COFFEE PLAN WITH MACHINE

STILL HAVE QUESTIONS?

How does the COFFEE PLAN WITH MACHINE Nespresso work?

You buy a coffee machine at a promotional price and pay a fixed monthly fee which will be deposited in your Nespresso account. You can use the accumulated funds in this way to purchase Nespresso coffee or other Nespresso articles at www.Nespresso.com, through our Customer Service or in Nespresso Boutiques in Poland.

What if you don't use your Nespresso credit?

All credits accumulated in your Nespresso account should be used by you for purchases on the website www.Nespresso.com, via our Customer Relationship Centre or in Nespresso Boutiques in Poland, within twelve months from the date of termination or expiry of the Coffee Plan agreement, otherwise credits will disappear, i.e. they are not refundable, payable or exchangeable for any equivalent.

Can I cancel my Coffee Plan with Machine?

Coffee Plan with the Machine is an agreement concluded for a definite period of 12 months, after which it is extended for an indefinite period. However, we give you the option to terminate this contract, i.e. cancel your Coffee Plan with the Machine at any time. Remember that if you decide to cancel the Coffee Plan with Machine (termination of the contract) before the first twelve months of its term, you will be required to pay a fee related to the early cancellation of the Plan - check the amount of this fee in the terms and conditions of the Coffee Plan with Machine. To cancel the Coffee Plan with the Machine, go to the contact section - https://www.Nespresso.com/pl/en/contact-us, calling to our Customer Relationship Centre 800 51 52 53 or visit one of the Nespresso Boutiques.

What happens to my credits if I cancel my Coffee Plan with Machine?

When you cancel your Coffee Plan, your credit will remain on your Nespresso account and should be used by you for purchases on www.Nespresso.com, through our Customer Relationship Centre or in Nespresso Boutiques in Poland, within 12 months from the date of termination or expiry of the Coffee Plan agreement. Otherwise they will be forfeited – that means they cannot be returned, paid or converted into any equivalent. If, in connection with the early cancellation of the Coffee Plan, you will be required to pay a fee related to the early cancellation of the Coffee Plan – we may reduce the balance of funds on your Nespresso account by the amount of this fee, specified in the terms and conditions of the Coffee Plan with Machine.

I am buying on behalf of the employer, do I need additional documents?

You can buy a coffee plan on behalf of your employer. If you are launching the Coffee Plan as a representative of the company, we kindly ask you to provide us with a copy of your power of attorney at www.adres.pl immediately after placing the order. The lack of a power of attorney will prevent us from executing the order.