Shipping Costs and Return Policy | Nespresso USA

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Nespresso’s response to COVID-19
Nespresso’s response to COVID-19
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To Our Nespresso Community,

We wanted to share an update on how Nespresso USA is responding to the latest. The health and safety of our employees, customers, and partners continues to be our top priority and drives every decision we make. To that end, we wanted to outline the adjustments we’re making at Nespresso USA and the impact on your experience:

Delayed Order Delivery. We recognize how important coffee is to you, and our distribution center teams are working hard to prepare and ship your orders as quickly as possible. We have adjusted our staffing shifts and implemented enhanced sanitation protocols; while these special procedures take time, they are intended to keep our employees and our community safe. Additionally, while our delivery providers are also doing their best, they are not currently able to guarantee our standard delivery times. While many customers may receive their orders very quickly, our current promise is that your order will arrive within 7-10 days at the most. We appreciate your patience during this time.

Retail Reopening Plans. After closely monitoring the situation nationwide, we made the decision to reopen our Columbus, OH and Austin, TX Boutiques on May 26, 2020 for an initial two-week trial period. This is a first step in a measured, city-by-city reopening process we’re planning in the U.S. We’re following all local guidance and taking several additional precautions to create a safe shopping environment at our Boutiques. Based on our experience with the initial two-week period and any updated guidance from local officials, we will determine next steps for these two and additional Boutiques. Updates will be shared here and to our customers via email.

Corporate Offices & Customer Service Teams Working Remote. We are requiring our employees normally based in corporate offices across the country to work from home, including our Customer Support team. Like so many of you, they are now trying to balance their professional and personal responsibilities in new and unexpected ways, such as juggling children home from school, while continuing to support you when you need it. This may create longer response times than we want, but we are committed to serving you as best we can.

We know that tomorrow will bring new decisions and our promise to you is that the choices we make will continue to prioritize the health and safety of our community. We’ll be open and transparent with you about any impact this may have on your Nespresso experience. And we will continue to do our very best to support you and hopefully bring some small comfort and normalcy to your everyday.

Thank you in advance for your patience and understanding.

Your Team at Nespresso USA

Shipping & Returns

Shipping Options

All Orders

Option Cost Detail
Standard FREE* Place order by 4PM local time M-F. Delivered within 3 business days. Alaska, Hawaii, or Puerto Rico within 5 business days.
2 Business Days $6.95* Place order by 4PM ET M-F. Guaranteed delivery within 1-2 business days.
*Orders over $35. Others, add $6.95 †Non-continental US orders delivered within 5 days.

Coffee Only

Option Cost Detail
Next Day** FREE* Available in New York City only.
Weekdays: Place order by 4PM ET
Weekends: Place order by 2PM ET
Next Business Day** FREE* Place order by 4PM local time M-F. Guaranteed delivery on next business day.
Same Day $9.95* Available in Manhattan only.
Weekdays: Place order by 6PM ET
Weekends: Place order by 4PM ET
** Only Available within designated zip codes.

Pick Up

Option Cost Detail
UPS Access Point $6.95 Place order by 4PM ET M-F. Pickup at UPS Access Point within 3 business days. UPS will hold package for up to 5 calendar days.
Learn more
Nespresso Store Pickup FREE Place order online.
Ready for pickup within 2 hours at Nespresso Boutique Store
Capsules Only.
Find a Nespresso Store

International Orders

Order Nespresso by setting up an account wherever you are. We serve several regions across 64 countries.

Region Selector

Returns

Need to send something back to us? No problem. Returns are easy with Nespresso.

Type of Return Detail
Machine Returns Machines purchased directly from Nespresso can be returned up to 30 days after receipt from purchase or delivery. Any machine purchased at a retail store or from another website must be returned to the original store or site from which it was purchased. Please make sure that your machine is in its original condition and packaging, and include all relevant invoices in your return.

If you experience any issue with your machine, call 1-800-562-1465 (Original) or 1-877-964-6299 (Vertuo) to troubleshoot with our trained specialists.
Coffee Returns Unopened coffee sleeves can be returned up to 30 days after receipt from purchase or delivery. We're sorry, but individual capsules and opened coffee sleeves are not eligible for returns.

Call Nespresso Club Services at 1-800-562-1465 to initiate a return.

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UPS Access Point
How does it work?
Thanks to our partnership with UPS, you can pick up your order from a UPS pick-up point near you. All if you have to do is select a pick-up point at check out. You will receive an e-mail when your order is ready to be collected. You will be asked to show a government ID when collecting your order. When somebody else will collect your order, they will also be asked to show proof of identity.
The opening hours of the pick-up points vary; they will be mentioned when you select a pick-up point.
When can I pick it up?
Order before 4 PM ET and select the option Pick-Up Point to have your order delivered within 3 business days at the pick-up point you choose.
How much does it cost?
This delivery option is free for all orders $35+. For orders below $35, a delivery fee is applicable.
For all orders in the Continental US, the charge is $6.95 for 3 business days delivery for orders placed by 4PM ET.
For all orders outside Continental US, the charge is $9.95 for 3-5 business days delivery for orders placed by 4PM ET.
How long will my order be available for pick up?
Your package will be available for 7 calendar days. An e-mail reminder will be sent to you if your package remains uncollected after 5 calendar days.
Can I drop off my capsules for recycling at these pick-up points?
Yes, you can drop off your used capsules at these pick-up points in the UPS postage-prepaid recycling bags.
How can I track my package?
You can track your order anytime at nespresso.com in the ‘My orders' section within ‘My account'. You will also receive an email with the tracking link once the order ships.
For any order inquiries, please contact us at 1-800-562-1465 (Original) or 1-877-964-6299 (Vertuo).