Shipping and returns policy | Nespresso Canada

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Shipping and Returns

DELIVERY / PICK-UP

DELIVERY

Option Cost Detail
Standard Delivery $8.95 - Free delivery on all orders over $75.
Delivery delays in metropolitan areas: 1-3 business days and in other areas: 2-4 business days.
Orders placed after 4PM (EST) or during the weekend will be processed the following business day.

- Standard Delivery is FREE for orders above $75 before taxes.
Same Day Delivery $11.95

See the applicable Montreal greater area delivery zones:

  • Baie-d'Urfé
  • Hampstead
  • Montréal-Nord
  • Beaconsfield
  • Île Bizard
  • Montréal-Ouest
  • Blainville
  • Kirkland
  • Pierrefonds
  • Boisbriand
  • Lachine
  • Pointe-Claire
  • Bois-des-Filion
  • Lasalle
  • Rosemère
  • Boucherville
  • Laval
  • Sainte-Anne-de-Bellevue
  • Brossard
  • Longueuil
  • Sainte-Thérèse
  • Côte Saint-Luc
  • Lorraine
  • Saint-Laurent
  • Dollard-des-Ormeaux
  • Mont Royal
  • Senneville
  • Dorval
  • Montréal
  • Verdun
  • Montréal-Est
  • Westmount

 

See the applicable Greater Toronto area delivery zones:

  • Ajax
  • Maple
  • Richmond Hill
  • Aurora
  • Markham
  • Brampton
  • Milton
  • Scarborough
  • Burlington
  • Mississauga
  • Thornhill
  • Concord
  • Newmarket
  • Toronto
  • Don Mills
  • North Peel Regional Municipality
  • Weston
  • Downsview
  • North York
  • Whitby (Excluding postcodes beginning with L0H)
  • East Mills
  • Oakville
  • Willowdale
  • Etobicoke
  • Oshawa
  • Woodbridge
  • Hamilton
  • Pickering (Excluding postcodes beginning with L1Y)
  • York

 

Orders must be placed between 12 AM EST and 12:30 PM EST for the Montreal area and between 12 AM EST and 11:30 AM EST for the Toronto area to receive it the same day by 9 PM EST.

Next Business Day Delivery $25.00 This option is currently unavailable

PICK-UP

Option Cost Detail
Pick-up at Post Office $8.95 Exceptionally, due to current events:
- Place order online or over the phone. Ready for pick-up within 3 to 6 business days, at the Post Office of your choice.

- Pick-up at Post Office is FREE for orders above $75 before taxes.
Pick-up at Nespresso Boutique* FREE This option is available in selected boutiques. Visit this page for all the information about Boutique Pick ups.
* Only available in selected Nespresso Boutiques

Returns

Need to send something back to us? No problem. Returns are easy with Nespresso.

Type of Return Detail
Machines & Non-Food Accessories

For Nespresso machines and non-food accessories only, Nespresso offers a 14-day return policy if you are not fully satisfied with your purchase. A receipt is required to process a return.

 

All machines and accessories purchased between November 2nd and December 24th, 2023, unused and unopened only, can be returned until January 7th, 2024.

 

All returns must be shipped to the Nespresso Canada Returns center at the customer’s expense. Please include the proof of purchase, with the returned item circled, and send it to:

Nespresso Canada Returns
151A Avenue Réverchon
Pointe-Claire, QC H9P 1K1

 

Please note:

- Items returned after the 14-day policy will not be credited

- That in-person returns and machine repair requests are not accepted at the aforementioned address

- Your member account will be credited within 30 days of the reception of the item

- We strongly recommend using a traceable method of shipping to track and ensure its delivery. Save your shipping receipt or take note of the tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.

 

Should you have any questions, please click here to contact us. If you prefer to speak directly with one of our Coffee Specialists, you may call 1-855-325-5781. Please note, however, that we are experiencing a high volume of calls. We apologize for the inconvenience and thank you for your understanding.

 

You may also return your machine directly to a Nespresso Boutique.

 

Any machine purchased from a retailer or other website must be returned to its original seller.
Please be informed that we do not accept returns for machines purchased through a retailer.

Coffee & Food Products

All food products (including but not limited to coffee capsules, cookies, sugar sticks, and flavoured syrups) are final sale and cannot be returned once they have been purchased.