Nespresso Belgium

1. Applicability of General Conditions of Sale
1.1 Each order placed with Nespresso Belgique SA or any of its affiliated companies (“Nespresso”) by means of the Internet www.nespresso.com/be (the “Website”), mobile applications, Boutiques or phone shall be governed by the present General Conditions of Sale. They shall apply to the exclusion of all other conditions. By placing an order, you acknowledge that you have read, understood and accepted, without reserve, the present General Conditions of Sale.
1.2 Nespresso reserves the right, at any time, to modify the present General Conditions of Sale by posting a new dated version on the Website. By placing an order after Nespresso has posted a new version of its General Conditions of Sale, you agree to be bound by that updated version.
1.3 By using the Website, you also accept and agree to be bound by our Terms of Use and Internet Privacy Policy. Nespresso invites you to read them carefully before using the services provided on the Website.

2. Orders (general)

2.1 You can place an order on the Website, the mobile applications, in our Boutiques or by phone.

2.2 Orders you place with Nespresso are subject to minimum and maximum quantity limitations as indicated on the Website.

2.3 Nespresso offers its products within the limits of its available stocks.

2.4 Nespresso reserves the right to refuse orders, notably in case of insolvency, unpaid invoices or (presumptive) fraud.

3. Orders online: registration and password

3.1 You can place an order on the Website once you have registered.

3.2 When you register on the Website, you must ensure that the mandatory registration information you provide is correct and complete.

3.3 Please inform Nespresso about changes of address or other modifications by updating your personal details on the Website without delay.

3.4 When registering to use the Website, you will be asked to create a password. You must keep this password strictly confidential and not disclose it or share it with anyone. You are fully responsible for the use of your password and any orders placed under it, even without your knowledge. If you know or suspect that someone else knows or has used your password, you should notify Nespresso immediately.

4. Confirmation of orders placed on the Website, mobile applications or by phone

4.1 By placing an order, you make an offer to purchase the products you have selected under these General Conditions of Sale, without prejudice to your right of withdrawal (article 9).

4.2 The order you place will not constitute a binding contract unless and until Nespresso transmits a confirmation by e-mail.
4.3 The data registered by Nespresso constitutes proof of the order and the entire transaction. The data registered by the payment system constitutes proof of the financial transactions.

5. Prices
5.1 The prices payable for the items you order are those displayed on the Website or mobile applications on the date you place your order, inclusive of VAT.
5.2 Delivery charges will be billed at the rates indicated on the Website or mobile applications on the date you place your order, calculated notably in function of the size of the order and the delivery method you select.

5.3 If the client requests a delivery method that differs from the standard method, used by Nespresso, any additional costs will incumbent upon the client.
5.4 Nespresso reserves the right to modify its prices and delivery charges for future orders at any time and to cancel a contract in case of writing, printing or calculation errors in which case potential damages suffered by you may be compensated.

6. Customs Duties

6.1 When ordering products for international delivery to countries other than those where Nespresso originates its shipments, you are the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

6.2 You may be subject to import duties and taxes that are levied once the merchandise reaches your country. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

7. Delivery

7.1 All orders confirmed by Nespresso will be delivered to the delivery address you specify when placing your order.
7.2 Nespresso does its utmost to ensure deliveries on the requested date. If Nespresso is not able to deliver the goods within 30 legal days, following the conclusion of the contract, the consumer has the right to terminate it without penalty end the right to obtain a refund.
7.3 Deliveries can only be made to an address in Belgium.

7.4 The risks of loss and damage to the products are transferred to the client at time of receipt of the delivery.

8. Verification of Merchandise

8.1 It is your responsibility to verify the quantity and condition of the merchandise upon delivery.

8.2 In the following cases, Nespresso invites you to return the goods to the Boutique where the merchandise was purchased or to contact Nespresso:

8.2.1 In case of damage, quality problems or if the content of the delivery does not comply with your order.

8.2.2 If you want to recycle your old coffee machine when your new machine will be delivered.

9. Right of withdrawal for distance purchasing

9.1 You have the right to withdraw from this contract within 14 days without giving any reason.

9.2 The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

9.3 To exercise the right of withdrawal, you must inform Nespresso of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form but it is not obligatory. You may send this form to:

Nespresso Belgique SA - Customer Relationship Centre
ID Logistics, Kranenberg 2
5047TR, Tilburg, the Netherlands

9.4 To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

10. Effects of withdrawal

10.1 If you withdraw from this contract, we shall reimburse to you all payments received from you and related to the withdrawal, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

10.2 We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

10.3 You shall send back the goods or hand them over to us or return them to a UPS point, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. Nespresso advises to return the goods as much as possible in the original packaging and accompanied by the invoice and the returns form. The deadline is met if you send back the goods before the period of 14 days has expired.

