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To Our Nespresso Community,
We wanted to share an update about how Nespresso is responding to the latest situations occurring nationwide. The health and safety of our employees, customers, and partners continues to be our top priority and drives every decision we make. To that end, we wanted to outline the adjustments we’re making at Nespresso USA and the impact on your experience:
• Nespresso Boutiques & Reopening Plan. We’re excited to announce that we have started reopening select Boutiques. However, because we know regulations and conditions vary depending on location, we’re taking a city-by-city approach to ensure the safety of our people and our customers. LEARN MORE >
• Delayed Order Delivery. We recognize how important coffee is to you, and our distribution center teams are working hard to prepare and ship your orders as quickly as possible. We have adjusted our staffing shifts and implemented enhanced sanitation protocols; while these special procedures take time, they are intended to keep our employees and our community safe. Additionally, while our delivery providers are also doing their best, they are not currently able to guarantee our standard delivery times. While most customers may receive their orders very quickly, in some areas it may take up to 7-10 days. We appreciate your patience during this time.
• Corporate Offices & Customer Service Teams Working Remote. We are requiring our employees normally based in corporate offices across the country to work from home, including our Customer Support team. Like so many of you, they are now trying to balance their professional and personal responsibilities in new and unexpected ways, such as juggling children home from school, while continuing to support you when you need it. This may create longer response times than we want, but we are committed to serving you as best we can.
We know that tomorrow will bring new decisions and our promise to you is that the choices we make will continue to prioritize the health and safety of our community. We’ll be open and transparent with you about any impact this may have on your Nespresso experience. And we will continue to do our very best to support you and hopefully bring some small comfort and normalcy to your everyday.
Thank you in advance for your patience and understanding.
Your Team at Nespresso USA
SMALL STEPS MAKE
A BIG DIFFERENCE
Give your capsules
a second life
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Nespresso aluminum capsules protect the freshness of our coffee.
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When you recycle through our free Nespresso-UPS recycling program, certified by Intertek, your capsules can have a second life as new products.
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The coffee grounds inside each recycled capsule are composted into nutrient-rich topsoil.
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Recycle your used capsules at one of 88,000 UPS drop-off points or any Nespresso Boutique. Find a collection point.
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In 2019, Nespresso and Swedish bicycle manufacturer Vélosophy collaborated on a bike made from 300 coffee capsules recycled in Europe.
NYC, NO NEED FOR A
RECYCLING BAG
In any NYC borough, just put your used Nespresso capsules directly in your curbside recycling bin dedicated to metal, glass and plastic. No need for a recycling bag!
Giving over 100,000
farmers the
resources they need
Over the past 16 years, we've developed deep relationships with small independent coffee farmers to help them farm more sustainably. As the world faces new challenges, we are committed now more than ever to the livelihood of our farmers.
View our Sustainability ReportFarm Sustainability
& Agroforestry
We’ve taken some big steps to offset our operational carbon footprint and to help combat the impact of climate change.
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We've partnered to plant 3.3 million native trees since 2014. We've partnered to plant 3.3 million native trees since 2014.
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We are committed to planting a total of 5 million by the end of 2020. We are committed to planting a total of 5 million by the end of 2020.
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The trees we plant help stop climate change & provide additional benefits to farmers. The trees we plant help stop climate change & provide additional benefits to farmers.
Costa Rica Tree Planting Initiative
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Increased soil quality
& fertility -
Habitats for diverse wildlife
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Climate change adaptation
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More Income selling the fruit produced by shade trees
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Increased social cohesion around the initiative and farmers associations promotion
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Increased patrimony value and sense of heritage for the next generations
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Scroll through the image gallery to learn more.
Tree Nursery | Naranjo, Costa Rica | Tree species: Cedro Amargo | ©2019 Tomas Mendez, Elegante & PUR Projet
Jorge Antonio Esquivel Vega Manager of Coffee Farm Los Hermanos Acuña | ©2019 Tomas Mendez, Elegante & PUR Projet
Mauren Carvajal Local Project coordinador | ©2019 Tomas Mendez, Elegante & PUR Projet
San Juan de Sarchí, Costa Rica | Tree species: Guaba | ©2019 Tomas Mendez, Elegante & PUR Projet
Concepción de San Ramón de Alajuela, Costa Rica | Tree species: Cedro Amargo | ©2019 Tomas Mendez, Elegante & PUR Projet
Tree Nursery Naranjo, Costa Rica | Tree species: Coffee seedlings | ©2019 Tomas Mendez, Elegante & PUR Projet
Coffee Farm in San Juan de Sarchí, Costa Rica | Tree species: Cedro Caoba | ©2019 Tomas Mendez, Elegante & PUR Projet
Tree seedlings en route from the tree nursery in Naranjo, Costa Rica | ©2019 Tomas Mendez, Elegante & PUR Projet
Every drop
can make a big
difference
Nespresso machines use the precise amount of coffee, water and energy needed to brew each and every cup of coffee. Being exact can reduce waste and minimize our carbon footprint.
Since 2009, our machines turn off within 9 minutes to avoid wasting electricity.
Our machines use the exact amount of water needed for a single cup to prevent wasting water.
