Shipping Costs and Return Policy | Nespresso USA

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Shipping & Returns

Shipping Options

All Orders

Option Cost Detail
Standard FREE* Place order by 4PM local time M-F. Delivered within 4 business days.
2 Business Days $6.95* Place order by 4PM ET M-F. Guaranteed delivery within 1-2 business days.
*Orders over $50. Others, add $6.95 †Non-continental US orders delivered within 5 days.

Coffee Only

Option Cost Detail
Next Day** FREE* Available in New York City only.
Weekdays: Place order by 4PM ET
Weekends: Place order by 2PM ET
Next Business Day** FREE* Place order by 4PM local time M-F. Guaranteed delivery on next business day.
Same Day $9.95* Available in Manhattan only.
Weekdays: Place order by 6PM ET
Weekends: Place order by 4PM ET
** Only Available within designated zip codes.

Pick Up

Option Cost Detail
UPS Access Point $6.95 Place order by 4PM ET M-F. Pickup at UPS Access Point within 2 business days.
Find a UPS Pickup Point
Nespresso Store Pickup FREE Place order online.
Ready for pickup within 2 hours at Nespresso Boutique Store
Capsules Only.
Find a Nespresso Store

International Orders

Order Nespresso by setting up an account wherever you are. We serve several regions across 64 countries.

Region Selector

Returns

Need to send something back to us? No problem. Returns are easy with Nespresso.

Type of Return Detail
Machine Returns Machines purchased directly from Nespresso can be returned up to 14 days after receipt from purchase or delivery. Any machine purchased at a retail store or from another website must be returned to the original store or site from which it was purchased. Please make sure that your machine is in its original condition and packaging, and include all relevant invoices in your return.

If you experience any issue with your machine, call 1-800-562-1465 (Original) or 1-877-964-6299 (Vertuo) to troubleshoot with our trained specialists.
Coffee Returns Unopened coffee sleeves can be returned up to 14 days after receipt from purchase or delivery. We're sorry, but individual capsules and opened coffee sleeves are not eligible for returns.

Call Nespresso Club Services at 1-800-562-1465 to initiate a return.