Header
Shipping & Returns
DELIVERY / PICK-UP
DELIVERY
| Option | Cost | Detail |
|---|---|---|
| Standard Delivery | $6.95 | Delivery to any address in Canada, within 2 to 8 business days.
Orders placed after 4PM (EST) or during the weekend will be processed the following business day. Standard Delivery is FREE for the purchase of 200+ Original capsules, 150+ Vertuo capsules, or any coffee machine. |
| Next Business Day Delivery This option is currently unavailable |
$25.00 | Delivery to any address in Canada, the next business day.
Orders placed after 4PM (EST) or during the weekend will be processed the following business day. |
PICK-UP
| Option | Cost | Detail |
|---|---|---|
| Pick-up at Post Office | $6.95 | Place order online or over the phone.
Ready for pick-up within 2 business days, at the Post Office of your choice. Pick-up at Post Office is FREE for the purchase of 200+ Original capsules, 150+ Vertuo capsules, or any coffee machine. |
| Pick-up at Nespresso Boutique* | FREE | Place order online or over the phone.
Ready for pick-up 4 business hours later at the Nespresso Boutique of your choice.* Please allow 4 business hours for the Boutique to prepare your order. Opening hours differ from one boutique to another. Find a Nespresso Boutique |
Returns
Need to send something back to us? No problem. Returns are easy with Nespresso.
| Type of Return | Detail |
|---|---|
| Machines | Machines purchased directly from Nespresso Canada may be returned up to 14 days after
the date of purchase or delivery. HOLIDAY RETURN POLICY Starting November 29, 2019, all returns will be accepted exceptionally until January 15, 2020. For returns, visit a Nespresso Boutique with the machine and proof of purchase or prepare a return package. Get a return machine authorization by contacting us toll-free at 1-855-325-5781. Once you have received the return authorization by email, print it out and include it in your return package. Please include any relevant document in the package along with the proof of purchase, with the returned item circled, and send it to the following address: Nespresso Canada - Machine Returns 2505 Cohen Street St-Laurent, QC H4R 2N5 Any machine purchased from a retailer or other website must be returned to its original seller. |
| Coffees & Accessories | Accessories and unopened coffee sleeves may be returned up to 14 days after the date of purchase
or delivery. HOLIDAY RETURN POLICY Starting November 29, 2019, all returns will be accepted exceptionally until January 15, 2020. For returns, visit a Nespresso Boutique with the item and proof of purchase or prepare a return package. In your return package, please include the proof of purchase, with the returned item circled, and send your package to the following address: Nespresso Canada - Coffee Returns and Accessories 2900 André Avenue Dorval, QC H9P 2P2 We are sorry, but individual capsules and opened coffee sleeves are not eligible for return. |
Call the Nespresso Club at 1-855-325-5781 to initiate a return.
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Nespresso Pick-Up Point
How does it work?
Thanks to our partnership with UPS, you can pick up your order from a UPS
pick-up point near you. All if you have to do is select a pick-up point at check out. You will receive an
e-mail
when your order is ready to be collected. You will be asked to show a government ID when collecting your
order.
When somebody else will collect your order, they will also be asked to show proof of identity.
The opening hours of the pick-up points vary; they will be mentioned when you select a pick-up point.
The opening hours of the pick-up points vary; they will be mentioned when you select a pick-up point.
When can I pick it up?
Order before 4 PM ET and select the option Pick-Up Point to have your order
delivered within 3 business days at the pick-up point you choose.
How much does it cost?
For all orders, the charge is $ 6.95 for 3 business days delivery
for orders placed by 4 PM ET.
How long will my order be available for pick up?
Your package will be available for 7 calendar days. An e-mail reminder will be
sent
to you if your package remains uncollected after 5 calendar days.
Can I drop off my capsules for recycling at these pick-up points?
Yes, you can drop off your used capsules at these pick-up points
in the UPS postage-prepaid recycling bags.
How can I track my package?
You can track your order anytime at nespresso.com in the ‘My orders' section
within
‘My account'. You will also receive an email with the tracking link once the order ships.
For any order inquiries, please contact us at 1-800-562-1465 (Original) or 1-877-964-6299 (Vertuo).
For any order inquiries, please contact us at 1-800-562-1465 (Original) or 1-877-964-6299 (Vertuo).
