You can still order Nespresso coffee and accessories. If you are an existing customer, you can simply order coffee and accessories online through your Nespresso Professional account. If you do not have an online account setup, you can place a coffee order through the following channels:

a. Contacting your Nespresso Professional account manager directly.

b. Utilising the live chat service from 9am-5pm AEST Monday to Friday.

c. Calling our Customer Care line on 1800 182 206 (toll-free).

We are doing everything possible to continue to deliver your Nespresso products as fast as possible. Some deliveries may be slightly delayed, or some services might not be available given the current situation and we apologise for the inconvenience.

You can still order our full range of Nespresso Professional coffee machines. Please complete the contact us form on our website and a Nespresso representative will be in touch.

We are doing everything possible to continue to deliver your Nespresso products as fast as possible. Some deliveries may be slightly delayed, or some services might not be available given the current situation and we apologise for the inconvenience.

If you’re looking to get in touch with a representative from Nespresso, we recommend that you contact us for assistance through the following channels:

a. Contacting your Nespresso Professional account manager directly.

b. Utilising the live chat service from 9am-5pm AEST Monday to Friday.

c. Calling our Customer Care line on 1800 182 206 (toll-free).

d. Completing the contact us form on our website..

Yes. You can call us through the toll-free number: 1800 182 206. You can also utilise our live chat service between 9am-5pm AEST Monday to Friday.

To help protect the health of our people and customers and participate in the effort to limit the spread of the COVID-19 virus, we are pausing face-to-face visits. We will assess the developments of the situation and hope to reinstate customer visits as soon as possible.

People are at the heart of our business: we are working hard to keep our employees, business partners and the communities where we operate safe during the coronavirus outbreak.

In addition to our normal strict hygiene standards, we have put additional safety measures in place in our factories, offices and distribution centres.

These include:
a. Requesting where possible that all employees who are able to, work from home.

b. Putting additional safety measures in place in our factories and distribution centres to reduce the possibility of infection spread, and ensuring our staff are aware of the steps they need to take to protect themselves and others. This includes social distancing restrictions, increased cleaning between shifts, and working in different teams to minimise the chance of cross infection.

c. Working with our suppliers and distribution partners to implement appropriate infection control measures and ensure continued production and delivery of products.

d. Ensuring our customer facing staff and machine technicians are wearing additional safety and protective equipment, and are following additional hygiene measures, such as wearing masks, sanitising coffee machines with alcohol wipes after use, and practicing social distancing.

Our dedicated Customer Care team are available over the phone to immediately troubleshoot any technical issues that you may have on 1800 182 206.

Yes. We’ve taken all measures necessary to ensure that our products and delivery are safe and protected against COVID-19. We are doing everything possible to continue to deliver your Nespresso products as fast as possible. Some deliveries may be slightly delayed, or some services might not be available given the current situation and we apologise for the inconvenience.

At this stage, no, however we are monitoring the situation closely and will introduce limits on buying if necessary to help ensure there is enough coffee to go around.

At this stage, Professional coffee capsules are not at risk of running out of stock. However, we are monitoring this closely.

Yes, recycling of your used Nespresso capsules remains available using complimentary bulk recycling boxes. Pick up of full boxes can be arranged at no cost to your business by completing the online form.

To help protect the health of our people and customers and participate in the effort to limit the spread of the COVID-19 virus, we are pausing appointments to visit our Melbourne showroom. We will assess the developments of the situation and hope to reinstate showroom appointments as soon as possible. We have resumed appointments at our Sydney showroom. In addition to our normal strict hygiene standards, we have put additional safety measures in place to ensure your visit to our Sydney showroom is safe. Please check the Sydney showroom page for further information.

Should your Nespresso Professional machine be restarted after not being used for a period of time, it is important that you perform important steps prior to restarting the machine. The restart procedure is specific to each Nespresso Professional machine. Following the correct cleaning and care instructions is necessary to maintain high hygiene standards. Please refer to the machine assistance page for further instructions.