F.A.Q. EasyOrder

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F.A.Q EasyOrder

Are there any hidden fees for signing up for the Easyorder service?

There is no cost for creating, modifying and cancelling your Easyorder. You will however benefit from a free delivery for any recurrent order of 50 capsules or higher. Your recurrent order can be set up via the Nespresso website under My Account/My EasyOrders or via the Nespresso Club 24/7 toll-free on 1800 623 033.


What are my obligations for signing up for the Easyorder service?

Easyorder is there to facilitate the way you order Nespresso products. There are no contractual obligations for continuing to use the Easyorder service. You can easily create, modify or cancel any recurrent order through the Easyorder service by visiting My Account/My EasyOrders.


What are the benefits of signing up for the Easyorder service?

Easyorder allows you to receive your favourite Grands Crus and a limited range of accessories at the frequency and address of your choice to prevent you from running out of your favourite Grand Crus and to save you time and effort on placing an order when you need it.


How will I know when my order will ship?

You will be notified four days prior to the shipment of your scheduled Easyorder via email. If you wish to modify the delivery address, selected items and quantities as well as delivery and payment information after receiving our email, you can still change this until the day before shipment at midnight (ex: 11:59PM on January 3 for an order shipping on January 4)


How do I modify or cancel my Easyorder?

All information relevant to your Easyorder such as next scheduled date, delivery address and payment can be found under My Account/My EasyOrders. You can easily modify or cancel any recurrent order through the Easyorder service by visiting the Nespresso website under My Account/My EasyOrders or via the Nespresso Club 24/7 toll-free on 1800 623 033.


What are the shipping fees for an Easyorder?

You will benefit from a free delivery for any recurrent order of 50 capsules or higher.


I don't see some of my usual delivery methods such as Boutique Pick Up?

Unfortunately delivery modes such as Boutique Pick Up are not available for Easyorder. Please choose a regular standard delivery for delivery within 3 or 4 business days.


Which are the minimum capsules volume to place an order on Easyorder?

The minimum order volume is the same as a regular order, being 50 capsules. Free delivery is available for any recurrent order of 50 capsules or higher.


Do I benefit from promotional activities by signing up for Easyorder?

All Club Members can benefit from Nespresso Club promotions for which they are eligible. Please note however that not all promotional items available for a limited time are available for ordering via the Easyorder service. For those promotions involving Limited Edition products, we recommend placing a separate order to benefit from the promotion. If you are then overstocked with Nespresso coffee, you may then choose to extend your next shipment date on your Easyorder.


What happens if an items such as the Limited Edition coffees are out of stock?

The remainder of your order will ship if the minimum order amount of 50 capsules per order is respected (i.e. For orders of 50 caps – Order will not be sent and the club members will receive “Out of Stock” email so they can modify the order or call Club to amend order). Please also note that you will only be charged for shipped items. An order with an out of stock item will ship nonetheless and we will alert you by email of the shipment and the non-shipped items.


I did not see Nespresso machines or all of the Nespresso accessories? How do I order these as part of my service?

The Easyorder service features the entire range of Nespresso Grands Crus coffees as well as frequently used accessories such as sugar and similar accessories. It excludes some items including machines and Limited Edition coffees or assortments. We encourage you to place a separate order for Nespresso machines and accessories that are typically ordered in less predictable fashion.


What if I do not want my order and it has already shipped. How do I cancel it?

You can contact Nespresso Club 24/7 toll-free on 1800 623 033.