Do you need immediate assistance for your machine?
• Call the Nespresso Club on 0800 442 442. A technical expert will provide immediate troubleshooting assistance to diagnose your problem.
• The Nespresso Club will collect your machine at a pre-arranged time and organise a loan Nespresso machine (subject to availability) so you can continue to enjoy your favourite Nespresso Grands Crus whilst your machine is being repaired. Once repaired, your machine will be returned to your preferred address, at a time suitable to you.
• Technical machine assistance is available Monday to Friday 08:00 – 21:00, Saturday 08:00 - 18:00 and Sunday 09:00 - 18:00. If you require assistance outside these hours, a Coffee Specialist is available 24 hours a day, 7 days a week on 0800 442 442.
(The Assistance Service is free if your machine is still covered by the manufacturer's warranty. For repairs outside of warranty there is a flat fee of £79.)