To track your order, log in to your online account, select the order you wish to track and click on Track My Order.

Alternately, you will receive your shipping confirmation email where you can track the progress of your parcel at any time through our portal. You will need to click on the embedded link and have a copy of your order number.

If you placed your order using the Guest Checkout, you will receive a confirmation email with a tracking link once your order ships.

For more information about delivery, we’re available seven days a week on 0800 234 579 or Live Chat - Contact us.

Getting your favourite coffee should be as quick and simple as possible.
That is why you have the option to grant authority to leave your parcel in a safe place without requiring a signature.

On the Delivery step in the Checkout, tick “Leave in a safe place”. Then, click on “Add Delivery Instructions” to leave detailed instructions for the courier.

Please note authority to leave in a safe place is up to the courier’s discretion and is not available on orders containing machines.

If the courier deems it is unsafe to leave the parcel, it will be taken to the nearest collection point and a card informing you of this will be left at your address.
If authority to leave in a safe place is granted, Nespresso is not liable for any loss or damage to the parcel.

For more information about delivery, we’re available seven days a week on 0800 234 579 or Live Chat - Contact us.

We are sorry to hear that, we'll fix it as soon as we can!

If the package has visible damage to the outer packaging, please contact Nespresso within 24 hours after you have received your order.

If the package has hidden damage or if any product inside is damaged, you must contact Nespresso within 7 days of your order being delivered.

Save the damaged capsules / goods and all original packaging until the claim is completed.

To make it as easy and fast as possible for you, include the following information when contacting us:

1. • Take photos of the damage so we easily can see what has happened, attach them via Live Chat to us.
2. • If the content is damaged, we need to know how much and what products are affected.

For more information about delivery, we’re available seven days a week on 0800 234 579 or Live Chat - Contact us.

You can track your order through our order tracking portal. All you will need is your order number (provided in your order confirmation email).

At times, delays outside the control of Nespresso can occur but you will be able to see the status of your order with the carrier here. Check for a ‘Sorry we missed you’ card left by the courier after attempted delivery. This will also advise if your order has been taken to a collection point.

If it doesn’t look like your order is on its way to you, or you would like additional help, we’re available seven days a week on 0800 234 579 or Live Chat- Contact us.

To meet our delivery deadlines, online orders are processed automatically by our system and immediately transferred to our Logistics Centre. If you wish to cancel or modify your order, we kindly invite you to contact Nespresso Customer Care Centre as soon as possible by phone on 0800 234 579 or Live Chat - Contact us.

However, as soon as your order is confirmed, Nespresso cannot guarantee any changes or cancellations required.

Nespresso New Zealand is only able to offer delivery to an address within New Zealand.

If you wish to order Nespresso products for delivery in any other country, you will need to contact Nespresso in that country directly.

Further information and contact details can be found on this website, simply select the appropriate country in the bottom right-hand corner of any page.

If it doesn’t look like your order is on its way to you, or you would like additional help, we’re available seven days a week on 0800 234 579 or Live Chat - Contact us.

You will need to contact us to let us know why you are returning your order, within 7 days of receiving it. This is especially important if there is an issue with the quality of the item you’ve received.

Please note the policies relevant to Returns, available on our Legal page.

To return your items, you will be required to post them back to Nespresso at a Reply Paid address. Once we have received the goods, your return will be processed and refunded within 30 business days of receipt of the goods.

If it doesn’t look like your order is on its way to you, or you would like additional help, we’re available seven days a week on 0800 234 579 or Live Chat - Contact us.

You will need to contact us by phone to organise for the return/refund of a recently purchased machine.
Please note the policies relevant to Returns, available on our Legal page.

We’re available seven days a week on 0800 234 579 or Live Chat - Contact us.