MACHINE ASSISTANCE
Prodigio
6.6 lbs
27 oz
4.4 x 9.2 x 12.8 in
19 bar
after 9 mins
1 year
10
Instructional Guides
First use or after a long period of non-use
Coffee Preparation
Programming the water volume
Reset to factory settings
Cleaning
Energy saving mode
Emptying the system before a period of non-use or before a repair
Descaling
Instructional Videos
First use or after a long period of non-use
Coffee Preparation
Programming the water volume
Cleaning
Descaling
FAQs & Troubleshooting
Machine Issues
- Empty the capsule container.
- Check that no capsule is blocked inside the machine.(Note: do not put the finger inside the machine)
- Empty drip tray if full
- If problem persists, call Nespresso at 877-964-6299.
- Gently move the slider towards the back of the machine to stop the flow
- Pull the slider to ensure it is closed.
- If problem persists, call Nespresso at 877-964-6299.
- To save energy the machine will turn to OFF mode after 9 minutes of non-use. See "Energy Saving Concep"
- Press one of the coffee buttons to turn to "ON-mode" or open the slider
- Check if the water tank is correctly positioned, if empty, fill with potable water.
- Descale it if necessary.
- Preheat cup
- Descale the machine if necessary
Blinking Light Issues
- Machine turns OFF automatically. See paragraph on «Energy Saving Concept».
- Check the mains: plug, voltage, fuse.
- Empty the used capsule container and check no capsules are blocked.
- Check the water tank. If empty, fill with potable water and brew a coffee
- If problem persists, call Nespresso at 877-964-6299.
- It means your capsules stock is empty. You can order capsules via the App or Nespresso website
- To exit the descaling mode, press and hold the 3 buttons for 6 seconds until the confirmation with a beep
- If problem persists, call Nespresso at 877-964-6299, or check the App for more information.
- The appliance is too hot. Rinse it under cool water
- Whisk is missing
- Not enough milk. Fill milk frother up to one of the two «max» level.
Pairing& Wifi Connection Issues
- Check that the Bluetooth® on the smartphone or tablet is activated.
- Check the compatibility of your smartphone or tablet with the machine
- Ensure the smartphone or tablet is placed next to the machine during the pairing.
- Make sure to not turn ON any microwave close to the machine during pairing
- Go on the App «Name», click on «Machine status»,then click on «Unpair this machine»
- Click on «unpair this device» to confirm the unpairing
- Note: In case of a unpairing, all the setups and specifications will be lost and the machine will be reset to factory settings.
- Press simultaneously Ristretto and Espresso buttons and remove the plug from the mains.
- Note: this action will deactivate the Bluetooth® function from the machine.
- Please reset to factory settings. See paragraph on «Reset to Factory Settings».
- Login on the website www.nespresso.com and delete all the machines available from My account > My Machines
- Factory reset the machine from the machine or the Nespresso app
- Unplug your machine for 10 seconds and plug it back
- Go to your phone Bluetooth settings and unpair the machine if present. How to do it in iOS and in Android
- Reboot the phone
- Uninstall the Nespresso application from the phone and reinstall it from the App Store or Play Store
- Start the pairing procedure from scratch
FAQ's
How can we help you? Browse our most asked questions & responses to find what you're looking for.
shipping & returns
Machines purchased directly from Nespresso can be returned up to 30 days after receipt from purchase or delivery.
store locator
Visit one of our boutiques for a complimentary coffee tasting or get recommendations from exceptional Coffee Specialists.
Descaling Kit
The descaling agent gently eliminates the lime scale that builds up in your machine over time to ensure that your tasting experience is as perfect as the first day.
Shop Descaling KitNespresso Assistance
If you require assistance or spare parts, contact the Nespresso Club on 800-562-1465 for Original and on 877-964-6299 for Vertuo and receive personalized technical diagnosis and support.
Call UsMachine Registration
Register your machine through the website during the account registration process or by going to your account page and adding your machine registration in. "My Personal Information."
Register your machine >