Services - Nespresso JP

What can Nespresso do for you?

Join the Club Nespresso and benefit from our range of personalized services, designed just for you.

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ORDER

Coffee Specialists are available 24/7 to advise you on your coffee selection and to ensure easy ordering and convenient delivery, tailored to your needs. Call us, order online or visit one of our Nespresso boutiques.

Web

Discover a host of privileges online

Discover the entire Nespresso universe and place your orders easily, 24/7. You can choose from our 23 Grands Crus and a wide range of coffee machines. We also offer a wide range of accessories to make your experience unforgettable.

FREE SHIPPING on orders from 15 coffee packages or a machine. Offer valid on internet orders only.

Visit our dedicated Machine troubleshooting page section or contact one of our Coffee Specialists requesting to be called back on the Contact us page.
Stay updated on our new products and services with the online Nespresso magazine.

Phone

Order

Our Coffee Specialists are on hand 24/7 to advise you on your selection of Grands Crus and your machine, and to provide you with a delivery service suited to your individual needs. Place your order via toll free telephone on 0120-57-3101 or visit one of our Nespresso Boutique.

Nespresso on Mobile

The Nespresso boutique in your pocket

Anytime. Anywhere.
Connect using the Nespresso mobile applications on iPhone, iPad and Android devices and enjoy Nespresso services anywhere.
What you can do with?

  • order your grand cruAll Nespresso products at the touch of a finger.
  • Locate boutiques and shopsThe Nespresso Boutiques in your pocket, anytime, anywhere.
  • Catch up with Nespresso, anytimeKeep up to date with all the Nespresso news.

Download the Nespresso application now

Nespresso boutique

Find a store locator

Throughout the world, the Nespresso Boutiques invite coffee lovers to experience the art of espresso.

Boutique concept

All of the services of the Nespresso Club brought together.
An invitation to experience the unique world of Nespresso in our modern and stylish Boutiques.
The French architect Francis Krempp has created a unique design, combining art deco design with contemporary shapes and materials.
An eclectic mix of materials, comprising the warmth of wood, the luxury of leather, the high-tech nature of metal and the purity of glass.
Two complementary geometric shapes: the square symbolises the brand's values: perfection, pleasure, aestheticism and simplicity. The circle evokes the coffee cup, discovery, tasting and the senses.
A retail experience to satisfy your every desire.
Discover all of the Nespresso products: the Premium Blend coffees, the limited edition varieties, the machines and accessories for maintaining your machine and enhancing your coffee experience.

The Carpe Diem lounge offers a sense of timelessness.
It is a warm, comfortable and cosy area; a place where you can truly relax and experience the pleasure of our Premium Blend coffees. Coffee Specialists are on hand to reveal the mysteries of our exceptional coffee.
Our specialists are pleased to offer personalised advice, provide guidance or share their Nespresso expertise with you.

DELIVERY

The Club delivers your order wherever you are, whenever suits you. We can deliver to any address within two working days. Further delivery options are available.

Your Wish Delivery (Scheduled)

  1. place your orderPlace your order and choose the place, time and day of delivery on the Nespresso website or by telephone on 0120-57-3101.
  2. personal delivery A Nespresso courier will deliver your capsules to you personally.
  3. opening serviceThis service is available the time frame from 8:00-21:00.
    If you place order by midnight, you can receive the order from 6 pm to 9 pm the next day in Greater Tokyo and Osaka
    ＊Please note the potential delay due to bad weather or traffic condition, or suspension of the services in the peak season.
  4. your timeChoose Your Wish Delivery for your next order.

assistance 24/7

Do you need immediate assistance for your machine ?

  1. nespresso call centerCall the Nespresso Club at the following number: 0120-57-3101
  2. technical diagnosisGet an immediate technical diagnosis and the solution that meets your needs.
  3. Assistance Package & machine repairThe Nespresso Club offers you the Assistance Package*, which includes free repair of your machine and its return to your home, as well as a replacement machine while yours is being repared.
  4. opening serviceService available from Monday to Saturday from 9am to 6pm.

Benefit from immediate assistance at anytime

* Service offered if the repair carried out is covered by the manufacturer's warranty and if it was bought in the country of repair. Preferential rates if the machine is not under warranty. Conditions available from the Nespresso Club.

Expertise

Discover the Art of Degustation

Do you want to be part of a sensorial experience?
Nespresso offers you the opportunities to attend exclusive tasting sessions to discover the richness and diversity of our coffee tastes. Join our Nespresso Experts to explore the secrets of our expertise, savour your Grands Crus as a coffee connoisseur and take even more pleasure during your tasting moments.
The Nespresso Coffee Experiencial Centre

Join the Nespresso Club now and benefit from our range of personalized services, designed just for you.