No, you are not obliged. However, the quality of your coffee is dependent on a well-functioning machine. Therefore Nespresso Professional strongly advises you to subscribe for a service package that is adapted to your specific needs before ending warranty of your machine. When you choose to not subscribe to one of our Service Packages, you automatically opt for our ‘Pay as you go’ option. In this case, you pay per intervention/service requested.

For contracted machine(s), the service package is included. For detailed terms and conditions, please refer to your operating contract.*

The Service Package is applicable only to Professional Machines. You can select the service package for each individual machine, with each package being linked to the respective serial number.

If you own a machine park with multiple Nespresso machines you will need a service contract per machine. Of course, you can choose different packages per machine, depending on the level of consumption and the placement of the machine. Nespresso Professional will propose you the right solution for your machine park. The different entitlements are on the other hand not cumulable and are only valid for the machine(s) registered on that contract.

(*) see your operating contract for the details of the conditions.

Each Nespresso Professional machine has a warranty of 12 months. The chosen service package will be activated as from day one and will be invoiced directly. When purchasing a Service Package you benefit from our services for 12 months. The contract will be renewed as per the request.

All machines higher than 5 years, except for the Nespresso Momento which is 10 years are not eligible for Annual Service Packages. When the contract has reached its maximum duration, requesting a service for your machine is of course still possible. However, it will be under the conditions of the 'Pay as you go' option.

The start date of the contract is the invoice date that is generated by subscribing to the service packages. If you wish to receive more information on the term, start and end date of your service package(s), please contact the customer relationship center (8006377). They will provide you with all the requested information.

If you choose not to subscribe to the Service packages, your machine will be serviced to ‘Pay as you go’ fees which are described in the contract.

Yes, there is. After each technical intervention, you benefit from a 3 months warranty on this service (*). The warranty is valid as from the date of delivered service.

(*) This excludes the preventive maintenance and any issues caused by a mishandling of the machine.

Yes, it can be requested at our customer relationship center. Bare in mind that for this faster delivered service, the corresponding ‘Pay as you go’ fee will be invoiced.

When you purchased a Service Package, you will receive machine care products in your first visit. The products include water filter(s), descaling kits and cleaning tablets.

If your machine has a non-direct water connection, then there is no filter needed. In this condition, any problem encountered at external pump will be complimentary basis.

As you are entitled to this service by choosing your care package, Nespresso Professional will auto-plan this service for you. A few days upfront, you will be contacted to discuss your availability. We want you to have peace of mind!

In case your machine is malfunctioning, we advise you to reach our customer relationship center is available on the free phone number 800 63 77 to diagnose the technical issue and plan in a technician following the service level agreement of your service contract.

‘Pay as you go’ is the option that is activated whenever you choose not to subscribe to a service package on your machine(s) or whenever the maximum duration of a service package is reached.

The first year of Momento & 2 years of Aguila machine purchase you will of course benefit from the manufacturer warranty. After this warranty, service delivered by our after sales service will be invoiced against fixed fees. This option has no term and will last until your machine is deemed irreparable.

You can choose to subscribe to the service packages at any time. As the service packages can have a maximum term of 5 or 10 years, the number of automatic renewals of the contract will be adapted to the age of your machine.

If the technician determines that your machine is out of service because of mishandling, the service will be invoiced in correspondence to the ‘Pay as you go’ fees. The following list of situations will be seen as mishandling.

- Improper use of the Nespresso professional coffee machine

- Insufficient cleaning (daily maintenance, descaling and changing of water filters)

- Insufficient supply or quality of water and/or electricity.

- Milk froth: use of hot or the wrong type of (not UHT) milk

- Fire and water damage.

- Damage caused or machine parts breaking off (including the cup holder, water tank, drip tray grid, capsule container, water tank door, cleaning key) due to the customer’s actions.

- Adjustments to the settings made at the customer’s request.

- Request to carry out repairs outside the specified time frame.

- Visit during which no defect can be detected as a result of a refusal to troubleshoot.