Exclusive Customer Benefits | Nespresso & YOU

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HOW DOES IT WORK?

Once you make your first coffee order, you automatically become part of the program.

0 to 4-year active account or 10 to 390 capsules per year.

4 to 8- year active account or 400 to 790 capsules per year.

8+ year active account or 800+ capsules per year.

As much as you buy , faster your status rises

DISCOVER THE BENEFITS OF EACH STATUS

Choose and see what we’ve prepared for you:

START ENJOYING NESPRESSO & YOU BENEFITS.

At Nespresso, you always come first.

That's why we want to elevate your coffee experience by offering a program that gives you all these exclusive benefits.

After all, you deserve the best #Nespressomoment.

COMPARE THE BENEFITS OF EACH STATUS

BENEFITS

FREE SHIPPING

COFFEE EXPERIENCES

PRESELECTED COFFEE TASTING

SUBSCRIPTION WITH EXTRA CREDIT

STATUS UPGRADE BONUS

NESPRESSO PARTNERSHIPS

EXCLUSIVE SALES

CUSTOM OFFERS

BOUTIQUE PRIORITY PASS

VERTUO MACHINE DISCOUNT

TECHNICAL ASSISTANCE

NESPRESSO ANNIVERSARY

ACCESS TO EVENTS

*Only for subscribers

**Upon purchase

Do you have further doubts?

WHAT IS NESPRESSO & YOU?

Nespresso & YOU is a program of Benefits to its consumers of capsules of Nespresso coffee. Participation is free. There are three levels of participation: Connoisseur, Expert and Ambassador. The levels of Members are determined by seniority and number of capsules purchased for 12 (twelve) consecutive months, starting from the first purchase of coffee. Your participation starts from the moment you place your first order for purchase of capsules from the Nespresso domestic line (Original System and/or Vertuo), for through one of our Boutiques, our Customer Service (Telephone 0800 7777 737) or e-Commerce (Site www.nespresso.com/br/pt or App Nespresso for smartphones and tablets). You will not need to re-register just to participate in Nespresso&YOU, you will be automatically affiliated through your first purchase and your consumption of capsules will start counting towards your level. All Nespresso consumers have a unique Membership number. If you are already a Nespresso Member, your participation shall be deemed to have commenced on the date of your first purchase of coffee in the Nespresso. Any person over 18 (eighteen) years old, with a CPF valid in national territory and who makes a purchase of Nespresso capsules from the domestic line (Original and Vertuo) through official channels is eligible to become a Nespresso Member. Legal entities, partnerships, trade associations and other commercial entities are eligible, but only one entry is available per person or entity. Joint or family memberships are not available. People under 18 (eighteen) years old will not be able to participate. Nestlé Group employees are not eligible.

HOW DO I REGISTER TO PARTICIPATE?

Your participation starts from the moment you place your first purchases of capsules from the Nespresso domestic line (Original System and/or Vertuo), for through one of our Boutiques, our Customer Service (Telephone 0800 7777 737) or e-Commerce (Site www.nespresso.com/br/pt or App Nespresso for smartphones and tablets).
You will not need to register again just to participate in the Nespresso&YOU, you will be automatically affiliated through your first purchase and your capsule consumption will begin to count towards your level.

WHAT HAPPENED TO THE NESPRESSO CLUB?

The Nespresso Club was changed in 2019 and changed its name to Nespresso&YOU, the program of Nespresso benefits. When you become a Nespresso&YOU Member, you have a world of exclusive benefits, rewards and events.

WHAT ARE THE PROGRAM LEVELS?

There are three levels of Nespresso Membership for the Nespresso&YOU Program:
• Connoisseur: Members who make at least one capsule purchase in last 12 (twelve) months;
• Expert: Members who have placed at least one capsule order in the last 12 (twelve) months, accumulating a minimum of 400 (four hundred) capsules in the last 12 (twelve) months, OR 4 (four) consecutive years making at least one request for capsules in each period of 12 (twelve) months;
• Ambassador: Members who place at least one capsule order in last 12 (twelve) months, accumulating a minimum of 800 (eight hundred) capsules in the last 12 (twelve) months, OR 8 (eight) consecutive years making at least one order of capsules in each period of 12 (twelve) months
For each level of the program, the consumer accumulates special benefits.

WHAT CRITERIA WERE USED TO DEFINE MY STATUS AT THE START OF THE PROGRAM?

