Nespresso accepts returns for machines and accessories, within 14 days, provided they are in new or unused condition, in their original packaging in perfect condition, and with the original invoice.

Nespresso Gift cards and all food products, including coffee capsules are final sale.

All returns must be shipped to the Nespresso Canada Returns center at the customer’s expense. Please include the proof of purchase, with the returned item circled, and send it to:
Nespresso Canada Returns
151A Avenue Réverchon Pointe-Claire, QC H9P 1K1

Please note:

Items returned after the 14-day policy will not be credited

That in-person returns and machine repair requests are not accepted at the aforementioned address

Your member account will be credited within 30 days of the reception of the item

We strongly recommend using a traceable method of shipping to track and ensure its delivery

Any machine purchased from a retailer or other website must be returned to its original seller. Please be informed that we do not accept returns for machines purchased through a retailer. You may also return accessories or machines directly to a Nespresso Boutique.

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