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TERMS AND CONDITIONS
*This offer is linked to your Nespresso Club Member number and is only valid from December 23 6AM ET, to December 29, 2020, at 11:59 PM ET, in Nespresso Boutiques, online at www.nespresso.com, on the Nespresso mobile app, or through the Nespresso Club available Monday to Friday from 8 AM to 10 PM and Saturday and Sunday from 8 AM to 8 PM at 1-855-325-5781, while supplies last.
To be eligible to receive, one (1) free sleeve of Ispirazione Venezia, one (1) free sleeve of Ispirazione Napoli and free standard shipping, your order must include a minimum of 150 Original capsules. To be eligible to receive one (1) free sleeve of Ispirazione Venezia one (1) free sleeve of Ispirazione Napoli , one (1) free sleeve of Master Origins Colombia, and one (1) free sleeve of Capriccio and free standard shipping, your order must include a minimum of 250 Original capsules. The offered coffee sleeves are subject to change, in case of out of stock, Nespresso reserves the right to replace the free coffee sleeve by another one of equal or superior value.
To be eligible to receive, one (1) free sleeve of Master Origins Mexico, one (1) free sleeve of Scuro and free standard shipping, your order must include a minimum of 150 Vertuo capsules. To be eligible to receive one (1) free sleeve of Master Origins Mexico one (1) free sleeve of Scuro, one (1) free sleeve of Stormio, and one (1) free sleeve of Elvazio and free standard shipping, your order must include a minimum of 250 Vertuo capsules. The offered coffee sleeves are subject to change, in case of out of stock, Nespresso reserves the right to replace the free coffee sleeve by another one of equal or superior value.
Orders can be placed at participating Nespresso Boutiques, online at www.nespresso.com, on the Nespresso mobile app, or through the Nespresso Club available 7 days a week at 1-855-325-5781 available Monday through Friday 8am to 10pm (ET) and Weekends 8am to 8pm (ET). No substitutions allowed. Offer valid in Canada only and only for Canadian shipping addresses. Void where prohibited or restricted. Offer is not transferable and may be cancelled at any time without notice. Not valid in combination with any other offer or promotion. Capsules will not be accepted for a refund unless the free sleeves included in this offer are also returned. Offer valid only once.
All trademarks are owned by société des produits Nestlé S.A., Vevey, Switzerland, and used under licence. ©2020 Nestlé
SHIPPING AND RETURNS
DELIVERY / PICK-UP
DELIVERY
Option | Cost | Detail |
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Standard Delivery | $8.95 | Exceptionally, due to current events: - Delivery to any address in Canada, within 2 to 5 business days. Orders placed after 4PM (EST) or during the weekend will be processed the following business day. - Standard Delivery is FREE for orders above $99. |
Next Business Day Delivery | $25.00 | This option is currently unavailable |
PICK-UP
Option | Cost | Detail |
---|---|---|
Pick-up at Post Office | $8.95 | Exceptionally, due to current events: - Place order online or over the phone. Ready for pick-up within 2 to 5 business days, at the Post Office of your choice. - Pick-up at Post Office is FREE for orders above $99. |
Pick-up at Nespresso Boutique* | FREE | This option is available in selected boutiques. Visit this page for all the information about Boutique Pick ups. |
Returns
Need to send something back to us? No problem. Returns are easy with Nespresso.
Type of Return | Detail |
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Machines |
If you are not fully satisfied with your purchase, Nespresso offers an extended return policy for orders or purchases as of November 1st, 2020 for
Nespresso machines, accessories and unopened coffee sleeves. The extension is valid until January 15th, 2021.
All purchases made before November 1st 2020 are covered by our 14-day return policy.
Please note:
Should you have any questions, you may contact our support team by email through our website. If you prefer to speak directly with one of our Coffee Specialists, you may call 1-855-325-5781. Please note however that we are experiencing a high volume of calls. We apologize for the inconvenience and thank you for your understanding.
You may also return your machine directly to a Nespresso Boutique. Please note however that machines cannot be currently returned in the Boutiques of Quebec.
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Coffees & Accessories |
If you are not fully satisfied with your purchase, Nespresso offers an extended return policy for orders or purchases as of November 1st, 2020 for
Nespresso machines, accessories and unopened coffee sleeves. The extension is valid until January 15th, 2021.
All purchases made before November 1st 2020 are covered by our 14-day return policy.
Should you have any questions, you may contact our support team by email through our website. If you prefer to speak directly with one of our Coffee Specialists, you may call 1-855-325-5781. Please note however that we are experiencing a high volume of calls. We apologize for the inconvenience and thank you for your understanding.
Individual capsules and opened coffee sleeves are not eligible for return.
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