Why Choose Subscription+?

With Subscription+ (the “Program”), you have the convenience of automatically reordering and paying for your Nespresso® capsules and specific accessories at your chosen frequency. These Terms and Conditions apply to all orders placed through the Program. In the event of any conflict between the General Terms and Conditions and these specific Terms and Conditions for the Program, the latter will prevail. This Program benefits from 10% off coffee capsules and 20% off food and bites (the “Discounts”). 

“Your Recurring Order will ship soon” notification

You will receive a written notification from us, 4 days prior to the preparation of your Recurring Order. This notification will serve to inform you about the upcoming order preparation date, provide details of the items in your basket, specify the total price of your recurrent order, and indicate if any products are currently out of stock. 

Payment 

Payments shall be made by credit card or Visa debit card (the “Card”). All Recurring Orders will be billed to your Card on the day of order preparation. 

The Recurring Order service will show a pre-authorization of $1 on your Card before proceeding. The authorization amount will then be removed within 48-72 business hours. 

In the event that your Card cannot be charged, Nespresso will place your order on hold and send a notification that the payment could not be executed. Your order will be shipped upon receipt of your payment. 

Modification and Cancellation 

You are entitled to cancel your subscription to the Program at any time, skip one or more recurring orders or modify the product(s) basket, the frequency or any customer detail up to one day before the preparation date of your order free of charge. 

To avoid being charged and having your order shipped, please make sure to provide a minimum of one (1) days' notice before the next scheduled preparation date if you wish to skip your upcoming order. 

Out of stock 

In the event that any product(s) included in your order are unavailable at the time you receive the "your Recurring Order will ship soon" notification, we will notify you within that notification. Despite the unavailability of certain product(s), we will proceed to ship your other products according to your requested frequency, unless you choose to cancel the order. Please note that you will not be charged for any product(s) that are currently out of stock. 

Promotions

Promotions are not applicable on subscription offers. To benefit from such promotions, we recommend placing a separate order and adjusting the preparation date of your next recurring order accordingly. 

The price of coffee capsules and specific accessories will be determined based on the price in effect at the time the order is prepared. 

Nespresso retains the discretion to decline a customer's participation in the Program without providing any specific justification or reason for such refusal.

Return Policy 

All food products (including but not limited to coffee capsules, cookies, sugar sticks, and flavoured syrups) are final sale and cannot be returned once they have been purchased.