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Troubleshooting and solutions

Below is some troubleshooting advice which should help you to solve machines issues yourself at home:

- The machine doesn't switch on: check the power cord and fuses.
- The coffee isn't warm enough: preheat your cups and descale machine.
- No coffee extraction: clean and descale if necessary.
- Leakage in capsule area: clean the capsule holder and ensure the capsule is inserted correctly.
- No hot water or steam: clean and descale if necessary.
- The milk doesn't froth: clean the frothing device. We also recommend using semi-skimmed milk.
- No water flow: fill the tank and make sure it is correctly inserted.

Should the problem persist, please click here to contact the Nespresso Club Assistance Service.

Download the maintenance guide for your machine:

Krups Inissia
Magimix Inissia

Magimix U New Descaling
Magimix U Old Descaling
Krups U New Descaling
Krups U Old Descaling

Gran Maestria

Krups XN30 Pixie
Magimix M60 Pixie

Krups XN70 CITIZ
Krups XN71 CITIZ&Milk
Krups XN73 CITIZ&Milk
Krups XN75 CITIZ&Co

Magimix M190 CitiZ
Magimix M190 CitiZ Refresh
Magimix M190 CitiZ&milk
Magimix M190 CitiZ&Milk Refresh
Magimix M190 CitiZ&Co

DeLonghi Lattissima Pro
DeLonghi Lattissima Pro Safety
DeLonghi Lattissima Pro RCS
Delonghi EN6 Lattissima
Delonghi EN6 Lattissima Satin Chrome
Delonghi Lattissima+
Delonghi EN7 Lattissima Premium

Lattissima Touch
Lattissima Touch


Krups XN20 Essenza Manual
Krups XN21 Essenza Automatic
Magimix M100 Essenza Manual
Magimix M100 Essenza Automatic

Siemens TK30

Le Cube
Krups XN50 Le Cube
Magimix M220 Le Cube

Krups FNA1
Krups FNA2

Magimix M200
Magimix M200A
Siemens TK50

Top Line
Siemens TK70
Siemens TK911
Miele 2660

Krups 893
Krups 897
Magimix M150
Magimix M25
Magimix M300