Nespresso Professional Machine Assistance

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If your Nespresso Professional coffee machine has not been used in a while, please be aware that you will need to perform certain steps prior to restarting the machine. These are displayed below, and also available as a download.

RESTART CHECKLIST
In tank water filter cartridge replacement procedure

If you are using optional in-tank water filters on your Zenius machine, and you are restarting the machine after a period of business shutdown, please replace existing in-tank filter with a new one.

Simply follows the steps in the Filter cartridge exchange procedure or watch our video below.

Note: Optional in tank water filters for Zenius machines are not included with new machine and not a part stocked/supplied by Nespresso B2B.

VIDEOS
ACCESSORIES FOR YOUR ZENIUS

If your Nespresso Professional milk frother has not been used in a while, please be aware that you will need to perform certain steps prior to restarting the machine. These are displayed below, and also available as a download.

CHECKLIST
VIDEOS
ACCESSORIES FOR YOUR CAPPUCCINATORE

If your Nespresso Professional coffee machine has not been used in a while, please be aware that you will need to perform certain steps prior to restarting the machine. These are displayed below, and also available as a download.

CHECKLIST
Optional In-Tank Water Filter (if fitted)

If you are using optional in-tank filters on your Gemini CS220/CS223 machine, and you are restarting the machine after a period of business shutdown, you must replace existing in-tank filters with new ones and ensure you dispense at least 1 litre of water from each coffee head once the filter is replaced.

Note: Gemini CS220/CS223 machines consist of 2 water tanks, and therefore require 2 optional in-tank filters (one in each tank). In-tank water filters for Gemini CS220/CS223 machines are not included with new machine and not a part stocked/supplied by Nespresso Professional.

ACCESSORIES FOR YOUR GEMINI

If your Nespresso Professional coffee machine has not been used in a while, please be aware that you will need to perform certain steps prior to restarting the machine. These are displayed below, and also available as a download.

CHECKLIST
Important: Do not use Aguila if it has been left stagnant for more than 4 weeks.

If your Aguila machine has been left stagnant for a period of more than 4 weeks, do not proceed with restarting your machine. The water filtration cartridge will have to be replaced before your Aguila machine is restarted.

Before turning on your Aguila machine, please call our Nespresso Professional Customer Care team (1800 206 182) to book your coffee machine in for an appointment with one of our machine technicians.

Leave your Aguila unplugged with an ‘out of service’ sign placed on it to ensure no one uses your Aguila machine. The technician will service your machine and replace the water filtration cartridge.
Important: Before creating any beverage perform two (2) daily cleaning cycles using the recommended Aguila cleaning tablets for each of the two (2) cleaning cycles. See the Aguila Daily Cleaning Instructions for more information.
AGUILA 220 MAINTENANCE VIDEOS
AGUILA 420/440 MAINTENANCE VIDEOS
ACCESSORIES FOR YOUR AGUILA

Nespresso Assistance

Do you need immediate assistance for your machine ?

Contact us for assistance on 1800 182 206. This service is toll free and available 24/7.


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