Condition of Sales
Condition of Sales
These Conditions of Sales govern all purchases made from Nespresso, Commercial License No. 1266617, with registered address Plot no. 364-487, Al Quoz Industrial First, Al Quoz Industrial Area, Al Quoz, PO Box 52185, Dubai, United Arab Emirates. By placing an order, you agree to be bound by these Conditions.
You must be at least 18 years of age to place an order.
1. Applicability of General Conditions of Sales
1.1 Each order placed shall be governed by the present Conditions of Sales and subject to particular conditions applicable to orders placed via the Internet or in a NESPRESSO Boutique.
1.2 NESPRESSO reserves the right to modify the present Conditions of Sale at any time by publishing a new version on our website. Any modifications will apply to orders placed after the date of publication. We recommend that you review these Conditions each time you place an order.
2. Orders
2.1 You may place your orders:
a. by telephone at 800 NESP (800 6377);
b. via the Internet at www.nespresso.com/ae; or
c. in NESPRESSO Boutique.
2.2 Receive your coffee, your way. Order your capsules online and never miss a cup. Choose from a wide variety of coffees, accessories, and machines. Enjoy FREE* delivery on orders of AED 160 or more.
2.3 NESPRESSO offers its products within the limits of available stock. If a product becomes unavailable after you place an order, we will notify you promptly and offer either a full refund or, with your consent, a suitable alternative product.
2.4 NESPRESSO reserves the right to refuse or cancel orders in the following circumstances: (a) unpaid invoices from previous orders; (b) suspicion of fraud or unauthorized payment; (c) orders placed for commercial resale purposes; or (d) where required by applicable law.
2.5 Promotional offers cannot be used in conjunction with any other promotion, offer, or discount unless expressly stated otherwise in the promotion terms.
2.6 Once your order is placed, it cannot be modified. You may cancel your order by contacting our Customer Relationship Centre at 800 NESP (800 6377) during working hours (8:00 AM - 6:00 PM, Sunday to Thursday) provided the order has not yet been dispatched. Your right to cancel after delivery is set out in Section 7 (Returns and Refunds) below.
3. Prices and Invoicing
3.1 The prices invoiced for the goods you order are those displayed on our website or communicated to you at the time you place your order. All prices are in United Arab Emirates Dirhams (AED) and are inclusive of Value Added Tax (VAT) at the applicable rate.
3.2 Prices are subject to change without prior notice. However, any price changes will not affect orders that have already been confirmed by NESPRESSO.
4. Payment method
4.1 Payment Methods: We accept payment by credit card and debit card (Visa, Mastercard, and American Express). Payment is due in full at the time of order and must be received before goods are dispatched.
4.1 We are unable to accept payment cards issued in the following countries: Canada, Cuba, Iran, Korea, Russia, Syria, America. If your card is declined, please contact your card issuer or use an alternative payment method.
4.1 All payment transactions are processed through secure, encrypted payment systems. NESPRESSO does not store your full credit or debit card details.
5. Product Guarantee and After-Sales Service
5.1 NESPRESSO machines are guaranteed for a period of two (2) years from the date of purchase against manufacturing defects, pursuant to the specific terms and conditions provided with the machine. This guarantee is in addition to, and does not affect, your statutory consumer rights under UAE law.
5.2 To make a warranty claim or for questions concerning machine operation, maintenance, or after-sales service, please contact our Customer Relationship Centre at 800 NESP (800 6377) or visit any NESPRESSO Boutique with your proof of purchase.
5.3 All products sold by NESPRESSO, including coffee capsules and accessories, conform to their product descriptions and are fit for their intended purpose. If any product you receive is defective or does not match its description, please contact us within fourteen (14) days of delivery to arrange a replacement or refund.
6. Delivery
6.1 NESPRESSO delivers to addresses within the United Arab Emirates. Delivery is available in Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
6.2 Estimated delivery times are two (2) to five (5) business days from order confirmation, depending on your location and product availability. NESPRESSO will make reasonable efforts to deliver within these timeframes but does not guarantee specific delivery dates.
6.3 Risk of loss and damage to products passes to you upon delivery. Title to products passes to you upon receipt of full payment.
6.4 If you are not available to receive delivery, our courier will attempt redelivery or leave instructions for collection. After three (3) unsuccessful delivery attempts, the order may be returned to NESPRESSO and you may be charged for redelivery.
7. Returns and Refunds
7.1 You have the right to return products purchased online or by telephone within fourteen (14) days of delivery, without giving any reason, provided the products are unused, unopened, and in their original packaging with all tags and seals intact.
