FAQ: Order

Benefit all year round from free delivery for an order with 100 capsules, a coffee machine, or NT$ 2,000 spent.

We have a variety of special offers throughout the year, exclusively for Nespresso Club Members. The best way to receive special offers is by email and SMS. You may join our mailing list by logging into your account, clicking “Contact Preferences” from the drop-down menu.

Be sure to add nespresso@emailing.nespresso.com to your safe-senders list to ensure these emails are not blocked or filtered out by spam filters.

We also invite you to follow Nespresso on Facebook for exciting news, recipes, and offers.

You may receive Promotion Code when making a purchase. Promotion Code is composed of numbers, characters, and symbols. Please enter it in the “Promotion Code” section on the 1 Step of checkout process and the discount will be automatically added to basket.

If you would like to deliver the invoice to the address which is different from order address, please remark it in your billing address.

Please contact the Nespresso Club at 0809 001 886 (toll-free) with your member ID or order reference number.

If your deliver address is a company location, Nespresso will regard you as Company account. Therefore, the product list price will be before-tax price. Price will display in tax included in checkout page.

Nespresso offer 2 payment modes:

1. Credit card - Nespresso.com uses Secure Sockets Layer (SSL) software. This software is the industry standard and among the best software available today for secure on-line commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that they cannot be read as the information travels over the Internet. Members can make payment with Visa, MasterCard or JCB credit card, but not American Express. The Company will only send the product ordered by the member after the member makes full payment. If the amount cannot be debited from the credit card designed by the member, or if there is reasonable ground showing that such situation has taken place, the Company has the right to terminate the contractual relationship of the order. The purchase order will not become effective and the Company will send an email to notify the member.

2. The member may also choose to pay upon delivery. When the product is delivered, the delivery staff cooperating with the Company will immediately receive cash payment from the member.

If you wish to cancel or amend an internet order, please contact the Nespresso Club at 0809 001 886 (toll-free) with your member ID or order reference number immediately. If the order has been processed and delivered before you contact the Nespresso Club, please contact the Nespresso Club for Nespresso Online Store General Terms and Conditions of Sale

Orders made before 4 p.m. can be delivered on the next working day. Orders made after 4 p.m. can be processed on the working day after tomorrow. There's no delivery service on Sunday.

Delivery to the Outlying Islands of Taiwan: Regions: Taitung County, Ludao Township and Lanyu Township, Penghu County, Kinmen County, Lienchiang County, Pingtung County, Liuqiu Township. For delivery addresses in the outlying islands, delivery time will be 3-7 days. The actual arrival time and delivery-related services depend on delivery location and weather conditions. Speedy delivery shall not apply for these areas, and cash-on-delivery service will be limited depending on delivery area. For details, please contact Nespresso Customer Relationship Center 0809 001 886. Delivery to consignees will not be possible if consignee information is incomplete. In case of earthquake and other natural disaster, public works, or system equipment maintenance and so on, shipping time will be postponed depending on the actual situation.

We will, at our discretion, accept returns or exchange of goods (excluding coffee & other consumables) within 7 days from goods receipt only if: (1) the product is damaged before receipt of the same by you, or (2) there is a discrepancy between ordering and delivery, and provided always that (i) such product is still in its original package, and (ii) is accompanied by the relevant original invoice issued within the same country. For food safety requirements, no refund or exchange will be given for consumables (e.g. coffee and sugar)

For detailed information on Nespresso returns conditions, please visit our Returns policy page.

We will enclose the invoice with the order or when the person making the order resides at the delivery address.

If you have been waiting longer than the agreed delivery time period, please contact the Nespresso Club at 0809 001 886 (toll-free) and our Coffee Specialists will be able to assist you.

If you have received a damaged package, please contact the Nespresso Club at 0809 001 886 (toll-free) and our Coffee Specialists shall provide you with the best possible solution.