The Vertuo range is coffee redefined, with innovative brewing technology and unique design for the ultimate coffee experience. Offering freshly brewed coffee with crema, the Vertuo machine range makes five cup sizes at the touch of a button: Espresso (40ml), Double Espresso (80ml), Gran Lungo (150ml), Mug (230ml) and Alto (414ml). To achieve this range of coffees with just one machine, Vertuo uses three different capsule sizes: a small capsule for Espresso, medium for Double Espresso and Gran Lungo and large capsule for Alto and Mug. Pair a Vertuo machine with the Aeroccino milk frother and enjoy a wide range of milk-based recipes like a macchiato or a cappuccino. Discover the Vertuo coffee range here .

How much caffeine do the Vertuo capsules contain?

The amount of caffeine is different for each coffee and depends on two factors: the proportion of Robusta in the blend (Robusta contains twice as much caffeine as Arabica), and the quantity of ground coffee used to prepare the cup.

Why is the Vertuo crema so dense/thick?

Vertuo is the first single-serve system to brew large-cup coffee with crema, as crema has traditionally been a feature of the espresso extraction method. Crema is a naturally formed foam of coffee and air, produced during the extraction process. It is a sign of ultimate coffee quality, enhancing the tasting pleasure. The crema protects coffee aromas, sealing them in the cup until they are released as you enjoy your coffee. The crema allows you to benefit from the full aromatic profile. Vertuo crema can be thicker compared to crema on Original coffee blends, due to its unique Centrifusion system. Discover more about Centrifusion .

What is the difference between an Original Lungo and a Vertuo Mug (230ml)?

Both Original and Vertuo provide a high quality coffee that is larger than an Espresso (40ml). However, thanks to the Centrifusion technology and the new range of Vertuo capsules, we can offer three coffees that are bigger than an Original Lungo: Gran Lungo, Mug and Alto. This is alongside a cup size that is unique to Vertuo – the Double Espresso (80ml)

Why are some Vertuo capsules priced higher than Original capsules?

The price of Nespresso Vertuo capsules reflects the innovative technology and the versatility that the machine offers in brewing multiple coffee preparations and varieties with the same, high quality in cup result. The sophisticated Vertuo capsules incorporate new technology, including a bar code on each capsule, which facilitates a product intelligent extraction system, allowing the machine to recognise each expertly developed coffee.

Why does Vertuo have a different range of coffee blends to the Original system?

When it comes to crafting our blends, the process is unique. This includes a rigorous bean selection, expert blending, roasting and grinding for an optimal interaction with the specific brewing parameters of the Vertuo machine. With 24 blends and 5 extraction sizes available, we are confident you will be able to find a Vertuo coffee to suit your perfect coffee moment.

Can I use Vertuo capsules in my Original machine?

No. The Nespresso Original and Vertuo use different capsules, which interact with the systems in different ways. Find out more about the new Vertuo system

Can I make a cappuccino or latte with Vertuo coffees?

Yes, simply pair your Vertuo machine with an Aeroccino milk frother and you can create a range of hot and cold frothed milk recipes, including a macchiato, cappuccino or latte. We recommend the Vertuo range of Espresso and Double Espresso capsules for these recipes.

Unique to Vertuo, Reverso is a new way of enjoying your coffee with milk. Pour some cold milk (80ml) into your coffee cup or mug, extract the coffee on top, then stir to ensure a smooth and luxurious coffee with crema. We recommend the Vertuo range of Gran Lungo, Mug and Alto capsules for this recipe.

What do the bar codes on the Vertuo capsules do?

The Vertuo machine uses bar codes on the capsules to identify which coffee is being prepared. The machine reads the code to recognise the capsule and then adjusts the amount of water, speed of extraction and other parameters to prepare each blend and cup size in an optimal way. Discover more, including a video introducing you to the innovative Vertuo system .

Do you plan to introduce more coffee blends into the Vertuo range?

The Vertuo range currently offers 24 different coffees. Nespresso is known for continuous innovation and new product development, continuously seeking to offer Club Members new experiences.

How can I cancel or amend my order?

To deliver your product within advised timeframes, your order is packed and shipped as quickly as possible. If you would like to amend your order, please call us on 1800 623 033 (toll-free) as quickly as possible. We’re available 24/7.

What is the minimum coffee order quantity for online and phone orders?

Nespresso coffees are packaged in sleeves, each containing 10 capsules. To ensure the safe transport of capsules to you, capsule orders placed over the phone, online, or through the app should consist of a minimum 50 capsules. The minimum order to receive free Standard delivery is 100 capsules. Place your coffee order now, here .

What delivery options does Nespresso offer?

Your Nespresso order can be delivered to your preferred address within Australia using one of a variety of delivery options. These are dependent on where you are located. You can view all of the options available to you and their conditions on the page.