7.2 The following products cannot be returned under the cooling-off period: (a) coffee capsules or other consumable products that have been opened or where the seal has been broken; (b) products that have been personalized or made to your specifications; and (c) products that cannot be returned for hygiene reasons once unsealed.
7.3 To initiate a return, please contact our Customer Relationship Centre at 800 NESP (800 6377) within the fourteen (14) day period. You will be provided with a return authorization and instructions for returning the products.
7.4 Upon receipt and inspection of the returned products, we will process your refund within fourteen (14) days using the same payment method you used for the original purchase. Delivery charges will be refunded only if you are returning the entire order.
7.5 If you receive a defective or damaged product, or a product that does not match your order, please contact us within forty-eight (48) hours of delivery. We will arrange for collection and provide a replacement or full refund at no additional cost to you.
7.6 Nothing in these Conditions affects your statutory rights as a consumer under UAE law.
8. Data Protection
8.1 NESPRESSO is committed to protecting your personal data. We collect and process personal data (including your name, contact details, delivery address, payment information, and order history) for the purposes of fulfilling your orders, managing your NESPRESSO account, providing customer service, and, where you have consented, sending you marketing communications.
8.2 The legal basis for processing your personal data includes: (a) performance of our contract with you to fulfill your orders; (b) compliance with our legal obligations; (c) our legitimate business interests in improving our products and services; and (d) your consent, where required, for marketing communications.
8.3 NESPRESSO does not sell your personal data to third parties. We may share your data with: (a) our affiliated companies within the Nestlé Group; (b) third-party service providers who assist with order fulfillment, delivery, payment processing, and customer service; and (c) regulatory authorities where required by law.
8.4 Your personal data may be transferred to, and processed in, countries outside the United Arab Emirates, including Switzerland, where Nestlé Nespresso S.A. is headquartered. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with UAE data protection law.
8.5 We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Transaction records are retained for a minimum of five (5) years following your last order.
8.6 Under UAE data protection law, you have the right to: (a) access the personal data we hold about you; (b) request correction of inaccurate data; (c) request erasure of your data in certain circumstances; (d) restrict or object to processing of your data; (e) receive your data in a portable format; and (f) withdraw your consent at any time where processing is based on consent. To exercise any of these rights, please contact us via the “Contact Us” section on www.nespresso.com/ae.
9. Intellectual Property
9.1 NESPRESSO, the NESPRESSO logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Société des Produits Nestlé S.A. or its affiliates. You may not use these marks without our prior written permission.
9.2 All content on the NESPRESSO website, including text, graphics, photographs, images, videos, and software, is the property of NESPRESSO or its content suppliers and is protected by UAE and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written consent.
9.3 Products purchased from NESPRESSO are intended for personal, non-commercial use only. You may not resell, commercially distribute, or otherwise exploit NESPRESSO products without our prior written authorization.
10. Limitation of Liability
10.1 To the maximum extent permitted by applicable law, NESPRESSO’s total liability to you for any claims arising out of or in connection with these Conditions or your purchase of products shall not exceed the total amount paid by you for the products giving rise to the claim.
10.2 To the maximum extent permitted by applicable law, NESPRESSO shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with these Conditions or your use of our products.
10.3 Nothing in these Conditions excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) defective products under applicable product liability laws; or (d) any other liability that cannot be excluded or limited under applicable law.
11. Force Majeure
11.1 NESPRESSO shall not be liable for any failure or delay in performing its obligations under these Conditions to the extent that such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, epidemics, pandemics, war, terrorism, riots, government actions, strikes, transport disruptions, or failures of telecommunications or power supply.
11.2 If a force majeure event continues for more than thirty (30) days, either party may cancel the affected order by written notice, and NESPRESSO will provide a full refund for any products not delivered.
12. Applicable Law and Forum
12.1 The present General Conditions of Sales are governed by the UAE law.
12.2 The courts of Dubai, United Arab Emirates shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Conditions, including disputes relating to their existence, validity, or termination.
12.3 Notwithstanding the above, we reserve the right to bring proceedings against you for breach of these Conditions in your country of residence or any other relevant jurisdiction.
13. Entire Agreement
13.1 These Conditions, together with any order confirmation issued by NESPRESSO, constitute the entire agreement between you and NESPRESSO relating to your purchase and supersede all prior agreements, representations, and understandings.
14. Severability
14.1 If any provision of these Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect the other provisions, which shall remain in full force and effect.
Last Updated: 24/06/2026
