Have your order delivered wherever,
whenever, and however you like
home delivery, whenever you want
Free delivery for orders of 50 capsules or more OR orders of €40 or more
Delivery the next working day
Place your order before 11 pm (Sunday to Friday) and you will receive it the next day at the address of your choice. Deliveries take place from 12 pm to 6 pm, from Monday to Saturday.
Delivery on the day of your choice
Have your order delivered on the day that suits you best. You can select your desired delivery date in our online calendar during the ordering process.
Not at home during the day? Nespresso offers evening delivery services from 6 pm to 10 pm for an extra € 0,99
What if I'm not at home at the time of the delivery?
In this case a message is left in the letter box. The courier will reroute your parcel to the nearest pickup point. The address of the pickup point will be mentioned on the card.
Pick-up point, more sustainable for the planet
Free delivery in pick-up points and Boutiques
How can I track my order?
An e-mail will be sent to confirm your order.
PostLu pick up points
Choose the PostLu pick up point nearest you and collect your order within 24 hours.
Pick up point
Choose your favourite pick up point nearest you (up to 250 collection points) and collect your order within 24 hours. This way, you also reduce CO2 emissions with on average 30% compared to home delivery!
When can I pick it up at my pick-up point ?
Your order will be ready to collect in your selected PostLu Point within 24 hours. You will be informed by e-mail or text message as soon as your parcel arrives.
Please note that you need to bring your ID card when collecting your package at the PostLu pick-up point, as an ID check will be done.
The pick-up points have long opening hours ranging from early in the mornings to late in the evenings, both through the week and at the weekend.
How long will my package be available for pick-up?
Your package will be available for 15 working days at the selected PostLu point. A reminder message (e-mail or text message) will be sent to you if your package remains uncollected after 5 days.
Opt for a parcel locker, available 24/7. By choosing the parcel locker option, you also reduce CO2 emissions with on average 30% compared to home delivery! Your package will remain available for 8 days. After that time, your package will be transfer to a pick-up point.
Boutique pick up
Choose your favorite Nespresso Boutique and pick up your order 1 hour later.
If you order at least one hour and a half before the closing time of the Boutique, your order will be prepared the same day.
The service is available at the Boutique Luxembourg, Kirschberg, Belle Étoile.
How long is my package available to pick up in my Boutique?
You can pick up your order at the dedicated counter at the Boutique, no need to wait in line. It will be available for one week after placing your order.
Find a selection of your favourite Nespresso coffees (Original and Vertuo) at our digital terminal available in Delitraiteur stores. Also enjoy a delicious Nespresso coffee on site or take it to go. Delitraiteur stores are open from 7 am to 10 pm, 7 days a week.
Track your order
Following your purchase, you can track your parcel via the link received by e-mail or directly on our page 'Track my order':
Return your order
Products can be returned within 14 days upon reception through a pick-up point. Complete the return form that can be downloaded here below and return your parcel in pristine condition.
The parcel will only be accepted if the items are returned in good condition, in the original packaging, and accompanied by the invoice.
Items paid in full will be automatically refunded within 14 days upon reception.
For more information regarding our return policy, click here.
Download the online return form
OUR SERVICES FOR YOU
Benefit from a two-year warranty after the purchase of your Nespresso machine. Our coffee specialists are available for you 7 days a week, from 8 am to 9 pm, on toll free number 8002 26 33.Discover more
Our coffee specialists are available for you 7 days a week, from 8 am to 9 pm, on toll free number 8002 26 33.Contact us
Nespresso does everything it can to guarantee the most environmentally friendly delivery services possible.Be part of the change
Problems with your machine? Find out more about our machine repair and support services via our explanatory videos or our coffee specialists.Discover more
Never run out of Nespresso coffee. Place a recurring order, at no obligation and to the address of your choice.Discover more
Order easily via the Nespresso mobile app.Download the App
Discover the art of coffee tasting and expand your coffee knowledge.Sign up for a coffee masterclass
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