SHIPPING & RETURNS

ALL ORDERS

OPTION	COST	DETAIL
Free Delivery	Minimum value of AED 160 to be added to cart	Free next day delivery on orders of 160 AED or more placed before 6pm for Dubai, Abu Dhabi, Ajman, Ras Al-Khaimah, Fujairah, Umm Al-Quwain, Al Ain and Sharjah within city limits (EXCLUDING PUBLIC HOLIDAYS & REMOTE AREAS). If your order is placed after 6pm or during a weekend/public holiday, it will be dispatched on the next business day.
Remote Areas & Western Region	Minimum value of AED 160 to be added to cart	Free delivery within 2-4 business days.

You may place your order via:

OPTION	DETAILS
Phone	You may call our toll-free number 800NESP (8006377). Our Coffee Specialist are available Monday to Friday from 8:00 AM to 6:00 PM.
Website or Mobile App	Visit our website www.nespresso.com/ae. QR Code is available on the homepage to download the Nespresso Mobile App
Nespresso Boutique	You may find the nearest boutique to you through our boutique finder: Boutique Locator

Nespresso offers its products within the limits of its available stocks.

Credit / Debit Card: Payment is due in full before ordered goods are dispatched.

Need to send something back to us? No problem. Returns are easy with Nespresso.

TYPE OF RETURN AND EXCHANGE	DETAILS
Coffee & Sweet Treats	• Coffee capsules and sweet treats are non-exchangeable nor refundable.
Machine & Accessories	• You have the right to exchange machines and accessories within 14 days of purchase. • Nespresso will only accept products that are returned in an undamaged, unused condition and in their original packaging accompanied by their original invoice. • Products with latent defects must be returned within 14 days of purchase along with the original invoice for the product to be repaired or replaced. • Our policies do not affect your statutory rights.