Using Nespresso’s Bulk Recycling Kit ensures that your Nespresso aluminium capsules are sent to a local specialist recycling plant.
STEP 1
Order
Order a complimentary recycling kit online with any purchase or by calling 1800 623 033 or 1800 182 206 (Nespresso Professional).
Bulk Recycling Return Guide
Follow the steps below or watch our helpful video to learn how to return your Bulk Recycling Kit.
1. Fill boxes with used coffee capsules before booking a collection.
2. Include important pickup details when booking online, including your company name, collection address and location of where to find your filled boxes.
3. Seal the bag containing the capsules with the provided cable tie and tape the box lid shut.
If you have any issues opening the below link, please copy and paste this address into your browser: https://www.myteamge.com/web/guest/recycle-return?accountNum=NESPRESSO
STEP 2
Collect
Collect up to 1,500 Professional and in-home coffee capsules in the same recycling box.
Bulk Recycling Return Guide
Follow the steps below or watch our helpful video to learn how to return your Bulk Recycling Kit.
1. Fill boxes with used coffee capsules before booking a collection.
2. Include important pickup details when booking online, including your company name, collection address and location of where to find your filled boxes.
3. Seal the bag containing the capsules with the provided cable tie and tape the box lid shut.
If you have any issues opening the below link, please copy and paste this address into your browser: https://www.myteamge.com/web/guest/recycle-return?accountNum=NESPRESSO
STEP 3
Return
Once your box is full, arrange pick-up with our courier at no cost to you.
To enhance our recycling service with improved reliability, efficiency, and data tracking capabilities.
You may experience slight adjustments. We'll ensure a smooth transition and communicate any changes promptly.
Collection times may vary slightly. Our new schedule aims for:
Metro areas collection schedule: collections will be completed within 2 business days
Regional areas collection schedule: collections will be completed within 5 business days
Remote areas collection schedule: collections will be completed within 7 business days
*For bookings placed before 12:00 pm, the collection will be scheduled accordingly. However, if the booking is placed after 12:00 pm, the collection may take an additional day to be scheduled and completed.
With the change of courier partner, you will experience a new booking portal. You now have the option to save your address details for faster bookings.
We also encourage you to follow the steps below or watch our helpful video to learn how to return your Bulk Recycling Kit.
Fill boxes with used coffee capsules before booking a collection.
Include important pickup details when booking online, including your company name, collection address and location of where to find your filled boxes.
Seal the bag containing the capsules with the provided cable tie and tape the box lid shut.
On collection day make sure someone is in attendance and all boxes have their plastic liners sealed with cable tie; lid and bottom secured with tape; and shipping labels applied.
No, you can continue recycling your used Nespresso capsules in the same way.
We expect improvements in service reliability and efficiency.
For Nespresso Bulk customers, we offer two ways to get assistance:
Live chat support through the “Help” option, available Monday to Friday from 7 am to 5 pm AEST
Afterhours, you can reach out to us through the “Help” option. Please ensure to provide all relevant information
The transition begins on September 9th 2024. We'll keep you informed throughout the process.
Follow the steps below or watch our helpful video to learn how to return your Bulk Recycling Kit.
Fill boxes with used coffee capsules before booking a collection. Seal the bag containing the capsules with the provided cable tie and tape the box lid shut.
The link will take you to Remondis IMS booking portal powered by our courier. Include all important pickup details when booking online, including your company name, collection address and location of where to find your filled boxes.
You will be required to print a shipping label to complete the booking process. The shipping label should be affixed to each box ahead of the collection.
You will receive a confirmation email confirming your booking. Please take note of the booking reference number should you have any queries.
A courier will arrive at the designated location to collect your box. Please ensure someone is in attendance for pick-up.
On collection day make sure someone is in attendance and all boxes have their plastic liners sealed with cable tie; lid and bottom secured with tape; and shipping labels applied.
