Services | Nespresso USA

What can Nespresso do for you?

Join the Club Nespresso and benefit from our range of personalized services, designed just for you.

order

order

Coffee Specialists are available 24/7 to advise you on your coffee selection and to ensure easy ordering and convenient delivery, tailored to your needs. Call us, order online by clicking here or visit one of our Nespresso boutiques (find a store near you by clicking here).

order

EasyOrder

Nespresso EasyOrder is the smart way to make sure you never run out of your favorite Grands Crus.

It is a standing order service that you can set up in a few easy steps to have your coffee shipped automatically when you want, where you want. Select your coffees, set up a delivery frequency (weekly, twice a month, monthly) and indicate your preferred delivery date. That’s it, you’re done!

You can modify or cancel your EasyOrder any time before your order is shipped. You will receive an email alert 4 days before your shipment date so that you can make any changes you desire. You can set up your EasyOrder order from scratch, or use a previous order. Create one for yourself, or as a gift for someone else. You can also add Limited Edition coffees whenever they are launched and enjoy them as long as they are in stock.

SET UP YOUR EASYORDER NOW

Web

Discover a host of privileges online.

Machine assistance videos available at your convenience for Vertuoline or OriginalLine.

Keep up to date with all our news by subscribing to our Newsletter in the My Account section.

Place your order online at a time that suits you, 24 hours a day, 7 days a week. Benefit from complimentary 2 business day shipping on online orders.

Free standard delivery* is offered with the purchase of:

-200 OriginalLine capsules or
-150 VertuoLine capsules or
-150 OriginalLine and VertuoLine capsules

*applies to online and mobile orders

Nespresso on Mobile

The Nespresso boutique in your pocket

Anytime. Anywhere.

Connect using the Nespresso mobile applications on iPhone, iPad and Android devices and enjoy Nespresso services anywhere.

What you can do?

easily order your coffee

All Nespresso products
at the touch of a finger.

Find a boutique near you

The Nespresso
Boutiques in your
pocket, anytime, anywhere.

Catch up with Nespresso, anytime

Keep up to date
with all the Nespresso news.

Phone

Order

Our Coffee Specialists are on hand 24/7 to advise you on your selection of Grands Crus and your machine, and to provide you with a delivery service suited to your individual needs.

Place your order via telephone on 1-800-562-1465 or visit one of our Nespresso Boutique (for hours of operation for your nearest boutique please click here).

Nespresso Boutique Pick-Up: Available for all orders containing only coffees

Your order already ready at the Boutique? *
  • 1
    Place your order

    Place your order online or at the Nespresso Club (1 800 562 1465 or 1877 964 6299) and pick a Nespresso Boutique from where you'd like to pick up.

  • 2
    Speedy order preparation

    Two hours after your call, pick it up from the Boutique you chose.

  • 3
    Pick up your order

    Pick up your order within 24 hours at the Nespresso Boutique that you selected during checkout.

    • * You can pick-up your order during the opening hours of the Boutique.

    Free Shipping

    Available to all customers on qualifying orders.
  • 1

    Receive free standard 4 business-day shipping on all orders $ 50 or more.

  • 2

    Available for orders placed anywhere in USA, including Hawaii, Alaska and Puerto Rico, Monday to Friday, within cut-off time of 4pm local time.

  • 3

    Holidays are excluded. If the order is placed after the cut-off time of 4 pm local time, it will be shipped the following business day.

    • Express Shipping

    Would you like to receive your order even faster?
  • 1
    Place your order

    Place your order on the Nespresso website or by telephone at 1-800-562-1465 and you can choose from 2 express delivery methods*.

  • 2
    Next Business Day*

    If you place your order before 4pm EST, you can receive your order next business day for a flat fee (Monday-Friday).

  • 3
    Saturday Delivery*

    If you place your order on a Thursday or Friday before 4pm EST, you can receive your order that Saturday for a flat fee.

    • *only available to the continental US, (excludes Hawaii, Alaska, or Puerto Rico).
    customer care

    customer care

    Club Experts are available 24 hours a day, 7 days a week, to answer all your questions about selecting your Grands Crus, your machine and the Nespresso services.

    Machine Assistance 24/7

    Do you need immediate assistance with your machine?
    Nespresso Club Member Services

    Call the Nespresso Club at the following number:
    1-800-562-1465

    Technical diagnosis

    Get an immediate technical diagnosis and the solution that meets your needs.

    Assistance Service Program

    Nespresso will provide a loaner machine to use while your machine is repaired at our After Sales Center.

    After Sales Repair Service

    After-sales repair service includes a 1-year warranty (2 years for Lattissima machines), as well as lifetime assistance for your OriginalLine or VertuoLine machine.

    Machine Assistance Videos for VertuoLine
    Machine Assistance Videos for OriginalLine

    Expertise

    Discover the Art of Degustation

    Would you like to go on a journey of the senses?

    Join our Nespresso Experts to discover the art of tasting and become a true expert on Grands Crus. Visit anyone of our boutiques for an exclusive tasting session.

    For more information, contact us by clicking here.

    werecycle

    WE RECYCLE

    At Nespresso, sustainability is at the heart of everything we do. We are committed to integrating sustainability across our value chain, including giving our capsules a second life through recycling. With the Nespresso recycling program, we provide several options to send us your used capsules, FREE of charge. With your help, we can make a difference.

    Watch below to see what happens to your capsules when they are sent for recycling.

    Do you want to be able to recycle your capsules easily?
    Drop Off Locations

    Take your used capsules to one of our 500+ drop off locations.

    Click here to find a recycling point near you.

    Nespresso boutiques

    Take your used capsules
    to your nearest Nespresso Boutique.

    Recycling bag

    Using the Nespresso recycling bag, drop off your used capsules at one of our 88,000 UPS drop off points. You can obtain bags free of charge by asking for them at a Nespresso Boutique, ordering them online, or calling the Nespresso Customer Relationship Center.

    NESPRESSO CAPSULE RECYCLING PROGRAM

    WHAT HAPPENS TO THE CAPSULE AFTERWARDS?

    Join the Nespresso Club now and benefit from our range of personalized services, designed just for you.