10.4 You will have to bear the direct cost of returning the goods.

10.5 You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. An abnormal depreciation can lead to a claim for damages from Nespresso.

10.6 You lose your right of withdrawal as soon as you open or use/consume a coffee capsule and/or delicacy. Nespresso therefore advises you not to open the cardboard packages containing the products and to handle these packages with care.

11. Payment

11.1 You explicitly accept to receive your invoices electronically by using the services of Nespresso. You can stop the electronic sending of your invoices at any time by contacting Nespresso. In case of optout, your invoices will no longer be sent to your address in electronic form, but in paper form via postal mail to the address known by Nespresso.

11.2 Invoices are sent by e-mail to the e-mail address you provided at the moment your order is sent. The electronic sending and consultation of your invoices is free of charge.

11.3 Invoices must be fully paid within 30 days.

11.4 Payment by credit card is immediately due and payable. Your credit card details will be encrypted for security purposes.

11.5 The delivered merchandise remains the property of Nespresso until full payment of the invoice.

12. Late Payment.

12.1 Nespresso reserves the right to refuse any new order until full payment of any overdue balance.

12.2 In the event of non-payment of the invoice on the due date, a first reminder will be sent. Thereafter, if the customer does not pay the invoice, an amount of €10 will be automatically billed without notice. If the amount due remains unpaid within 14 days, the amount of the invoice will be automatically increased by 10% with a minimum of 25 euro and without formal notice (fixed fine). To these costs are added interests and any extrajudicial costs.

12.3 If an invoice is not paid by the due date, all other open invoices become due immediately.

13. Machine Warranty

13.1 Machines purchased on the Website are guaranteed by the machine manufacturer pursuant to the specific terms and conditions listed in the original product documentation.

13.2 Please consult your product documentation for detailed information on the manufacturer's warranty, which is without prejudice to any of your imperative statutory legal rights as provided for in the legislation on the sale of consumer goods.

14. After-Sales Service

14.1 If you encounter any problems or have any questions concerning the functioning, maintenance or after-sales service of your machine, please contact Nespresso by telephone for advice and assistance.
14.2 If your machine problem cannot be resolved by telephone, Nespresso proposes a series of advantageous after-sales service options. Please contact Nespresso by telephone for detailed information.

15. Limitation of Liability

15.1 The photographs and texts illustrating and describing the products on the Website are non-contractual and for information purposes alone. Except in case of willful misconduct or gross negligence, Nespresso shall not be liable in case of errors or omissions in the photographs or texts displayed on the Website.

15.2 For international deliveries to countries other than those where Nespresso originates its shipments, Nespresso shall have no liability if the products do not comply with the laws and regulations of the country of delivery or in case of electrical or other product incompatibility.

15.3 Without limiting the scope of these General Conditions of Sale, no claim of any kind, whether as to products delivered or non-delivery of products, or otherwise, shall be greater in amount than the purchase price of the products in respect of which damages are claimed. IN NO EVENT SHALL Nespresso BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOW BY Nespresso), CAPABLE OF ARISING IN CONNECTION WITH ITS PRODUCTS, THEIR USE, SALE OR THE WEBSITE.

16. Force Majeure

16.1 Nespresso will make every reasonable effort to fulfill its obligations. However, Nespresso cannot be held responsible for delays or failure to deliver caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural catastrophes or any others that make impracticable the production, transportation or delivery of products.

16.2 In the event of delay, Nespresso will perform its obligations as soon as reasonably possible, and it reserves the right to allocate any remaining product supply among customers in a fair and reasonable manner.

17. Applicable Law and Forum

17.1 The present General Conditions of Sale are governed by the laws of Belgium.

17.2 The exclusive forum is Brussels.

Version: February 2025

Nespresso Belgique SA
Rue de Birminghamstraat 221
1070 Brussels (Belgium)
Tel : 0800 162 64
Fax : 0800 964 81
Company number : 0447.875.328
RPM/RPR Brussels – VAT BE 0447 875 328

Download the model withdrawal form here

Terms of Use

1. Acceptance and Modification of the Terms of Use.

1.1 Your access and use of the websites (the “Websites”) of Nestlé Nespresso S.A. (“Nespresso”), which includes Nespresso’s affiliated companies, are governed by the present terms of use (the “Terms of Use”). By accessing, browsing and using our Websites you acknowledge that you have read, understood and accepted, without reserve, these Terms of Use, as modified from time to time by us.

