What can Nespresso do for you?

Join the Club Nespresso and benefit from our range of personalized services, designed just for you.

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ORDER

Coffee Specialists are available 24/7 to advise you on your coffee selection and to ensure easy ordering and convenient delivery, tailored to your needs. Call us, order online or visit one of our Nespresso boutiques.

Web

Discover a host of privileges online

*Machine assistance videos available at your convenience for every Nespresso machine.
*Keep up to date with all our news by subscribing to our Newsletter in the "My account" section.
*Place your order online at a time that suits you, 24 hours a day, 7 days a week.
*Benefit from complimentary next day delivery and choose the slot in which you want to receive your parcel.

-Free standard delivery* is offered with the purchase of 200 capsules.

*applies to online and mobile orders





Phone

Order

Our Coffee Specialists are on hand 24/7 to advise you on your selection of Grands Crus and your machine, and to provide you with a delivery service suited to your individual needs. Place your order via telephone on 0800 162 64 or visit one of our Nespresso Boutique.

Nespresso on Mobile

The Nespresso boutique in your pocket

Anytime. Anywhere.
Connect using the Nespresso mobile applications on iPhone, iPad and Android devices and enjoy Nespresso services anywhere.
What you can do with?

  • order your grand cruAll Nespresso products at the touch of a finger.
  • Locate boutiques and shopsThe Nespresso Boutiques in your pocket, anytime, anywhere.
  • Catch up with Nespresso, anytimeKeep up to date with all the Nespresso news.

Download the Nespresso application now

Nespresso boutique

Find a store locator

Throughout the world, the Nespresso Boutiques invite coffee lovers to experience the art of espresso.

Boutique concept

All of the services of the Nespresso Club brought together.
An invitation to experience the unique world of Nespresso in our modern and stylish Boutiques.
The French architect Francis Krempp has created a unique design, combining art deco design with contemporary shapes and materials.
An eclectic mix of materials, comprising the warmth of wood, the luxury of leather, the high-tech nature of metal and the purity of glass.
Two complementary geometric shapes: the square symbolises the brand's values: perfection, pleasure, aestheticism and simplicity. The circle evokes the coffee cup, discovery, tasting and the senses.
A retail experience to satisfy your every desire.
Discover all of the Nespresso products: the Premium Blend coffees, the limited edition varieties, the machines and accessories for maintaining your machine and enhancing your coffee experience.

The Carpe Diem lounge offers a sense of timelessness.
It is a warm, comfortable and cosy area; a place where you can truly relax and experience the pleasure of our Premium Blend coffees. Coffee Specialists are on hand to reveal the mysteries of our exceptional coffee.
Our specialists are pleased to offer personalised advice, provide guidance or share their Nespresso expertise with you.

DELIVERY

The Club delivers your order wherever you are, whenever suits you. Your parcel is delivered the next day if you order before 10PM. Additional shipping options are available through our Boutique Pick Up, Pick Up Point and Your Time delivery services (extra fees apply for Nespresso Your Time).

Nespresso Standard Delivery

Place your order before 22:00 and receive it the next day (only on working days).

  1. Delivery You can choose to have your order delivered the next day if you order before 22PM. Daytime delivery takes place Monday through Saturday, between 8:00 and 18:00. Delivery during the evening takes place Tuesday & Thursday, between 18:00 and 22:00.
  2. Delivery costs Your parcel will be delivered for free if you order 200 capsules or more on the Nespresso website. If you order less than 200 capsules the transportation fee is €3,90.
  3. Another Day Is next day delivery inconvenient for you? Choose the day on which you would like to receive your order.

Nespresso boutique pick up

Your order already ready at the Boutique? *

  1. place your orderPlace your order by telephone at the following number: 0800 164 64
  2. speed order preparation1h after you placed the order, your parcel will be ready at your nearest Nespresso Boutique.
  3. pick up your orderPick it up at your convenience at your Boutique's "pick up" counter.

Nespresso pick up point

Are you looking for a simple and practical delivery solution?

  1. place your orderOrder your capsules before 10 pm on the Nespresso website, or by telephone on 0800 162 64, and receive them within two working days.
  2. choose a pick up point Choose the Proximity Point delivery option and tell us your nearest pick-up point.
  3. get informedYou will be informed by SMS or email when your order is available. You can pick it up whenever you like.

Nespresso your time

Would you like to receive your capsules by courier at a particular time?

  1. place your orderPlace your order and choose the place, time and day of delivery on the Nespresso website or by telephone on 0800 162 64.*
  2. personal delivery A courier will deliver your capsules to you personally. If you wish, he can collect your used capsules and take them to be recycled.
  3. opening servicePlace an order before 3 pm and receive your order on the same day (available on weekdays and on Saturdays).
  4. your timeChoose Nespresso YourTime for your next order.

CUSTOMER CARE

Club Experts are available 24 hours a day, 7 days a week, to answer all your questions about selecting your Grands Crus, your machine and the Nespresso services.

assistance 24/7

Do you need immediate assistance for your machine ?

  1. Nespresso call centerCall the Nespresso Club at the following number: 0800 162 64*
  2. technical diagnoseGet an immediate technical diagnose and the solution that meets your needs.
  3. After Sales Repair ServiceAfter-sales repair service includes a 2-year warranty as well as lifetime assistance for your machine.*
  4. opening serviceService available from Monday to Friday from 8 to 22h and Saturday from 8am to 17pm*.

Benefit from immediate assistance at anytime

Service offered if the repair carried out is covered by the manufacturer's warranty and if it was bought in the country of repair. Preferential rates if the machine is not under warranty. Conditions available from the Nespresso Club.

Expertise

Discover the Art of Degustation

Would you like to go on a journey of the senses?
Nespresso is offering you the chance to participate in exclusive tasting sessions to discover the rich and diverse aromas of our Grands Crus.

Join our Nespresso Experts to discover the art of tasting and become a true expert on Grands Crus.

For more information, contact us.

RECYCLING

With the Nespresso recycling plan, we provide different options for recycling your used aluminium capsules and fulfilling your commitment to protecting the environment.

Read more

recycling

Do you want to be able to recycle your capsules easily?

  1. collecting pointsTake your capsules to one of our 5000 collection points
  2. Nespresso BoutiquesTake them to the nearest Boutique or a Kiala Pick Up Point in your neighbourhood.
  3. recycling bagUsing the Nespresso recycling bag, hand over your used capsules to the postman delivering your order, or turn in your recycling bag at the nearest Pick Up Point or Boutique anytime you want.
  4. Positive CupFind out more about the Nespresso Program Positive Cup .

Join the Nespresso Club now and benefit from our range of personalized services, designed just for you.

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