Frequently Asked Questions

Our capsules are hermetically sealed for optimal conservation of coffee aromas. Two dates are indicated on each sleeve: the production date and the date of consumption. We ensure the freshness consumption up to 12 months after the date of production. The best before date is however not the expiration date as the coffee is not a perishable product. This date is recommended for obtaining the best results in a cup.

To order professional capsules please click here or contact Nespresso Club on toll free number.

These exclusive flavours that are now sold-out. We can only offer these creations for limited periods as the raw materials are only available in small quantities. Further Limited Editions will be launched throughout the year.

It means the coffee comes from the same country or region. Nespresso ensures 100% pure origin through rigorous testing.

Only the top 1-2% of the world’s coffee crop meets Nespresso’s quality standards. These are sourced from remote, premium-growing regions.

Yes. All Nespresso Original, Vertuo and Professional capsules contain only pure coffee — no additives.

Mostly from: Brazil, Colombia, Costa Rica, Guatemala, Mexico, Nicaragua, Kenya, Ethiopia, and India.

All capsules are produced in Switzerland, at the Nespresso Production Centres of Orbe, Avenches and Romont.

Visit www.buynespresso.com, Nespresso boutiques, or call our Customer Relationship Centres at 0799835835.

To manage quality at every stage and maintain direct consumer relationships through our unique business model.

Nespresso offers specific services to customers who join the Nespresso Club. Members benefit from fast delivery, personalized service, exclusive accessories, and expert coffee guidance.

You can pay by cash or credit card upon delivery of your order.

Orders are processed immediately. If you need to make changes, please contact our Customer Relationship Centre as soon as possible on 0799835835.

Nespresso does not deliver internationally. Please order from the Nespresso website of the country where you want delivery.

Track your order by contacting our Customer Relations team at 0799835835. Our team will locate your order and give you live updates.

Log in to your account, go to 'My Addresses', and update or add a new address.

You can select or change the billing and delivery addresses during checkout.