If you experience any trouble returning your Nespresso Bulk Recycling Box, please call us on 1300 660 453 or contact us
It is recommended to book a collection once your boxes are ready. A collection will take place based on the following timeframes: slightly. Our new schedule aims for:
Metro areas collection schedule*: collections will be completed within 2 business days
Regional areas collection schedule*: collections will be completed within 5 business days
Remote areas collection schedule*: collections will be completed within 7 business days
**For bookings placed before 12:00 pm, the collection will be scheduled accordingly. However, if the booking is placed after 12:00 pm, the collection may take an additional day to be scheduled and completed. All collections are Monday to Friday between 9 am to 5 pm.
Each recycling kit includes three recycling boxes, liner bags and cable ties. Boxes are packed flat and arrive with simple assembly instructions printed on the box.
In the event that your recycling box isn’t picked up you can reply to your booking confirmation email. Or find your recent booking via the ‘location’ and ‘booking history’ pages on the portal and select the ‘report an issue’ button. Or alternatively, use the following channels:
Live chat support through the “Help” option, available Monday to Friday from 7 am to 5 pm AEST
Afterhours, you can reach out to us through the “Help” option. Please ensure to provide all relevant information
The dimensions of the box are 60cm x 30cm x 30cm. Each recycling box can hold up to 1,500 used capsules and should weigh no more than 16kg when full. It’s important that boxes are not overfilled.
The recycling box is made from cardboard. It has a sturdy structure and comes with plastic lining to prevent any leakage from used capsules. Cable ties are also provided to seal the bag when the box is full and ready for shipping. As well as the capsules, both the box and the plastic lining will be recycled or recovered as appropriate when they are returned to Nespresso.
The whole box, including the bag, is collected each time. Please seal the bag with the provided cable tie and tape the lid and bottom of the box for collection.
Find your recent booking via the ‘location’ and ‘booking history’ pages on the portal and select the ‘report an issue’ button. Select your enquiry type, provide enquiry details and submit. Or alternatively, use the following channels:
Live chat support through the “Help” option, available Monday to Friday from 7 am to 5 pm AEST
Afterhours, you can reach out to us through the “Help” option. Please ensure to provide all relevant information
A shipping label is the individual identifier for a courier pickup and ‘your golden ticket’ to a successful collection and delivery - to avoid missed pick-ups, lost parcels, and surcharges. To ensure successful pickup and delivery, we ask that labels are printed and affixed prior to collection. Without a label our courier partner is unable to pick up boxes.
If you do not have a printer, you may save a shipping label as PDF file during the booking process. Please check with an office supply store near you or other retail locations that offer printing services.
A shipping label should be affixed to each box before being collected. If returning multiple boxes multiple labels will be provided; each label will have the same consignment (connote) number, however each individual box and corresponding label will have a different barcode to identify each box that is being returned.
The Bulk Recycling Program is designed for high-volume collection of used capsules. It is suitable for a location that can collect approximately 1,500 capsules per box before organising collection. Individual customers have the option of returning capsules via Nespresso Boutiques, Post or by dropping the capsules in a bulk recycling box set-up at a Public Collection Point. Individual customers can also request for a bulk recycling kit and set it up to collect used capsules on behalf of others, such as at work or with your neighbors.
Yes, it is fine to leave your used capsules in bags when you place them in the box.
Your shipping label will be sent to your email address the following business day after you receive your booking confirmation.
Recycling with Nespresso
Sustainability is at the heart of our business, and why we offer a free of charge recycling collection service for used Nespresso aluminium capsules.
Find out more about our nationwide recycling program, and how your business can participate.
Watch
Make capsule recycling a success in your business with your Free Recycling Toolkit.
Designed for collecting and storing used capsules, fits into the Recycling Canister. Return to any Nespresso Boutique or recycling point. This bag cannot be posted.
Australia Post Recycling Satchel
Return used capsules to our recycling program in a pre-paid Australia post satchel.
$5.00
Recycling Bin
Combine design and sustainability with the recycling canister.
