Question 1

What should I do when I get an error message when I try to login?

Accepted Answer

Please contact Nespresso for assistance on 1800 182 206 (toll free).

Question 2

How do I change my email address / login details?

Accepted Answer

If you want to change your email address, please log in to your Nespresso account. Once you are logged in you can edit your company details including email address. Visit My Account. Click on ‘Information about your company’. Here you can change your email address and other personal details. After hitting ‘Edit my details’ you can make your changes. To ensure your changes are saved, please click the ‘Save’ button.

Question 3

Where do I find straws and nozzles (the Cappuccinatore kit) online?

Accepted Answer

Straws and nozzles (the Cappuccinatore kit) are available online in the Accessories section under ‘Milk Solutions’.

Question 4

How do I find the product I am looking for?

Accepted Answer

If you cannot find a certain product online, please contact Nespresso on 1800 182 206 (toll free) for assistance.

Question 5

Is it possible to have multiple email addresses on an online account?

Accepted Answer

At this time, each membership number can only have one associated email address. For this reason we suggest using a generic email address to access the account when multiple people require access.

Question 6

How do I organise the pickup of my used Nespresso capsules?

Accepted Answer

Nespresso provides free bulk recycling boxes kit and covers the cost of returning used Nespresso aluminium capsules. Once the recycling box is full of used Nespresso capsules, customers can visit www.nespresso.com/recyclingpro and follow the links to organise pickup. As both Nespresso capsules are recyclable, we also encourage businesses to collect the used Nespresso aluminium capsules that employees can bring in from home, making it even easier to participate in recycling.

Question 7

What is the bulk recycling service for Nespresso Professional customers?

Accepted Answer

Nespresso has developed a bulk recycling initiative which will allow its Professional customers to recycle their used aluminium Nespresso capsules, as well as its employees and even members of the public in-home capsules. Both Professional capsules and in-home Nespresso capsules can be recycled together. As part of the initiative, Nespresso provides a free recycling kit, which includes three boxes to store the capsules and covers the cost of returning the used aluminium capsules. Nespresso Professional customers can order a free recycling kit online.  This bulk recycling program is only available to Nespresso Customers and Members for the recycling of aluminium capsules. This bulk initiative is also available to workplaces and community locations that want to become a recycling point for Nespresso used aluminium capsules. A company can decide to provide a collection point to its employees.

Question 8

Can I recycle Nespresso Professional capsules with Nespresso in-home capsules?

Accepted Answer

Yes, both capsules are made from aluminium and are recycled together through the same process.

Question 9

What is the best way for my business to recycle used Nespresso capsules?

Accepted Answer

Nespresso has developed a bulk recycling initiative which will allow its Professional customers to recycle their used aluminium Nespresso capsules, as well as its employees and even members of the public in-home capsules. Both Professional capsules and in-home Nespresso capsules can be recycled together. As part of the initiative, Nespresso provides a free recycling kit, which includes three boxes to store the capsules and covers the cost of returning the used aluminium capsules.   Nespresso Professional customers can order a free recycling kit online. This bulk recycling program is only available to Nespresso Customers and Members for the recycling of aluminium capsules. This bulk initiative is also available to workplaces and community locations that want to become a recycling point for Nespresso used aluminium capsules. A company can decide to provide a collection point to its employees. Aluminium capsules that are recycled with Nespresso are sent to a specialist recycling plant. There, the aluminium is separated from the residual coffee. The coffee is then sent to an industrial composting facility to be transformed into compost, while the aluminium is recycled and sent back to the aluminium industry to produce new aluminium products.

Question 10

How do I set up a recurring/standing order?

Accepted Answer

Standing orders can be set up online or by contacting our customer service representatives at 1800 182 206 (toll free).

Question 11

Is there a minimum order size?

Accepted Answer

Nespresso coffee is packed in boxes, each box containing 50 capsules. The minimum order amount online or over the phone is one box. Receive free delivery on every order over 300 capsules or more, for orders that contain less than 300 capsules there will be a delivery fee of $6.

Question 12

How do I order online?

Accepted Answer

Ordering Nespresso Professional capsules and accessories online requires registration of an email address either online or over the phone along with an accompanying membership number. If you have your membership number to hand please visit our registration page and follow the steps to create your online account. If you would like more information, please visit our how to order online page. If you have misplaced your membership number, please contact Nespresso on 1800 182 206 (toll free).

Question 13

How do I descale my machine?

Accepted Answer

Please visit the video assistance page to find cleaning instructions for your coffee machine. You can also refer to the user manual for your machine. If you require further assistance please call Nespresso on 1800 182 206 (toll free) and a customer service representative will be able to guide you through the process.

