Nespresso Israel Privacy Policy
This policy was last updated in November 2025
Welcome to the "Nespresso" website. This document coordinates the privacy policy of Nespresso Israel Ltd. (the "Company", "Nespresso") regarding information gathered by Nespresso about you ("you", the "user", or "customer") within the framework of the Website or any other website of the Company, mini-site, application, campaign or activity of the Company that you will join (collectively the "Site"), as well as regarding information gathered by Nespresso about you when making a purchase at one of Nespresso's coffee boutiques or by telephone, When you register as Nespresso customer through one of these means and within the framework of activities conducted by Nespresso through the aforementioned means (collectively the "Services").
Nespresso is the controller of the databases to which Personal Information is collected in accordance with this policy. We note that you have no legal obligation to provide the information and providing it depends on your will and consent. However, without providing the information as stated, we may not be able to provide you with the Services, in whole or in part.
This document is written in the masculine gender for convenience but refers to both men and women. For comments, questions, inquiries and suggestions regarding Nespresso's privacy policy, you may contact the Company by using the contact details provided under "Contact Us ".
In this document: "Information" or "Personal Information" means any identifying information about you that you provide as part of your registration to the Site, purchase of Nespresso products or interest in them (including in Nespresso coffee boutiques, on the Nespresso Site and at the Nespresso call center), joining the customer club, and any identifying information that will be collected about you while browsing the Site, joining a particular campaign or any activity of Nespresso. Your activity in the Site, or the provision of your details in the coffee boutique or by telephone, constitutes your consent to the contents of this document and to the use of your Personal Information, in accordance with any law. If you do not agree to the following, please refrain from continuing to browse the Site or providing details. Your Personal Information will be used in accordance with the contents of this document or in accordance with our legal obligations.
A. Information Gathered About You
1. Registration to the Nespresso Site and/or as Nespresso customer and any negotiations or interest in purchasing products may involve the provision of personal details, including full name, residential address, ID number, telephone number, and e-mail address. The provision of these details constitutes the user's consent to receive from Nespresso system updates and notifications by e-mail or by text messages to the mobile phone or in another digital way, subject to the provisions of any law.
2. The purchase of Nespresso products on the Site, by telephone and/or in coffee boutiques may involve the provision of Personal Information for the purpose of completing the purchase, including full name, residential address, ID number, telephone number, e-mail address and payment details. The clearing system of the Nespresso Site, to which you may be required to enter payment method details, is operated by an external payment processing service provider.
3. It is possible that the Site will incorporate, by Nespresso or by third parties with Nespresso's approval, links to other websites or hyperlinks to other sites, as well as banners containing links to other sites. The use of these links is at the user's own risk, and may result in the gathering Personal Information by third parties. Nespresso will not bear any responsibility for any damage or other harm caused to the user due to the use of these links and the entrance to the sites to which they link.
4. In order to improve the content on its Site and adapt it to the needs of those entering the site, in order to match users with services, messages and advertising content, as well as for the purpose of operating the Site, verifying your details and / or verifying your identity and for statistical and research purposes, Nespresso may use tracking technologies that collect data from your device, such as browser type, operating system, time you entered the site, etc. These tracking technologies may contain, among other things, information files sent to browsers and stored on the user's computer drive ("cookies"). Cookies are text files that are created when you use the Site, assuming that your computer or mobile device settings allow it. Cookies contain information about how to access and use a web page, such as settings, duration of use or exposure, pages and linked services. In addition, cookies may also store information about your browsing habits on other websites, including the pages you browsed and any other action on them. You can restrict the use of cookies by changing the settings in your browser. Restricting cookies may cause you to be unable to use some of the services offered on the Site. Further information about cookies and similar technologies and the ability to restrict their activity can be found for example on the following websites:
https://www.allaboutcookies.org/ and https://policies.google.com/technologies/partner-sites.
In addition, this Site may make use of various documentation operations that allow you to record mouse keystrokes, mouse movements, page scrolling, and text typing into online forms. The information collected in these actions will be used to improve the accessibility and use of our Site. The information collected will be retained for the purpose of improving the Site, research and statistical analysis.
5. The Company may also receive Personal Information from third parties. In addition, Google cookies may be embedded within the Google Analytics system which helps to adapt the user experience and derive statistical insights, and alongside this we use tools of companies such as Facebook, Google, YouTube, Outbrain, Criteo and more, for the purpose of publishing, collecting data and displaying ads (including targeted ads) of the Company on the Internet.
For more information on the use of cookies through third parties and/or to remove you from using them, you can contact the following addresses:
https://policies.google.com/privacy https://www.facebook.com/policies/cookies
B. Uses of your personal data collected by Nespresso
Nespresso may use your Personal Information for all or some of the following purposes:
- Order processing – to process and fulfill your orders and to inform you of the status of your orders (including online orders, at the coffee boutique and by phone).
- Customer Account Management – To create and administer a customer account for you with us, and to perform certain actions such as administering customer loyalty programs or rewards programs linked to your account.
