MACHINE ASSISTANCE
Vertuo Creatista
User Manual | 2.2MB - English
Power
USA/CA: 120V, 60 Hz, 1500 W
MX: 127V, 60 Hz, 1380W
USA/CA: 120V, 60 Hz, 1500 W
MX: 127V, 60 Hz, 1380W
Weight
19.2 lbs / 8.7 Kilogram
19.2 lbs / 8.7 Kilogram
Removable water tank
67.6 fl oz / 2 litre
67.6 fl oz / 2 litre
Dimension (WxDxH)
16.5 X 9.05 X 12.9 in / 23 X 32 X 42 cm
16.5 X 9.05 X 12.9 in / 23 X 32 X 42 cm
Warranty
2 years
2 years
Instructional Guides
Descaling
Reset to factory settings
First use
Cleaning the coffee system
Coffee Preparation
Energy saving
Machine Connectivity
Emptying the system before a period of non-use, for frost protection or before a repair
Instructional Videos
Descaling
Cleaning the coffee system
Coffee Preparation
Machine Connectivity
Emptying the system before a period of non-use, for frost protection or before a repair
FAQs & Troubleshooting
Blinking Light Issues
- The machine has turned “off” automatically.
- Push coffee or steam button to turn machine on.
- Check the mains, plug, voltage, and fuse.
- Check that Coffee Lever is properly locked.
- If brewing coffee, check that a fresh capsule is inserted in correct position, that the handle is properly locked and push the button to start.
- If you are cleaning, descaling or emptying the system, check that no capsule is inserted then close, lock the machine and push the button to start one of these operations.
- Check that the water tank is filled.
- Fill the water tank and press the coffee or steam button to restart the process.
- Descale if necessary.
- If coffee is flowing normally, this indicates the machine is working properly.
- If only water is flowing, the machine is executing a user request for either cleaning, descaling or emptying the system.
- If there is no intention to clean, descale, or empty the system, then push the button to stop the machine. If the machine is still blinking, exit descaling mode by holding the button for at least 7 seconds or refer to next section. If problem persists, call Nespresso.
- It will take some time before the coffee flow comes out (due to barcode reading and prewetting the coffee).
- Check that a fresh capsule is inserted in correct position, that the handle is properly locked and push the button to start.
- Fill the water tank and push button to start.
- Turn the machine to “off mode” by pushing the coffee button for 3 seconds and then push it again to turn the machine “on ”. Now wait approximately 20 minutes to allow the machine to cool down after extensive use.
- If the machine doesn’t turn “off” then exit descaling mode by pushing the button for at least 7 seconds.
- During regular Coffee/Espresso preparation:
1) Unlock the handle and open the machine head to check that a fresh undamaged capsule is inserted in the correct position.
2) Check that the handle is in “locked” position.
3) Check that the water tank is filled. - During Descaling, Emptying and Cleaning:
1) Check that capsule is ejected.
2) Check that the handle is in “locked” position. - During Programming Volume:
1) Check if a capsule has been well inserted.
2) Please refer to the corresponding chapter. - If problem persists:
1. Unlock the handle and open machine head.
2. Replace capsule (if needed).
3. Disconnect power cord from the outlet and plug the machine back into outlet after 10 seconds.
4. Closetheheadandpressthebuttontoturn“on”andpress again to start brewing. If problem persists, call Nespresso.
- Machine requires a descaling cycle be completed in order to achieve optimal performance.
- Descale the machine.
- Steam wand requires cleaning be completed in order to achieve optimal milk frothing performance.
- Follow the steps to clean the steam wand.
Coffee& Other Issues
- Check that the water tank is filled.
- Check that a fresh capsule is inserted in correct position, that the handle is properly locked and push the button to start.
- Descale if necessary.
- Open the machine head and let the capsule be ejected. Then perform a cleaning as per cleaning section.
- Preheat cup with hot drinking water from the tap.
- Descale if necessary.
- Check that the water tank is well positioned.
- To save energy the machine will turn off after 2 minutes of non-use.
- See Energy Saving Concept Section.
- Perform the cleaning procedure twice.
- See Cleaning the coffee system section.
- Check if the water tank is correctly positioned.
- Check steam tip for any blockages and ensure wand is lowered.
- Check coffee brew in progress - steam can only start after coffee finished.
- Check descale alert is showing and requires a descale.
- Check clean led is showing and requires a steam wand clean.
- Fill water tank.
- Complete a steam wand cleaning cycle.
- Complete a descale cycle.
- For optimal milk froth, use semi skimmed UHT or pasteurized milk at refrigerated temperature (about 4-6°C / 39-43°F).
- Check the milk froth setting.
- Use the milk jug provided and follow the levels marked.
- Clean both the milk jug and steam wand after each use.
- Clean the steam wand.
- Ensure milk jug is correctly positioned on milk jug recess.
- Use cold, potable water. Do not use highly filtered, demineralised or distilled water.
- Fill jug with appropriate milk volume.
- To stop overflow, either reduce the initial volume of milk and/or reduce the froth level. This varies depending on milk type.
- Use the milk jug provided.
- Check the milk jug is positioned correctly, in the recess and on the milk jug temperature sensor.
- Check the temperture sensor in the drip tray is clean.
- Decrease the milk temperature setting.
- Preheat cup.
- Use the milk jug provided.
- Check the milk jug is positioned in the recess and on the milk jug temperature sensor.
- Increase the milk temperature setting.
- Check the steam tip for blockages.
FAQ's
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shipping & returns
Machines purchased directly from Nespresso can be returned up to 30 days after receipt from purchase or delivery.
store locator
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Descaling Kit
The descaling agent gently eliminates the lime scale that builds up in your machine over time to ensure that your tasting experience is as perfect as the first day.
Shop Descaling KitNespresso Assistance
If you require assistance or spare parts, contact the Nespresso Club on 800-562-1465 for Original and on 877-964-6299 for Vertuo and receive personalized technical diagnosis and support.
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