Please note that we have implemented a temporary pause on accepting returns throughout the duration of the COVID-19 situation. Effective March 27, 2020, coffee machines will not be accepted for return until further notice. We will be extending our standard 14-day return policy by the length of this pause, meaning returns will be accepted for an additional period of 14-days once our Boutiques re-open and business operations return to normal.

Should you have any questions, you may contact our support team by email through our website. If you prefer to speak directly with one of our Coffee Specialists, you may call 1-855-325-5781, we, however, want to warn you that we are currently experiencing a high volume of calls. We apologize for the inconvenience and thank you for your understanding.

Any machine purchased from a retailer or other website must be returned to its original seller.

Current Return Procedures:
Visit a Nespresso Boutique with the machine and proof of purchase once our Boutiques re-open or prepare a return package by contacting the Nespresso Club once operations return to normal.

Please note that we have implemented a temporary pause on accepting returns throughout the duration of the COVID-19 situation. Effective March 27, 2020, accessories and unopened coffee sleeves will not be accepted for return until further notice. We will be extending our standard 14 -day return policy by the length of this pause, meaning returns will be accepted for an additional period of 14 days once our Boutiques re-open and business operations return to normal.

Should you have any questions, you may contact our support team by email through our website. If you prefer to speak directly with one of our Coffee Specialists, you may call 1-855-325-5781, we, however, want to warn you that we are currently experiencing a high volume of calls. We apologize for the inconvenience and thank you for your understanding.

Individual capsules and opened coffee sleeves are not eligible for return.

Current Return Procedures:

Visit a Nespresso Boutique with the item and proof of purchase once our Boutiques re-open or prepare a return package once operations return to normal.