- Customer Service – To provide you with service, including responding to your inquiries, complaints, and general feedback about our products. Customer Service may be provided in various forms of communication, including via email, letters, telephone or use of an online conversation feature ("Chat"). Please note that we record calls made to the Company's customer service center, and also calls made to the customers, for control and service improvement purposes.
- Active communication with customers – to engage you more actively in our products and services. For this purpose, we may use or publish customer-generated content (see "User Content" in the Site Terms of Use). No payment will be made for the use of content created by you.
- Personalization – Nespresso may combine your Personal Information collected from one source (such as the Company's website) with data collected from another source (such as a distributor of Nespresso products). This measure will provide Nespresso with a more complete customer perception, which will enable Nespresso to provide you with an improved service that will be more tailored to your needs.
- Websites – To improve your browsing experience and adapt it to your needs, using information including, inter alia, account login data, computer technical data, and/or previous browsing data.
- Products – To improve Nespresso products, adapt them to customer needs and generate new product ideas. In this context, demographics, data on customer characteristics and customer feedback will be included, and
- Interest-based advertising – to deliver advertisements tailored to your interests. One way Nespresso does this is to match activities or information collected on Nespresso Sites with your data collected from third-party websites (matching information). This type of advertising is also known as "web behavior-based advertising" or "targeted advertising." This personalization is performed by cookies or similar technologies.
- Marketing messages – to provide you with marketing communications (including information about Nespresso, its products and services, contests and promotions). These messages can be delivered electronically (such as text messages, e-mail, and online advertising) and by mail. If you have consented to receive text messages, they will be subject to the policies of your mobile service provider, for which there may be a fee.
- ● Integration of social features – Nespresso may use your Personal Information when you use features of social connections with third parties, such as "Facebook Connect" or "Facebook Like." These features may be integrated into Nespresso Sites for various purposes such as transmitting content and allowing you to share content with your friends. When you visit a Nespresso website that incorporates community marketing activities and upload or share recipes, photos, videos, artwork or other content, Nespresso may use or display the Personal Information you share on those Sites. You can learn more about how these features work and about your profile data that Nespresso may obtain, by visiting the relevant social networking site.
- Nespresso sharing features – Nespresso may use your Personal Information to offer you sharing features online, such as the "Tell a Friend" feature where you can share certain information, product information, promotions or other content with family and friends. The use of this feature will involve the collection and use of personal contact data (such as names and email addresses) so that a particular message or content can be delivered to its recipients. To the extent that you provide us with Personal Information relating to third parties, you must obtain (prior to providing the information) their consent and the responsibility in this matter lies solely with you.
- Statistical Processing and Analysis – to improve the Site, adapt it to the needs and preferences of the users, optimize messages and advertising content, and for security, management and operational purposes. Nespresso will be entitled to use the information you provided as detailed in this Privacy Policy or which is automatically collected during your visit or use of the Site, to create anonymous statistical processing, including the creation of averaged data, aggregated data, benchmarks, user preferences, comparisons, recommendations, or performing other calculations or creating derivative works based on the information provided by you or collected about you, whether in combination with information received from third parties or not. Without derogating from the above, it is clarified that the aforementioned anonymous statistical information is the exclusive property of Nespresso, who shall own all rights thereto, including copyrights and intellectual property rights.
- Legal proceedings – For the purpose of managing legal proceedings or preparing for such proceedings.
- Applicable law requirements – In accordance with any applicable law, court order, or requirement of a competent authority.
- Subject to your consent – For purposes for which you have given your consent to the processing of your information.
- In accordance with the privacy policy or terms – For any other purpose set out in this privacy policy or in the Site’s Terms of Use.
C. Disclosure of Information to Third Parties
Nespresso's databases are maintained and managed by the global "Nestlé" group and may be stored in external vendors' data systems.
We may transfer Personal Information to third parties in connection with the purposes listed above in the following cases:
- To contractors or service providers on our behalf, for the purpose of providing the Services to you in accordance with the Terms of Use or an agreement with you (for example, storing information at cloud service providers); To our professional consultants (such as lawyers, accountants) as necessary to provide their services;
- To companies in the Nespresso group and the Nestlé group, for the purpose of receiving services, business cooperation, marketing, conducting marketing research, and organizational efficiency, including at the group level. To view Nespresso's privacy policy: https://www.nespresso.com/il/en/privacy_policy. To view Nestlé's privacy policy: https://www.nestle.com/info/privacy/privacy-notice
- If we organize our activities within the framework of another entity, including mergers, sale of activity, etc., provided that the entity to which we merge and/or to which our activity will be transferred (in whole or in part) accepts the provisions of this Privacy Policy;
- In the event of a legal dispute between you (and/or a party on your behalf) and us (and/or a party on our behalf), as may be necessary in connection with dealing with such dispute;
- To operators of social networks or other Internet platforms (e.g., Facebook or Google) as well as providers of advertising and promotion services, for the purpose of sending and displaying, including on third party platforms, marketing and advertising content, including personalized advertisements;
- With the consent and approval of the User;
- In accordance with the requirements of any law and/or competent authority and for the purpose of conducting legal proceedings.
