer. Not valid in conjunction with any other offer. For further details of how to claim, and full terms and conditions, visit Nespresso.com.

Promoter: Nespresso UK Ltd, Haxby Road, York YO31 8TA

NESPRESSO UPSELL SUBSCRIPTIONS OFFER LOW VALUE - ORIGINAL AND VERTUO LINE OFFER VIA ECOMM & APP ONLY

Set up a Nespresso Plus Auto-Delivery Subscription for 70 capsules or more, via Nespresso.com or the Nespresso App between 08.04.25 and 15.04.25 to qualify for a £10/€10 discount off your first three Nespresso Plus orders.*

*T&Cs apply. Offer ends on 15.04.25. See below for details.

Promoter: Nespresso UK Ltd, Haxby Road, York YO31 8TA

FULL TERMS AND CONDITIONS

Nespresso takes data protection seriously. By participating in this promotion, participants confirm that they have read the Promoter’s Privacy Policy and agree to these Terms and Conditions of the promotion. By submitting any information required as part of their participation into the campaign, participants agree to their information being held and processed in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Offer available to selected recipients of the promotional email who set up a new Nespresso Plus Auto-Delivery subscription and activate/place their first order between 08.04.25 and 23:59 on 15.04.25. Customers who place an order for the required number of capsules as stated in the promotional email and use the promotional code provided will receive £10/€10 off their first three (3) orders.

- The discount cannot be exchanged for cash and are not available via any other retailer.

- N.B. The offer is not available to participants who have previously ordered online via a Nespresso direct channel in the last six (6) months.

3. The promotion only applies to orders placed for the number of capsules from the stated Nespresso channels during the promotion dates and cannot be applied retrospectively.

4. Nespresso reserves the right at its sole discretion to suspend any user found to be attempting to make more than one valid claim by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by Nespresso to be in violation of the Terms and Conditions; or to be acting in any manner deemed by Nespresso to be disruptive. Nespresso also reserves the right to report any activity to the local police if an individual is found to be violating the Terms and Conditions.

5. HOW TO CLAIM

Participants are required to set up a Nespresso Plus Auto-Delivery Subscription for the required number and type of capsules via one of the participating Nespresso channels between 08.04.25 and 23:59 on 15.04.25 to qualify for the offer.

The offer will be applied at checkout when the relevant promotional code is used.

How long does the Nespresso Auto Delivery Subscription last?

The Nespresso Auto Delivery Subscription will go on for as long as the participant continues to make their monthly payments, and the contract will continue to roll until cancelled. Credit/Debit Card is required at sign-up. The discount code will become invalid after three (3) uses (maximum one use per qualifying order placed). The Subscription plan can be terminated at any point by contacting the Nespresso Customer Relationship Centre on 0800 442 442 (UK) or 1800 812 660 (ROI), by sending an email confirmation to one@nespresso.com or using the “Cancel” button in “My Account”.

In the event of the subscription plan being terminated before the third (3rd) coffee order has been placed, participants are unable to claim any cash or other alternative in lieu of the unused discount.

6. At all times during the promotion, Nespresso reserves the right to perform internal checks relating to the Nespresso Member to ensure the integrity of the promotion.

8. Those making claims on behalf of a company or business must be authorised to do so.

9. All Nespresso products are subject to availability.

For further information regarding this offer, please contact the Nespresso on Freephone 0800 442 442 (UK), or 1800 812 660 (ROI).

Promoter: Nespresso UK Ltd, Haxby Road, York YO31 8TA

FULL TERMS AND CONDITIONS

2. The offer is available to qualifying participants who purchase the required number and type of Nespresso capsules in a single transaction from Nespresso direct channel only including Nespresso Customer Call Centre on 0800 442 442 (UK) or 1800 812 660 (ROI), or on-line at www.nespresso.com. The offer is not available via the Nespresso App, Nespresso Boutiques or any other retailers. The promotion will run from 09:00 on 08.04.2025 to 23:59 on 15.04.2025, subject to availability, whilst stocks last. The promotion will end at 23:59 on 15.04.25, or when all allocated stock of the complimentary gift has been claimed, whichever is sooner.

3. The offer is limited to one offer per qualifying Nespresso Member. The promotion only applies to orders placed for the number and type of Nespresso capsules as stated within the promotional email at participating channels during the stated promotional period and cannot be applied retrospectively.

N.B. Recurring Orders do not count towards this offer.

5. How to claim:

- Participants must visit the Nespresso website at www.nespresso.com and complete their purchase online or place their order via the Nespresso Customer Call Centre on 0800 442 442 (UK) or 1800 812 660 (ROI). Offer not available via Nespresso Boutiques or any other retailer.

Participants can redeem the offer when the qualifying number and type of capsules are added to the basket and the relevant promotional code applied at checkout.

