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SHIPPING AND RETURNS
DELIVERY / PICK-UP
DELIVERY
Option | Cost | Detail | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Standard Delivery | $8.95 | Exceptionally, due to current events: - Delivery to any address in Canada, within 2 to 3 business days. Orders placed after 4PM (EST) or during the weekend will be processed the following business day. - Standard Delivery is FREE for orders above $99 before taxes. |
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Same Day Delivery | $11.95 |
See the applicable Montreal greater area delivery zones:
See the applicable Greater Toronto area delivery zones:
Orders must be placed between 12 AM EST and 12:30 PM EST for the Montreal area and between 12 AM EST and 11:30 AM EST for the Toronto area to receive it the same day by 9 PM EST. |
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Next Business Day Delivery | $25.00 | This option is currently unavailable |
PICK-UP
Option | Cost | Detail |
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Pick-up at Post Office | $8.95 | Exceptionally, due to current events: - Place order online or over the phone. Ready for pick-up within 3 to 6 business days, at the Post Office of your choice. - Pick-up at Post Office is FREE for orders above $99 before taxes. |
Pick-up at Nespresso Boutique* | FREE | This option is available in selected boutiques. Visit this page for all the information about Boutique Pick ups. |
Returns
Need to send something back to us? No problem. Returns are easy with Nespresso.
Type of Return | Detail |
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Machines |
If you are not fully satisfied with your purchase, Nespresso offers a 14-day return policy for Nespresso machines, accessories, and unopened coffee sleeves. All returns must be shipped to the Nespresso Canada Returns center at the customer’s expense. Please include the proof of purchase, with the returned item circled, and send it to: Nespresso Canada Returns 151A Avenue Réverchon Pointe-Claire, QC H9P 1K1
Please note:
Should you have any questions, please click here to contact us. If you prefer to speak directly with one of our Coffee Specialists, you may call 1-855-325-5781. Please note, however, that we are experiencing a high volume of calls. We apologize for the inconvenience and thank you for your understanding.
You may also return your machine directly to a Nespresso Boutique.
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Coffees & Accessories |
If you are not fully satisfied with your purchase, Nespresso offers a 14-day return policy for Nespresso machines, accessories, and unopened coffee sleeves. All returns must be shipped to the Nespresso Canada Returns center at the customer’s expense. Please include the proof of purchase, with the returned item circled, and send it to: Nespresso Canada Returns 151A Avenue Réverchon Pointe-Claire, QC H9P 1K1
Please note:
Should you have any questions, please click here to contact us. If you prefer to speak directly with one of our Coffee Specialists, you may call 1-855-325-5781. Please note however that we are experiencing a high volume of calls. We apologize for the inconvenience and thank you for your understanding. You may also return coffees and accessories directly to a Nespresso Boutique.
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