If you are having difficulty logging into your online account, please try the following:
1. Check you are on the correct website by confirming the flag displayed in the bottom corner of the screen. If you are a Nespresso Professional customer, please visit our Professional site.
2. You will need to use the same email address as registered on your Nespresso account - double check the spelling. If you are unsure what email address is currently registered, please contact Nespresso.
3. If your account is not yet setup for online ordering, please activate your online login. If you already have a Nespresso Membership number, please enter this when activating.
4. If your password is incorrect, please use the 'forgotten your password' function. This will send you an email to reset the password for your account. Please allow 30 minutes for it to arrive and check any junk and spam folders as this email can sometimes be diverted there. The link will remain valid for 3 days.
5. If you recently changed your password, your browser may have an old password saved. Try clearing any saved passwords and re-entering your new one.
If you require any further assistance, please contact one of our Coffee Specialists 24/7 on 0800 234 579.