1.2 If we decide to modify our Terms of Use, we will post a new dated version on our Websites. Therefore, we invite you to consult these Terms of Use from time to time in order to familiarise yourself with any changes.

2. Copyright and Intellectual Property

2.1 The content of our Websites and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the property of Nespresso or its affiliated companies or are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.

2.2 Except as provided in Section 3 hereinafter, nothing contained on our Websites shall be interpreted or construed as granting you a license or a right to use any such content of our Websites.

3. Use of the Websites

You agree to use this Website only (i) in a lawful manner and in compliance with all applicable laws; (ii) in accordance with these Terms; (iii) in a manner that does not infringe or attempt to infringe or otherwise violate any of our or third-parties’ rights, including intellectual property rights, privacy or image rights.

You shall not (nor attempt to):

(a) impersonate or pretend that you represent someone else; harm, harass, threaten, stalk or intentionally embarrass or cause distress to others;

(b) use any software or other means to access, copy, download, communicate to the public, collect, harvest, aggregate, or extract any Content from this Website or any system or network connected to this Website, including by using web scraping, data extraction or data mining software or tools (except in the case of public search engines, in accordance with our robots.txt file and solely to the extent necessary for creating publicly available searchable indices);

(d) misuse, overload, harm, impair, disrupt or interfere with the proper functioning or integrity of this Website or any system or network connected to this Website, or any other person’s use of this Website;

(e) by-pass, circumvent, disable or interfere with any technical, security or authentication measures of this Website or any system or network connected to this Website; distribute virus, worm or other harmful or unauthorized computer code; lead to security issues, gain unauthorized access to data or to this Website or any other systems or network connected to this Website; probe, scan, or test the vulnerability of this Website or any system or network connected to this Website; or

(f) decompile, reverse engineer, disassemble or otherwise reduce the code used in any software on this Website into a readable form.

4. Ratings and Reviews

We welcome your honest and genuine opinion about your own experience with our products and services.

If our Website allows you to submit a review (which can include ratings, testimonials or comments):

(a) you must have actually used the product or service in question, and give your genuine opinion about your personal experience;

(b) your comments must be helpful, respectful and acceptable as described in these Terms (see above, Acceptable Content);

(b) you must clearly and visibly disclose if you have any relationship with Nestlé. For example, if you received any compensation or reward; if you work for Nespresso, Nestlé or another business which works with Nestlé or have a commercial relationship; if you participated to a promotion as well as if you received any compensation, reward or incentive (money, discounts, free products, gifts, etc.) in connection with your user content (even if it was unsolicited);

(c) you must not submit any fake or fabricated reviews (including if you have been offered any payment or other incentive to write that review); or falsely state or imply that your User Content is sponsored or endorsed by this Website or Nespresso.

By submitting your email address in connection with your opinion, you agree that Nespresso and its service providers may use your email address to contact you about the status of your opinion and other administrative purposes.

We may use manual or automated systems that analyze your user content to help detect fake or suspicious reviews, or content that infringes these Terms. We may moderate and remove your user content if there is any indication or doubt that your review is fake or suspicious, or otherwise violates these Terms.

We may use ratings and reviews in marketing communications in accordance with legal requirements, including disclosing how we select and calculate ratings and obtaining your permission where applicable.

Feedback

We would like to hear from you and welcome your feedback regarding our existing products and business. To send your feedback, please see How to contact us section below. Any feedback shall be deemed to be non-confidential. Nestlé shall be free to use such information on an unrestricted basis. Please do not include any unsolicited idea in your feedback.

5. Information Deemed Non-Confidential

5.1 Any personally identifying data and information that you may send via the Internet to our Websites are protected and treated according to our Privacy Policy (link). Nespresso invites you to read such Privacy Policy carefully before providing us with any such personally identifying data and information.6.2

5.2 Any other information or material communicated to Nespresso through the Internet, by electronic mail or otherwise, including any data, questions, comments, suggestions, ideas, graphics or the like, are and will be treated as non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be freely used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Specifically, Nespresso is free to use any ideas, concepts, know-how, or techniques contained in any such communication you send to the Websites for any purpose whatsoever, including, but not limited to, developing, manufacturing, advertising and marketing products using such information. Any such use is without compensation to those providing the information, nor anyone else.

