You are connected to the Nespresso CH website. If you want to receive your delivery in another country, please follow this link.

Shopping bag : {{subTotalFormatted}}

Troubleshooting and solutions


  • The machine does not turn on: check if the power cable is plugged correctly and if necessary try it in another room.
  • The coffee is not enough hot : the temperature of the Nespresso Grands Crus is between 83° C and 89° C. Advice: preheat the cup. If necessary, descale the machine. 
  • The coffee does not flow: check if the water tank is full and properly inserted. 
  • The coffe flow is poor or leaking into the capsule container: clean the pyramidal plate with a small brush (the piece inside the machine that perforates the aluminium membrane of the capsule) and descale the machine.


  • In order to obtain an optimal milk foam, we recommend you to:
    - Use UHT milk stored in refrigerator
    - After each recipe, activate the "Clean" function in order to eliminate milk residues
    - Separate all pieces of the lid and place them into the dish-washer two times per week at least. 
  • No/poor milk foam:  please follow the advices above, adjust the regulator of foam milk at maximum. If necessary, descale the machine


  • In order to obtain an optimal milk foam, we recommend you to:
    - Use UHT milk stored in refrigerator
    - Clean your Aeroccino and the whisk directly after each recipe with warm water and dry them with a soft rag.
  • No milk foam : please follow the advices above, check that the whisk with spring is correcty inserted and spinning when the Aeroccino is working.

Do you need an immediate support for your Nespresso machine? Please contact the Nespresso Club at 0800 55 52 53 in order to obtain a fast diagnosis and the best solution.

Download below the instructions for use corresponding to your machine. 

Aeroccino 3

Turmix Inissia
Koenig Inissia

Turmix CitiZ C111
Koenig CitiZ D111
Turmix CitiZ&Milk C121
Koenig CitiZ&Milk D121

Lattissima Pro Delonghi

Delonghi Lattissima+
Delonghi Lattissima+ Descaling Kit
Delonghi Lattissima Premium

Turmix Essenza C99
Koenig Essenza D99

Turmix Pixie C60
Koenig Pixie D60

Turmix U (New descaling)
Turmix U (Old descaling)
Koenig U (New descaling)

Turmix Maestria
Koenig Maestria

Turmix Gran Maestria
Koenig Gran Maestria