The information may be transferred and/or stored outside the borders of Israel, in connection with the purposes listed above, including in countries where the level of protection of Personal Information is lower than that existing in Israel.
D. Advertising communications
1. Nespresso offers the delivery of electronic and other advertising communications (including via the Internet and cellular networks, including text messages (SMS) and e-mail, and in any other way, existing or future, including receiving a newsletter), which means delivering general or advertising communications directly.
2. According to the Consumer Protection Law, 5741-1981 the user is entitled to refuse to receive marketing calls by registering to the "Do Not Call Me" database.
3. The User who confirms receipt of mailings, declares and confirms that he is aware of the provisions of Amendment No. 40 to the Communications Law (Telecommunications and Broadcasting), 5768-2008 (the "Communications Law"), and he expressly agrees that advertising mailings will be sent to him by the Company, in all the ways specified in the Communications Law and in any relevant future way. It is clarified that in order for the most appropriate content to be sent to you, information about you as stated above is used in order to enable optimal characterization of the types of products and services that best suit you.
4. The user may withdraw his consent to receive the mailing by contacting us in the ways prescribed in the Communications Law, through the personal area on the site after logging in to the account and by contacting customer service at 03-9241334 or *2500 according to operating hours. However, removal from the mailing list will not delete the information collected about him from the Company's databases, and the Company will be entitled to continue using such information in accordance with the purposes specified in this privacy policy. The user may re-register to receive such mailings by contacting customer service or an update within the personal account on the Site.
E. Minors
The Site is not intended for minors under the age of 18 and we do not knowingly collect Personal Information of such minors. If you are the parent or legal guardian of a minor and you believe that your child is using the Site, we ask you to notify us immediately. If you apply as a parent or guardian, we may ask for Personal Information from you in order to prove your identity.
F. Information Security
Notwithstanding the measures Nespresso takes to secure information under its control, we cannot guarantee the security and preservation of information absolutely and cannot guarantee that our servers will be completely immune from unauthorized access to the information stored in them. Nespresso shall not bear any responsibility whatsoever for any malfunction in the traffic of communication data and for any leakage of information due to malicious act or negligence of any third party, or due to hacking of the Website.
G. Retention of information
We will retain Personal Information for as long as is necessary to fulfill the purposes for which it was collected, including to comply with our legal obligations, including reporting obligations. In order to determine the appropriate period of time for retention of Personal Information, we will consider, inter alia, the purpose of its collection, its scope, nature, sensitivity, the risk that may arise from unauthorized access to the Personal Information and the period of time during which we may be required to comply with the requirements of the law or to conduct legal proceedings.
H. External Sites
The Site may include links to external websites. Clicking on such links may result in the collection of your Personal Information by a third party. We have no control over external websites and we shall not bear any responsibility and/or liability in relation to them. We recommend that you read the terms of use and privacy policies relevant to external websites before using them.
I. Exercising Your Rights
According to the Protection of Privacy Law, 5741-1981, every person is entitled to review Personal Information about them held in a database, either personally, through an authorized representative in writing, or through a court-appointed guardian, subject to the provisions of the Protection of Privacy Regulations (Conditions for Reviewing Information and Procedures for Appeal of Refusal of Review Request), 5741-1981 ("Review Regulations"). In your request, you must provide all details required under the Review Regulations, including your first name, ID number, father's name, address (including postal code), the reasons for the request, and the type of Personal Information you wish to review. A person who has reviewed the Personal Information about them and found it to be incorrect, incomplete, unclear or out of date, may contact the Controller of the database with a request to amend the Personal Information. Such a request should be addressed to the ILCS@Nespresso.com or by mail to: Shaham 36 Petah Tikva 4951729 zip code (to the attention of the customer service department). We may request additional information to verify the identity of the applicant.
J. General Notes
Please note that there are e-commerce sites that sell Nespresso products but they are not controlled or operated by Nespresso. Nespresso is not responsible for these sites and we recommend that you read the policies of those sites, including their privacy policies, before making any purchase on those sites.
K. Contact Us
For comments, questions, inquiries and suggestions regarding Nespresso's privacy policy, you can contact the Company using the following contact details:
Nespresso Israel Ltd., Company No. 514164839
Address: 36 Shaham St., Kiryat Matalon, Petah Tikva 4951729
Phone number: *2500 / 03-9241334
Email address: ilcs@nespresso.com
L. Changes to the Privacy Policy
We may update, from time to time, the provisions of this Privacy Policy. In the event of such a change, we will display the updated policy on the Website. We recommend that you revisit the Privacy Policy from time to time. Your continued use of the Website after updating the Privacy Policy constitutes your consent to the content of the updated Privacy Policy.