Professional Machine Assistance Guides | Nespresso Professional New Zealand

If your Nespresso Professional coffee machine has not been used in a while, please be aware that you will need to perform certain steps prior to restarting the machine. These are displayed below, and also available as a download.

Instructions to restart your machine >

Download Zenius user manual >

Download Zenius quick start guide >

Download Zenius decaling instructions >

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Restart Checklist

Rinse water tank, empty drip tray and capsule container.

Eject remaining used coffee capsules in the brewing chamber by releasing the lever.

Plug your machine into the wall power outlet and power on by using the switch located on the topside of your machine.

Before creating any beverage, dispense 1 litre of hot water using the hot water button.

If your machine does not switch on, ensure the water tank is properly seated, lid is locked against the machine and ensure the power plug is fully inserted into underside of your machine.

In tank water filter cartridge replacement procedure

If you are using optional in-tank water filters on your Zenius machine, and you are restarting the machine after a period of business shutdown, please replace existing in-tank filter with a new one.

Simply follows the steps in the Filter cartridge exchange procedure or watch our video below.

Note: Optional in tank water filters for Zenius machines are not included with new machine and not a part stocked/supplied by Nespresso B2B.

Videos

Descaling

Directions for use

Installing a water filter (optional)

Accessories for your Zenius

Descaling kit

Descaling ensures that every coffee is as perfect as the first day.

Spare Parts

Need a replacement part for your machine? Order online and save time.

Order now >

Coffee cups and mugs

Taste your coffee in the perfect cup.

Discover more >

Nespresso Momento Coffee Assistance Videos

Machine installation

Filter installation

Coffee preparation

Daily care

Descaling

Machine troubleshooting

User manual

Download Nespresso Momento Coffee user manual >

Usage guides

Instructions to restart your machine >

Nespresso Momento Coffee usage guide >

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Accessories for your Nespresso Momento Coffee

Descaling kit

Descaling ensures that every coffee is as perfect as the first day.

AquaAroma Crema Filter

Filter ensures Nespresso Momento continues to deliver exceptional coffee.

Coffee cups and mugs

Taste your coffee in the
perfect cup.

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Nespresso Momento Coffee & Milk Assistance Videos

Machine installation

Daily care

Coffee preparation

Daily Milk Cleaning

Water Hardness, Filter Change & Descaling

Descaling the Milk Module

User manual

Nespresso Momento Coffee & Milk user manual >

Usage guides

Nespresso Momento Coffee & Milk usage guide >

How do I use my Nespresso Momento Coffee & Milk machine contactless >

Nespresso Momento Coffee & Milk cleaning: Daily Cleaning >

Nespresso Momento Coffee & Milk cleaning: Descaling instructions >

Nespresso Momento Coffee & Milk cleaning: Filter change >

Scan the code to watch the videos on your device

Accessories for your Nespresso Momento & Milk

Descaling kit

Descaling ensures that every coffee is as perfect as the first day.

AquaAroma Crema Filter

Filter ensures Nespresso Momento continues to deliver exceptional coffee.

Nespresso Commercial Coffee Cup and mugs

Coffee cups and mugs

Taste your coffee in the
perfect cup.

Discover more >

If your Nespresso Professional milk frother has not been used in a while, please be aware that you will need to perform certain steps prior to restarting the machine. These are displayed below, and also available as a download.

Instructions to restart your machine >

Download Cappuccinatore user manual >

Download the Cappuccinatore CS20 general usage instructions >

Download Cappuccinatore cleaning instructions >

Download Cappuccinatore descaling instructions >

Scan the code to watch the videos on your device

Checklist

Dispose of any straws and nozzles left on your machine. Rinse water tanks.

Plug machine into the wall power outlet and switch on. Switch machine on using the switch on front panel.

Perform daily cleaning cycle, instructions found in daily cleaning instructions or watch our video below.

As described in the user manual, it is important to remove and clean nozzle with red rings.

Use a toothpick or paperclip to clear the small holes on the nozzle for any milk build up.
Prior to replacing nozzle hold down steam button to observe strong direct steam pressure from the machine. After replacing nozzle again, hold down the steam button to observe strong direct steam pressure from the machine.

If using an Autocappuccinatore, disassemble all components of Autocappuccinatore and submerge in hot soapy water to remove any milk build up. Use supplied brush, and refer to the Cleaning of Autocappuccintatore and Accessories instructions for more information.

Videos

Getting started

Programming cup length

Daily cleaning

Descaling

Accessories for your Cappuccinatore

Descaling kit

Descaling ensures that your machine is as perfect as the first day.

Autocappuccinatore

Reusable device to replace straws and nozzles for the Cappuccinatore milk frother.

Order now >

Spare Parts

Need a replacement part for your machine? Order online and save time.

Order now >

If your Nespresso Professional coffee machine has not been used in a while, please be aware that you will need to perform certain steps prior to restarting the machine. These are displayed below, and also available as a download.

