Vertuo Lattis­sima Matte White

Thank you for sharing your feedback with us. We're sorry you're experiencing difficulties with your Vertuo Lattissima machine. Be sure we appreciate your comments, and we'd be delighted to help via our toll-free number, 1.855.325.5781. Our machine specialists can provide video chat support using your smartphone camera to support you further. Trust that our website also offers helpful guidance videos for your convenience: https://nespres.so/a/ic2gi0 We appreciate your time and patience!

Thank you for sharing your experience with your new Vertuo Lattissima, Lorna. Be sure we appreciate your feedback on the functionalities of Vertuo machines, as it’s helpful for us to improve our products and services. We’ll gladly forward your comments to our team to review for future product development in this range. Although these devices cannot pour water alone asides from the maintenance cycles, brews can be topped off pressing the cup button after the extraction and pushing again to stop when the desired volume is reached. New water volumes can also be reprogrammed for each capsule size to obtain taller brews. We are pleased to offer machine support videos on our website for this: https://nespres.so/a/u8klwl Technical assistance is also offered via our toll-free number 1.855.325.5781 if you need additional support. Our machine specialists will be delighted to speak with you!

We apologise for the inconvenience and frustration you have experienced with your machine. We understand your disappointment, especially considering your positive past experiences with Nespresso. We appreciate your feedback and will take it into consideration to improve our service in the future. ☕

Thank you for reaching out to us and sharing your recent experience with your new Nespresso machine. We apologise for the inconvenience and frustration caused by the issues you encountered with the milk attachment. We understand how disappointing it must be to have received a gift to replace your previous machine, only to encounter problems with the milk functionality after just a few weeks of use. This is certainly not the experience we want our customers to have, and we apologise for any inconvenience caused. To resolve this issue, we recommend performing a thorough cleaning of the milk attachment and ensuring that it is properly connected to the machine. If the problem persists, we kindly request you to contact our customer support team via the toll-free number 1800 623 033, providing them with the details of your machine and the specific issues you are facing. Our dedicated team will be more than happy to assist you further and provide a suitable solution. We value your satisfaction as a customer and want to ensure that you can enjoy the full functionality of your Nespresso machine.☕

Thank you for your review, Mike. We are sorry to learn that you have experienced ongoing issues with your Vertuo Lattissima machine, and appreciate the time you have taken to provide feedback. We understand how frustrating it can be to experience repeated machine issues, and this is certainly not the experience we want you to have. Whether positive or negative, customer comments are our most valuable tool in the assessment of the quality of our products and services we provide. All of our machines come with one-year warranty, and lifetime troubleshooting support. Should you require any assistance with your machine, give us a call at 800.562.1465. Thank you.

Thank you so much for your wonderful feedback, Kat! We're thrilled to learn your satisfaction with your new Vertuo Lattissima and the delicious milky recipes it prepares. Cheers to many more of these exceptional coffee moments at the touch of a button! ☕

We're thrilled your new Vertuo Lattissima machine meets all your coffee needs! Be sure we thank you for your feedback and wish you unforgettable everyday moments ahead. Cheers!

Congratulations on your new Vertuo Lattissima, and thank you so much for all those stars! We're delighted to learn your satisfaction with your machine and the delicious milky recipe options it offers cup after cup. We also appreciate your feedback on this model's design, and will gladly forward your comments to our team as it’s helpful for us to improve our products and services. Cheers to many more of these exceptional coffee moments at home! ☕

Thank you for sharing your amazing feedback with us, DD! We’re thrilled to hear that you appreciate this upgrade to a Vertuo Lattissima as much, with its ability to create delicious milky recipes at the touch of a button and its easy maintenance. Cheers to many more of these delightful coffee moments at home! ☕

Thank you for your lovely feedback, Kevin! We're thrilled you're enjoying the convenient functionalities of your Vertuo Lattissima and the delicious recipe options it offers. We're delighted to be part of your routine. Here's to many more one-touch cappuccinos and lattes at home! ☕

Thank you so much for all those stars, Ann! We are delighted to learn that you enjoy your Vertuo Lattissima as much, and that you appreciate the variety of recipes it offers as well as its user-friendly functionalities. Cheers to many more exceptional coffee moments at home! ☕

Thank you for sharing your amazing feedback with us! We're thrilled to learn your satisfaction with your new Vertuo Lattissima and the delicious recipe options it offers at the touch of a button. Likewise, we're delighted to be a part of your everyday ritual with the variety of blends to choose from, for hot and cold brews alike. Cheers to many more exceptional coffee moments at home, prepared just the way you like! ☕

We are thrilled to learn you are enjoying your Vertuo Lattissima machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Lattissima machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks! This state-of-the-art machine is designed to brew each blend to the specific programmed temperature that is best suited to that blend, as defined by Nespresso Coffee Experts. Quality is very important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink. Our Aeroccinos warm the milk however are designed to not exceed a certain heat level to avoid scorching. We have some tips to help prepare a hotter beverage to increase your overall enjoyment: • Use hot water to preheat the cup to keep the coffee hotter longer. • Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly. • Clean the brew unit by following these steps: eject the capsule, close, and lock the machine, and press the button 3 times rapidly. The cleaning process will take up to 5 minutes and will dispense water from the machine in stops and starts. We recommend doing this weekly for the best maintenance. • Descale the machine. Scale build-up can interfere with proper heating and can also affect the taste and brew time of the coffee. We recommend descaling your machine every three months or 300 capsules, whichever comes first.

Hello Kristy. We are disappointed to hear that your Vertuo Lattissima is leaking. All of our machines come with at least a one-year warranty and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you!

Thank you for your review. We are delighted to learn you are enjoying becoming a Master Barista with your Vertuo Lattissima machine. Your machine comes with a two-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair and replacement options via our Assistance Service Program. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week.