Known Accessibility Issues

We are aware of the following accessibility issues on our website, which we are actively working to address:

Keyboard Navigation: Some interactive elements may not be fully accessible using a keyboard alone. This can hinder users who rely on keyboard navigation from completing tasks such as browsing or making purchases. (Fails WCAG 2.1 Success Criterion 2.1.1)
Colour Contrast: Certain text and background combinations may not offer enough contrast, impacting readability for users with low vision or color blindness. (Fails WCAG 2.1 SC 1.4.3)
Image Alternatives: Some images are missing alternative (alt) text or have non-descriptive descriptions, reducing accessibility for screen reader users. (Fails WCAG 2.1 SC 1.1.1)
Form Accessibility: Some form elements may lack appropriate labels or roles, making them difficult to understand and interact with using assistive technologies.
Video Accessibility: Not all videos include captions or transcripts, which limits access for deaf and hard-of-hearing users.
Dynamic Content: Certain dynamic updates may not be announced to screen readers or assistive tools, affecting users' ability to understand changes in context.
PDF Documents: Many linked PDFs are not accessible and may not support navigation or screen reader compatibility.
Headings: Heading structure is inconsistent on some pages. Incorrect levels and missing headings can confuse users and impair navigation. (Fails WCAG 2.1 SC 1.3.1 and 2.4.6)
Page Titles: Some page titles are too generic or uninformative, making it harder for users to understand where they are. (Fails WCAG 2.1 SC 2.4.2)
Screen Reader Compatibility: Some content or interactive components may not be properly announced or rendered by screen readers, limiting full usability for assistive technology users.
B2B Content: Certain B2B areas of the site may have legacy code or platform-specific components that are not yet aligned with accessibility standards. We are reviewing these to bring them in line with WCAG.
Chatbots and Third-Party Tools: Some embedded tools — such as live chat widgets or third-party plugins — may not be fully accessible or compatible with screen readers or keyboard navigation. We are collaborating with vendors to improve accessibility or offer alternative solutions where needed.

European Accessibility Act | Nespresso Professional