The complimentary gift will be applied automatically to the qualifying purchase. The customer will not be able to specify which colour machine they receive.

- Offer available to existing Nespresso Members only.

6. At all times during the promotion, Nespresso reserves the right to perform internal checks relating to the Nespresso Member to ensure the integrity of the promotion.

7. Only completed purchases made by no later than 23:59 on 15.04.2025 will qualify for the offer. Nespresso does not accept responsibility for any late applications or any communications line failure, regardless of cause, or inaccessibility or unavailability of the internet. In the event of circumstances beyond its control, Nespresso reserves the right to offer alternative item(s) of equal or greater value in lieu of the advertised offer.

8. Those making claims on behalf of a company or business must be authorised to do so.

9. If a participant returns their qualifying capsules within 14 days of the purchase date, their ability to claim the complimentary gift(s) will become null and void. If the complimentary gift(s) has already been dispatched, these must be returned unused and in their original packaging within 14 days of receipt at the participant’s own cost.

10. All Nespresso products are subject to availability.

For further information regarding this offer, please contact the Nespresso on Freephone 0800 442 442 (UK), or 1800 812 660 (ROI).

Promoter/’we’: Nespresso UK Ltd, Haxby Road, York YO31 8TA

FULL TERMS AND CONDITIONS

2. The offer is available to qualifying participants who purchase the required number and type of Nespresso capsules in a single transaction from a Nespresso direct channel only including Nespresso Customer Call Centre on 0800 442 442 (UK) or 1800 812 660 (ROI), or on-line at www.nespresso.com. The offer is not available via the Nespresso App, Nespresso Boutiques or any other retailers. The promotion will run from 09:00 on 08.04.2025 to 23:59 on 15.04.2025, subject to availability, whilst stocks last. The promotion will end at 23:59 on 15.04.25, or when all allocated stock of the complimentary gifts has been claimed, whichever is sooner.

N.B. Recurring Orders do not count towards this offer.

5. How to claim:

- Participants must visit the Nespresso website at www.nespresso.com and complete their purchase online or the Nespresso Customer Call Centre on 0800 442 442 (UK) or 1800 812 660 (ROI). Offer not available via the Nespresso App or Nespresso Boutiques or any other retailer.

The offer can be redeemed by adding the qualifying number and type of capsules to the basket and applying the relevant promotional code at checkout.

The complimentary gifts will be applied automatically to the qualifying purchase.

- Offer available to existing Nespresso Members only.

6. At all times during the promotion, Nespresso reserves the right to perform internal checks relating to the Nespresso Member to ensure the integrity of the promotion.

8. Those making claims on behalf of a company or business must be authorised to do so.

10. All Nespresso products are subject to availability.

For further information regarding this offer, please contact the Nespresso on Freephone 0800 442 442 (UK), or 1800 812 660 (ROI).

Promoter/’we’: Nespresso UK Ltd, Haxby Road, York YO31 8TA

FULL TERMS AND CONDITIONS

1. Open to UK residents aged 18 or over, excluding employees of Nestlé UK Ltd and Nespresso UK and their immediate families, its agents or anyone else professionally connected with the promotion.

2. Only one entry per person via the participating social media page throughout the duration of the promotion. The Promoter reserves the right at its sole discretion to disqualify any individual found to be attempting to circumvent this clause by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by the Promoter to be in violation of the Terms and Conditions; or to be acting in any manner deemed by the Promoter to be disruptive. Participants may enter via the official participating Instagram page only.

3. No purchase necessary.

4. There is one (1) prize available to be won, consisting of the following items:

- One (1) pair of Nespresso x Zeta RE:GROUND trainers, made from 80% recycled or recovered materials, including the grounds of 12 Nespresso coffees. Available in sizes EU35 – 43 only.

- One (1) Nespresso NUDE Collection Mug.

HOW TO ENTER:

• Participants will require an Instagram account to enter and must ensure that their entries are set to ‘Public’. Participants who do not already have an Instagram account may open one at www.instagram.com by following the instructions and reading the relevant terms and conditions.

• Entry will be via Instagram by commenting in response to the question posed. Entrants must ensure their account is set to ‘Public’ to allow their entry to be included in the prize draw. The winner will be the first qualifying entry drawn at random from all valid entries made via Instagram by 23:59 on 09.04.25. Maximum of one entry per person will be included in the draw in total. The winner’s social media name will be announced in the original promotion post(s) within two (2) standard working days of the closing date. The winner will be required to contacted us via a private message within five (5) working days of the winner notification with their contact details to arrange their prize.

• By participating entrants understand and agree to their comments being publicly displayed on the participating social media page(s). Such entries may be attributed to the original entrant using their name as provided with their entry, or as shown on their Instagram account.

