Question 1

What is Subscription?

Accepted Answer

It is a new way of on boarding and welcoming you to the world of Nespresso, with an offer for a machine of your choice at a very low price. This offer comes with a 12-months contract: each month you will pay a fee. Your monthly fee becomes credit of the same amount that you can use to buy whatever Nespresso product you want and build your own coffee experience. You can use them to buy Nespresso coffee and accessories.

Question 2

For a VertuoPlus Deluxe machine plan, I need to pay $50 x 12 months, which is $600. This is a lot more than the price of $309 if I buy the machine outright. Why is this?

Accepted Answer

The cost of the machine is $1. The $50 monthly fee becomes credit that you can use to buy coffee or accessories in a flexible manner. So the full $600 is for you to use over the 12 months of your subscription. At the end of your subscription any remaining credit can be converted to Nespresso coffee capsules or accessories.

Question 3

Will I own the machine after signing the contract/subscription?

Accepted Answer

Yes, you will own the machine from day 1 of the start of your subscription and delivery of the machine to you.

Question 4

Does the machine have the same warranty as a purchased machine?

Accepted Answer

Yes.

Question 5

How is the credit applied?

Accepted Answer

When you agree to the terms and conditions of your subscription plan, you also become member of the Nespresso Club. This generates a Nespresso Club Member number. The Credit is applied, every month, upon the payment of the monthly fee, directly and automatically on your Nespresso account (you have nothing to do and you can check your Club Credits online on your profile at Nespresso.com, by calling Nespresso, or visiting a Boutique).

Question 6

How soon is the credit applied after the monthly payment has been taken?

Accepted Answer

Nespresso Credit (paid from the linked Debit/Credit Card) will be added to your Nespresso account that is linked to your Membership each month within 5 business days of receipt of the Monthly Fee in cleared funds.

Question 7

Can the credit be accumulated on my Nespresso account? E.g. if not used for 4 months will the amount of credit be carried to the next month's plan.

Accepted Answer

Yes. Club Credits can be accumulated for 12 months to buy whenever you want. You do not have to use up your credit every month. In addition, you can also use your credit only partially, it will still carry over. Club Credits will even be valid for up to 12-month, after that we will convert any unused credit into capsules or accessories for you to use.

Question 8

If I change my mind, can I cancel with no fees?

Accepted Answer

If you have a change of mind on the offer, there will be a cancellation fee. Please refer to terms and conditions for cancellation fees <https://www.nespresso.com/au/en/legal>.

Question 9

What happens if I wish to cancel my subscription half way through my contract agreement?

Accepted Answer

Cancellation fees apply depending on the Subscription offer chosen. Please refer to terms and conditions for cancellation fees <https://www.nespresso.com/au/en/legal>.

Question 10

How long will I benefit from free delivery?

Accepted Answer

You will benefit from free standard deliveries (on 50 capsules or more) for the duration of your contract (12 months). Please, note that there will still be a minimal order quantity of 50 capsules, as this is the minimum size of the packages that we use for shipping (to guarantee that the items arrive to you in good conditions). Once your contract ends (or in case of early cancellation on your part) you will need to order at least 100 capsules to benefit from free standard delivery.

Question 11

I already own a coffee machine. Are there any subscription options without a machine?

Accepted Answer

If you already have a coffee machine, you might be interested in our coffee subscription plans <http://www.nespresso.com/au/en/coffee-subscription>.

Question 12

Why can I not buy Essenza Mini, Lattissima One or Creatista Uno on Subscription at the moment?

Accepted Answer

The machines included in our subscription program are subject to availability and at the moment these machines are unavailable on subscription. The latest Nespresso coffee system, Vertuo, with revolutionary barcode technology is currently available on subscription with either a VertuoPlus or VertuoPlus & Aeroccino3 plan. Alternatively, you can purchase any Nespresso machine outright from Nespresso boutiques, at Nespresso.com and over the phone on 1800 623 033.

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