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365 DAYS OF CAFÉ-STYLE COFFEE. HERE'S HOW -

ENJOY INSTANT BENEFITS WITH NESPRESSO & YOU LOYALTY PROGRAM
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From the moment you place your first coffee order,
You'll get:
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And as you progress throught the tiers, you unlock even better benefits as Expert or Ambassador member.
Your benefits:
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Get fast-track progression on the loyalty programme with $88/month plan.
Here's how:
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Get even more rewards after your 1st year! Let's say you're on the $88/month plan.
You'll get:
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& free repair -
& hotel offers
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limited edition coffee -
coffee samplers
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Connoisseur
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Expert
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Ambassador
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Purchase 400 capsules= 5 months credit
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Purchase 900 capsules= 10 months credit
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Connoisseur
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13th month onwards $88/month$96.80 worth of Nespresso Credits(= extra 10 capsules per month!)
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NOT SURE WHICH PLAN SUITS YOU? HERE’S SOME TIPS -
LOVE A BLACK COFFEE?
Choose from over 30 blends with different coffee styles from short espressos to large cups

40ml

80ml

110-150ml

230ml

535ml
MILK PLEASE!
Add a Milk Frother for delicious hot and cold milk recipes





8 PLANS, TAKE YOUR PICK
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BEST SELLER
INISSIA PLAN
For classic espresso lovers
45 cups of coffee / month
Pay SGD 1.00 for your machine (U.P. $249) & SGD 38.00 every month
ADDEDADDED -
NEW
VERTUO POP PLAN
Most compact machine
45 cups of coffee / month
Pay SGD 1.00 for your machine (U.P. $249) & SGD 48.00 every month
ADDEDADDEDADDEDADDED -
ESSENZA MINI & MILK PLAN
For milk coffee lovers
60 cups of coffee / month
Pay SGD 1.00 for your machine (U.P. $269) & SGD 48.00 every month
ADDEDADDEDADDEDADDED -
BEST SELLER
VERTUO NEXT PLAN
The full range of coffee styles
60 cups of coffee / month
Pay SGD 1.00 for your machine (U.P. $339) (U.P. $379) & SGD 68.00 every month
ADDEDADDEDADDED -
NEW
VERTUO POP & MILK PLAN
Compact machine for milk lovers
65 cups of coffee / month
Pay SGD 1.00 for your machine (U.P. $319) & SGD 68.00 every month
ADDEDADDEDADDEDADDED -
ATELIER PLAN
Integrated coffee and milk at a touch
90 cups of coffee / month
Pay SGD 1.00 for your machine (U.P. $569) & SGD 88.00 every month
ADDED -
VERTUO NEXT & MILK PLAN
Full range of coffee styles with milk
80 cups of coffee / month
Pay SGD 1.00 for your machine (U.P. $409) (U.P. $449) & SGD 88.00 every month
ADDEDADDEDADDED
EXPLORE OVER 3O COFFEE FLAVOURS WITH YOUR CREDITS
5 WAYS TO GET THE MOST OUT OF YOUR SUBSCRIPTION
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Get free delivery on your first coffee order
Save $10.70 on delivery
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Try best-selling flavours in your first order
Choose from the curated assortment packs to better discover your coffee preference
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Attend a masterclass
Take part in a discovery and sharing workshop over the latest coffee selection and recipes
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Enjoy dining and hotel privileges
Visit Nespresso partnered restaurant and hotel to enjoy Nespresso & You membership privileges
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Look out for membership upgrade and more benefits
Purchase 401 capsules to upgrade to Expert tier and 901 capsules to upgrade to Ambassador tier
FREQUENTLY ASKED QUESTIONS
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Nespresso subscription is simple and straightforward, and your Nespresso machine can be yours for only $1 with a 12 months subscription plan. The monthly fee is converted into Nespresso credits in your account to spend on any Nespresso product you want. For your own coffee experience, day after day.
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You may purchase a Subscription plan on the Nespresso website and exclusively at Nespresso Boutiques ION, Raffles City and VivoCity. Your coffee machine will be delivered to your doorstep for all Subscription plan purchases at Nespresso website or Boutiques.
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Yes, you will own the machine from day 1 of the start of your subscription plan.
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Yes, your machine will come with 2 years warranty. You may also take advantage of the Nespresso Assistance Package
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Whether you are new to Nespresso or a long-time Nespresso coffee lover, you can sign up for the Nespresso subscription.
You can only subscribe to the Nespresso Subscription Plan once.
