Still have questions?

• Accordion item 0 of 9 How much is it?

  Your first Subscription by Nespresso Box is available for the price of €30 at the first purchase and from then onwards you have the choice of a monthly plan of either €15, €30 or €50.

• Accordion item 1 of 9 Where can I purchase a Nespresso subscription box plan?

  In Austria, the Subscription by Nespresso Box plan can be purchased in our Nespresso Boutiques (from October 20209 and in certified retail stores.
  
  Find the selection of retail stores listed here below, each with their postcode:
  
  LEFKOWITS GmbH (1030)
  SCHEIRINGER - Christian Hack (2640)
  FALLMANN STEFAN (3250)
  EXPERT AIGELSREITER (4020)
  STADTWERKE AMSTETTEN (3300)
  HÖRMANN TECHNIK (3830)
  MITTERHUEMER 4400
  ELEKTRO MÖRTH (2136)
  HAGER ING. (4820)
  KREISEL (4240)
  EBNER (4320)
  ETECH SCHMID U.PACHLER (4150)
  ETECH SCHMID U.PACHLE (4810)
  ENERGIE RIED (4910)
  KAIBA PETER (4600)
  ELEKTRO LAND / WERDECKER (5230)
  HINTERHOLZER (6370)
  JÄGER & CO (6845)
  LECHNER´S ELEKTROTEAM (6391)
  E-WELT (6600)
  KAPPACHER GÜNTHER (5600)
  ZIMMERMANN (6800)
  BERTSCHLER (6800)
  MAJDIC (9020)
  ZÖSCHER & SÖHNE (8020)
  KIENDLER (8431)
  SOUND & VISION (8160)
  SABITZER (9330)
  Handel Meier GmbH (8280)
  COSMOS ELEKTROHANDEL 8753)
  ELEKTRO EBNER (5400)
  STADTWERKE IMST (6460)
  WRANN (9220)
  KADA (8430)
  THALLER KAUFHAUS (8330)
  WERNER HERZ GMBH (8970)
  EP: ROSEL TECHNIK CENTER (8190)
  
  Should you have any questions, our customer service can be reached under 0800 21 62 51.

• Accordion item 2 of 9 How do I redeem the code in my box?

  You can use the voucher in the box on this page, towards the payment of the first monthly fee. Once you have entered the voucher code online and shared your credit card details and accepted a symbolic validation of 1€, you will have activated your Subscription Box by Nespresso - within 24 hours your €30 and 10% additional credit, as well as your refund of €1 will be ready for use and appear as your credit on your Nespresso account. This shall be confirmed to you via e-mail.

• Accordion item 3 of 9 When are payments due?

  The first monthly payment fee with your purchase . The subsequent monthly fees will only occur once you have successfully activated your Subscription by Nespresso (with the voucher code inside the box) online. This monthly fee will be payable every month on the same day of the month as when your subscription was activated.

• Accordion item 4 of 9 What's included in the Nespresso box subscription plan?

  In the box, you will receive a redeemable voucher code.
  By purchasing a box coffee subscription plan, you will also receive additional Nespresso Credit added to your account each month at no charge to you. This credit will be granted each month as soon as your machine promotion offer is processed and validated, which may take up to 24 hours.

• Accordion item 5 of 9 What is Nespresso Credit?

  Each month, you will receive a fixed amount of Nespresso Credit that you can use to purchase Nespresso coffee or accessories on Nespresso.com, by phone, or in our Nespresso Boutiques. The amount of Nespresso Credit you receive is equal to the monthly fee for the subscription plan. Nespresso Credit cannot be redeemed in our stores.
  All of the Nespresso Credit you are eligible for will be added to the Nespresso account that is linked to your membership each month within 4 days of receipt of the monthly fee in cleared funds.

• Accordion item 6 of 9 How long does the Nespresso box subscription plan last?

  The Nespresso box subscription plan will go on as long as you continue to make your monthly payments. It can be terminated by calling our Customer Service Center under the following number 0800 21 62 51.

• Accordion item 7 of 9 Can I return of the box?

  If the box is returned then a refund can only be provided if the seal is not broken. In the event that the seal is broken, a refund will not be given.

• Accordion item 8 of 9 How can I automate my coffee shipment?

  If you want to ensure your coffee order gets delivered automatically, you can turn on our easy ordering service with a few easy clicks online or by requesting it over the phone (without cost) to our Customer Service Center 0800 21 62 51.