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COVID-19 UPDATE
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To Our Nespresso Community,
We wanted to share an update about how Nespresso is responding to the latest situations occurring nationwide. The health and safety of our employees, customers, and partners continues to be our top priority and drives every decision we make. To that end, we wanted to outline the adjustments we're making at Nespresso USA and the impact on your experience:
• Nespresso Boutiques & Reopening Plan. We're excited to announce that we have started reopening select Boutiques. However, because we know regulations and conditions vary depending on location, we're taking a city-by-city approach to ensure the safety of our people and our customers. LEARN MORE >
• Delayed Order Delivery. We recognize how important coffee is to you, and our distribution center teams are working hard to prepare and ship your orders as quickly as possible. We have adjusted our staffing shifts and implemented enhanced sanitation protocols; while these special procedures take time, they are intended to keep our employees and our community safe. Additionally, while our delivery providers are also doing their best, they are not currently able to guarantee our standard delivery times. While most customers may receive their orders very quickly, in some areas it may take up to 7-10 days. We appreciate your patience during this time.
• Corporate Offices & Customer Service Teams Working Remote. We are requiring our employees normally based in corporate offices across the country to work from home, including our Customer Support team. Like so many of you, they are now trying to balance their professional and personal responsibilities in new and unexpected ways, such as juggling children home from school, while continuing to support you when you need it. This may create longer response times than we want, but we are committed to serving you as best we can.
We know that tomorrow will bring new decisions and our promise to you is that the choices we make will continue to prioritize the health and safety of our community. We'll be open and transparent with you about any impact this may have on your Nespresso experience. And we will continue to do our very best to support you and hopefully bring some small comfort and normalcy to your everyday.
Thank you in advance for your patience and understanding.
Your Team at Nespresso USA
REAL SOLUTIONS FOR THE NEEDS OF TODAY’S BUSINESSES
REMOTE BREWING
- Simply scan the QR code on the machine with your smartphone to perfectly brew your favorite coffee.
DELIVERING SAFER COFFEE EXPERIENCES
Since we pioneered the single-serve coffee industry more than 30 years ago, Nespresso has been committed to delivering extraordinary coffee moments time after time.
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HYGIENE EVERY
STEP OF THE WAY
Lock Screen prompts user to clean screen before use.
Automatic Brewing automatically brews your
Nespresso coffee without a touch.
Journey of our capsules
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SOURCE
As part of our AAA Sustainable Quality™ Program, we work with farmers through a network of dedicated agronomists to maintain our high-quality standards. To ensure safe distancing practices, agronomists remain in touch with farmers over the phone to provide advice and assistance.
SOURCE
As part of our AAA Sustainable Quality™ Program, we work with farmers through a network of dedicated agronomists to maintain our high-quality standards. To ensure safe distancing practices, agronomists remain in touch with farmers over the phone to provide advice and assistance. -
SECURE
Nespresso coffee is produced under strict safety and quality standards.
SECURE
Nespresso coffee is produced under strict safety and quality standards. -
SEAL
Freshly roasted Nespresso coffee is then hermetically sealed in single-serve aluminum capsules.
SEAL
Freshly roasted Nespresso coffee is then hermetically sealed in single-serve aluminum capsules. -
SAFE
We have implemented robust safety measures in preparing Nespresso coffee capsules, machines and accessories. Follow the CDC cleaning and disinfection recommendations and
feel confident about enjoying your favorite coffee moment.
SAFE
We have implemented robust safety measures in preparing Nespresso coffee capsules, machines and accessories. Follow the CDC cleaning and disinfection recommendations and feel confident about enjoying your favorite coffee moment. -
RECYCLABLE
When Nespresso capsules are recycled through the Nespresso recycling program, the aluminum can be transformed into new aluminum objects. Learn more
RECYCLABLE
When Nespresso capsules are recycled through the Nespresso recycling program, the aluminum can be transformed into new aluminum objects. Learn more
