SHIPPING AND RETURNS

DELIVERY / PICK-UP

DELIVERY

Option	Cost	Detail
Standard Delivery	$8.95	Exceptionally, due to current events: - Delivery to any address in Canada, within 3 to 8 business days. Get your gifts on time for the Holidays! Order before December 16 to receive your order by December 24. Orders placed after 4PM (EST) or during the weekend will be processed the following business day. - Standard Delivery is FREE for orders above $99.
Next Business Day Delivery	$25.00	This option is currently unavailable

PICK-UP

Option	Cost	Detail
Pick-up at Post Office	$8.95	Exceptionally, due to current events: - Place order online or over the phone. Ready for pick-up within 3 to 8 business days, at the Post Office of your choice. - Pick-up at Post Office is FREE for orders above $99.
Pick-up at Nespresso Boutique*	FREE	This option is available in selected boutiques. Visit this page for all the information about Boutique Pick ups.

* Only available in selected Nespresso Boutiques

Returns

Need to send something back to us? No problem. Returns are easy with Nespresso.

Type of Return	Detail
Machines	If you are not fully satisfied with your purchase, Nespresso offers an extended return policy for orders or purchases as of November 15th, 2021 for Nespresso machines, accessories and unopened coffee sleeves. We will accept exchanges, returns or refunds for purchases made between November 15th 2021 and December 31st, 2021, until January 15th, 2022. All purchases made before November 15th, 2021 are covered by our 14-day return policy. You may request a return authorization by contacting our toll-free phone number 1-855-325-5781. The authorization will be sent by email for you to print out, and add it to your return package. Also, please include the proof of purchase, with the returned item circled, and send it to: Nespresso Canada - Machine Returns 2505 Cohen St. St-Laurent, QC H4R 2N5 Please note: - Items returned after the 14-day policy will not be credited - That in-person returns and machine repair requests are not accepted - Your member account will be credited within 30 days of the reception of the item - We strongly recommend using a traceable method of shipping to track and ensure its delivery Should you have any questions, please click here to contact us. If you prefer to speak directly with one of our Coffee Specialists, you may call 1-855-325-5781. Please note however that we are experiencing a high volume of calls. We apologize for the inconvenience and thank you for your understanding. You may also return your machine directly to a Nespresso Boutique* * Except for the Nespresso Chicoutimi Experiential Kiosk Any machine purchased from a retailer or other website must be returned to its original seller. Please be informed that we do not accept returns for machines purchased through a retailer.
Coffees & Accessories	If you are not fully satisfied with your purchase, Nespresso offers an extended return policy for orders or purchases as of November 15th, 2021 for Nespresso machines, accessories and unopened coffee sleeves. We will accept exchanges, returns or refunds for purchases made between November 15th 2021 and December 31st, 2021, until January 15th, 2022. All purchases made before November 15th, 2021 are covered by our 14-day return policy. Should you have any questions, please click here to contact us. If you prefer to speak directly with one of our Coffee Specialists, you may call 1-855-325-5781. Please note however that we are experiencing a high volume of calls. We apologize for the inconvenience and thank you for your understanding. Individual capsules and opened coffee sleeves are not eligible for return. You may also return your accessories and unopened coffee sleeves to a Nespresso Boutique. You may also return coffees and accessories directly to a Nespresso Boutique* * Except for the Nespresso Chicoutimi Experiential Kiosk

Type of Return

Detail

Machines

If you are not fully satisfied with your purchase, Nespresso offers an extended return policy for orders or purchases as of November 15th, 2021 for Nespresso machines, accessories and unopened coffee sleeves. We will accept exchanges, returns or refunds for purchases made between November 15th 2021 and December 31st, 2021, until January 15th, 2022. All purchases made before November 15th, 2021 are covered by our 14-day return policy.

You may request a return authorization by contacting our toll-free phone number 1-855-325-5781. The authorization will be sent by email for you to print out, and add it to your return package. Also, please include the proof of purchase, with the returned item circled, and send it to:

Nespresso Canada - Machine Returns
2505 Cohen St.
St-Laurent, QC H4R 2N5

Please note:

- Items returned after the 14-day policy will not be credited
- That in-person returns and machine repair requests are not accepted
- Your member account will be credited within 30 days of the reception of the item
- We strongly recommend using a traceable method of shipping to track and ensure its delivery

Should you have any questions, please click here to contact us. If you prefer to speak directly with one of our Coffee Specialists, you may call 1-855-325-5781. Please note however that we are experiencing a high volume of calls. We apologize for the inconvenience and thank you for your understanding.

You may also return your machine directly to a Nespresso Boutique*
* Except for the Nespresso Chicoutimi Experiential Kiosk

Any machine purchased from a retailer or other website must be returned to its original seller.
Please be informed that we do not accept returns for machines purchased through a retailer.

Coffees & Accessories

Individual capsules and opened coffee sleeves are not eligible for return.
You may also return your accessories and unopened coffee sleeves to a Nespresso Boutique.

You may also return coffees and accessories directly to a Nespresso Boutique*
* Except for the Nespresso Chicoutimi Experiential Kiosk