DO YOU HAVE ANY QUESTIONS?

• Accordion item 0 of 8What is Nespresso Business Subscription?
  With Nespresso Business Subscription, a monthly credit is added to the personal Nespresso account of your employees. This credit can be used to order coffee or other Nespresso products. Orders can be placed online, via the app, in one of the Boutiques, or via our customer service on the telephone.
• Accordion item 1 of 8As an employer, do I have to reimburse a full coffee subscription?
  No, that is not necessary. You decide how much allowance you want to give your employees. This can either be the entire monthly costs or a part of the coffee subscription. We will coordinate this with you, as an employer. The allowance is also stated on the registration page where your employees register for the coffee subscription.
• Accordion item 2 of 8What if my employee chooses a more expensive plan?
  No need to worry about that as an employer. You only pay a fixed monthly allowance. Your employees can use this allowance in any way they like. If your employee uses more than the allowance you pay, this is at their own expense.
• Accordion item 3 of 8What is Nespresso credit?
  Your employee chooses the most suitable coffee subscription. The monthly costs are debited from their personal bank account and credited to their personal Nespresso account. This way they can order their preferred coffees. The credit can, of course, also be spent on other Nespresso products. If the credit is insufficient, the employee will be able to pay the remaining amount with another payment method. If the credit exceeds the cost of the order, the remaining credit will be available for the next order. The employee can see the current, personal credit by logging into the Nespresso account.
• Accordion item 4 of 8What happens when an employee leaves the company?
  If an employee leaves the company, the work-from-home allowance from your employer will lapse, but the subscription will continue. The employer is responsible for paying (part of) the coffee subscription via the employee's salary only for as long as the employee works for the company.
• Accordion item 5 of 8Who takes out the subscription and pays?
  Your employee takes out a subscription with us after you have stated that you wish to reimburse them (either in whole or in part). For example, your employee is free to order more coffee if they want, but this will not be paid for by the employer. In addition, we also need their personal data so we can deliver the coffee to their home.
• Accordion item 6 of 8How does the employee get the allowance?
  If you decide for a fixed monthly work-from-- home allowance that includes the coffee gift, the coffee credit will be paid back via the employee’s salary. If you decide to make the coffee gift optional we will provide you monthly with an overview of employees that choose to use the coffee subscription. With this overview the correct allowance can be reimbursed to the right employees through their salary.
• Accordion item 7 of 8Why is registration only possible via a special page?
  By registering on the special page, we can link this person to your company as an employee. This enables us to deliver the machine and the coffee to the employee’s home on behalf of the company. If you want to offer the coffee subscription as a free choice, this also allows us to work with a monthly overview. By arranging all this via a page, we save everyone a lot of administration.
• Accordion item 7 of 8How long is the credit valid?
  The credit remains available for 2 years, so it can be used at a later time as well.
• Accordion item 7 of 8Can I take out a Nespresso Business Subscription without buying a machine?
  No, unfortunately this is not possible. A Nespresso machine is part of a Nespresso Business Subscription. The machine remains the property of the employee.