TERMS AND CONDITIONS

Offer: Save 30% on select Nespresso Original & Vertuo coffee machines + Receive a $25 Nespresso coffee credit. *

*The 30% instant rebate is valid on all Nespresso Original and select Nespresso Vertuo coffee machines (all colors, with or without Aeroccino milk frother) sold at the regular retail price and purchased between February 5, 2021 and February 25, 2021. This offer excludes the Nespresso Vertuo Next and Vertuo Next Deluxe coffee machines (all colors, with or without Aeroccino milk frother), Business Solution Machines, and machines discontinued since January 1, 2021. The regular price of the coffee machines can be found online at www.nespresso.com. Offer is available through Canadian participating retailers, through select loyalty programs, by phone at 1.855.325.5781 (toll free), at Nespresso Boutiques and online at www.nespresso.com. The $25 coffee credit is redeemable in one of two ways: 1. Online at www.nespresso.com/promotion/ca by submitting a complete application including a proof of purchase and a copy of the machine serial number, by April 4, 2021 at 11:59:59 PM EST. 2. At a Nespresso boutique: if you would like to instantly redeem your coffee credit, a minimum coffee order of $25 before applicable taxes is required. The credit is valid for one year from the date it is issued on the Nespresso account. The credit will be removed from the Nespresso account if the machine is returned.

Where an Eligible Machine is purchased online using a guest account, the following conditions apply: If an order is placed for an Eligible Machine with a minimum of 50 coffee capsules, then both the applicable machine discount and the $25 coffee credit are applicable. If the order is placed for an Eligible Machine with less than 50 coffee capsules or for an Eligible Machine only then only the applicable machine discount is applicable; you can still receive the coffee credit by calling the Nespresso Club at 1.855.325.5781 or by visiting a Nespresso boutique to create a Nespresso account linked to the used guest account.

HOW TO OBTAIN YOUR COFFEE CREDIT

Machines purchased through www.nespresso.com or via the Nespresso Club

Option 1: Immediate Credit: You can redeem your Coffee Credit together with the purchase of your machine, if you place a $25 minimum coffee order at the same time, directly online or on the phone with the Nespresso Club.

Option 2: The $25 credit will be applied to your Nespresso account within 1 to 2 working weeks following the machine purchase date.

Machines purchased through a Nespresso Boutique

Option 1: Immediate Credit: You can redeem your Coffee Credit together with the purchase of your machine, if you place a $25 minimum coffee order at the same time, directly in Boutiques.

Option 2: The $25 credit will be applied to your Nespresso account within 1 to 2 working weeks following the machine purchase date.

Machines purchased through a retailer

Option 1: Coffee Credit will be applied on your Nespresso account only when a complete application is submitted via www.nespresso.com/promotion/ca to the Nespresso Club by no later than by April 4th, 2021 at 11:59:59 PM EST.

Option 2:  You may redeem your coffee credit immediately after your machine purchase by visiting a Nespresso Boutique. Your coffee order must have a minimum value of $25.

A copy of the original proof of purchase of your Nespresso machine and a copy of its original serial number are mandatory to claim the credit with your coffee order at a Nespresso boutique. The credit is valid for one year from the date it is issued on the Nespresso account. The credit will be removed from the Nespresso account if the machine is returned. The Nespresso Club is not responsible for lost, stolen, misdirected, late, illegible or incomplete applications. For further information on how to obtain your credit or to obtain an application form, visit www.nespresso.com/promotion/ca or call the Nespresso Club at 1-855-325-5781. Offer valid in Canada only and only for Canadian shipping addresses. Void where prohibited or restricted. Not valid in combination with any other offer on machines from Nespresso, promotion or employee discount. A limit of 10 machines per person is set as part of this promotion. Offer may be cancelled at any time without notice.

SHIPPING AND RETURNS

DELIVERY / PICK-UP

DELIVERY

Option	Cost	Detail
Standard Delivery	$8.95	Exceptionally, due to current events: - Delivery to any address in Canada, within 2 to 5 business days. Orders placed after 4PM (EST) or during the weekend will be processed the following business day. - Standard Delivery is FREE for orders above $99.
Next Business Day Delivery	$25.00	This option is currently unavailable

PICK-UP

Option	Cost	Detail
Pick-up at Post Office	$8.95	Exceptionally, due to current events: - Place order online or over the phone. Ready for pick-up within 2 to 5 business days, at the Post Office of your choice. - Pick-up at Post Office is FREE for orders above $99.
Pick-up at Nespresso Boutique*	FREE	This option is available in selected boutiques. Visit this page for all the information about Boutique Pick ups.

