Shipping & Returns
|Standard shipping from $35+||FREE||Place order by 4PM local time M-F. Depending on delivery location, orders arrive within 1-3 or 3-5 or 5-7 business days (including non-continental US orders to Alaska, Hawaii, or Puerto Rico).|
|Standard shipping below $35||$6.95||Place order by 4PM ET M-F. Guaranteed delivery within 1-3 business days (including non-continental US orders to Alaska, Hawaii, or Puerto Rico).|
SAME DAY PREMIUM
|*Manhattan, NY||**$5||Mon-Fri: Place order by 5pm (EST)
Receive by 10pm
Sat-Sun: Place order by 4pm (EST)
Receive by 9pm
|*Brooklyn & Queens, NY||**$5||Mon-Fri: Place order by 4pm (EST)
Sat-Sun: Place order by 3pm (EST)
Receive by 9pm
|*Select US Cities:
Beverly Hills, CA
Lone Tree, CO
Newport Beach, CA
San Diego, CA
San Francisco, CA
Walnut Creek, CA
|**$5||Mon-Fri: Place order by 2pm (local time)
Receive by 8pm
**Qualify for Free Shipping from $150.
|UPS Access Point||*$6.95||Place order by 4PM Local time M-F. Pickup at UPS Access Point within 3-5 business days. UPS will hold package for up to 5 business days.
|Nespresso Store Pickup||FREE||Place order online. Ready for pickup within 2 hours at Nespresso Boutique Store.
Find a Nespresso Store
Order Nespresso by setting up an account wherever you are. We serve several regions across 64 countries.Region Selector
Need to send something back to us? No problem. Returns are easy with Nespresso.
|Type of Return||Detail|
|Machine Returns||Machines purchased directly from Nespresso can be returned up to 30 days after receipt from purchase or delivery. Any machine purchased at a retail store or from another website must be returned to the original store or site from which it was purchased. Please make sure that your machine is in its original condition and packaging, and include all relevant invoices in your return.
If you experience any issue with your machine, call 1-800-562-1465 (Original) or 1-877-964-6299 (Vertuo) to troubleshoot with our trained specialists.
|Coffee Returns||Unopened coffee sleeves can be returned up to 30 days after receipt from purchase or delivery. We're sorry, but individual capsules and opened coffee sleeves are not eligible for returns.|
Call Nespresso Club Services at 1-800-562-1465 to initiate a return.
The opening hours of the pick-up points vary; they will be mentioned when you select a pick-up point.
For all orders in the Continental US, the charge is $6.95 for 3 business days delivery for orders placed by 4PM ET.
For all orders outside Continental US, the charge is $9.95 for 3-5 business days delivery for orders placed by 4PM ET.
For any order inquiries, please contact us at 1-800-562-1465 (Original) or 1-877-964-6299 (Vertuo).