• Comments must not infringe the copyright or other intellectual property rights of any third party. The Promoter reserves the right to remove any comments it deems to be:

i. Violent, negative or/and discriminative of any ethnic, racial, gender, religious, professional or age group, or be profane or obscene;

ii. Promote or be about the use of illegal drugs, tobacco, firearms/weapons, any activities that may appear unsafe or dangerous, or any particular political agenda or message;

iii. Be offensive or be about hate;

iv. Defame, misrepresent or contain negative remarks about the Promoter or its products, other people, products or companies;

v. Contain trademarks owned by others or advertise or promote any brand or product of any kind, without permission;

vii. Contain materials embodying the names, likenesses, photographs, or other indicia identifying any person, living or dead, other than the participant, without permission;

viii. Communicate messages or images inconsistent with the positive images and/or goodwill to which the Promoter wishes to associate;

ix. Depict, and cannot itself be in, violation of any law.

5. The Promoter reserves the right at its sole and absolute discretion to immediately and permanently remove any comments or posts on its official social media page(s) that it deems to be distasteful, degrading or will in any way cause offence. Comments should not mention or tag another person except where the entrant has obtained express permission to publicly share that person’s social media name. All entries must conform to the participating social media platform’s guidelines and terms and conditions.

6. The winner will be drawn at random using an independently verified computer programme from all valid entries received by the stated closing date as outlined above. The Promoter reserves the right at its sole discretion to disqualify any individual found to be attempting to tamper with the operation of the promotion, setting up multiple accounts, aliases, using multiple identities or to be acting in any manner deemed by the Promoter to be in violation of the Terms and Conditions; or to be acting in any manner deemed by the Promoter to be disruptive. Entries (bulk or otherwise) from trade, agencies, third parties, or automated entries are not permitted and will be disqualified.

7. The Promoter reserves the right to remove any entrant from the prize draw whose social media name or photo it deems to be offensive, or it believes may cause offence to other participants.

8. Prize draw closes at 23:59 on 09.04.25. Participation is via the method as outlined in Clause 4 above only. No postal or other entry method is available.

9. The prize draw will take place using an independently verified random computer number generator within two (2) standard working days of the closing date and the winner will be notified via the original social media platform used to enter. The winner will be required to contact the Promoter via a Private Message to provide contact details and to make arrangements for their prize to be delivered. Whilst all reasonable steps will be taken to contact the winner, if this cannot be achieved within a further 14 days and after three attempts, the Promoter reserves the right to cancel the prize entitlement and award the prize to a reserve winner who will be drawn at the same time as the original winner. If the reserve winner does not respond within 14 days of being notified and after three attempts, the prize entitlement will be withdrawn, and the prize removed from the promotion. On completion of the validation process, the prize will be sent by special delivery post or courier, via a tracked and signed for service, within 14 days of confirmation of the winner’s address. No cash or other alternatives in whole or part, will be available.   

10. The Promoter reserves the right to withdraw or amend this promotion in the event of any unforeseen circumstances outside its reasonable control but will use all reasonable endeavours to minimise the effect to participants to avoid undue disappointment.

11. The promotion and these Terms and Conditions will be governed by the laws of England and Wales and any disputes as to the meaning of these Terms and Conditions will be subject to the exclusive jurisdiction of the participants’ local courts.

12. The decision of the Promoter in all matters connected to this draw is final and binding.

13. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prizes, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.

14. The Promoter reserves the right to verify the winner and to refuse to award the prize or withdraw prize entitlement where there are reasonable grounds to believe there has been a breach of these Terms and Conditions, or any instructions forming part of this promotion’s entry requirements, or otherwise where a participant has gained an unfair advantage in participating in the promotion or won using fraudulent means.

15. By taking part in the promotion, the winner agrees that the Promoter may contact them to ask whether they want to participate in marketing activities/PR relating to this promotion only. Such publicity may include, without limitation, the entrants’ name and/or if consent given, image or statements made by entrants concerning the promotion and/or prize obtained as part of the promotion. The winner is not obliged to agree to any such request.

16. Subject to the Promoter’s Privacy Policy which can be found at Policy https://www.nestle.co.uk/en-gb/privacypolicy, the surname and county of the verified winner will be available upon request by sending an email to: consumer.services@uk.nestle.com with the subject line “WINNER’S LIST: NESPRESSO RECYCLING INSTAGRAM PRIZE DRAW” for a period of three (3) months following the end of the promotion. The Promoter reserves the right to refuse any or all such requests. When contacting this email address, your request will be actioned in line with Nestlé’s Privacy Policy. If the winner objects to their information being published, then they can contact the Promoter by emailing: UKI.Dataprotection@uk.nestle.com with the subject line “WINNER’S LIST: NESPRESSO RECYLING INSTAGRAM PRIZE DRAW”. We may nevertheless disclose the information to the Advertising Standards Authority if required to do so.

