Shipping & Returns
|Standard||FREE*†||Place order by 4PM local time M-F. Delivered within 3 business days. Alaska, Hawaii, or Puerto Rico within 5 business days.|
|2 Business Days||$6.95*†||Place order by 4PM ET M-F. Guaranteed delivery within 1-2 business days.|
|Next Day**||FREE*||Available in New York City only.
Weekdays: Place order by 4PM ET
Weekends: Place order by 2PM ET
|Next Business Day**||FREE*||Place order by 4PM local time M-F. Guaranteed delivery on next business day.|
|Same Day||$9.95*||Available in Manhattan only.
Weekdays: Place order by 6PM ET
Weekends: Place order by 4PM ET
|UPS Access Point||$6.95||Place order by 4PM ET M-F. Pickup at UPS Access Point within 3 business days. UPS will hold package for up to 5 calendar days.
|Nespresso Store Pickup||FREE||Place order online.
Ready for pickup within 2 hours at Nespresso Boutique Store
Find a Nespresso Store
Order Nespresso by setting up an account wherever you are. We serve several regions across 64 countries.Region Selector
Need to send something back to us? No problem. Returns are easy with Nespresso.
|Type of Return||Detail|
|Machine Returns||Machines purchased directly from Nespresso can be returned up to 30 days after receipt from purchase or delivery. Any machine purchased at a retail store or from another website must be returned to the original store or site from which it was purchased. Please make sure that your machine is in its original condition and packaging, and include all relevant invoices in your return.
If you experience any issue with your machine, call 1-800-562-1465 (Original) or 1-877-964-6299 (Vertuo) to troubleshoot with our trained specialists.
|Coffee Returns||Unopened coffee sleeves can be returned up to 30 days after receipt from purchase or delivery. We're sorry, but individual capsules and opened coffee sleeves are not eligible for returns.|
Call Nespresso Club Services at 1-800-562-1465 to initiate a return.
The opening hours of the pick-up points vary; they will be mentioned when you select a pick-up point.
For all orders in the Continental US, the charge is $6.95 for 3 business days delivery for orders placed by 4PM ET.
For all orders outside Continental US, the charge is $9.95 for 3-5 business days delivery for orders placed by 4PM ET.
For any order inquiries, please contact us at 1-800-562-1465 (Original) or 1-877-964-6299 (Vertuo).