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Each customer is only eligible to sign up for one Subscription plan per account and household address.
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Your Nespresso credit is added to your account after your monthly fee is paid. Whether you want to spend it every month, or prefer to save up to order more later, the choice is yours. Credits can be used on any Nespresso product including coffee and accessories.
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You may use your credit on Nespresso.com, Nespresso mobile app, and at selected Nespresso Boutiques (ION, Takashimaya, Raffles City, Vivocity) or you can reach us daily between 8am to 10pm via our toll-free hotline at 800 852 3525).
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You will receive your credits within 4 days after your plan has been activated. You will receive an email once the credits have been added into your account. After which, your credits will be credited monthly on the date you took up the subscription plan.
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When or how you decide to use your credit is up to you. If you don't use it entirely, it gets accumulated in your account. Your credit will be valid for up to 6 months after your subscription ends. Ideal for a short or long break away.
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If you cancel within 7 days, you will need to return the machine and any other product bought with Credit (excluding coffee and other consumables) unused and in good condition. You will be entitled to a full refund of SGD 1 (for the machine) + first monthly fee.
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Nespresso & You is our new way of caring for you, with a series of benefits and rewards for all our members. Progress through the membership tiers to enjoy more benefits with us, either through your time with us (seniority) OR be accelerated up a tier by reaching the indicated consumption level.
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You are automatically enrolled into this program when you make a coffee purchase with your Nespresso account, directly from Nespresso Boutiques, Nespresso.com, Mobile App, or the Call Centre.
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There are three membership tiers: Connoisseur, Expert and Ambassador. Once you placed your first coffee order, you’re a CONNOISSEUR. Become an EXPERT after 4 years or purchase between 400 and 900 capsules in a single year. Become an AMBASSADOR, when you’ve spent 9 years with Nespresso or purchase 900 capsules or more in a single year.
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Read the full list of entitlements here.
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Should you decide that Nespresso subscription is not for you anymore, you can cancel it at any time by calling the Nespresso Customer service at 800 852 3525 (Mon to Sun, 8am to 10pm toll-free) . If you cancel your subscription within 7 days, the cancellation fee is waived. Please contact Nespresso at 800 852 3525 (Mon to Sun, 8am to 10pm toll-free) to request a copy of the cancellation form. You will need to return the machine (excluding coffee and other consumables) unused and in good condition. You will then be entitled to a full refund of SGD 1 (for the machine) + first monthly fee but there will be no refunds for capsules purchased using your Credits during this period.
If you wish to cancel your plan before the end of the term and after 7 days of, you will have to pay the cancellation fee that corresponds to the Plan that you have chosen: SGD 200 for the Vertuo Pop Plan, SGD 200 for the Inissia Plan, SGD 210 for the Essenza Mini & Milk Plan, SGD 270 for the Vertuo Next Plan, SGD 290 for the Citiz Plan, SGD 330 for the Vertuo Next & Milk Plan and SGD 430 for the Atelier Plan. Your Nespresso machine is still yours to keep. Your remaining credits will still be available for you to use to buy Nespresso products for 6 months after the date of cancellation. You will not be entitled to a refund in cash for any monthly fee already paid.
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After the 12 months term, your Nespresso Subscription Plan will be automatically renewed (i.e. you continue to pay the Monthly Fee each month), and will continue until you cancel it. To thank you for being a loyal subscriber, Nespresso will offer 10% additional credit on top of your plan when you renew your plan, i.e. if your plan is $38, you will receive $41.80 credits in your account. 2 weeks before the Term ends, you will receive an email reminding you that the Term is coming to an end. To cancel, you will need to contact the Nespresso Customer service at 800 852 3525 (Mon to Sun, 8am to 10pm toll-free).There is no cancellation fee if you cancel after the Term.
After cancellation, the Nespresso machine is yours to keep. The Nespresso Customer service, online, by phone or our Nespresso Boutiques will still be available for you to spend any Nespresso credit you may still have on your account. Nespresso credit expires 6 months after the date of cancellation of your Subscription plan.
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NESPRESSO SERVICES
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