5.3 By submitting information, you are warranting that you own the material/content submitted, that it is not defamatory, and that Nespresso’s use will not violate any third party’s rights. Nespresso is under no obligation to use the information provided.

6. Disclaimer of Warranties

6.1 WITHOUT PREJUDICE TO SECTION 7 HEREINAFTER, ANY MATERIAL, INFORMATION AND ALL THAT YOU FIND ON THE WEBSITES ARE FURNISHED TO YOU “AS IS”, IN FUNCTION OF THEIR AVAILABILITY, AND WITHOUT GUARANTY OF ANY SORT, EXPRESS OR IMPLIED, INCLUDING, AMONG OTHERS, THE IMPLIED WARRANTY OF MERCHANTIBILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE.

6.2 Nespresso DOES NOT GUARANTEE THAT ITS WEBSITES OR THEIR CONTENT WILL CORRESPOND TO YOUR EXPECTATIONS, WILL NOT BE INTERRUPTED, TIMELY, SECURE AND FREE OF ERROR.

6.3 SOME JURISDICTION MAY NOT ALLOW CERTAIN LIMITATIONS OF WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

6.4 Any advise or information, be it oral or written, obtained from Nespresso or during the use of services made available on the Sites, shall not give rise to any guarantees which are not expressly provided for in the present Terms of Use.

7. Limitation of Liability

7.1 You access, use, browse and navigate on our Websites at your own risk and peril.

7.2 YOU RECOGNISE AND ACCEPT THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE REGULATIONS, NEITHER Nespresso, ANY OF ITS AFFILIATED COMPANIES, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE WEBSITES, MAY BE HELD LIABLE FOR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES, ANY INJURY TO REPUTATION, COSTS, LOSSES, DECREASE IN TURNOVER OR PROFITS OR LIABILITIES OF ANY NATURE WHATSOEVER (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOWN BY Nespresso), CAPABLE OF ARISING FROM YOUR ACCESS TO, OR USE OF, OR ON THE CONTRARY THE IMPOSSIBILITY TO USE, THE WEBSITES OR THEIR CONTENT.

7.3 ALL MATERIALS WHICH ARE DOWNLOADED OR OBTAINED BY ANY OTHER MANNER DURING THE USE OF OUR WEBSITES ARE AT YOUR OWN RISK AND PERIL. Nespresso assumes no liability for any damage or virus which could affect your computer equipment or other property by reason of your access to, use or downloading of any material from its Websites or for any illegal intrusion or intervention in the IT systems.

7.4 Nespresso reserves the right to interrupt or discontinue any or all of the functionality of its Websites. Nespresso accepts no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of its Websites resulting from actions or omissions of Nespresso or any third party.

8. Change of Information

The content of our Websites may contain inaccuracies or errors. Nespresso reserves the right to make changes, corrections and/or improvements to such content any time without prior notice but does not assume any responsibility to do so.

9. Availability of Products / Services

Our Websites may contain information on Nespresso’s worldwide products and services, not all of which are available in every location. A reference to a Nespresso product or service on the Websites does not imply that such product or service is or will be available at your location.

10. Links

9.1 As a service to our visitors, our Websites may contain hypertext links leading to other websites that are not operated or controlled by Nespresso. Nespresso shall not be considered as responsible for these sites and declines all responsibility and liability in relation to their content, legality, accuracy or functions.

9.2 The creation of any hyperlink to our Websites is prohibited without prior written consent of Nespresso.

11. Miscellaneous

11.1 The present Terms of Use embody the entire agreement concluded between Nespresso and yourself concerning the access and the use of the Websites and their content. Any other terms or conditions issued by Nespresso and governing its relations with you, in particular relating to any service or purchase of product, shall supplement the Terms of Use; in the event of any inconsistency between them, the other terms or conditions shall prevail over these Terms of Use.

11.2 The fact that Nespresso tolerates a violation by yourself of one of the obligations set out in the Terms of Use, or does not enforce a right attributed to it thereunder or under the law shall not be construed as a waiver by it to invoke and enforce its rights.

11.3 In the event that any provision of the Terms of Use is considered to be illegal by law or regulation, existing or future, or by a court ruling, then such provision shall be considered as stricken, all other provisions of the Terms of Use maintaining full force and effect between yourself and Nespresso.

11.4 The headings of the provisions of the Terms of Use are for convenience alone and shall not alter or modify the terms and conditions in any manner.

Nestlé Nespresso S.A.

8/2024