The criteria used to define its status were: seniority or the amount of capsules consumed from Oct/18 to Sep/19. The criterion was chosen offers more benefits to the customer. Seniority means the number of years completed with at least one coffee purchase from the first coffee purchase as a Nespresso customer Your seniority and capsule consumption can be consulted in “My Account” on website, app, at our Nespresso Boutiques or by calling 0800 7777 737. Capsule Consumption means the number of capsules purchased (capsules billed within a valid order) at Nespresso.

WHAT IS THE START DATE OF THE LOYALTY PROGRAM AND FROM WHEN THE BENEFITS ARE VALID?

In Brazil, the program started on 10/09/2019, so all customers who participate in the program must consider this date as the starting date to be entitled benefits, according to the specifics of each status.

WILL THE BENEFITS BE PERMANENT?

At this point, the Nespresso & YOU benefits of each level can be consulted through the website https://www.nespresso.com/br/pt/beneficios. Over time, new benefits may be added, removed or changed without notice. But, always thinking about rewarding you with new experiences.

WHERE DO I FIND MY STATUS?

You can check your status in the “My Account” section, then “My Account Status”. Member” on www.nespresso.com, on the Nespresso app, on one of our Nespresso Boutiques or by contacting our Customer Service at telephone 0800 7777 737. If you cannot view your status, please contact customer service. Nespresso customer on 0800 7777 737 (24 hours, 7 days a week). Employees of the Nestlé group do not participate in the N&Y program.

Will I have a physical card with my status?

With sustainability in mind, cards for the Nespresso&YOU loyalty program will not be issued. Furthermore, as your status can change at any time depending on your capsule consumption, we suggest that you consult the information on your Nespresso App, via 'ACCOUNT > 'MY MEMBER STATUS', or via the website by logging in to your account under 'MY ACCOUNT' > 'MY MEMBER STATUS'. There you will have your Nespresso & YOU status updated.

WHAT DO I NEED TO DO TO LEVEL UP?

Just keep your capsule consumption active and reach the indicated amounts to take it to the next level. Your seniority will also be considered as long as you continue to purchase capsules annually with Nespresso. By consulting your application, you will find all the information you need to evolve your status.

WHY CAN I LOSE MY LEVEL?

As long as you buy Nespresso coffees, you will have access to your status benefits. However, if you don't buy for 12 months in a row, or if you don't buy the minimum amount of capsules during this period, you can go back to your previous status, losing part of your Nespresso & YOU benefits. When you shop with us again, you will enter the level corresponding to your consumption.
If you become inactive as a Member (12 months without any valid capsule purchases), your Seniority level will return to 0 (zero).

CAN MY FAMILY MEMBERS USE MY BENEFITS?

Your family members can enjoy the benefits and offers as long as they use your account (your CPF). Pay attention only to the offers valid 1 time per CPF, which will expire after 1 use per Nespresso account.

Am I entitled to the NESPRESSO BIRTHDAY GIFT?

The Nespresso Birthday Gift is valid for all customers with Ambassador status. The Nespresso Anniversary is the date of your first capsule purchase in our records. It will be a surprise gift and should be automatically added to your next capsule order placed during this period or no later than 11 months thereafter. It is very important that at the time of picking up the gift from one of our Boutiques, website or Nespresso App or by purchasing through our Phone Service, the customer is still in Ambassador status.
By Birthday, we mean the month (not the day) of your first coffee purchase.
(The gift cannot be exchanged or substituted for another item.)

HOW DO I GET THE GIFT SLEEVE AFTER COMPLETING 400 CAPSULES?

For every 400 capsules you accumulate as a Nespresso member, you will receive 1 coffee sleeve as a gift. The capsule count for this benefit is valid from the moment the member becomes an Expert, and will be reset if the customer leaves the program (or if he stops consuming this coffee. The sleeve will be pre-defined by Nespresso.
(Sleeve cannot be exchanged or replaced with another coffee.)

WILL I GET 10% MORE CREDIT ON MY SUBSCRIPTION WHEN ENTERING THE NESPRESSO & YOU PROGRAM?

No, the Nespresso Subscription has been incorporated into the Nespresso & YOU program and the terms and conditions remain the same, with 10% extra credit for all consumers who subscribe to the service, requesting any subscription plan you will enjoy some extra benefits of the N&Y program if you are in Connoisseur or Expert status.

WILL MY STATUS BE RECOGNIZED GLOBALLY?

Benefits and status are only valid in the country where purchases were made. Each market has its own loyalty program and there is no cross-country account connection.