New to Nespresso | Information

Skip to content


You are on the main content
? VarB: “Null”

How do I join the Nespresso Club?

Join the Nespresso Club and enjoy benefits on Nespresso products.

After having bought your machine, you can join the Nespresso Club by registering here.

When you then place your first coffee order, you will become a member of the Nespresso Club.

If you have any queries about Nespresso or your Club membership, please click here to contact us.

How and Why do I register my Machine?

Register your machine and enjoy a lot of benefits.

When you first make contact with the Club, please send us your machine serial number (the serial number is 19 alphanumeric characters that is printed on a removable sticker found on the drip tray or on the back of your machine). You will then be able to benefit from an ordering and machine Assistance Service.

You can register your machine:

  • on freephone 0800 7777 737
  • on the Nespresso Club website during the account registration in the Nespresso Boutiques

Using your machine for the first time

Tips to start up your machine.

Rinse the water system:

  • fill the water tank and switch the machine on
  • place a container under the coffee outlet
  • allow the equivalent of half the water tank to run through.
  • With the remaining half, rinse the hot water/ steam attachment, as indicated in your machine's operating instructions.

    Some maintenance advice

    Some tips to maintain your coffee machine.

    The Nespresso system offers you incomparable coffee moments, cup after cup. To help you maintain the quality of your coffee experiences, please take note of the following maintenance advice:

    After each use of your machine, run water through (without a capsule in the unit), in order to avoid the deposit of coffee grounds within the flow system.

    To maintain the optimum temperature and quality of your espresso, clean your machine regularly.

    As the quality of water is essential for a good espresso, we also advise that you refill the water tank on a daily basis.

    Go to maintenance page

    Troubleshooting and solutions

    Some tips to solve your issues.

    The machine doesn't switch on: check the power cord and fuses. The coffee isn't warm enough: preheat your cups.No coffee extraction: clean or contact the Nespresso Club if necessary. Leakage in capsule area: clean the capsule holder and ensure the capsule is inserted correctly.No hot water or steam: clean or contact the Nespresso Club if necessary.The milk doesn't froth: clean the frothing device. We also recommend using semi-skimmed milk.No water flow: fill the tank and make sure it is correctly inserted.

    Download the maintenance guide for your particular machine. If the problem persists please contact the Nespresso Club on freephone 0800 7777 737.

    Nespresso Assistance

    Do you need immediate assistance for your machine?

    Do you need immediate assistance for your machine ?

    • Call the Nespresso Club at the following number: ? 0800 7777 737*
    • Get an immediate technical diagnosis and the solution ? that meets your needs And
    • The Nespresso Club offers you the Assistance Package**, ? which includes free repair of your machine and its ? return to your home, as well as a replacement machine ? while yours is being repared.
    As the quality of water is essential for a good espresso, we also advise that you refill the water tank on a daily basis.

    * Service available from Monday to Friday from 8 to 19h and Saturday from 9am to 18pm.

    ** Service offered if the repair carried out is covered by the manufacturer's warranty and if it was bought in the country of repair. Preferential rates if the machine is not under warranty. Conditions available from the Nespresso Club.

    View the machine assistencia guides