To Our Nespresso Community,
We wanted to share an update on how Nespresso USA is responding to the latest. The health and safety of our employees, customers, and partners continues to be our top priority and drives every decision we make. To that end, we wanted to outline the adjustments we’re making at Nespresso USA and the impact on your experience:
• Delayed Order Delivery. We recognize how important coffee is to you, and our distribution center teams are working hard to prepare and ship your orders as quickly as possible. We have adjusted our staffing shifts and implemented enhanced sanitation protocols; while these special procedures take time, they are intended to keep our employees and our community safe. Additionally, while our delivery providers are also doing their best, they are not currently able to guarantee our standard delivery times. While many customers may receive their orders very quickly, our current promise is that your order will arrive within 7-10 days at the most. We appreciate your patience during this time.
• Retail Reopening Plans. After closely monitoring the situation nationwide, we made the decision to reopen our Columbus, OH and Austin, TX Boutiques on May 26, 2020 for an initial two-week trial period. This is a first step in a measured, city-by-city reopening process we’re planning in the U.S. We’re following all local guidance and taking several additional precautions to create a safe shopping environment at our Boutiques. Based on our experience with the initial two-week period and any updated guidance from local officials, we will determine next steps for these two and additional Boutiques. Updates will be shared here and to our customers via email.
• Corporate Offices & Customer Service Teams Working Remote. We are requiring our employees normally based in corporate offices across the country to work from home, including our Customer Support team. Like so many of you, they are now trying to balance their professional and personal responsibilities in new and unexpected ways, such as juggling children home from school, while continuing to support you when you need it. This may create longer response times than we want, but we are committed to serving you as best we can.
We know that tomorrow will bring new decisions and our promise to you is that the choices we make will continue to prioritize the health and safety of our community. We’ll be open and transparent with you about any impact this may have on your Nespresso experience. And we will continue to do our very best to support you and hopefully bring some small comfort and normalcy to your everyday.
Thank you in advance for your patience and understanding.
Your Team at Nespresso USA
Shipping & Returns
|Standard||FREE*†||Place order by 4PM local time M-F. Delivered within 3 business days. Alaska, Hawaii, or Puerto Rico within 5 business days.|
|2 Business Days||$6.95*†||Place order by 4PM ET M-F. Guaranteed delivery within 1-2 business days.|
|Next Day**||FREE*||Available in New York City only.
Weekdays: Place order by 4PM ET
Weekends: Place order by 2PM ET
|Next Business Day**||FREE*||Place order by 4PM local time M-F. Guaranteed delivery on next business day.|
|Same Day||$9.95*||Available in Manhattan only.
Weekdays: Place order by 6PM ET
Weekends: Place order by 4PM ET
|UPS Access Point||$6.95||Place order by 4PM ET M-F. Pickup at UPS Access Point within 3 business days. UPS will hold package for up to 5 calendar days.
|Nespresso Store Pickup||FREE||Place order online.
Ready for pickup within 2 hours at Nespresso Boutique Store
Find a Nespresso Store
Order Nespresso by setting up an account wherever you are. We serve several regions across 64 countries.Region Selector
Need to send something back to us? No problem. Returns are easy with Nespresso.
|Type of Return||Detail|
|Machine Returns||Machines purchased directly from Nespresso can be returned up to 30 days after receipt from purchase or delivery. Any machine purchased at a retail store or from another website must be returned to the original store or site from which it was purchased. Please make sure that your machine is in its original condition and packaging, and include all relevant invoices in your return.
If you experience any issue with your machine, call 1-800-562-1465 (Original) or 1-877-964-6299 (Vertuo) to troubleshoot with our trained specialists.
|Coffee Returns||Unopened coffee sleeves can be returned up to 30 days after receipt from purchase or delivery. We're sorry, but individual capsules and opened coffee sleeves are not eligible for returns.|
Call Nespresso Club Services at 1-800-562-1465 to initiate a return.
The opening hours of the pick-up points vary; they will be mentioned when you select a pick-up point.
For all orders in the Continental US, the charge is $6.95 for 3 business days delivery for orders placed by 4PM ET.
For all orders outside Continental US, the charge is $9.95 for 3-5 business days delivery for orders placed by 4PM ET.
For any order inquiries, please contact us at 1-800-562-1465 (Original) or 1-877-964-6299 (Vertuo).