17. Data Protection: The Promoter will only use the personal details supplied for the administration of the promotion and the auditing of the entries where necessary and for no other purpose, unless we have your consent, and you have opted-in to receive future marketing communications or prize PR. As part of this promotion, if you are not opted-in into our general marketing email, you may still receive emails/messages for this promotion only to let you know if you have won and to make arrangements for your prize delivery. The surname and county of the verified winner(s) will be made available as set out in the paragraph above and any winner can object to this by emailing: Ukcrc.General@nespresso.com. Otherwise, your personal details will at all times be kept confidential, and in accordance with the General Data Protection Regulation (GDPR). For the Promoter’s Privacy Policy see https://www.nespresso.com/uk/en/pages/legal. You can request access to your personal data, or have any inaccuracies rectified, or request deletion of data by sending an email to: Ukcrc.General@nespresso.com. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time. For the purpose of this promotion, requests to delete personal data can only be actioned after the promotion has concluded and the winner(s) accepted their prize. Any data obtained via this promotion will be deleted after three (3) months of the promotional end date with the exception of the winner(s) and reserve(s) whose data will be deleted after fulfilment of the prize.

18. No responsibility can be accepted for any entries that cannot be made, are incomplete, corrupted, delayed or are not received for any reason whatsoever. The Promoter cannot assume any responsibility or liability for:

• Any faulty or failed electronic data transmissions.

• Communications line failure, regardless of cause, with regard to any equipment, networks, lines, satellites, servers, computers or providers used in any aspect of the promotion.

• Any unauthorised access to the operation of this promotion.

• Inaccessibility or unavailability of the internet or Instagram, or any combination thereof.

19. All normal Internet connection charges associated with the submission of an entry to the promotion shall be the entrant’s responsibility.

20. This promotion is in no way sponsored, endorsed, or administered by, or associated with Instagram. Entrants accept and understand that they are providing their information to the Promoter, and that Instagram has no liability for any element of this promotion. Furthermore, any questions, comments or complaints regarding the promotion will be directed to the Promoter only.

21. Any person posting, or seen to be posting, comments to the participating social media pages, or elsewhere during the promotion that are considered bullying, spiteful or upsetting to other participants, fans of the participating pages, or directly aimed at the Promoter, will have their comments removed and will be disqualified from the promotion. The Promoter reserves the right to alert Instagram to any such behaviour, which may result in the person’s account being frozen pending investigation.

22. Privacy Policy

As the promotion is run using Instagram, their privacy policy will also apply. See above for the Promoter’s Privacy policy.

23. To ensure fairness and the integrity of the promotion to all participants, the Promoter will not enter into discussions regarding the running of this promotion via social media but will respond to questions via Ukcrc.General@nespresso.com.

24. If any of these clauses should be determined to be illegal, invalid, or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.

25. If, for any reason, any aspect of this promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter may in its sole discretion modify or suspend the promotion or invalidate any affected entries. If an act, omission, event, or circumstance occurs, which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms and Conditions the Promoter will not be liable for any failure to perform, or delay in performing its obligation but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.

Promoter/’We’: Nespresso UK Ltd, Haxby Road, York YO31 8TA

FULL TERMS AND CONDITIONS

1. Open to UK residents aged 18 or over, excluding employees of Nestlé UK Ltd and Nespresso UK and their immediate families, its agents or anyone else professionally connected with the promotion.

3. No purchase necessary.

4. There is one (1) prize available to be won, consisting of the following items:

- One (1) pair of Nespresso x Zeta RE:GROUND trainers, made from 80% recycled or recovered materials, including the grounds of 12 Nespresso coffees. Available in sizes EU35 - 43 only.

- One (1) Caran d'Ache Nespresso pen, made from the recycled aluminium from Nespresso coffee pods.

HOW TO ENTER:

• Participants will require a Facebook account to enter and must ensure that their entries are set to ‘Public’. Participants who do not already have a Facebook account may open one at www.facebook.com by following the instructions and reading the relevant terms and conditions.

• Entry will be via Facebook by commenting in response to the question posed. Entrants must ensure their account is set to ‘Public’ to allow their entry to be included in the prize draw. The winner will be the first qualifying entry drawn at random from all valid entries made via Facebook by 23:59 on 09.04.25. Maximum of one entry per person will be included in the draw in total. The winner’s social media name will be announced in the original promotion post(s) within two (2) standard working days of the closing date. The winner will be required to contacted us via a private message within five (5) working days of the winner notification with their contact details to arrange their prize.

• By participating entrants understand and agree to their comments being publicly displayed on the participating social media pages. Such entries may be attributed to the original entrant using their name as provided with their entry, or as shown on their Facebook account.