Do I need to sign for my order?

Getting your favourite coffee should be as quick and simple as possible. That is why you have the option to grant authority to leave your parcel in a safe place without requiring a signature. On the Delivery page in the Checkout, tick “Leave in a safe place”. Then, click on “Add Delivery Instructions” to leave detailed instructions for the courier. Please note authority to leave in a safe place is up to the courier’s discretion and is not available on orders containing machines. If the courier deems it is unsafe to leave the parcel, it will be taken to the nearest collection point and a card informing you of this will be left at your address. If authority to leave in a safe place is granted, Nespresso is not liable for any loss or damage to the parcel.

Does Nespresso offer international delivery?

Nespresso Australia is only able to offer delivery to an address within Australia. If you wish to order Nespresso products for delivery in any other country, you will need to contact Nespresso in that country directly. Further information and contact details can be found on this website, simply select the appropriate country in the bottom left-hand corner of any page.

How can I set up EasyOrder for my Nespresso capsule orders?

Easy Order is a great way to ensure a recurring coffee delivery on your terms. You will also benefit from free standard delivery with the purchase of 50 capsules or more. Follow these 3 steps to set up your EasyOrder: 1) Log in to your membership online or via the mobile app. 2) Access the Easy Order page by choosing My Account and then My EasyOrders. 3) Select your products, define your order frequency, delivery address and payment method. You will then receive your order according to the details you've entered. Please note that although a delivery fee may be displayed during checkout, no delivery charges will be applied to your order.

How can I return/exchange my coffee or accessories order?

You will need to contact us to let us know why you are returning your order, within 7 days of receiving it. This is especially important if there is an issue with the quality of the item you’ve received. Please note the policies relevant to Returns, available on our Legal page . To return your items, you will be required to post them back to Nespresso at a Reply Paid address. Once we have received the goods, your return will be processed and refunded within 30 business days of receipt of the goods.

How can I return my machine order?

You will need to contact us by phone to organise for the return/refund of a recently purchased machine. Please note the policies relevant to Returns, available on our Legal page .We are available 24/7 on 1800 623 033 to help you.

My package has not arrived within the estimated time. What should I do now?

If you haven’t received your parcel within the estimated time frame for the delivery method you selected, there are a few things you can check. You can track the order by logging into your Nespresso account, and proceeding to My Account > My Orders. Select the order you’re waiting on and click the link at the bottom of the order to track your parcel with the relevant carrier. At times, delays outside the control of Nespresso can occur but you will be able to see the status of your order with the carrier here. Check for a ‘Sorry we missed you’ card left by the courier after attempted delivery. This will also advise if your order has been taken to a collection point. If it doesn’t look like your order is on its way to you, or you would like additional help, we’re available 24/7 to assist you on 1800 623 033.

How can I get a copy of an invoice for an order?

To request an invoice, simply contact us with your membership details, which order you would like an invoice for and the email address you would like the invoice sent to. You can contact us on 1800 623 033 (toll-free) anytime, 24/7. You can also contact us via email, or Live Chat during opening hours. Please note that it can take up to 1-2 business days for your invoice to be sent to you via email.

What payment options does Nespresso offer?

You have a number of options when it comes to paying for your coffee, accessory or machine order online or over the phone. Please note orders in Boutique can only be paid for in Cash or on a Credit/Debit card. Credit/Debit Card. You can choose to pay for your order with either VISA, MasterCard or American Express. Please note that your account will only be debited once the order has been dispatched, however a pre-authorisation will be taken when you confirm your order online.Paypal. Paypal is accepted online for all orders. EFT and Cheque/Money Order. If you’d like to pay with these options, please contact us directly on 1800 623 033 (24/7). You will need to place your order over the phone, and the Coffee Specialist will guide you in relation to how you can complete the payment. If you are a Nespresso Professional customer, please contact us on 1800 182 206 for advice on payment options.

I don’t want to receive paper invoices with my order. How can I arrange this?

Unfortunately, this option is not available at this time. However, you are able to recycle the invoices with the rest of the packaging from your order by placing them in your kerbside recycling bin.

What is your Privacy Policy and where can I get a copy?

Our Privacy Policy is available on the Legal page . To contact a Nestle Privacy Officer, contact us online or on 1800 623 033 for support.

Nespresso Privacy Policy - Contact a Nestlé Privacy Officer

To change your personal information and preferences, or if you are concerned about a possible interference with your privacy or misuse of your personal information by Nespresso or Nestlé, please contact the Nestlé Privacy Officer here . It is our policy to handle complaints in a timely, effective, fair and consistent manner. A condensed and full version of this policy is available on our Legal page for your convenience.

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Abroad: +61 2 8925 6600
*International phone charges will apply. Please contact your telephone network for further details.
1800 623 033
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North Sydney NSW 2059
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