Shipping and returns | Nespresso Canada

SHIPPING AND RETURNS

DELIVERY / PICK-UP

DELIVERY

Option Cost Detail
Standard Delivery $8.95 Exceptionally, due to current events:
- Delivery to any address in Canada, within 2 to 5 business days.
Orders placed after 4PM (EST) or during the weekend will be processed the following business day.

- Standard Delivery is FREE for orders above $99.
Next Business Day Delivery $25.00 This option is currently unavailable

PICK-UP

Option Cost Detail
Pick-up at Post Office $8.95 Exceptionally, due to current events:
- Place order online or over the phone. Ready for pick-up within 2 to 5 business days, at the Post Office of your choice.

- Pick-up at Post Office is FREE for orders above $99.
Pick-up at Nespresso Boutique* FREE This option is available in selected boutiques. Visit this page for all the information about Boutique Pick ups.
* Only available in selected Nespresso Boutiques

Returns

Need to send something back to us? No problem. Returns are easy with Nespresso.

Type of Return Detail
Machines

If you are not fully satisfied with your purchase, Nespresso offers an extended return policy for orders or purchases as of November 1st, 2020 for Nespresso machines, accessories and unopened coffee sleeves. The extension is valid until January 15th, 2021. All purchases made before November 1st 2020 are covered by our 14-day return policy.

You may request a return authorization by contacting our toll-free phone number 1-855-325-5781. The authorization will be sent by email for you to print out, and add it to your return package. Also, please include the proof of purchase, with the returned item circled, and send it to:

Nespresso Canada - Machine Returns
2505 Cohen St.
St-Laurent, QC H4R 2N5

 

Please note:

  • - Your member account will be credited within 30 days of the reception of the item
  • - We strongly recommend using a traceable method of shipping to track and ensure its delivery

 

Should you have any questions, you may contact our support team by email through our website. If you prefer to speak directly with one of our Coffee Specialists, you may call 1-855-325-5781. Please note however that we are experiencing a high volume of calls. We apologize for the inconvenience and thank you for your understanding.

 

You may also return your machine directly to a Nespresso Boutique. Please note however that machines cannot be currently returned in the Boutiques of Quebec.


Any machine purchased from a retailer or other website must be returned to its original seller.
Please be informed that we do not accept returns for machines purchased through a retailer.

 
Coffees & Accessories

If you are not fully satisfied with your purchase, Nespresso offers an extended return policy for orders or purchases as of November 1st, 2020 for Nespresso machines, accessories and unopened coffee sleeves. The extension is valid until January 15th, 2021. All purchases made before November 1st 2020 are covered by our 14-day return policy.

Prepare a return package, circle the returned item on your proof of purchase and send it to:

Nespresso Canada - Coffee and Accessory Returns
2900 Avenue André
Dorval, QC H9P 2P2

 

Should you have any questions, you may contact our support team by email through our website. If you prefer to speak directly with one of our Coffee Specialists, you may call 1-855-325-5781. Please note however that we are experiencing a high volume of calls. We apologize for the inconvenience and thank you for your understanding.

 

Individual capsules and opened coffee sleeves are not eligible for return.
You may also return your accessories and unopened coffee sleeves to a Nespresso Boutique.

You may also return coffees and accessories directly to a Nespresso Boutique. Please note however that only coffee returns are currently accepted in the Boutiques of Quebec.