F.A.Q. EasyOrder

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EasyOrder Frequently Asked Questions

Do I still benefit from promotional offers with EasyOrder?

Yes, Club Members with an EasyOrder are still able to enjoy Nespresso promotions. Depending on the promotion, your recurring order may not be automatically eligible to receive the promotion. The best way to ensure you don't miss out is to opt-in for our email updates in My Account. You'll be notified when promotions you are eligible for are available.

If your EasyOrder is not scheduled to ship during the promotional period, or the contents do not meet the promotion requirements, we recommend you delay your EasyOrder and place a unique order to redeem the offer.

You can manage your EasyOrder anytime in My Account > EasyOrder.

Are there any hidden fees?

There is no cost for creating, modifying or cancelling your order.

You may see a pending payment of $1 with your bank, when you create or modify your EasyOrder.

This is a verification check to store your payment card for recurring payments. The amount will not be charged, and will be released back to you within a few days.

How will I know when my order will ship?

You will be notified three days prior to the shipment of your order via email.

If you wish to modify order contents, or delivery and payment information after receiving this email, you can do so until midnight the day before your order is shipped (eg: 11:59PM on January 3 for an order shipping on January 4).

How do I modify or cancel my EasyOrder?

You can modify or cancel your EasyOrder anytime on the Nespresso website or mobile app.

Simply go to My Account, followed by My EasyOrder to find your settings and options.

You can modify the next scheduled date, delivery address and payment. You can also cancel your EasyOrder.

If you have any issues, please contact us for assistance.

Is delivery really free?

Yes! Every EasyOrder receives free standard delivery.

Is there a minimum capsule requirement for EasyOrder?

Yes, a minimum of 50 capsules applies as with normal orders.

Can I order Limited Edition coffees in my EasyOrder?

Limited Edition coffees are not available on EasyOrder as stock is available in limited quantities. To order a Limited Edition coffee, we recommend you place a separate order. If you are overstocked on your Nespresso coffee, you can choose to adjust your next shipment date.

What if I don't want my order but it has already shipped? Can I cancel it?

We would encourage you to keep your order, and consider delaying your next shipment date. As Nespresso capsules are hermetically sealed, the coffee can be stored and used at a later date.

Please contact us for further assistance.

What is the difference between EasyOrder and Coffee Subscription?

With a Coffee Subscription plan, you pay a monthly or bi-monthly fee which is transformed into credit with an additional 10% from us. It is then available on your Nespresso account to use on any Nespresso products. You would shop as normal using your credit, and do not receive an automatically shipped order.

EasyOrder is simply a recurring order service. You create an order that is automatically delivered to your doorstep according to the frequency you pick. Easy to manage, and you can cancel anytime.

What happens if an item in my EasyOrder is out of stock?

The remainder of your order will ship if the minimum order amount of 50 capsules is respected. You will only be charged for shipped items. You will be notified by email of products that could not be shipped. If you do receive this email, we recommend reviewing your EasyOrder in case a product is permanently unavailable.

If an out of stock item forces your order to below 50 capsules, you will be contacted by Nespresso to update the order contents. If you notice you have not received your EasyOrder shipment notification at the expected date, you're also able to log in and check your order or contact us so we can assist.