​​​​Coffee Solutions from Nespresso Professional

Nespresso Professional offers end-to-end coffee solutions for workplaces and staff of all sizes. Learn more about our business service packages.

​According to research, there are several key principles that underpin a productive and positive workplace. Among them: a good workplace culture, a focus on employee wellbeing and sustainable ways of working, and access to quality facilities.

As businesses have begun weaving these elements into the fabric of work life, a not very surprising factor is proving important to all of them: coffee.

Studies suggest that more than 77 per cent of the workforce now believe morning coffee breaks are important for fostering strong co-worker relationships and workplace culture, while the coffee machine itself has replaced the water cooler as a valuable place to meet and interact.

Nespresso recognises this shift in coffee culture as a way for businesses to value coffee not only as a workday boost, but also as a facilitator of better discussions, a salve for difficult conversations, and the perfect way for business leaders to bond with employees.

It’s also about simply delivering amazing coffee without fuss. Nespresso coffee is flavour-rich and barista-quality – all at the touch of a button.

And with the wide range of Nespresso Professional coffee machines available, your staff will be able to enjoy beautiful coffee at all times of the day – a boon for them and a boon for your business.

Nespresso for business

At Nespresso we celebrate the fact that all businesses are different.

We enjoy working with companies that operate in small offices and those with large open-plan spaces, as well as finding tailored solutions for workplaces such as schools, hospitals and factories.

Nespresso offers end-to-end services, from helping you to choose the perfect Nespresso Professional machine and, of course, the coffee for your business to organising complimentary recycling options, offering service packages and providing customer service to assist with anything from invoicing to selecting your favourite coffee capsule.

Then there’s the matter of sustainability – a factor that underscores all we do as a business.

In 2022, Nespresso became B Corp certified, reflecting our long-standing commitment to sustainability, from our global recycling program and precision consumption design to our AAA Sustainable Quality™ Program, launched in 2003 in partnership with the Rainforest Alliance.

Above all, Nespresso’s main aim is to ensure your staff, guests and clients receive the kind of quality coffee that will underscore positive meetings and inspire face-to-face interaction. The Nespresso Professional coffee range offers over 16 diverse, high-quality blends that are sure to do that.

Who knows, they may well even serve as the conversation starter.

How Nespresso Professional works

Choosing a Nespresso Professional machine doesn’t have to be difficult. Marrying up the needs and wants of your business to the qualities and characteristics of the Zenius, Nespresso Momento and Aguila machines may seem confusing, but help is on its way.

Nespresso offers expert assistance to help you choose the machine that will best suit your business. You can contact us to discuss your bespoke needs or read our commercial coffee machine buying guide for more information.

But getting the machine is only the start of the journey. Here are the other solutions offered by Nespresso Professional.

Delivery and tracking

When it comes to ordering capsules for your machine, Nespresso Professional offers free delivery on all orders containing 300 capsules or more. Delivery is fast, arriving in as little as two to three days. And you’ll be eligible for next-day delivery if you’re ordering upwards of 2000 capsules.

For each delivery, you’ll be able to track your items until it arrives at the door of your business.

Standing order

The perfect set-and-forget option is a standing order for your coffee capsules or your complimentary recycling boxes. Your order will be automatically shipped at the frequency of your choice, while you can cancel or modify a standing order at any point.

Recycling options

As a B Corp company, Nespresso is committed to ensuring sustainability in everything from coffee production to capsule recycling. As such, Nespresso offers businesses a toolkit to start your recycling journey, as well as different recycling options depending on the size and needs of your business. If you have a bigger workspace, for example, you may benefit from a bulk recycling kit, which includes three large recycling boxes. Employees can also take advantage of the recycling program by bringing in used capsules from home to recycle. With more companies making sustainability a key part of doing business, this is a win-win for all.

After-sales support

At Nespresso, we realise that you may need assistance setting up and operating your company’s new coffee machine. As such, we have technical specialists available seven days a week to guide you through using your machine and troubleshooting any issues. Additionally, you can visit our Machine Assistance page where you’ll find useful videos and guides.

In the event that the machine needs maintenance, Nespresso can organise an onsite service.

Service packages

Offering you and your business ongoing peace of mind, service packages will cover maintenance assistance and technical support in the event of an unexpected issue and provide all servicing needs throughout the year. A flexible add-on, they are available for purchase during or after your machine warranty period.

Subscription and annual renewal

If you have chosen a Nespresso Subscription Plan you will enjoy all that’s on offer to Nespresso Professional customers – and more. This is a package which gives you a Nespresso Professional machine at no upfront cost, a minimum of 500 capsules per month, includes regular servicing and repairs, and offers complimentary bulk recycling. Plans are ideal for businesses who want to spread cost over time and know what costs will be incurred each month.

With a Subscription Plan, flexibility is key. We recognise that businesses aren’t static and can grow over time, and with that, your needs will change. Terms run between one and five years, so if you want to change up your machine after two years as your business scales, for example, you would be able to do this at the end of a two-year subscription. Equally, you’ll have the option to increase the volume or mix of the coffee capsules you choose each month as long as you meet the minimum volumes that your business signed up to. You can also opt for annual renewal when your subscription is up – or change your plan to better suit the needs of your business. We will work with you to decide a machine and package that’s right for your business.

Tech support seven days a week

Giving you added peace of mind, Nespresso offers machine assistance via our Customer Care Team. You can reach a representative who will give you technical support by calling 1800 182 206 (toll-free).

If you have a subscription plan or a service package – or at an extra cost – Nespresso can arrange for a technician to service your machine onsite in the event of an issue.

For more information on everything from repair requests, invoicing assistance and recycling collections to order tracking, contact us.