Question 14

How often should I descale my machine?

Accepted Answer

Our machines are designed to be intuitive and alert you when descaling is required. Please note that if you have a Zenius machine you will need to turn on the descaling alarm to receive these warnings. If you would like to book your machine in for descaling (charges may apply) please contact Nespresso on 1800 182 206 (toll free).

Question 15

How do I book my machine in for repair?

Accepted Answer

Our team is available seven days a week to troubleshoot your machine on 1800 182 206 (toll free). Should your machine require further servicing (charges may apply) then our team will be able to guide you through your options. At the time of contacting Nespresso for technical support, please try to locate yourself near your coffee machine. Some problems can be resolved immediately.

Question 16

My coffee machine is reporting a fault. Where can I get support?

Accepted Answer

The user manual has helpful hints on resolving common faults. If this does not solve your issue, our team is available seven days a week to troubleshoot your machine. Please call Nespresso on 1800 182 206 (toll free) if you require assistance. At the time of contacting Nespresso for technical support, please try to locate yourself near your coffee machine. Some problems can be resolved immediately.

Question 17

Can my invoice be emailed to me?

Accepted Answer

All invoices are dispatched either with the goods or to a physical address stipulated to us by you. Electronic invoicing is now available, please contact Nespresso on 1800 182 206 (toll free) to set this up.

Question 18

How do I get a copy of my invoice?

Accepted Answer

Contact Nespresso on 1800 182 206 (toll free) and one of our customer service representatives will be able to email you a copy of your invoice. Electronic invoicing is now available, please contact Nespresso on 1800 182 206 (toll free) to set this up.

Question 19

What delivery options are available?

Accepted Answer

Nespresso offers standard, courier and express courier delivery. For more information on these options, please visit our services page.

Question 20

How do I track my order?

Accepted Answer

Once your order has been processed and dispatched, you will receive a shipping confirmation email. You can view your order details, including tracking information once it has been shipped at any time through My Account (log in required). If you have any further questions, please contact Nespresso on 1800 182 206 (toll free).

Question 21

Am I able to get my coffee from boutiques?

Accepted Answer

In order to purchase, you require a Nespresso Professional account. Nespresso Professional capsules are available for purchase on www.nespresso.com/pro or by contacting Nespresso on 1800 182 206 (toll free).

Question 22

Why should I choose Nespresso Coffee?

Accepted Answer

To provide our customers with the highest quality coffee cup after cup, Nespresso has a strict and rigorous selection process: only a small proportion of worldwide coffee production meets Nespresso's quality and aroma requirements. Nespresso capsules are specifically designed to optimise the extraction quality of the Nespresso machines and to guarantee the ultimate Nespresso coffee quality. The combination of the Nespresso capsule and the Nespresso machine guarantees you the pleasure of an smooth coffee, rich in aromas and with a dense, rich crema, cup after cup.

Question 23

What are your Professional capsules made of?

Accepted Answer

Nespresso Professional capsules are made primarily from aluminium, which is infinitely recyclable. Aluminium can be used, recycled, and turned into new aluminium products endlessly. It is the best material that we have found to protect the quality of our coffees against factors such as oxygen, light and humidity that can compromise freshness, taste and quality.

Question 24

What is an intense coffee?

Accepted Answer

Intensity is defined by the level of body, bitterness and roasting degree of a coffee. Nespresso coffees can be compared following their intensity on a scale that goes from 1 to 12. A coffee is considered as “intense” when its intensity is above 8.

Question 25

Will the Nespresso Professional Coffee Range grow in the future?

Accepted Answer

There is still a lot of taste nuances to discover and also new processes and technologies to develop. Nespresso is constantly working at delivering expert and indulgent coffee; you can expect to continue being surprised.

Question 26

There are a lot of varieties of coffee, how can I find the one(s) I will like/prefer?

Accepted Answer

A wide variety of coffee blends to savour at any time of the day are primarily organised by cup size, Ristretto, Espresso or Lungo, caffeinated or not. Each offers a unique taste and sensory profile. Then, depending on your personal taste or the moment of the day you can choose from a variety of coffee profiles, from full bodied and rich coffee character to subtle aromatic light or sweet tastes. Still need help? Contact Nespresso on 1800 182 206 (toll free), and one of our coffee experts will guide you through a selection.

Question 27

How do I become a business customer and order machines, capsules and accessories for my company?

Accepted Answer

If you would like to become a Nespresso Professional customer, please complete the enquiry form. We will get in contact with you as soon as possible.

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