Gemini machine usage guide >

How do I clean my Gemini machine >

Instructions to restart your machine >

How do I tell which Gemini machine I have? >

Download Gemini CS100 user manual >

Download Gemini CS200 user manual >

Download Gemini 220 descaling instructions >

Download Gemini 223 user manual >

Download Gemini 223 descaling instructions >

Checklist

Dispose of any straws and nozzles left on your machine. Rinse water tanks.

Plug machine into the wall power outlet and switch on. Switch machine on using the switch on front panel.

Perform daily cleaning cycle, instructions found in user manual.

As described in the user manual, it is important to remove and clean nozzle with red rings.

Use a toothpick or paperclip to clear the small holes on the nozzle for any milk build up.
Prior to replacing nozzle hold down steam button to observe strong direct steam pressure from the machine. After replacing nozzle again, hold down the steam button to observe strong direct steam pressure from the machine.

If using an Autocappuccinatore, disassemble all components of Autocappuccinatore and submerge in hot soapy water to remove any milk build up. Use supplied brush, and refer to the Cleaning of Autocappuccintatore and Accessories instructions for more information.

Optional In-Tank Water Filter (if fitted)

If you are using optional in-tank filters on your Gemini CS220/CS223 machine, and you are restarting the machine after a period of business shutdown, you must replace existing in-tank filters with new ones and ensure you dispense at least 1 litre of water from each coffee head once the filter is replaced.

Note: Gemini CS220/CS223 machines consist of 2 water tanks, and therefore require 2 optional in-tank filters (one in each tank). In-tank water filters for Gemini CS220/CS223 machines are not included with new machine and not a part stocked/supplied by Nespresso Professional.

Accessories for your Gemini

Descaling kit

Descaling ensures that your machine is as perfect as the first day.

Autocappuccinatore

Reusable device to replace straws and nozzles for your Gemini machine.

Order now >

Spare Parts

Need a replacement part for your machine? Order online and save time.

Order now >

If your Nespresso Professional coffee machine has not been used in a while, please be aware that you will need to perform certain steps prior to restarting the machine. These are displayed below, and also available as a download.

Aguila machine usage guide >

Instructions to restart your machine >

Download Aguila 220 user manual >

Download Aguila 440 user manual >

Download Aguila 420 user manual >

Download Aguila daily cleaning instructions >

Scan the code to watch the videos on your device

Checklist

Important: Do not use Aguila if it has been left stagnant for more than 4 weeks.

If your Aguila machine has been left stagnant for a period of more than 4 weeks, do not proceed with restarting your machine. The water filtration cartridge will have to be replaced before your Aguila machine is restarted.

Before turning on your Aguila machine, please call our Nespresso Professional Customer Care team (0800 466 060) to book your coffee machine in for an appointment with one of our machine technicians.

Leave your Aguila unplugged with an ‘out of service’ sign placed on it to ensure no one uses your Aguila machine. The technician will service your machine and replace the water filtration cartridge.

Plug your machine into the wall power outlet and switch on wall power.

Turn your machine on using the switch located on the underside of the Aguila.

If your machine was already plugged in and the switch on the underside of your Aguila was already switched on, your machine may be in ‘maximum energy saving mode’. Press the energy saving button to restart your machine.

After being switched on, machine will heat up and start an automatic rinse. Allow your machine to complete the rinse. This can take up to 10 minutes.

Ensure there is no milk in the fridge. Please follow step 6 and 7 before proceeding into performing two (2) daily cleaning cycles.

Thoroughly clean the cover and milk container with commercially available foodsafe household cleaner.

Carefully wipe milk suction tube, temperature sensor and level sensor, using only single-use disposable tissue or paper towel.

Perform two (2) daily cleaning cycles on your Aguila machine. See the Aguila Daily Cleaning Instructions for more information.

Important: Before creating any beverage perform two (2) daily cleaning cycles using the recommended Aguila cleaning tablets for each of the two (2) cleaning cycles. See the Aguila Daily Cleaning Instructions for more information.

Aguila 220 & 420/440 Maintenance Videos

Air regulation

First Use & Cold start

Daily cleaning

Automatic Rinsing

Basics about milk and the secret of the perfect foam

Preparing black coffees

Preparing milk recipes

Aguila 420/440 Maintenance Videos

Air regulation

Cold start

How to manage end of day cleaning

Cleaning and rinsing

Energy saving modes

Golden rules

Basics about milk and the secret of the perfect foam

Preparing black coffees

Preparing milk recipes

Accessories for your Aguila

Cleaning tablets

Keep your Aguila machine in good working order with these cleaning tablets.

Capsule recycling

Nespresso is committed to ensuring sustainability, from coffee production to capsule recycling.

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Coffee cups and mugs

Taste your coffee in the perfect cup.

Discover more >

Nespresso Professional Machine Assistance

Machine Assistance