* Only available in selected Nespresso Boutiques

Returns

Need to send something back to us? No problem. Returns are easy with Nespresso.

Type of Return	Detail
Machines	If you are not fully satisfied with your purchase, Nespresso offers an extended return policy for orders or purchases as of November 1st, 2020 for Nespresso machines, accessories and unopened coffee sleeves. Exceptionally, due to the current situation, we accept exchanges, returns or refunds for purchases made after November 1st, 2020, until March 15, 2021. All purchases made before November 1st 2020 are covered by our 14-day return policy. You may request a return authorization by contacting our toll-free phone number 1-855-325-5781. The authorization will be sent by email for you to print out, and add it to your return package. Also, please include the proof of purchase, with the returned item circled, and send it to: Nespresso Canada - Machine Returns 2505 Cohen St. St-Laurent, QC H4R 2N5 Please note: - That in-person returns and machine repair requests are not accepted - Your member account will be credited within 30 days of the reception of the item - We strongly recommend using a traceable method of shipping to track and ensure its delivery Should you have any questions, please click here to contact us. If you prefer to speak directly with one of our Coffee Specialists, you may call 1-855-325-5781. Please note however that we are experiencing a high volume of calls. We apologize for the inconvenience and thank you for your understanding. *You may also return your machine directly to a Nespresso* Boutique.** Any machine purchased from a retailer or other website must be returned to its original seller. Please be informed that we do not accept returns for machines purchased through a retailer.
Coffees & Accessories	If you are not fully satisfied with your purchase, Nespresso offers an extended return policy for orders or purchases as of November 1st, 2020 for Nespresso machines, accessories and unopened coffee sleeves. Exceptionally, due to the current situation, we accept exchanges, returns or refunds for purchases made after November 1st, 2020, until March 15, 2021. All purchases made before November 1st 2020 are covered by our 14-day return policy. Prepare a return package, circle the returned item on your proof of purchase and send it to: Nespresso Canada - Coffee and Accessory Returns 2900 Avenue André Dorval, QC H9P 2P2 Should you have any questions, please click here to contact us. If you prefer to speak directly with one of our Coffee Specialists, you may call 1-855-325-5781. Please note however that we are experiencing a high volume of calls. We apologize for the inconvenience and thank you for your understanding. Individual capsules and opened coffee sleeves are not eligible for return. You may also return your accessories and unopened coffee sleeves to a Nespresso Boutique. *You may also return coffees and accessories directly to a Nespresso* Boutique.**

Type of Return

Detail

Machines

If you are not fully satisfied with your purchase, Nespresso offers an extended return policy for orders or purchases as of November 1st, 2020 for Nespresso machines, accessories and unopened coffee sleeves. Exceptionally, due to the current situation, we accept exchanges, returns or refunds for purchases made after November 1st, 2020, until March 15, 2021. All purchases made before November 1st 2020 are covered by our 14-day return policy.

You may request a return authorization by contacting our toll-free phone number 1-855-325-5781. The authorization will be sent by email for you to print out, and add it to your return package. Also, please include the proof of purchase, with the returned item circled, and send it to:

Nespresso Canada - Machine Returns
2505 Cohen St.
St-Laurent, QC H4R 2N5

Please note:

- That in-person returns and machine repair requests are not accepted
- Your member account will be credited within 30 days of the reception of the item
- We strongly recommend using a traceable method of shipping to track and ensure its delivery

Should you have any questions, please click here to contact us. If you prefer to speak directly with one of our Coffee Specialists, you may call 1-855-325-5781. Please note however that we are experiencing a high volume of calls. We apologize for the inconvenience and thank you for your understanding.

You may also return your machine directly to a Nespresso Boutique.

Any machine purchased from a retailer or other website must be returned to its original seller.
Please be informed that we do not accept returns for machines purchased through a retailer.

Coffees & Accessories

If you are not fully satisfied with your purchase, Nespresso offers an extended return policy for orders or purchases as of November 1st, 2020 for Nespresso machines, accessories and unopened coffee sleeves. Exceptionally, due to the current situation, we accept exchanges, returns or refunds for purchases made after November 1st, 2020, until March 15, 2021. All purchases made before November 1st 2020 are covered by our 14-day return policy.

Prepare a return package, circle the returned item on your proof of purchase and send it to:

Nespresso Canada - Coffee and Accessory Returns
2900 Avenue André
Dorval, QC H9P 2P2

Individual capsules and opened coffee sleeves are not eligible for return.
You may also return your accessories and unopened coffee sleeves to a Nespresso Boutique.

You may also return coffees and accessories directly to a Nespresso Boutique.