What can Nespresso do for you?

Join the Club Nespresso and benefit from our range of personalized services, designed just for you.

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ORDER

Coffee Specialists are available 24/7 to advise you on your coffee selection and to ensure easy ordering and convenient delivery, tailored to your needs. Call us free of charge, order online by clicking here or pay a visit to one of our Nespresso boutiques (opening hours available here).

Web

Discover a host of privileges online.

Make your choice from 23 Grands Crus and an extensive range of coffee machines. We also offer a wide range of accessories to make your experience unforgettable. We will cover Standard 48 hrs delivery costs when you order 200 capsules or more.
Visit our section on machine repair or contact one of our Coffee Specialists and request a call-back from the Contact us page.


Keep up to date with all our news by subscribing to our Newsletter in the "My account" section.

Phone

Order

Coffee Specialists are available 24/7 to advise you on your coffee selection and to ensure easy ordering and convenient delivery, tailored to your needs.

Nespresso on Mobile

The Nespresso boutique in your pocket

Anytime. Anywhere.
Connect using the Nespresso mobile applications on iPhone, iPad and Android devices and enjoy Nespresso services anywhere.
What you can do?

  • Easily order your coffeeAll Nespresso products
    at the touch of a finger.
  • Find a Boutique near from youThe Nespresso
    Boutiques in your
    pocket, anytime, anywhere.
  • Catch up with Nespresso, anytime.Keep up to date
    with all the Nespresso news.

Download the Nespresso application now

Nespresso Boutiques

Click here to find your nearest Nespresso Boutique.

Throughout the world, the Nespresso Boutiques invite coffee lovers to experience the art of espresso.

Boutique concept

All of the services of the Nespresso Club brought together.
An invitation to experience the unique world of Nespresso in our modern and stylish Boutiques.
The French architect Francis Krempp has created a unique design, combining art deco design with contemporary shapes and materials.
An eclectic mix of materials, comprising the warmth of wood, the luxury of leather, the high-tech nature of metal and the purity of glass.
Two complementary geometric shapes: the square symbolises the brand's values: perfection, pleasure, aestheticism and simplicity. The circle evokes the coffee cup, discovery, tasting and the senses.
A retail experience to satisfy your every desire.
Discover all of the Nespresso products: the Premium Blend coffees, the limited edition varieties, the machines and accessories for maintaining your machine and enhancing your coffee experience.

The Carpe Diem lounge offers a sense of timelessness.
It is a warm, comfortable and cosy area; a place where you can truly relax and experience the pleasure of our Premium Blend coffees. Coffee Specialists are on hand to reveal the mysteries of our exceptional coffee.
Our specialists are pleased to offer personalised advice, provide guidance or share their Nespresso expertise with you.

DELIVERY

The Club delivers your orders wherever and whenever you would like throughout Switzerland, within 1 working day.
We will cover delivery costs when you order 200 capsules or more.

* Orders must be received before 19.00 on the previous working day.

Nespresso Boutique Pick Up

Your order, ready and waiting at a Boutique.*

  1. Place your orderPlace your order by telephone at the following toll-free number:
    0800 55 52 53
  2. A simple and flexible delivery solution.1 hour after your call, your order will be ready in the Boutique of your choice.**
  3. Pick up your orderYou can pick it up when you want at your Boutique’s dedicated counter.

Nespresso pick-up point

A simple and flexible delivery solution

  1. Place your order Order your Grands Crus and pick them up when you like from the pick-up point of your choice. Place your order on our website, on our Nespresso Application or by telephone on 0800 55 52 53. .
  2. Choose a pick up point Choose the Nespresso Pick-up Points delivery option and indicate the location of your nearest drop-off point.* * There are a number of pick-up points in Switzerland, some of which are open outside of regular hours, Sunday or late in the evening. You can find a list of pick-up points by clicking on My Account then "delivery modes" or by telephone
  3. Get informedYou will be informed by SMS or e-mail when your capsule are available.

Nespresso Your Time

Be delivered your way.

  1. Place your order by clicking here or call 0800 55 52 53 free of charge. Select the time slot of your choice for the delivery of your order, from Monday to Saturday. For more information, call 0800 55 52 53 free of charge.
  2. Tailor made deliveryA courier will deliver your capsules to you personally. If you wish, he can collect your used capsules and take them to be recycled.
  3. Time slotSelect the time slot of your choice for the delivery of your order, from Monday to Saturday.
  4. Nespresso YourTimeFor more information, call 0800 55 52 53 free of charge.

Customer Care

Our Coffee Specialists are on hand 24/7 to advise you on your selection of Grand Crus and your machine, and to provide you with a delivery service suited to your individual needs.

Machine Assistance 24/7

Do you need immediate assistance with your machine?

  1. Nespresso ClubCall the Nespresso Club on 0800 55 52 53* and get an immediate technical diagnosis and the solution that meets your needs.
  2. Technical diagnosisGet an immediate technical diagnosis and the best solution for your needs.
  3. Assistance ServiceOur Assistance Service* includes repair of your machine and its return to your home, as well as a replacement machine while yours is being repaired.
  4. AvailabilityService available 24/24h and 7/7 .*

Benefit from immediate assistance at anytime

* Service offered if the repair carried out is covered by the manufacturer's warranty and if it was bought in the country of repair. Preferential rates if the machine is not under warranty. Conditions available from the Nespresso Club.

Expertise

Discover the Art of Tasting.

Would you like to go on a journey of the senses?
Join our Nespresso Experts to discover the art of tasting and become a true expert on Grands Crus. Visit anyone of our boutiques for an exclusive tasting session.

For more information, contact us by clicking here.

RECYCLING

With the Nespresso recycling plan, we provide different options for recycling your used aluminium capsules and fulfilling your commitment to protecting the environment.

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Recycling

Choose the best option for your needs With the Nespresso recycling plan, we provide different options for recycling your used aluminium capsues and fulfilling your commitment to protecting the environment.

  1. Collection pointsClick here to find a recycling point near you.
  2. Nespresso BoutiquesTake your used capsules to your nearest Nespresso Boutique here.
  3. At HomeWhen placing your next coffee order, request a free recycling bag online or call free of charge on 0800 55 52 53. Give your bag of used aluminium capsules to the postman when your order is delivered*.

    * Choose the "Recycling at Home" option to activate the service for collection of your used capsules by the postman.
  4. Positive CupFind out more about the Nespresso Recycling Program on our The Positive Cup website.

Join the Nespresso Club now and benefit from our range of personalized services, designed just for you.

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